Wonderful! Very trustworthy people. My husband left his knife and realizes at the airport the shuttle driver was so kind he put it in our vehicle for us. Very easy to get to and fast to the airport going and coming. Will def use them again. Thank you so much!
If you need to long term park go here. They're the closest, valet, and drop you off right at the terminal 15 min later (I fly at odd hours to avoid lines, but I'm sure this place can get crowded...)
Very pleased to find this place.
I’ve been a loyal customer for years. Not sure if there is new ownership or different management but our experience has been terrible lately. Tonight we waited 20 minutes only to have the van pull up full. Another 20 minutes and we still weren’t picked up. Once we were picked up the driver had the audacity to loop around the airport again. Total of 55 minutes from the time we called to getting into the van. Only 1 van running? Never Again!
ABC airport parking is a excellent location for your car, while you go to the airport. They have a shuttle service that will take you to the airport and drive you back to the parking lot. They have your car ready when you get to the parking lot. They are also very nice people.
I would have given a better review, but I had a JBL blue tooth speaker in my car and when I returned the speaker was missing. I tried contacting abc parking to report the theft, but have received no response to date. Please make sure you leave no items of value if you park here!
When I dropped my car off, it was in good working order. When I picked it up, the front drivers side tire was flat. I brought it in to get the tire fixed the next day and my mechanic said the hole on the side wall of the tire presented like a typical slashing instance. NEVER AGAIN will I go use shady parking services.
Reasonable, convenient to the airport, staff was ready for me upon arrival, shuttle was quick and accommodating. I normally fly out at off peak hours which helps in getting quicker service.
Online it said it would be $56 for 6 days. Discount for paying cash. I was charged $70 and given attitude when I said I had no confirmation email because their website was broken. And even though i reserved twice I still got no email with coupon. Will never park here again
Tho owner and staff are great,I be been parking with them for years
Love this place. I drove my car there and they took me to airport. When I got back, they picked me up and my car was ready to go when I got to the parking lot. 😊
We were a bit worried about using this place but were pleasantly surprised. Overall, very good service, and it all worked out nicely and conveniently.
I recently has a horrendous experience with this parking facility. I had returned to the facility after being picked up at the airport by their driver. When I arrived I was told that they had to "talk to me" about my car. It turns out that one of their employees had hit my car with theirs the day before. I was upset but things happen and no one was hurt which is most important. I asked to see my car and then things went really wrong. They couldn't show me my car because they had taken my car to a body shop without my knowledge or permission! Not only hadn't they informed me about the accident but they literally took my car four miles away to a body shop because they apparently thought they could get the car back before I returned and was aware that an accident even happened.
I stopped them from going any further and filed a police report with the local police. I then got a lawyer to try and resolve the issue with them and ABC completely stalled and gave him the run-around. I have had to resort to using my own insurance to take care of the damage done to the car.
These people are disreputable and in fact have done a criminal thing because they took my car off the parking premises without knowledge or consent and then they tried to cover it up. I would stay away from them at all costs! This happened in June 2019, so it is a current occurrence.
Excellent service and an attentive staff. Dropped off my car and was at the terminal in 15 minutes. On the return I called ahead and was in my car on my way in a short period of time.
When we arrived to pick up my van, there were scratches and a chip on the door. We told the staff, whose immediate response was for us to call the police. They also told us their manager would check the cameras to see if the damage was there when we arrived.
When the police officer arrived, he told us there is no need to involve police, but he gets called there on a daily basis for minor damage done to vehicles. He also told us we will probably end up paying for it ourselves because if we file a claim through insurance, the insurance companies won't fight over such a small amount, and we will be stuck with the bill, which probably won't be more than our deductible. He called the company, quote, "a mess."
When the manager arrived, he did NOT check the cameras. He was angry, basically said the damage wasn't a big deal. The people I spoke to were rude, very defensive and angry. They did not want to help.
