I recently has a horrendous experience with this parking facility. I had returned to the facility after being picked up at the airport by their driver. When I arrived I was told that they had to "talk to me" about my car. It turns out that one of their employees had hit my car with theirs the day before. I was upset but things happen and no one was hurt which is most important. I asked to see my car and then things went really wrong. They couldn't show me my car because they had taken my car to a body shop without my knowledge or permission! Not only hadn't they informed me about the accident but they literally took my car four miles away to a body shop because they apparently thought they could get the car back before I returned and was aware that an accident even happened.
I stopped them from going any further and filed a police report with the local police. I then got a lawyer to try and resolve the issue with them and ABC completely stalled and gave him the run-around. I have had to resort to using my own insurance to take care of the damage done to the car.
These people are disreputable and in fact have done a criminal thing because they took my car off the parking premises without knowledge or consent and then they tried to cover it up. I would stay away from them at all costs! This happened in June 2019, so it is a current occurrence.
Excellent service and an attentive staff. Dropped off my car and was at the terminal in 15 minutes. On the return I called ahead and was in my car on my way in a short period of time.
When we arrived to pick up my van, there were scratches and a chip on the door. We told the staff, whose immediate response was for us to call the police. They also told us their manager would check the cameras to see if the damage was there when we arrived.
When the police officer arrived, he told us there is no need to involve police, but he gets called there on a daily basis for minor damage done to vehicles. He also told us we will probably end up paying for it ourselves because if we file a claim through insurance, the insurance companies won't fight over such a small amount, and we will be stuck with the bill, which probably won't be more than our deductible. He called the company, quote, "a mess."
When the manager arrived, he did NOT check the cameras. He was angry, basically said the damage wasn't a big deal. The people I spoke to were rude, very defensive and angry. They did not want to help.
On top of that, when we arrived and took the shuttle TO the airport at the beginning of our trip, they packed 13 people into a 10 passenger van. The driver also made an illegal turn - right hand turn from the left lane on a red light. I guess he didn't feel like waiting behind the other cars, but when you have a bunch of children that can't buckle up because there aren't enough seat belts, you would think you would at least want to drive safely.
I would never recommend this place. We chose it because the reviews were ok and it was cheaper than some of the other places, but definitely pay the extra few dollars a day and go elsewhere. Now we have car repairs that we are stuck paying for ourselves because the company is negligent and irresponsible.
The driver was very nice both ways...we dropped the car and were on the way yo airport within 5 min...and on return, we picked us up within 10 min of us calling despite the pouring rain. Note: pick up is on level 1 (not level 2) so you have to just jump in elevator and go down one more level. Fyi, if you want to pay cash you get 2.99% discount but if pay with credit it is 2.99% more service fee.
ILLEGAL DRIVING BY DRIVER. We all know the law no texting and driving, but this one is completely scarred. Our bus driver to get back to the parking lot was literally watching a Spanish show on his iPhone while driving back to the lot from airport. Completely scary especially when traveling with my family. This company put my daughters life in danger. When I made a complaint, the driver told the “manager” . He was communicating with the office and that’s how they communicate. But I was so shocked at that time I captured the entire thing on video . I showed the office the video. When I told the “manager” that I was contacting authorities that is when she said well instead I can have the owner call you. I did contact the Elizabeth police department and was told to file a complaint on Monday. The “manager” did take one day off my bill . I don’t care about money, but my family’s safety.
Texting and driving....Nope this driver was watching a show while driving.
Stay far away for your own safety