No complaints! Embarkation at Port Everglades is always chaotic - I waited with others for maybe 30 minutes. Driver was courteous and loaded everything quickly according to drop off location. No issues getting to the right pier.
When I disembarked Sunday morning at 8:30, I was lucky enough - the shuttle was waiting with another couple on board. I was in my car at 8:50 a.m.
The only suggestion I would make is to tell people where they will be picked up - for me it was the same location I was dropped off - by baggage drop off. I didn't know until I called the shuttle number for pickup.
While waiting for pick up at the Embassy, others returning were complaining they had to Uber back due to no pickup. I think the company is short-staffed, like everywhere. But I had no problems and will use this location again next time I sail from Port Everglades.
Busy and understaffed; but they were communicative and worked as quickly as they could. They use clean quality vehicles. It is located in a hotel parking lot... It works well.