We didn’t have a problem catching the shuttle to the airport, but it took a long time to catch one when we returned from our trip. My husband called the number to order the shuttle and no one picked up the phone. I then called ten minutes later and no answer. I tried again and after a lot of rings someone I could hardly understand answered the phone. We probably waited 30 minutes for a shuttle after seeing all the other companies shuttle vans pass us multiple times. If I were alone this would be inconvenient but fine. Since I had my two very young children with me waiting in 39 degree weather, I was a bit ticked.
I've never parked here. Long story short, I didn't have my phone on me and I had to attend a conference in Seattle. I had to call my mom and I asked them if there was a payphone nearby. The man told me to use their phone and he said I can wait here until my mom comes. All I can say is, they made my messy morning better .....such genuine people. Not to mention, their parking is only $15 for the day.
Terrible customer service. Very unfriendly. We waited a long time at the airport for a shuttle even though they claim they come every 20 minutes. The drive to the park and fly consisted of driving over curbs, speeding and barely missing parked cars. A scary ride for the small children on the shuttle.
The parking lot was fine. The van driver was polite. I'll be back!
4 star self park with free airport shuttle. Docked em one star for wait time on return shuttle.
I’ve been parking at Park N Fly for over 15 years and I park no place else. Reliable and timely pickup and drop off. Car has always been safe... and most of all, the drivers and staff are the best and very kind. I highly recommend this place...