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Most amazing staff ever! After a long and troubled flight Imani the shuttle driver kindly and personally assisted my exhausted and disabled grandmother. Edith graciously checked us in, making everything 100% comfortable and easy for our stay. The food and wait staff was beyond our expectations. Beds were a delight and the sun rising over NYC was brilliant to wake up too!
Visited from Toronto with the family to explore New York City. The staff was friendly and helpful, and the rooms were great. The beds are super comfy! My only complain would be that if you get a room where the balcony is inside overlooking the hotel lobby, you’ll hear people talking. Especially over breakfast. Other than that, we enjoyed our stay! Thanks for having us!
Staff polite, welcoming & helpful. They deserve 5 stars however, the room we were assigned to was OCCUPIED! Fortunately, no one was in room, we didn't enter, beds unmade & suitlcases insight.
The food & service at the conference was EXCELLENT! The chicken, carrots, mashed potatoes & asparagus were cooked to perfection!
Clean, comfortable Room. Parking can be a challenge since they have public parking for the airport. Bar was fun and lively. Bar tender (Vincent?) was pleasant and helpful. Breakfast was a disaster as poor service. I think staff need some training as it seemed like not well organized. We left after 10-minutes of no service.
Located near the airport, this company has a shuttle that runs every 15 minutes, 24 hours a day. It is nicely decorated and has a pool. I wish I had more time to explore rather than a 7 hour layover. The cookies are delicious but contain nuts. The staff and were a bit rude with each other at times in front of guests and our room had a bit of a smell upon entering. Although it appeared nice and clean, it almost had a staleness and cigarette smell to it in a non smoking room. If you can get a good price, overall it seems like a good place to stay.
The staff was friendly, the entire hotel was extremely clean and accommodating. The room was very clean, and comfortable. I would recommend to friends! Extremely pleased. A+
Free airport shuttle. Greetings with a warm cookie as soon as you walk in. Comfortable bed and good water pressure. It's limit outdated, renovations would be welcome. Very busy at the time I went. My room was facing inside, view on the bar and it was noisy. I would recommend room facing outside for quieter stay.
So glad I stayed here! Staff was fabulous, room was PERFECT! The restaurant were a nice addition, and very kind service.
we had a very happy stay at the hotel. Erika at the reception went far and beyond to help us check in and stay welcomed; the rooms are also very clean and spacious. Overall they made a long trip seem stressfree with the relaxing and yet family friendly atmosphere. I love this place and would definitely visit again.
I had a very good time at the double tree The staff was excellent very friendly Help me out we all the details and how to get around Memphis I had to stay in Memphis again it it will be at the double tree What else I can say 5 stars
Amazing Stay. The staff was so welcoming uptown check in. Very helpful and explained all the amenities on the property. Rooms are very spacious and well set up. Clean and comfortable. Very happy will absolutely stay here again. Huge shout out to Rafik he’s so helpful and just a wonderful happy person.
We love this place with my friend! But I heard last time the shuttle drivers start charging $10 to take ppl shopping i don't know why,
I don't understand why my food delivery person can't deliver the food to my room. I paid for this room and I should have the right to invite people up to my paid for room. When I order food to be delivered, I give the delivery person permission to deliver the food to my room. What is the point of the "pickup your food in lobby policy" for and how is it different from that delivery person delivering to an apartment or house. It's actually more safe in hotel because of all of the cams in the hallways. So if I paid for my room and I'm the guest, the hotel have no right to tell me who I can allow to my room. I paid for service. I don't pay to inconvenience me.
The service here is unparalleled! They are AMAZING! Everyone is so friendly and happy to help! This is the best hotel that is close to Newark Airport!
The rooms are clean and quiet! They have refrigerators as well! It's a very comfortable hotel with great amenities!
The only thing that is off, was a strange orange spray paint on the outside of my window....However, it wasn't a deal breaker. They fantastic staff made up for anything amiss!
hello, this isn’t a review but more so a question I’m going on a trip for my 18th birthday and where I live is a good distance from the airport so I was just wondering if I could check in on my own with a valid form of identification, and maybe a written note or so from my legal guardian?
Now for the review- I have stayed at this hotel three times in the past year or so, usually accompanied by a legal guardian, and every time it has been pleasant the trip to the airport after has always been smooth. staff is very kind and understanding of things that you may need help with. rooms were a great size and very comfortable.
Just stayed one night enroute to catch an early flight at neighboring Newark international airport. Folks at check in were very nice and hotel and room appear nicely maintained. We didn't use the bar or any facilities, so I can't judge them. Additionally, we planned in advance to park here during our trip via way.com and they have around 130 dedicated/reserved spots for those individuals. Those spots are in reasonably close proximity to the hotel. We read lots of variable reviews about way.com, but so far so good. The hotel is very well attuned to ways.com parking, so I was very pleased with the business communication between the hotel and way.com. They have a 24/7 shuttle that leaves about every 1/2 hour to the airport, so we'll see how that goes tomorrow!
