Stayed here for a week, most of the staff is kind and accommodating. Unfortunately their house keeping continuously ignored ‘Do not disturb’ signs. They would go into our rooms, move our bags and clothes around, and even go into our stuff and scatter clothes around our room. Some people I know had some of their belongings stolen. Souvenirs as well as clothing and electronics such as AirPods as a specific example. I do not recommend staying here at all.
Excellent customer service. Very professional and efficient front desk. Highly recommended!
While the hotel is nice and comfortable, with wonderful front desk staff, housekeeping is less than reliable and good. Not only do they ignore “Do Not Disturb” signs, but when cleaning the room, they throw items all over the place, go through bags, dump stuff all over the floor, and even steal items. Until the people perpetrating these actions are removed from the staff, I would not suggest staying here.
Flyby this one. Bathrooms are gross- I've seen cleaners bathrooms at the Trenton Train Station. Toilet ran all night and in the morning it wouldn't flush and a family of 4 had to get ready for a 6am flight. Staff was nice. Hard Pass!
I called few hotels in the neighborhood before ordering, and here I got the most courteous answer. When I arrived, check-in took only 30 seconds! No passport scanning, filling out papers or other BS. Ultra fast internet speed. Comfortable beds. What else do you need. And let me especially praise Mrs. Keri which was one of the most professional hotel staff member ever encountered. So quick and helpful! Thanks!
My stay at the Renaissance was very pleasant, and I felt very welcome. During my work conference, the staff was very polite and the food was delicious! Most importantly, Christian, at the front desk, provided the most amazing service. If not for him making accommodations for my friends and I, we would have missed our flight. He made sure to communicate our needs to the staff, and we truly appreciate what he has done for us!
Shuttle service to & from airport.. clean rooms. Good food at their restaurant. Attending a 3 day conference. Hotel extremely busy as few vacancies left due to other functions/groups and several banquets going on at same time.. Daily Banquets were excellent at our convention.. Great hard working staff..
Nice hotel with conference facilities. Plenty of parking ($18 per day) rooms are clean and comfortable. Nice breakfast if it included in your room price. Nice bar area.
Beautiful hotel, but I was really upset with my experience. The hotel is already pretty expensive, but upon check in we realized we had to pay an ADDITIONAL $150 incase there were damages to the room. On top of that, they don't even offer you a cold breakfast. A small cup of coffee is $2. Drink the water provided in your room will be another $4/each. And for what we paid, the room was not roomy. Will not be staying there again. The cheaper hotels treat you better. Save your money.
Convenient location and updated Marriott. Rooms are very nice, staff is friendly and professional and the concierge lounge has excellent food variety. It is amazingly quiet as well despite being right at the airport. Even room to room you can sleep in peace not hearing what's going on next door
This was my first time in a renaissance and it did not disappoint! We were here for 6 days and 5 nights for the Summit Learning conference. The food, hotel rooms, bar area and staff were AMAZING! One housekeeper in particular, Frances, she was phenomenal! She was very welcoming, polite and kept the women's bathroom in the lobby CLEAN! I would definitely stay here again if we come back to the Newark area!
Christian was absolutely fantastic! From the minute we walked in the door, Christian went above and beyond to make sure we had a wonderful experience. The rooms are large and the beds along with the bedding are very comfortable. I would definitely bring my family here to stay again!