Homewood Suites (FLL)

WORST HOTEL EXPERIENCE EVER (as a person who traveled more than 20 countries around the world and stayed in hundreds of hotels from cheap motels to premium luxury resorts)

Well, this is my first review on google about a place!

We’ve checked in last week with my family and yesterday when it was our check out date, I asked the reception staff If I could extend our stay for another week and they confirmed after they checked it on the computer. I asked them twice if we’re all set before I leave the reception cause they did not ask my credit card again etc. and just did something on the computer and the answer was yes, you’re all set twice.



Next morning at 1:30am, somebody-understood to be another checking in guest opened the door and came into our room, AT 1:30AM!!! My wife was scared, our baby woke up and cried. I told that person it is our room and didn’t phone or go to the reception thinking mistakes can happen and I shouldn’t disturb other people by arguing and shouting-which I think is very reasonable when such thing happened.



Late morning they called the room and asked who I am etc. I went to the reception and explained the situation still in a polite way and told them even after the extension made yesterday I came back and reactivated my room key which means all looks OK and they said they understood it was a mistake, just apologized and told me they’re booking it now on a lower price, but it was the same price as I checked in and anybody who explore the hotel’s room price for that day, would easily see the same price. Are you kidding me guys??? It is so rude what you’re doing. Didn’t even asked what can we do to make you feel better after this bad experience with our hotel. I would just just say It’s OK. Instead, Asking me if I want something from their mini market??. I am not a person who is going to rip off a cookie in return of such rude behavior. It is not about the money or price or something promotional- I don’t even use this platform which can provide me many complimentary offers for my reviews I post here. Hope you improve yourselves on how to treat people. Mistakes are mistakes, but you are not supposed to treat your customers like that..

Worst hotel I ever traveled to! Terrible customer service! Angela at the front the manager is very rude! Breakfast was terrible. Filthy rooms. No one speaks English in the staff which makes it difficult if you are not bilingual. The shuttle takes forever and the shuttle driver doesn’t know how to drive well. I don’t know how there is any good reviews maybe they were paid to say those things. I’ve stayed at better days inn. This is a sham to be a Hilton!

We stayed here this past weekend as we were celebrating a graduation. I stay in many hotels but I have never had as poor of an experience as I did here. First, my room was near an elevator so we knew when every person on our floor went anywhere. Then, anytime anybody flushed, we heard it in our bathroom. If this was not enough, we could not get towels, sheets or toilet paper for quite some time. We kept getting the "we are busy" excuse. I had to call SEVEN times for toilet paper over 2 days. We offered to go pick up at the desk but still no response. We asked to speak to the manager, Angela. I am still waiting for a call and it has been 4 days. I doubt we will hear from her. This is the same person who saw customers in the lobby and decided to walk the other way to avoid them. This is NOT a real Homewood Suites. Hilton will be hearing about this place as it puts their name to shame. The only reason they have any business is that they are near the airport. I saw a lot of airline employees. I would never stay here again and if you can avoid it, I highly recommend that you do!

My overall stay was good.



The young woman at the front desk during the day was kind, the older woman with an accent wasn’t as kind but she wasn’t horrible either. Beds were comfortable, room was clean, aside from the microwave. The furniture was a bit battered probably due to other guests carelessness but for the most part, I enjoyed my stay.

The People here are amazing! From the Front desk to the Breakfast staff, even the housekeepers! Everyone is friendly and makes you feel welcomed! King suite was Everything you'd expect w a great view of the pool! The Breakfast was on point!! The Ladies did they thing and with a super friendly attitude and Big smiles! Can't wait to be back!

The hotel is nice and clean. the employees are very helpful and cooperative. If you ask for something, they will immediately solve it. this hotel is too good for this price. They also let us check out late then the usual time. And last but not the least their breakfast is excellent. Now wherever I go I look for Homewood suites.

The hotel is nice and clean. the employees are very helpful and cooperative. If you ask for something, they will immediately solve it. this hotel is too good for this price. They also let us check out late then the usual time. And last but not the least their breakfast is excellent. Now wherever I go I look for Homewood suites.

Hotel staff was always super helpful.

Room was excellent and the breakfast was hot, fresh and delicious every morning! Would definitely stay here or at any other Homewood Suites.

Very good location with access to major highways. Although the airport is nearby, the noise is not heard once you're inside the hotel. Staff were fairly polite and tried to be helpful.

The hotel's management needs to address issues with room cleanliness, maintenance of plumbing as well as air vents. They also seemed understaffed in the housekeeping department. I saw what seemed like one individual clean an entire floor. Even though the housekeepers were rotated during the course of my stay, there weren't many of them taking care of the numerous rooms although this was peak season around Memorial weekend.

Amazing. This place was lovely and recommendable. I would definitely stay here again. Was a bit pricey but compared to the area it was comparable to the other prices.

