Had to find own car. My dad had to get in someone elses car and move it to get his own car out. They keep the keys in your car. 0/5 stars
Not gonna park here, again
My car is new and i park my car before in other place for 21 days no issue at all and last night come to collect got to find my own car in the middle of the night and no light and to the disappointment my car is battery dead and ask them wheres the key they says the key is in the car i need to get a boost and when i get home try to start again dont start... dis organized not gonna going back for this business
Again... save your self pay the extra lesson learn
Perhaps THE worst JFK parking lot ever. Cheapest? Yes, maybe. However, in the future, I will pay more for a clean lot and friendly service. These guys are rude, unorganized and just clueless. Never ever EVER parking here again.
Great price, POOR ORGANIZATION, NOT COMING BACK. Had to park in their overflow lot, waited 30 minutes in the freezing cold for pick up. The "shuttle" was a small SUV, substituting for the normal shuttle who was taking a break. Total time from arriving to parking lot to being dropped off at the terminal: 90 minutes. To pick up the car, I had to find the car keys in their box with other 50 keys and help the driver find the keys of 7 cars ahead of mine to get out: 1 hour 30 minutes for that. Customer service is bad.
We need to give them 0 stars... horrible don't use them. They charge extra fee for suv only cash?? Ok only 1 shuttle it takes a long time
Called for pick up. Took over 20 minutes. When I called back for an update horrible attitude.
Terrible customer service, they barely spoke English, threw in last minute extra fees, took forever for them to find my car upon my return, and I came finding my car in need of a boost when I had just changed my battery before my trip. This parking lot is not worth the cheap price they offer.
Horrible experience- zero stars- they overcharged me for a “SUV” but my vehicle is a sub compact crossover AWD- much shorter than a sedan. They would only take the difference in cash and sent me walking to an ATM machine! They gave me the wrong expectation on when the shuttle would return. I had to call Uber to get to the airport. Hopelessly unprofessional, rude and need to be shut down.
You pay for what you get! This lot offered the cheapest rate via the Way app. However, it is very unorganized and once you pull into the lot you are instructed to remove your luggage and stand in the street to wait for shuttle. When I arrived my car was very dirty alot of dust in the parking lot. The police was also present. A customer was arguing about the additional fee for an SUV. Also, the keys are left in the car. You are not given a ticket but only an orange paper that the attendant did not look at when I returned. I only parked here when I observed the environment because my car is older and it was too late.
The lot is poorly maintained. My car was damaged upon my return and they were very hard to deal with.