Excellent service. Minutes after we called upon arrival they were at the stop. Our car was ready for us, running and warm. The driver was very pleasant and courteous. The office staff was friendly and professional. I highly recommend Newark Airport Park Plus.
My 4th time using this service. I fly out of Newark often and this service makes it easy. As soon as I hit baggage claim, I follow the instructions on the back of my ticket or give them a call and they arrive at the pick up area within 12 minutes usually. I’ve had no issues with my car or transport to the airport. On-line coupons make it even more cost effective and I’m back in BK in 15 minute. 🤸🏿♂️
This place is good for the money. I’ve used them about a dozen times. You just have to be prepared to wait a good 15-20 minutes when you get outside to get picked up to go back to their lot.
The drivers were very helpful and nice, however the customer service on the phone was not tactful or nice at all. Also, there was a lot of ambiguity when it came to arriving after our flight. No one told us where to go to get our car or where to wait. When we asked one of the attendants they themselves sounded unsure of what to say. It seems to me like they just need to train their associates on customer service.
Great service. greeted with a smile and friendly driver. The van was there right away to take us to the airport. We called as soon as we received our luggage and had to wait less than 5 minutes. Very convenient and much cheaper than Long Term Parking at Newark NJ airport.
Very punctual and convenient. My car was ready and waiting when I got back. Everything went pretty smoothly. I would definitely recommend this place
No issues at all. This is the second time using them and I would recommend to everyone. They dropped us off as soon as we got there and pick up was fine. I called just before we got our bags and they were there within 10 minutes. Nicely done.
I experienced quick drop off service when I arrived at around 6:15 am on a Friday and quick pick up service when I arrived back on a Sunday at around 5:45 pm. The staff was professional and courteous. My only suggestion is to review the Bessemer location on Google Maps before going. Look carefully for the green "Bessemer Street" sign just before entering the circle and bear right.
It was a little confusing following google maps directions but there are huge signs pointing the way to get me there in ease. Staff super friendly and I was met directly upon arrival and the shuttle was there waiting, it couldn’t have been easier! A very pleasant experience and I will certainly park there again!
This was my first experience using Park Plus and it was excellent, from the moment I dropped off my vehicle till I picked it up a week later. Service was timely, drivers were pleasant, I had almost no wait for pick-up at the airport, and my car was pulled out and waiting for me upon my return. I will definitely park here again.
We used Park Plus the last time we flew out of Newark, and it was a great experience. We dropped off our vehicle, they shuttled us to the correct terminal, and we when we returned, we called, them and they showed up shortly to pick us up, when we got back to the parking place, our vehicle was there, all ready for us to load up and leave. They have a good rate, much better than the airport long term parking, and this is also valet service.
I have been using them for years now.
Never had an issue and my longest waiting time for the shuttle has been about 17 min. On a normal basis it's about 7-8 minutes
this is one of the nicest off-airport parking facilities at Newark Airport. Friendly staff, easy in, ride to the terminal and then pick-up and back. Drivers are helpful with luggage, office staff is efficient. And their vans to/from the airport are very comfortable. We always use them when we leave our car at the airport.
The bus pickup and driver was great. The office staff were efficient, even though my Groupon deal wasn’t completely honored on some fine print I still can’t find it wasn’t much more. I am sure the office people were following there directions since you have no choice. They were quick and completed the transaction very efficiently and got us on our way. This is I believe my 3rd time there and because of this surprise I may go elsewhere which is a shame.
We have used Park Plus several times now and highly recommend. We never have had any issues with the drop off or pickup. The drop off and pickup both have been quick. We like their customer service too.
The facility is very close to the airport eliminating traffic issues. The check in was painless. the Attendant was ready as we drove in to take the car off our hands. We were transported very shortly to the airport. When we returned after a delayed flight and in wee hours of the morning, we were afraid the shuttle wont come for a long time. But the shuttle was waiting for us at the baggage claim with a smiling driver. Our car was ready and waiting at the parking lot as the shuttle pulled in. After a short quick transaction for the delayed pick up payment, we were on our way home.
We were very happy with the services.
This was my first time. Instructions on web site are not that clear, so I went to wrong entrance when dropping off, and I didn't know process to retrieve my car when I got off the shuttle for pick up. Someone pointing us where to go would help, especially since it was my first time using your company. Otherwise staff was great, friendly, professional and there were no problems w/ my car.
Driver was good both trips, however I had to wait a pretty long time at the airport for a shuttle pick-up.
car was as I left it, no complaints. It would be helpful if they had a more timely response to calls for pickup.
I was very pleasantly surprised with this parking service. My flight got in very late and I was nervous taking the van back to the lot. The process for pickup was easy. The driver was nice. And my car was waiting in a well lit area for pick up. So much better/safer/quicker than using the economy lots. I will definitely use Park Plus Parking again.
Service was great! Car was ready for us after shuttle picked us up, no damage to vehicle and was ready to go, only reason for 4/5 and not 5/5 is parking lot is based on day not time so even though we had a 0500 pick up of vehicle we were charged for the entire day... so just be aware of this before scheduling. Would definitely use them again
Very organized company. From making the booking to picking up our car, everything went smoothly. Professional and friendly staff as well. Our car was brought to the checkout location before we even arrived at the park upon our return. The best part, our estimate was the exact amount we owed and there were no hidden costs. When we travel from Newark again, we WILL return.
I parked at Newark Park Plus last weekend while traveling and had a very nice experience! Upon arrival they took charge of parking my car and I had a prompt shuttle right to my terminal. When I returned, it only took about 10 minutes for a shuttle to come after I called their driver. Pricing was reasonable and service was good! I will definitely park here again!
Very convenient location, friendly staff. Just keep in mind that you have to call or text when going back to pick up the car. Being from outside USA, without cell phone services, we waved at the shuttle driver and he stopped for us. I would definitely use Park Plus again.
Fast and simple. The location was a bit hidden but the service was good. After arriving at the parking lot, I showed my reservation number and hopped right on the shuttle. No need to stop by the office for any paperwork. On the return trip, my car was already waiting for me when the shuttle dropped me at the office to complete the payment.
Staff was welcoming and very helpful with our luggage. When I arrived at the airport, I called Park Plus and when I arrived at the lot, my car had already parked it front. Nice service! Don't forget to give the workers a tip...
Location is close to the airport. Signage inside the entrance did not disclose the office is 300 feet around a hidden drive. Shuttle to the airport was quick. Pickup from gate C arrival took 15 minutes. Our flight was several hours late and there was no extra charge in addition to the reservation. Service was very friendly. I will use them again.