I have to agree with the others - DO NOT PARK HERE!!! ZERO STARS!!!
I too booked through Way.com. When I arrived the next morning, the gate was padlocked with a chain and there was no attendant in sight. I cancelled and went elsewhere. The lot (if you can call it that) is nothing like it is described.
I wish I saw these reviews earlier, but the name on google is different than the name I saw on the Way app where I booked it. All these reviews are accurate and no one should park here. First, it is in a very dark secluded area and does not feel safe at all. They are taking ZERO covid-19 precautions--the shuttle driver wasn't even wearing a mask. It is not "self" or "contactless" parking. They take your keys and move your car around as they please without using seat covers or steering wheel covers. We got our vehicle back with scratches it never had before. Luckily we took video when we initially dropped it off and right after we got it back, so we will be taking this up with their customer service. The shuttle is a large van, fits about 9 people, and no social distancing measures are taken when its full. The shuttle driver on our way back was extremely rude, and demanding a tip just because there were 6 of us--obviously we have no problem tipping, but why does the amount of people matter? It's not like he had to carry us on his back. We lifted our own bags and had 2 separate reservations. After arriving at the lot he continued to complain about our family and threw 1-2 of our bags from the trunk onto the floor. After that my brother in law stopped him and said not to touch our things and we will remove it ourselves. There was something wrong with this shuttle driver from the moment he picked us up, it was very weird. I contacted the people at Way so they can realize how misleading their description is and that this parking lot is not operating at all like it is described. Do NOT park here. Pay a little more, and park in a better place.
Worst place ever! Don’t waist your time,money and nervous,go somewhere else!!!
When i arrived there they told me that my car is called a SUV and i must pay a separate fee of $3 per day and i must pay it on the spot with cash only
when i came back i waited 1 hour for them to pick me up to bring me back to parking lot
This place has several different names, probably because each name gets crushed with terrible reviews, and rightfully so. NEVER park your car here. 30 min wait at airport and 20 min wait just to get my car out of the outdoor parking lot (!!). I eventually just jumped in my car and drove off (rather than wait for an attendant to get it for me. No customer service. No organization. Only 1 shuttle (with the check engine light on).
Had to find own car. My dad had to get in someone elses car and move it to get his own car out. They keep the keys in your car. 0/5 stars
Not gonna park here, again
My car is new and i park my car before in other place for 21 days no issue at all and last night come to collect got to find my own car in the middle of the night and no light and to the disappointment my car is battery dead and ask them wheres the key they says the key is in the car i need to get a boost and when i get home try to start again dont start... dis organized not gonna going back for this business
Again... save your self pay the extra lesson learn
Perhaps THE worst JFK parking lot ever. Cheapest? Yes, maybe. However, in the future, I will pay more for a clean lot and friendly service. These guys are rude, unorganized and just clueless. Never ever EVER parking here again.
Great price, POOR ORGANIZATION, NOT COMING BACK. Had to park in their overflow lot, waited 30 minutes in the freezing cold for pick up. The "shuttle" was a small SUV, substituting for the normal shuttle who was taking a break. Total time from arriving to parking lot to being dropped off at the terminal: 90 minutes. To pick up the car, I had to find the car keys in their box with other 50 keys and help the driver find the keys of 7 cars ahead of mine to get out: 1 hour 30 minutes for that. Customer service is bad.
We need to give them 0 stars... horrible don't use them. They charge extra fee for suv only cash?? Ok only 1 shuttle it takes a long time
Called for pick up. Took over 20 minutes. When I called back for an update horrible attitude.
Terrible customer service, they barely spoke English, threw in last minute extra fees, took forever for them to find my car upon my return, and I came finding my car in need of a boost when I had just changed my battery before my trip. This parking lot is not worth the cheap price they offer.
Horrible experience- zero stars- they overcharged me for a “SUV” but my vehicle is a sub compact crossover AWD- much shorter than a sedan. They would only take the difference in cash and sent me walking to an ATM machine! They gave me the wrong expectation on when the shuttle would return. I had to call Uber to get to the airport. Hopelessly unprofessional, rude and need to be shut down.
You pay for what you get! This lot offered the cheapest rate via the Way app. However, it is very unorganized and once you pull into the lot you are instructed to remove your luggage and stand in the street to wait for shuttle. When I arrived my car was very dirty alot of dust in the parking lot. The police was also present. A customer was arguing about the additional fee for an SUV. Also, the keys are left in the car. You are not given a ticket but only an orange paper that the attendant did not look at when I returned. I only parked here when I observed the environment because my car is older and it was too late.
The lot is poorly maintained. My car was damaged upon my return and they were very hard to deal with.