On top of that, when we arrived and took the shuttle TO the airport at the beginning of our trip, they packed 13 people into a 10 passenger van. The driver also made an illegal turn - right hand turn from the left lane on a red light. I guess he didn't feel like waiting behind the other cars, but when you have a bunch of children that can't buckle up because there aren't enough seat belts, you would think you would at least want to drive safely.
I would never recommend this place. We chose it because the reviews were ok and it was cheaper than some of the other places, but definitely pay the extra few dollars a day and go elsewhere. Now we have car repairs that we are stuck paying for ourselves because the company is negligent and irresponsible.
The driver was very nice both ways...we dropped the car and were on the way yo airport within 5 min...and on return, we picked us up within 10 min of us calling despite the pouring rain. Note: pick up is on level 1 (not level 2) so you have to just jump in elevator and go down one more level. Fyi, if you want to pay cash you get 2.99% discount but if pay with credit it is 2.99% more service fee.
ILLEGAL DRIVING BY DRIVER. We all know the law no texting and driving, but this one is completely scarred. Our bus driver to get back to the parking lot was literally watching a Spanish show on his iPhone while driving back to the lot from airport. Completely scary especially when traveling with my family. This company put my daughters life in danger. When I made a complaint, the driver told the “manager” . He was communicating with the office and that’s how they communicate. But I was so shocked at that time I captured the entire thing on video . I showed the office the video. When I told the “manager” that I was contacting authorities that is when she said well instead I can have the owner call you. I did contact the Elizabeth police department and was told to file a complaint on Monday. The “manager” did take one day off my bill . I don’t care about money, but my family’s safety.
Texting and driving....Nope this driver was watching a show while driving.
Stay far away for your own safety
Just arrived home and saw my car was hit at the right back. I was stupid enough not to see it when I left ABC Parking but whoever did it must have noticed it. You can see that somebody was wiping his hands over it. The response from ABC Parking when calling them is: "You left the facility I don't know what is going on". Long story short. I doubt I will get anywhere dealing with them and will have to eat the damage. Sad thing is that whoever did it on this parking lot noticed it but did not inform management. I parked there probably close to 20 times but I surely won't get back there. It is just difficult to thoroughly check the car after a long flight and when loading luggage and family.
DON'T EVER PARK HERE IF YOU WANT YOUR CAR RETURNED IN ONE PIECE!!!
I have been a customer for a number of years and always had a great experience (parked approx 10 times) with ABC, until this past weekend.
I have a 2000 Audi A6 2.7t with a 6 speed that has been very lovingly cared for and it currently has 238,000 miles.
I parked it at their lot on Friday morning around 6am and it was running great. I retrieved it on Saturday night around midnight and was told it "wasn't working". I started it up (engine ran fine), put it in gear and found that it would not move forward or backward, and made a clicking noise when I let out the clutch. I inquired who took it off the lot and drove it around and was told that no one ever does that...
To get home and mobile, I had to rent a car for 2 days and have the car towed by AAA to my mechanic who evaluated it today and told me the front axle was "blown up and that only happens through extreme abuse". Since the car was completely fine and got me to their lot on Friday (and I don't abuse it), and it had a damaged axle occur while in the care of their company (which prevented me from driving it off their lot), I have no choice but to assume someone affiliated with them and their company abused and broke my car.
I had it repaired today for $628 and my mechanic was willing to speak with William the owner, so he can further understand the degree of damage that occurred to the axle. I was told that the only way to communicate with the owner is via his email, but of course that message bounce back with a "mailbox full" message. Despite 4 requests today to his employees, William the owner is unwilling to speak with me or see the pictures of the broken axle. I'm amazed that they refuse to discuss this or accept any responsibility whatsoever. They've lost a loyal customer, and hopefully you guys won't have the same experience!!!
DON'T EVER PARK HERE IF YOU WANT YOUR CAR RETURNED IN ONE PIECE!!!