Great customer service, comfortable quiet room and great breakfast. Highly recommend if you need a place to stay near SEATAC.
Great Service, clean facilities Respectful Staff. Definitely recommend that if your in town a few days to stay here
The staff were extremely helpful in working with the 3rd party I booked my room with. They honored the same price and had the 3rd party refund me, despite it being “non refundable.” The staff offered us refreshments for our wait, and extended our check out time. They wished me a happy birthday as that was the purpose of the room for the night. Room was large, bathroom was updated but kind of small, tv on offered cable and was not a smart tv, bed was cozy, room supplied mini fridge and many complimentary items (more than your typical hotel). I’d definitely go back.
I booked a room at The Crowne Plaza for three nights with Trip.com less than 24 hours after I booked that room I needed to cancel, after speaking with the hotel some of their areas that I was very interested in was shut down. So I contacted the hotel to try to cancel my reservation, Brittany told me that since I booked through trip.com.
That I would need to cancel through trip.com. I contacted trip.com who after spending hours on the phone with them came back with the answer that the Brittany at the hotel said that I can't cancel. That was quite confusing for me considering the fact that I had already talked to the hotel and they told me that I had to do it through trip.com and trip.com was completely up to them. Bottom line I am not very happy with these people I've spent hours on the phone with them. I believe if you ever ties that you have all these things available and then you don't when someone gets their you should allow them to have a chance to get their money back and go someplace else not hold them hostage. Thank you Crowne Plaza but no thanks. Will give another review and update after my 3-day stay on the hotel. I sure hope it is better then dealing with the reservation systems between the hotel and trip. Hopefully the experience it will be much better. I have been at the hotel less than a day now and the staff is outstanding in every way I am so very impressed reservation system sucks but you can't hold that against the staff and the facility itself because they are doing it out standing job I am very impressed and I am in the business. The front desk Clark has gone above and beyond to make me feel at home. Susan is definitely the star running the show at the front desk
Cozy lobby. Quick check in and pleasant staff. Good food in the restaurant. Nice room. Small workout room, but very well equipped. Airport shuttle leaves every 20 minutes right on the dot.
Poorly maintained being IHG member for years now, I can say this is one of worst hotels in their group after being so expensive $250 per night. Poorly maintained, quite noisy after requesting for quiet room got room opp to lift. Cheap breakfast. You can see ceiling and carpet. Don’t ever turn on Heater in room it sounds like a aircraft engine.
So upset that I have chosen to stay here.
Convenient to public transportation. Comfortable, updated, good food & a shuttle to the airport. A great place to stay.
We flew into Seattle airport in the evening time, the shuttle took approximately 30 minutes to reach us (we must have just missed it). If you fly into the Seattle airport, go towards the parking garage and wait at 1D under the courtesy vehicle pickup (always double check this in case it changes) a shuttle from the Crowne hotel will come and get you. The hotel was very quiet last night and the staff was very kind. We had the hotel breakfast this morning and it was wonderful, great food and service. If you are flying into Seattle or just need a quiet nice place to stay, I highly recommend this hotel.
Nice, clean hotel, friendly service, but tiny bathrooms for such a nice hotel. Large people especially might find the bathrooms claustrophobic and there are no regular doors, just sliding doors, so not much privacy if you are sharing your room with someone.
Excellent, very modern, and very clean Crowne Plaza Hotel, easily accessible to Seatac Airport. Our check-in was very easy and fast, and our room was Modern, updated, and impeccably clean. The lobby has a warm and inviting gas fireplace with plenty of area to sit for meetings or socializing. We went to the lobby restaurant and our breakfast omelette was excellent served hot and our breakfast potatoes were perfect. Osmond who worked in the restaurant was friendly and accommodating. I highly recommend and give five stars to the Crowne Plaza Seatac Airport
The vegetarian sandwich with sweet potatoes fries are absolutely delicious, I highly recommend this sandwich. The people at the front desk is very hospitable and the room is nice and cozy. The waiter in the restaurant is very nice and professional.
Good location for a business trip to Seattle. Close to the airport and public transportation. Close to major roads, but wasn't loud at all.
Very nice and modern hotel. Staff is very friendly and professional.
Rooms were very clean as were the grounds and main areas.
Bar and restaurant well staffed with lots of variety of drinks.
Only downside is the parking, they also do park and fly so regular travellers will have to walk a bit to get in to the rooms.
Welcoming lobby and bar area beyond, with the restaurant to the side of that. Enjoyed a nice pizza and welcoming service there. The room looked fine, and I slept fine despite the close proximity of the hotel to the airport (fortunate, given that proximity was key in my choice of hotel). Unfortunately the curtains didn't cross over to prevent unnecessary external light from entering the room, so I had to jam a chair up against that wall to deal with that. There were fortunately face washers in the bathroom, which had been lacking in a couple of previous hotels I had stayed at recently - one of which I was able to use to chock the shower door closed, which otherwise wanted to roll open while I was showering.
Surprisingly pleasant for a big airport hotel. The staff was engaging and friendly, the rooms were large and quiet. Good food at the restaurant.
The staff are excellent... Friendly, helpful and a great sense of humour at the desk. The room was clean, everything worked. Power by the bed. What more do you need. Great job guys!!!
This place was really great. I'm 27 and stayed here with my twin sister, my niece, and mother. We all enjoyed the environment the rooms are outstanding and the staff is on point. It's a modern style building with a lot of class, located centrally in the middle of shopping and the airport. Thank you all for the pleasant stay.