Horrible.. I would not even give one star.. ruined my jeep called me a lier.. even the manager Chris.. they pulled my E brake so hard I could not move my jeep.. was stuck there for 3 hours trying to get help. Had to call my fiancé who had to come from arlington to help me.. they kept screaming at me to move my jeep and I could not.. they told me I did it repeatedly. I have RA AND CAN HARDLY OPEN A JAR.. when my fiancé came he could not release it either. Long story short the man joe who drove my jeep. Finally admitted to it. Even had them fill out a report said they would get back to me never did.. we had to cut my lines to remove my jeep and get it home.. they have not take. Responsibility at all.. will not return my call or anything.. I had to get an attorney.. I was humiliated insulted and ruined my jeep.. it was the most horrible experience ever. While I was there they ran another man truck into the fence.. do not speak English well or help at all.. Kimberly
So I drop the truck off bound for Alaska and 7 days later come back to the airport call them and they show up and 7 minutes I would say that's pretty good In my truck was waiting for me when we got there
First time user. Outstanding experience. Everything went so well. Convenient, prompt, friendly, clean, speedy check-in and check-out. Short wait time for shuttle to and from airport. Price lower than some competitors. Charged exactly as original quoted. Short distance from airport. Very happy customer.
Very cramped and the pavement is very uneven and in very unfavorable conditions but cheap.
Super convenient and excellent service. Suttles come around every few minutes and the drivers are great. Helped with luggage and when we got back, it was just a few minutes to get picked up. Secure lot with 24/7 staff. Great place to park and not have to worry about your vehicle.
We didn’t have a problem catching the shuttle to the airport, but it took a long time to catch one when we returned from our trip. My husband called the number to order the shuttle and no one picked up the phone. I then called ten minutes later and no answer. I tried again and after a lot of rings someone I could hardly understand answered the phone. We probably waited 30 minutes for a shuttle after seeing all the other companies shuttle vans pass us multiple times. If I were alone this would be inconvenient but fine. Since I had my two very young children with me waiting in 39 degree weather, I was a bit ticked.
I've never parked here. Long story short, I didn't have my phone on me and I had to attend a conference in Seattle. I had to call my mom and I asked them if there was a payphone nearby. The man told me to use their phone and he said I can wait here until my mom comes. All I can say is, they made my messy morning better .....such genuine people. Not to mention, their parking is only $15 for the day.
Terrible customer service. Very unfriendly. We waited a long time at the airport for a shuttle even though they claim they come every 20 minutes. The drive to the park and fly consisted of driving over curbs, speeding and barely missing parked cars. A scary ride for the small children on the shuttle.
The parking lot was fine. The van driver was polite. I'll be back!
4 star self park with free airport shuttle. Docked em one star for wait time on return shuttle.
I’ve been parking at Park N Fly for over 15 years and I park no place else. Reliable and timely pickup and drop off. Car has always been safe... and most of all, the drivers and staff are the best and very kind. I highly recommend this place...