We stayed here this past weekend as we were celebrating a graduation. I stay in many hotels but I have never had as poor of an experience as I did here. First, my room was near an elevator so we knew when every person on our floor went anywhere. Then, anytime anybody flushed, we heard it in our bathroom. If this was not enough, we could not get towels, sheets or toilet paper for quite some time. We kept getting the "we are busy" excuse. I had to call SEVEN times for toilet paper over 2 days. We asked to speak to the manager, Angela. I am still waiting for a call and it has been 4 days. I doubt we will hear from her. This is the same person who saw customers in the lobby and decided to walk the other way to avoid them. This is NOT a real Homewood Suites. Hilton will be hearing about this place as it puts their name to shame. The only reason they have any business is that they are near the airport. I saw a lot of airline employees. I would never stay here again and if you can avoid it, I highly recommend that you do!

Business takes me to Miami on a regular basis but I prefer flying Southwest. The convenience of being close to Ft Lauderdale Airport and quality of service at this Homewood Suites makes the extra daily commute worth it. Hollywood Beach a short drive very convenient for my daily walk.

Good location. Clean. No breakfast bar, just grab n go bags. No shuttle and no silverware in room. Happy with the room. It was clean and spacious. Would recommend.

Staff called our room asking questions that would not be known unless someone informed them. We went to the desk after hanging the phone up to figure out who and why they were calling our room. Employee at the front desk was immediately hostile towards the 3 of us that approached the desk trying to figure out the situation. We where then told multiple different stories as to why our room was called (from multiple employees). Part of management at this time had gone to our room asking questions about how many people were in the room which they were aware of the number of guest in our room already before we checked in. When they returned to the desk our group already being treated with hostility was then threatened to be thrown out of the hotel after we were angrily trying to figure out the issue after 10 mins of hostility from the lady at the front desk before her manager returned from questioning the rest of the group in our room. Will not ever recommend anyone stay at this location, no one should be treated with such hostility for asking a simple question while also receiving multiple different reasoning (more like excuses) as to why they called and came to our room to question our group.

Due to Covid-19 this place is very good. They don't have buffet breakfast they give a breakfast basket with yogurt, bagel, cream cheese, orange or apple juice, banana and coffee or tea. That's is enough to start a day in this difficult time. Thank you all staff.

It's nice and quiet, pool and gym. You can see the Airport from your room and u can see the planes take off and land. Its Awesome.

We picked this hotel because it offers a hot breakfast. But they decided that their breakfast was only going to be a bagel, yogurt and juice. Their excuse was it was because of covid.



The other reason we picked this hotel was because it listed having a kitchen. That is a complete joke. No oven and 2 burners without many dishes. I am so disappointed in this hotel. I will not be back.

This hotel is clean, comfortable, modern with full kitchen, quiet with a private bedroom which allows a couple to have their own space without disturbing the other, if desired. The service was excellent. We received Amazon packages during our stay and were even offered a cart to carry the packages. Breakfast was filling, often too much for one meal. Convenient, great wifi (allowed me to work remotely and even stream Netflix). Definitely will stay here again and again!

Mini suites all have a small full kitchen. It's truly a home away from home. I highly recommend staying there. You will enjoy it.

A very decent place to stay, definitely above average. I enjoyed the complimentary breakfast & lunch they served. Free shuttle to & from the airport.only complaint us the that it seemed like it was managed by college aged students that didn't care much about their customers.

Functional but dated felt like my grandparents house. No modern amenities.Staff was not very friendly. No comparison to its rival Residence Inn by Marriott which is across the street. DO yourself a favor and book Residence Inn across the street which is modern and greater value

Loved this stay. Genuinely friendly and attentive staff across the board. Nice looking lobby and guest rooms. Great rate compared to other similar hotels in the area, although valet parking rate was absurdly high. Talking to the valet attendents about this saved me $15 a night though (again, great empowered service). Highly recommend for your stay in downtown FL.

This place is absolutely amazing. Gym, pool and mini golf course on site. Would recommend to anyone traveling.

Honestly during the pandemic thought it’d be a nice place to stay judging on reviews and photos which I wouldn’t do again. But anyways they told us they would clean rooms every 3 days which I was confused about but once again I was okay with it! 4 days pass by room hasn’t been cleaned, no towels, no more toilet paper, etc. Well you get the point during COVID we need higher expectations and good service. Very disappointed and ashamed. Never again!

First, the good: this is a very clean hotel, and we were very happy to find it after having to cancel our stay at a competing hotel because of how dissatisfied we were with how we found it. The staff is friendly, the property is clean, and the amenities are quite nice, considering this is a 3 star hotel. The price was right, also. Now, for the bad: the housekeeping is virtually nonexistent. We stayed for six days, and never had any housekeeping services. I had to go to the front desk multiple times. First, they said housekeeping would come on day 3 of our stay; no show. Then when I inquired, they said it was actually on day 4 that they would come; day 4 came and went, still no housekeeping. We needed fresh towels, fresh soap, etc., and got nothing. The front desk gave me some fresh towels, but come on! This property is located close to beaches, etc., so we were showering more than once a day. I don't need you to make my bed, but I've never stayed at a hotel where the linens weren't swapped out everyday. By day five, we were out of toilet paper. This is also a hotel where they provide a kitchenette in your room. So, considering this, I would expect housekeeping to come on the regular. They don't. And if this is a COVID issue, it should have been disclosed at the beginning. I would stay here again...the beds were very comfortable, and the property was well kept and clean. But don't expect housekeeping to empty your trash, give you fresh soap, toilet paper, or towels. A very discouraging thing that would've made this stay a five-star rating.