They do a very nice job. Prompt pick up upon return every time. We've continued to use them dozens of times now inexpensive as well. Great job!
I’ve used this parking service for several years and this will be the last time. In November my car was hit by another driver and Extra Car did very little to assist with an incident report for my insurance claim. Tonight I was returning at midnight with my family and the woman working the desk was absolutely horrid. I called and she practically hung up on me before I could finish giving her my ticket numbers. I had tickets for my car and for my brother in law’s car, which I paid for both. She questioned me about having two cars several times. She asked me for the names on the cars and I told her both were under my last name, as we both have the same last night. She snapped at me and said “I meant the first names.” If she wanted first names, she needed to specify. Her tone was short and rude. She had absolutely zero customer service skills. I can take my business anywhere and I’ll be using another parking service from this point forward.
I always use Extra Car Parking, very efficient and I have never had any issues with my vehicle being in their care.
When I picked up my car at Extra Car after my return flight my battery was dead. One of the staff tried to jump start it, but the cables where too corroded. In the rain and dark, he cleaned my cables, filled the cells with water and finally the car started. They didn't charge me for this service. To think that I almost chose a self park lot for this trip. Never again. I will always leave my car at Extra Car (with a new battery). Thank you so much. You folks are Awsome!
Have had decent experience before however I called at baggage claim still sitting here 30 minutes while listening to an employee on a dramatic personal cell phone call and no car. Was told 5 minutes that it hadn’t even left the separate lot. Since we’ve had a “longer stay” which was actually shorter than past vacations.
If you want to wash your car and wait 20 minutes and argue with rude management after you come back, use this parking. But if not, find better one.
We use them every time we travel. Make sure to make an appointment because the fill up.
Drop off is good and the price is right.
However, the pick up is slow and half the time your car isn't even ready when you get back (after calling them).
The prices you get with the Extra Car smart card make this my go-to spot. Wish that pickup at the airport could be a bit faster.
Very good deal if you buy in advance. If there were reasonable parking at the Bainbridge ferry terminal, I'd prefer that to driving into Seattle, but apparently Diamond Parking is into charging 24K prices, so this is an inexpensive alternative.
I have left car here several times and have always noticed everything moved in my car. So last time I left it I checked my miles and when I returned there was an additional 7 miles on my car. Outrageous what are they doing??? Never park here
It was cheapish and they did a Groupon, but the shuttle kept driving by even after I called again confirming the pick up area. It’s fair and worth the price but I’m going to either pay an Uber and skip the parking or just pay extra and go with master lot. I had no problems with them. I had to catch an Uber to Extra park since I was waiting for almost an hour watching their shuttles drive by.
Look at the most recent reviews---going downhill? I've parked here half a dozen times, pretty good most of the time. First thing I notice is they mess with your car seat (to move it a few hundred feet). Also, I have a monitor on my car as I'm trying to get a discount on my car insurance. It detects quick acceleration or deceleration (braking) and dings you for those rapid (dangerous/bad driving) accelerations. When I parked it at Extra Car I had exactly 0 events, but when I picked it up I had a total of 6!! This docked my estimated discount by 35%!! I didn't know they were driving our cars around like go-carts. I'm pretty disappointed to know this, and I'll be getting a smaller auto insurance discount to boot. Thanks Extra Car :(
Parked with this place forever, cheap and safe. And when I did have a problem that they weren't responsible for, they worked hard to fix it to both our satisfaction. I will be a long time customer for sure.
Staff was nice and explained things well. By the time I paid for our time my bags were loaded and the shuttle was waiting. Was disappointed when I came back and our car had a handful of scratches on the driver door. Won't park here again
This was my go-to place for YEARS! This last visit they stole items from my car. I reported IMMEDIATELY and almost a month later I am still waiting for a call or email back. I will NEVER be back. Now I see other reviews and know I am not the only one. I can't believe they steal from your car. I used them 6 times a year. I don't know what happened! BEWARE!!!!
I parked there and my car got an extra 7 miles on it. They also sprayed something on my rear view mirror and rear window. I never consented to have them drive my car. They were good with shuttle and also price, but now I know why the price is low.