Fast friendly service, comfortable bed! Very Clean room & bathroom. Hilton's Airport Shuttle service personnel are all A++!!
This is hotel is maybe a 2 star at best. They nickel and dime you for things 2 star hotels usually give for free too.
Clean and nice property doing the best they can during the current pandemoc.
Pleasant hotel. Functioning smoothly despite COVID. Nice delivery of Diamond benefits.
They wouldnt give me the king bed room i had paid for and booked, put me in a two bed instead and found a drug pipe in my room. Then they moved me 2 doors down to a room where the lights flickered. They have miss information on room service and ordering food, their is no room service. Bathroom is subpar, toilet seat looks 5 years old and is chipping. There is a whistling noise coming from the window. Overall looks nice, but it's just a pig with lipstick on. I've stayed at hotels for half this price with better quality furnishing and room service.
Decent. Had an unexpected layover, this was nice and close for an early morning flight. Seems like you might be able to get on the WiFi with a promo "current season"+"year (2 digits)"
No fridge in the room but they left cream out for the coffee maker. Would not recommend.
Nice hotel rooms are nice. Restaurant food was great service for breakfast and lunch. Dinner server was a little rude and snappy. Overall great experience.
The convention center itself is a very nice facility.
Plenty of rooms and amenities.
We were at the convention center for a dance convention and competition. Hundreds of competitors, and family.
Plenty of room in the convention center itself.
Bathrooms we're kept clean and stocked
We did not stay at the hotel.
We were just at the convention center.
Parking is a nightmare!!!!!!! Garage is small and just awful, actually had to make a 3 point turn around when no spaces available. Awkward and ripe for fender benders. While I understand as we are across from airport, still very frustrating! Due to parking being such a pain, 2 stars!!!!!
The staff was super friendly while I was there for the United States Pony club’s annual symposium and convention. I really enjoyed the staff as well as the food and conference rooms. The only thing that was undesirable was the walk to and from the conference center as well as the layout of the rooms and halls. Overall, a great hotel and experience.
I recently stayed at this hotel for the first time. It was a very positive experience. They have a shuttle running from the airport, with several pickups each hour. The ride to the hotel is less than 5 minutes. The hotel is large and clean. The hotel staff were excellent. My room was very comfy and quiet. The price value was extremely reasonable. There is a quality restaurant just off of the lobby. The food was tasty, though a bit on the pricey side. There is a Starbucks inside for a quick breakfast bite. My stay was enjoyable and I will definitely be back again.
Pleasant place to stay. Very comfortable and clean. near good restaurants. Area safe. Near airport.
Great staff. Easy access on foot from the terminal. Love the ease of conducting transactions via mobile. But, the staff is also great to deal with.
I really didn't have a bad bite of food in my meal. The steak was beautifully seasoned and so nice and tender, the sides were delicious, and the bread pudding I had for dessert was amazing. Especially the bourbon caramel sauce that was served with it.
Great staff. Very friendly and helpful. My company has our Christmas party there and it's always fun.
Had to stay here after a flight mishap and they were very friendly at the desk. The bed was the comfiest hotel bed ever and they provided a shuttle back to the airport. Only issue was the shower was weak, found a long black hair in my bed, and barely any of the available outlets worked properly.
When your flight gets canceled, all you want is a comfortable place to spend the night. This fit the bill. The front desk staff were friendly and helpful.
I was assigned a room far from the entrance in a run down outdated art of the hotel- I never would’ve chosen this hotel had I known this run down wing would be an option, as I’ve stayed here in the past and had a much better experience. I stay at Hilton properties frequently due to business travel, but I won’t be staying at this hotel again! Crown Plaza down the street looks nice and Marriott is right next door.
The property could use a makeover, but the rooms are large and the beds are comfortable. Housekeeping standard in the bathroom could be a little better. Great staff overall, and the bartender makes a mean Martini!
Large Hilton steps from the terminal and down the street from the car rental center. I was given the closest room to the reception, it couldn't have been more than 50 ft. and it had a view of the highway. Nevertheless it was quiet, clean, and met my needs. Decent gym. In warmer months, the pool looks like it would be nice.
Kerri Lynn was so helpful. She went out of her way to help us take care of issues out of our control. Great staff, great stay!
The Hilton Seattle airport and conference center hotel is extremely convenient her business travelers that need to stay by the airport. The lobby area and restaurant are beautiful. Breakfast buffet is worth the money and dinner, although a bit pricey, is very good as well. The rooms seem to be I bet outdated but the beds are comfortable. Large green TV in my room was very nice. Shower head was a disaster though. But a nice property.
Absolutely the worst check in service ever. After having to wait for her to finish her personal conversation she turned, irritated that she had to check me in. Told me I was downgraded because they were sold out, even though I had a reservation weeks in advance. Was rude during the entire transaction and did not get even my water as a diamond member because “they were out of water” whatever that means. When I asked where to park she replied rudely “its down there’. Down there is a dark unlit area in a city with a huge homeless problem. I would not treat my worse customer this way much less someone who has the highest status. Manager would only talk to me if i didn’t complain. It is clearly a trend with Hilton and a hotel management that is not tasked with customer service. So many wonderful places to stay in this area, i would avoid this one and caution on the entire chain as I will be switching loyalties due to this stay.
Nice hotel in good condition. The staff was very nice & helpful. The room was clean & we didn't hear any road noise even though the freeway was very close. Overall, it's definitely up to Hilton standards.
I gave them four stars for convenience to the airport, comfort, and the amazing shuttle driver/baggage checker. He was friendly, kind, and engaging. I took away TWO stars for a terrible check-in policy. I will not book a stay with them in the future solely due to their check-in policy. Due to an early flight, we arrived at the hotel 1.5 hours prior to check-in time. The desk clerk actually said to us that our room was ready but we couldn't check in unless we paid an extra $25 for that privilege. My husband asked him why and he actually said, "Because we have people willing to pay to check in early." Seriously? Just because you can doesn't mean you should. So we had to check our bags with the concierge and carry our passports and other important documents with us as we spent time downtown, at the pier, and visiting museums. What a great way to ruin a customer's first impression of your business AND your city. This is just downright BAD management.
My husband and I missed our flight and in desperate need for a room. Amazingly they had availability. Many hotels surrounding did not. Staff was so super friendly and fast. Valet was easy both night and raining morning. Loved loved the garden Nd of course the steak house inside the hotel. Along with the Starbucks.
I ordered a rib eye porterhouse I believe and hands down was the best steak I have ever had. And I live me some good steak!!!
Service was fast our server was hilarious!!! Good customer service.
Chill and great view to the garden
Get a poolside room with a patio. My favorite oasis in a big loud city near an airport. Great pool and hot tub. Surrounded by greenery and flowers and you feel surrounded by peace. Excellent exercise room. Staff are wonderful. Parking is spendy - $38 so don’t get your rental till you are actually going to use it. Dining is limited. One place. It’s quite a full service conference center so it has what you need for large events.