Flew in last weekend and staff were super accommodating at 7AM with my two kids and let us check in right then when the prior booked hotel didn't work out. They were super accommodating with check out too as we had a certain request. Room was nice, atmosphere, overall was nice too. We will be back again on one of our weekend trips into New Jersey/New York.
Great stop. Had a flight early out of Newark International Airpot the next morning so I thought I would keep it close in case I over slept or something. Front desk ladies were great even allowed their personalities to show up so it wasn’t just transactional. I like that. The room was clean with a view of the New York City skyline. It worked out great. Highly recommend this hotel. I’ll definitely be back when in town again.
I loved how close it was to the convention center which is connected so I didnt have to get out on the cold. Everything was modern and the beds were comfy. LOVE IT!
The front desk clerk charge me 25$ plus tax for parking and all night long the gate bars were left open and no parking security available. I feel like if the hotel going to charge for parking than I should feel like I'm paying for something safe and secure. She charge me for the card and I not once had to use it to enter or exit the lot. It really felt like parking was free. I was charge for parking because I mention it to the front desk clerk. So I Would like my money back
Good travel or layover hotel. Luck at the front desk started us out right with a warm, kind reception. The renovations look great.
Friendly people, rooms were clean! Beers a lot higher 7.50- 8.00 a bottle. I guess we should be bringing our own next time ! Shuttle Service is on the money! Hope this helped !
Beautiful hotel with spacious, comfortable rooms. The gym is top of the line with everything you need and the breakfast is a much. I enjoyed the executive lounge because I was the only one in it and I got alot of work done.
We stayed here during a shopping trip in NJ: the stay was WONDERFUL!!! The hotel is just so beautiful and well designed. The staff were friendly, professional and engaging. Miss Jessica was just AMAZING; During Check-in, she greeted every customer and handle all of the guests concers with ease and efficiency. Our room was CLEAN, SPACIOUS, and COMFORTABLE(especially the PLUSH PILLOWS.) My only negative is, there was no microwave or refrigerator in the room(it would have been nice to have those.) Other than that, the HILTON lived up to its BRAND & STANDARD. This is why I prefer HILTON HOTELS hands down and I HIGHLY RECOMMEND this location. 😁😁😁😁😁
My flight arrived at 1 am. Got to the hotel and was greeted with warmth and cookies. I was exhausted, and with out having to ask, I was given an extended checkout without charge. The room was clean and quiet. I love the Crabtree and Evelyn bath products. I ate lunch at the restaurant in the main lobby and it was very good. It took a bit longer than expected, but I was happy with my Cesar salad and salmon. The house chips and onion dip were good as well. The hotel has a great gym and pool as well.
We stayed in room 540 on the night of July 28th. The people at the front desk were very accommodating, I had asked for some extra bath towels, and for someone to unbolt the balcony door so we could open it (it is bolted for safety unless you request it open). They sent someone immediately, awesome service. The room was comfortable, the beds and shower were fine, and the layout and architecture of the hotel are quite interesting. The building is fairly old, and it does show it's age here and there, but is decently maintained. Our only complaint would be that the on-site restaurant is expensive and slow, but at least the food was good. There didn't seem to be any other places to eat within walking distance. We will stay here again if we are in the area.
This hotel has excellent customer service. The staff really wants to see you enjoy your stay. And goes out of there way to make sure it happens. When I have to stay in Newark this is my number one place to stay. The 2 managers I have come in contact with are great. And I look forward to my next stay at the hotel.
Hotel Lobby is very Nice and staff are very friendly and welcoming. I had a great experience and my only reason for giving a 4 star ⭐️ is that the hotel rooms are a bit dated and there was only 1 elevator working at the time of my stay. And I also noticed a defect in the window wall in my room and since it wasn’t a nice sight to look at I closed the blinds even though it was beautiful outside.
Updated and modern. Great service. Big comfy and clean. With all the amenities you'd expect from a modern day hotel. I highly recommend it.
We stayed for 1 night and it was great.
It was fast to get from the airport with the shuttle.
The front desk was very welcoming and we were greeted with warm cookies and check in was super fast.
When we got to the room it was very clean and beds and pillows very comfortable. Shower was also very good. No complaints in any form.
Every person we came across working at the hotel was very friendly and helped us out quick.
We would stay here again 100%.
(This is coming from a picky person that needs it to be very clean in a room and it was!)
While my room was not updated and had mold in the shower/tub, the staff at the hotel more than made up for it. I was one of many stranded travelers who missed flights. From the minute I walked in, everyone went out of their way to make people feel better. The concierge offered cookies, the front desk assisted me in trying to find vegan food and also increased my meager airline voucher, the bar staff was kind, the chef came out and offered to make me something that was vegan and the staff made sure I was safe when I ran. New Jerseyans really do try harder and despite the disaster of missing an evening flight, the staff here did everything in their power to make things better. I'm sure my room was one of a few that needed updating and that probably be fixed in the future, but overall, I think the hotel staff was outstanding. Thank you for making this experience less miserable. I appreciated it very much.
