Custer care was fine. Problem was with room found decon on floor and had small child
Dont even bother, customer service is the worst. Lady at front desk is rude and very inconsiderate!
Do yourself a favor and stay somewhere else. We drove 10 hrs from Ohio and arrived 5/20 at 2am but booked for 5/16 - 5/23. When you walk in, you automatically get hit with the smell of Marijuana. As you walk to the front desk the smell gets stronger. The woman was oblivious to us because she was watching TV, which was fine given the time. The window slot was covered with a towel but with the strength if the smell and then once the woman looked at us, we knew where it came from. During our trip, we realized we forgot or lost our id but still had our credit card with name. I was giving her my name and explaining but she said we didn't have a reservation. We told her not possible but she just gave a blank stare and she kept saying, "huh". It turned out she couldn't even hear us because of the towel. She found our reservation and began to give us a hard time because a third-party got our room. We told her, "Given the smell, atmosphere and service, we will not be stay and would like a refund". She refused and stated could not help and didn't want to tell us who we could speak to. We didn't even check-in technically and would have just paid one night but she stated since it was done by a third party we will be charged for all dates. We did not stay there because it was disgusting all around. Plus, they basically stole our money and their staff provided no help of accommodation because she was too high to care.
No wifi. Vending machines not operating properly. Room was spacious but the carpet was not cleaned. The desk chair was as bad as the carpet. Price was good
No microwaves,ice machine broken. Woman at front desk was very rude.
Good place wish they had overnight available more often
please never come here ! on top of the rude ignorant self righteous indian woman working behind the counter, this hotel has MULTIPLE rooms secretly ruled by coackroaches and even bed bugs ! please dont come waste your money here unless your other option is the streets ! either way its just as bad
Dear Manager, I stayed there from Friday to Tuesday. I was supposed to leave Monday due to the snow storm flight was canceled and we had to stay another night which the price went up to $95 not worth it at all. My people booked the room, If I would've checked the reviews I would've knew YALL HAD ROACHES before I got there, cause somebody in the reviews also said it. I'm not the first to say it. Now that yall saw my review YALL NEED TO DO SOMETHING ABOUT IT, CAUSE THAT'S BAD BUSINESS.
Not bad at all. Front desk very kind. Clean rooms. Great temperature, comfortable beds. Affordable price.
Head prob with hear at first but it started to work after a while... Other than that overall good experience.
The worse room on planet by far! Front desk don't care about roaches in room. Enuff said!
Still a zoo, kids up and running through the halls. The carpet is horrible. As the name changes so should it's appearance, inside and out. Customer service is still great.
I like the size of the rooms especially the ones with the jacuzzi. It would be nice if they served breakfast from 7am-10am
I always enjoy myself when I'm there. It would be nice if they served breakfast
I love this place its my get away from my stress place! Wonderful staff!