The hotel itself was fine. My problem is when I search and buy online a pet friendly hotel and show up to be told it's a $125 fee for the pet. Don't call yourself pet friendly! You want 2x as much for my little golden doodle as for me?!?!?!
Beautiful hotel. Rooms were very clean and spacious. Great rates! Will definitely consider again next time I need to travel to NJ
Great stay and Great staff! I lost my CELINE shades at the bar and they found them for me safe and sound what a big relief that was to me!!!! View from airport. Everything was just great. Would definitely recommend this hotel. Definitely coming back.
Very quiet stay during the continuing Covid19 pandemic. From all appearances Renaissance is doing quite a good job in keeping in step with CDC protocols. Room was clean with a good selection of the requisite amenities and minimal furnishings including mouthwash, a refrigerator and coffee/tea maker. With some hotels getting rid of bathtubs I love that there's one available. One could easily get lost in the Renaissance pillows(4) as they are so soft which makes for a restless night sleep for me. All in all a nice stay.
This was my third time staying at this hotel and they need to go into each room and check all of bathrooms. One room , the hot water in the sink didn't work. In the second room the faucet in the tub did not work correctly. And on this last stay the towel racks and tissues holders were almost off the wall and the refrigerator did not get cold. There is also not a microwave available for when you order food, to heat it up. However, the staff is excellent.
Comfiest beds ever! Slept like a log. Room was a bit warm and there was paint splattered on the tub but otherwise, clean and comfortable.
Very nice decor. Parking is SO good because they don't charge you for your time there! King size bed was AMAZING
Brian the manager and his staff were the best, he was working last evening when we checked in and was there to great us this morning , just one of the nicest and professional men I've had the pleasure to meet. Thanks to this hotel and all of re remodeling upgrades, the gym is the bomb and I can't wait to be able to use it. Can't wait to visit this hotel again.
Super nice and accommodating staff. Gym looked sizable and nice from the outside, unfortunately it was closed during my visit (obviously understandable given the circumstances!) Microwave in the lobby with plastic ware. The entire hotel was very clean.
Bed was nice, internet worked well but the restaurant was not very impressive. I ordered delivery for the second night stay. It is nice that they have an airport shuttle for free.
Rooms are comfortable and spacious. Airport shuttle was quick and convenient. Fitness center is huge and very impressive for a hotel. The only downside was the breakfast, which was a safe average, I'd expect a little more for the price, but overall it was a great stay.
Great hotel for rest in case you have a long airport delay. Free shuttle and very close to airport. Enjoy breakfast and gym.
The breakfast here costs $19.19 for the same buffet you get at a $70 a night hotel for free. Power eggs, cheapest bacon and sausage available. Total ripoff in the breakfast department.
The good is the room is clean.
Pleasantly surprised. I had not stayed here before, and chose it due to the good price. But it was an amazing value. Nice rooms- comfortable and cozy. Great beds. Nice bathroom. Plenty of space. OK restaurant. Great location. And best of all, the front desk staff was friendly and professional and knowledgeable about the area. 10 / 10 would recommend.
Easy to get to from airport. Shuttle was quick and frequent. Rooms are comfortable and quiet. Very good beds.
Shuttle took about an hour to pick up but hotel made amends quickly and was very apologetic. Hotel was comfortable and accommodating. Staff was incredibly kind
The bartenders are the best people you could ask for. Rosemary and suptemah. They literally make you feel at home. They care about your food choice and just who you are. The gym is freaking amazing now. Its huge. You couldn't ask for it to be better. Food is good. Rooms could use a face lift.
Bed was nice. Closer to the airport. But if you take an Taxi it’s hard to get to the terminal unless the Taxi driver knows the area. But the rooms are horrible the walls are very thin and you can hear a pin drop from the next door. Though they have soundproof windows the walls are paper thin. Please don’t stay Here if you want to rest or sleep.
Great stop-over hotel. Clean and tidy and lovely staff. Breakfast is great too.
What a great team. The chat team the restaurant team the lounge team all were top flight. If you are looking for a great property with great people this is your stop. Thanks so much for the great stay .....see you next time.
Excellent staff,location that easy to find. Improving amenities. Resturant and bar should be in a better spot. But there is the feeling of something lacking.
Stayed here for a week, most of the staff is kind and accommodating. Unfortunately their house keeping continuously ignored ‘Do not disturb’ signs. They would go into our rooms, move our bags and clothes around, and even go into our stuff and scatter clothes around our room. Some people I know had some of their belongings stolen. Souvenirs as well as clothing and electronics such as AirPods as a specific example. I do not recommend staying here at all.
Excellent customer service. Very professional and efficient front desk. Highly recommended!
While the hotel is nice and comfortable, with wonderful front desk staff, housekeeping is less than reliable and good. Not only do they ignore “Do Not Disturb” signs, but when cleaning the room, they throw items all over the place, go through bags, dump stuff all over the floor, and even steal items. Until the people perpetrating these actions are removed from the staff, I would not suggest staying here.
Flyby this one. Bathrooms are gross- I've seen cleaners bathrooms at the Trenton Train Station. Toilet ran all night and in the morning it wouldn't flush and a family of 4 had to get ready for a 6am flight. Staff was nice. Hard Pass!
I called few hotels in the neighborhood before ordering, and here I got the most courteous answer. When I arrived, check-in took only 30 seconds! No passport scanning, filling out papers or other BS. Ultra fast internet speed. Comfortable beds. What else do you need. And let me especially praise Mrs. Keri which was one of the most professional hotel staff member ever encountered. So quick and helpful! Thanks!
My stay at the Renaissance was very pleasant, and I felt very welcome. During my work conference, the staff was very polite and the food was delicious! Most importantly, Christian, at the front desk, provided the most amazing service. If not for him making accommodations for my friends and I, we would have missed our flight. He made sure to communicate our needs to the staff, and we truly appreciate what he has done for us!
Shuttle service to & from airport.. clean rooms. Good food at their restaurant. Attending a 3 day conference. Hotel extremely busy as few vacancies left due to other functions/groups and several banquets going on at same time.. Daily Banquets were excellent at our convention.. Great hard working staff..
Nice hotel with conference facilities. Plenty of parking ($18 per day) rooms are clean and comfortable. Nice breakfast if it included in your room price. Nice bar area.
Beautiful hotel, but I was really upset with my experience. The hotel is already pretty expensive, but upon check in we realized we had to pay an ADDITIONAL $150 incase there were damages to the room. On top of that, they don't even offer you a cold breakfast. A small cup of coffee is $2. Drink the water provided in your room will be another $4/each. And for what we paid, the room was not roomy. Will not be staying there again. The cheaper hotels treat you better. Save your money.
Convenient location and updated Marriott. Rooms are very nice, staff is friendly and professional and the concierge lounge has excellent food variety. It is amazingly quiet as well despite being right at the airport. Even room to room you can sleep in peace not hearing what's going on next door
This was my first time in a renaissance and it did not disappoint! We were here for 6 days and 5 nights for the Summit Learning conference. The food, hotel rooms, bar area and staff were AMAZING! One housekeeper in particular, Frances, she was phenomenal! She was very welcoming, polite and kept the women's bathroom in the lobby CLEAN! I would definitely stay here again if we come back to the Newark area!
Christian was absolutely fantastic! From the minute we walked in the door, Christian went above and beyond to make sure we had a wonderful experience. The rooms are large and the beds along with the bedding are very comfortable. I would definitely bring my family here to stay again!