I was an adult chaparone with a large group of band kids that stayed earlier this week. Rooms were nice and clean, beds/pillows were comfortable, and the breakfast both mornings were excellent. At checkout, a girl in my group had lost a shirt in the towels that housekeeping had removed the previous day. The nice gentleman at the front desk took its description and my info in case it was found. In the meantime, when returning home, my son (also on the trip) lost a bag of dirty laundry when he was packing to leave. I called to check if it had been found, but the woman who answered the front desk line was short with me, and transferred me to a random voice mail. I don't even know if it was housekeeping or not. After attempts to get back to the front desk, and being continuously blind transferred, I left a message. I guess you have to be there to get helped.
The experience was great. The room was very clean and the soft welcoming bed was a plus.
Our daughter’s bag was lost at the airport today and she has an early report time tomorrow morning 5:00am. We called at 12:00 am and Erica at the front desk jumped into action. In a matter of minutes, Erica made sure that our daughter was able to get a Phone charger and toiletries. She also called to inquire about the delivery of the bag and was able to clarify the approximate delivery time. When I asked Erica about letting her manager know, she didn’t want any extra accolades and simply said, “ I understand being away from home and I want to make sure that everything is ok.” The level of customer service that we received from this professional allowed my wife and I to rest easier because someone was looking out for our daughter. Although we may never meet you, Ms. Erica, God bless you and your family and thank you for your service.
Beautiful hotel. I stayed there during a weekend conference and the facilities were nice and the food served at the conference was really good. Very convenient to Liberty Airport. The bed was very comfortable and the room was clean and modern. The only problem was that the elevators seemed to have problems that caused delays in opening and closing the doors. Sometimes the elevator would shudder weirdly before stopping at a floor and sometimes the doors would open and close partially a few times before opening or closing completely. I suspect that the switch that controls the doors and possibly on some floors, the switch that tells the elevator that it has arrived at a floor may be broken. It's probably not a safety issue, but it may be the kind of thing that gets you stuck in an elevator with doors that won't open. For us it was annoying because it almost made us late to catch a shuttle to a meeting we had to attend.
Really clean, great view, decent prices.
Stayed one night, but, left my car there for 8 days. Can't beat the price.
Huge room, king bed. Very nice looking place, great breakfast.
Free airport shuttle.
The staff is wonderful and very accommodating the the needs of the guests. Only reason I didn't give a five star rating is because I found an empty water bottle on the floor of my room when I checked in. After a couple of days I requested to have my room cleaned and the same water bottle on the floor was still there. Other than that I had a great time speaking with several staff members. I will be back again.
Almost luxurious! Easy check in. Professional staff. Very clean and comfortable for a pet friendly facility.
Staff is awesome, treated us like family, beautiful hotel, good food, and room and housekeeping was excellent!
Sean P. O'Connor
This was a nice place to rest your head for business, and sometimes you can get a pretty darn good rate at a real Hilton. I love the view, because it shows the broad broad shoulders of central New Jersey. The airport is just crazy awesome piece of human accomplishment and then behind it are the truly awesome Newark docks.
One of the best airport hotels I've stayed at!
The rooms are big and comfortable, and staff are friendly and helpful.
Will definitely stay here again.
Due to a flight delay and missing my long haul flight, United put me at this hotel.
The hotel is actually beautiful and well designed, it's just a bit dated and tired ( waiting for a makeover 🥰?), but still nice
Location is very near the airport.
The staff were friendly, though the restaurant seems to be very short staffed.
The front staff are professional, efficient, and kind. Arriving late at the hotel, everything being closed, the manager took me to the bar and offered me, free of charge, something lite from the bar fridge and I accepted a yogurt.
My room was pretty nice and very quiet. Yes, the room and bathroom are dated, but are spacious and comfortable. Everything I needed was there. I was able to get a toothbrush from the front desk. The beds are very comfortable and that crisply ironing linen is wonderful.
The next day I had lunch and the food was delicious and didn't take long to arrive
Best part about this hotel is 24 hr shuttle service to the airport every like 20 minutes. Would be 5 stars if they got their elevator act together. Everything else was great including the breakfast.
What a pleasant surprise. A modern, spacious facility close to NYC, but world's apart from the hustle-bustle. Here, I found an oasis of comfort and convenience, polite, friendly, professional service. Clean rooms with COVID protocols clearly identified. Warm and friendly staff in the dining areas and well-coordinated by Rocco. NYC pizza on the menu, yum. Prices were high, but portions were generous. I would return here in a NJ-minute!
This place have a very courteous, friendly and helpful staff. We would recommend it to anyone and hope to be able to come back soon. This is what we especially liked about our stay. Accommodation: very spacious and fully equipped with everything you need and more, extremely clean with a nice balcony, good Wi-Fi and air conditioning. They also have an awesome pool and terrace area. They would offer free water, motorbike rental at a reasonable price - daily cleaning and fresh (beach) towels - tour and restaurant tips. They also served delicious breakfast at reasonable price. Strongly recommended!
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