THE ABSOLUTE WORST!!! NO LIGHTS IN LOT AT ALL ... THEN NO SPOTS...HAD TO PARK AT A HOTEL LOT. THEN SHUTTLE NEVER ARRIVED AFTER SEVERAL PHONE CALLS. HAD TO UBER TO MY CAR. WHERE I HAD TO EXPLAIN SITUATION TO FRONT DESK OR PAY 100$ TO GET OUT OF CAR LOT. DO NOT USE THIS COMPANY!!!!
DO NOT USE THESE PEOPLE!......It is a poor parking lot with no security, . No one is there...except when the shuttles come. We waited an hour, going to the parking lot from the ship, finally got on shuttle, WAS TOLD TO GET BACK OFF as they were only going to airport, and another shuttle was right behind...after 25 minutes we had to get a cab to get to the lot. After things went bad...they would not even answer their phone anymore...And they told us to go to the wrong waiting areas as well, they do NOT go to the shuttle pick up area like the other company's...they go to the taxi and public pickup area. What a JOKE!
Was suppose to be transported, they advised to call 30 minutes in advance for proper pick up, after the call no one showed up for over an hour, everytime I called they said 5 to 10 minutes. 3 customers got dropped off in different shuttles yet no one pick us up and on an earlier shuttle that showed up gave preference to airport drop off leaving us stranded after we were already inside the shuttle. I had to end up taking a cab which resulted in a larger expense.
Never again! Aggressive, angry and worst service ever. I should have realized when making the original reservation, I was asking questions regarding shuttle and she was insisting I make a reservation and pay before providing answers to my questions. They do not communicate where they will pick you up from the Hotel and where you will be picked up from the airport. Then upon arrival back in to FTL they would not tell me where to go they just sent a picture of the shuttle which is a white shuttle and looks like all the others. I came out of terminal 3 and was looking for them and then they were yelling at me that I should be at terminal 4. I get to terminal 4 and ask them whether I am supposed to be upstairs or downstairs and they refuse to answer my question, they say ask someone there. There was no one in the vicinity to ask. So I go the complete opposite direction again to find someone to ask, they tell me to go to the end of canopy the direction I just came from. Why can’t they just tell me where to go and answer direct questions instead of expecting me to know and yelling at me? I then get to the right place see as pictured a white shuttle and I am waving at the driver and he drives away. I call them and they say the shuttle was black, why would they send me a picture of a white shuttle?. I ended up paying for an uber because I would rather pay someone who is nice and deserves my money. Then I get back to the parking lot and I can’t get out. The button is not working and they refuse to answer the phone. Finally 2 people from the hotel come out but their cards are not working. It takes another half an hour to get out of the parking garage. I would rather have spent the extra money to have my vehicle safe at airport and be able to get it out when I needed it instead of dealing with horrible people like these or go back to Gold Coast Parking for long term parking where they are really nice and will even wash your vehicle while you are gone.
Slow and sketchy. Arrival at the parking location, they had no parking placard to place in the car. And we waited 45 minutes for the shuttle. Upon return, we waited about 15 mi utes for the shuttle pickup, then had to ride around in the shuttle for more than an hour for it to pick up from several other cruise ships, then drop off at several other parking lots and the airport. Absolutely nothing quick about it. I do not recommend this company.