beware...this hotel is run by scammers. i made a reservation for march 2020 in nov 2019. cancelled jan 2020. received cancellation docs. they ran it thru on my cc, charging me the full amount for the room, even tho we had appropriate cancellation docs and did not stay there. i have since learned, after hours of phone calls and investigation, that an employee forged docs regarding the stay and pocketed the money from our cc.
An ok hotel. Rather loud, being right next to the airport. But it was good enough for one night.
Lovely hotel but one female receptionist needs more customer service training! But the manager sorted out the problem very efficiently! And the coffee and tea and hot water counter was not
Replenished enough! Had to ask every time and was kepted waiting along time
Beds were good. Parking was not an issue we stopped on our way to the cruise. Breakfast area could be bigger and food placement can be improved. Some of the items are hidden behind the pillar not easily accessible.
This hotel was very nice and clean. Loved their signature hotel scent in the lobby. Decor is on the brown/ dark side. Staff was friendly. The breakfast in the morning was ok. If you are a coffee lover, skip it though. Overall a very good experience and great location!
Wonderful hotel! From check in to check out, literally perfect! Front desk staff super nice and helpful. Beds comfy and nice amenities. Room quiet and clean. Breakfast choices excellent and very good!
We stayed here on a Park and Cruise package. We cruise often so this will now be our Go-To hotel from now on!
The rooms are nice and clean. Don't put your key by your phone!! They don't tell you it's the old style that deactivates. 4 keys later they finally say something!!
Front desk: efficient, but none too welcoming. Housekeeping: Excellent. Hotel is very clean, lots staff doing a great job & it shows. Very friendly and helpful.
Location is convenient to airport and cruise port. Breakfast is good, saves time and money. Definitely would stay again.
Fantastic value on room and cruise port parking. Clean, great staff, good breakfast and shuttle service.
Fairly modern.. Workout room.. Friendly staff.. Fast food across parking lot.. Only issue was ATM was not working.. Good choice to stay in.
Skip the free airport pickup and drop off unless you don't mind waiting. Room was super clean and very quiet. Bed was really comfortable -slept well which was unusual. Breakfast was really good too.
Comfortable beds, free breakfast, free 30 day parking, staff went out of their way to make sure we had our shuttle set up for return. Great experience
Nice place with convenient transport to airport and cruise terminal. Hotel rooms do need USB/AC plugs by bedside. Hotel staff was very helpful. Breakfast area was well maintained but could be reconfigured or expanded for better flow. All around a great place for cruise entry.
Front desk staff is rude. Shuttle is never on time, rooms are not maintained, my toilet continually ran all night, ac would not stay true to temp settings. Would NOT recommend.
Clean, 2 tv's, breakfast buffet. Also, they allow you to leave your car for 21 days providing you stay 1 night. They have shuttle service to airport and cruise ship. Also, they can take and pick you up in a 5 mile radius to selected restaurants.
Nice rooms and very comfortable. Staff was courteous but not overly friendly in a fake rehearsed kind of way. Lobby is very clean.
Bonvoy team here is great. Property is clean and the rims are spacious if you're looking for a place that's close to Bass pro shops this can't be beat. Downtown Lauderdale is close and there are tons of options for things to do nearby. I recommend.
Outstanding, out of this world customer service!!! A nice, clean, rather small hotel room. They have worked out free delivery with a couple of local pizzerias. (The veggie pizza DOES have pineapple on it. Not my thing. But anyway.) Great breakfast buffet! Includes the fresh waffle maker!