This is my 3rd time using Park Plus and it's always been a great experience. When you arrive, you are taken to your terminal very promptly, when you return you are picked up very promptly and your car is waiting near the exit when you're dropped off. I've never had any issues with damage to the car. And the drivers have always been very courteous. They provide the exact service they describe, and the do it well!
We have used Park Plus in the past and were pleased when our recent experience differed from our past. This time the service was excellent. Check in was fast and easy. Pick up was prompt and without incident (i.e. no attitude when calling for shuttle). Our trip in the shuttle was relaxing because of the good driving and the classical music they are now playing. Our driver was very helpful with our luggage. And best of all our car was being heated for us when we arrived; that is a huge plus especially when traveling with children and arriving late in the evening! I thought I was done with Park Plus but am glad I had to give them another shot. Bravo.
So far I have parked here 3 times and will continue to go back. Their service is excellent and it’s so convenient parking here for JFK flights.
We drove up to drop our car off and shuttle was leaving he saw us and waited which i thought was really nice. Didn’t have to wait long for a pickup. When we checked out we were helped by Erica who was very nice. I bought a Groupon and realized our dates were a blackout but she was nice to work with us for a better rate.
I would highly recommend anyone traveling to use them to park your car.
The staff here have always been courteous and professional. They always ensure I get to my terminal in an efficient manner so I don't miss my flight. I could not be any happier with the service this parking/airport shuttle service provides! Thank you guys for a job well done!!
Efficient and easy. One thing is don't put just the address in - took me to a lot behind the actual spot and then had to drive another 10 minutes to get back around. Once I put in "Park Plus" rather than the number address, I was fine. Next time, I'll start there :) Otherwise, it was very easy. Shuttle was there to take me immediately and came in about 15-20 minutes after I called to get back to my car. My car was parked and waiting right by the exit when I got back. Will definitely use them again!
Long time Park Plus clients. Saw bad reviews lately and had to counter with a positive one. Picked up at airport within 5 minutes. Driver was friendly, competent, professional. Car ready and waiting. Counter staff amenable, efficient. Wish the bathroom was fixed- a necessity for those of us with a 2 hours drive ahead. Would highly recommend.
This place is worth the extra money vs parking yourself or parking in a far away lot. They accepted our car very quickly and friendly and had us at the airport within 20 minutes of us arriving. The service was even faster when we returned. Best part was friendly service even though they were working Christmas Eve and New Years Eve when we were traveling. Will definitely use again!
Easy and convenient. Pulled right in, a shuttle available within 10 minutes. 10 minute drive into the airport. Employee gladly helped to store your luggage in and out of bus. Pick up from airport was simple. Just call and they will notify a driver you are in need of a pick up. Highly recommend.
Our experience with Park Plus was very positive, a shuttle was waiting to take us to the airport when we arrived, the transition from parking and getting to the airport was smooth. We parked our car here for 5 days and did not experience any damages to our car. Upon our return to the airport, we called the office for shuttle pick-up and waiting 5 minutes for the shuttle. We used a Groupon to pay for parking and it worked out great. I would recommend Park Plus and will definitely use them again. The employees were friendly and accommodating.
This place gets the job done. I arrived at about 2am and check in was a breeze. The staff was friendly and helpful. Shuttle was also comfortable and clean. Return journey was also super easy, I called as soon as I got my bags and was standing at the terminal exit, I was told where to go for pickup and the shuttle arrived shortly after. Getting back to the lot and paying was very quick, my car was ready and waiting and I was back on the road. The cost was also very reasonable. I would definitely use these guys again.
I drove from South Jersey and found the place easily, sandwiched between a few other parking lots. The people were very nice when I arrived, they have a heated trailer that you can wait in, which I only had to use as a I was meeting my sister who drove separately. The trailer also has a bathroom. On my return trip, I called the number and didn't wait long for a ride back. My car was waiting, the check-out process was easy - all in all, a very painless experience. I would definitely park here again.
Very nice experience, I just arrived last night, I was out for 5 days. Very efficient. Fast and easy to work with. This was my 1st time working with them, I'm definitely using them in for my future trips. The customer service was great. The transportation was fast. Definitely recommend them.
This was the first time using Park Plus Airport Parking and the experience was excellent. Car drop off was quick and easy. When we returned and received our bags, we called and were picked up at the terminal within 10 minutes. Check out was also quick and easy. I would definitely recommend and I would use them again when I fly out of JFK.
The entire experience was pleasant and efficient. We arrived on a Sunday evening and the drop off was seamless, we were checked in and on the shuttle within 5 minutes. The pickup on the way back was also easy. They came right away and our car was ready as soon as we checked out. I would very highly recommend Park Plus for anyone doing long term parking at JFK.
We used Park Plus at JFK for long term parking when we went away for a long weekend. They got us out to the airport quickly and efficiently, and couldn't have been nicer. When we returned, I telephoned them to come pick us up, and the bus was there in two minutes, which was unbelievable. Again, we were treated with great courtesy. The charge for their services was reasonable. I would not hesitate to use Park Plus again the next time that I need long term parking at JFK and would recommend them to my friends.
Such a convenient and cheaper option than parking at JFK’s long-term parking. The drivers were all very friendly and helped us with our bags. Our car was right upfront when we arrived at the parking lot. I’ll never park in JFK’s long-term parking again as long as these guys are around!
Easy and a way better price than JFK! Staff is friendly and helpful.
1. Pull your car up to the valet station, have your reservation printout ready.
2. They will give you a card and instructions. Leave your keys and take whatever bags you need. They shuttle you to the airport nice and quick. I got to Terminal 5 in about 4 minutes.
3. When you get back from your trip just call the number on the back of the card and give them your 6-digit registration number. They pick you up promptly, go in the office and pay and then you're out. Super easy!
These guys have a great service and the operation is clearly well put-together and well run. Totally worth booking!
This was my second time using them, as I don't fly often. It was smooth and easy. Just applied for my reservation online, left a small deposit before hand. On day of trip, it was quick and easy. They dropped me off at my terminal in plenty of time. On the way back, it was still flawless. They picked me up at the designated area, took me back, I paid them and off I went! The people are all very nice and patient. Thank you!
It was my first time using Park Plus. Easy and clear directions for drop off and pick up, professional and fast service. Also one of the least expensive lots in the surrounding area. Would use them again if ever flying out of of JFK.
My vehicle was parked in a convenient spot when I arrived to pick it up. Everyone was courteous and I thought my car battery would’ve been dead after 10 days sitting and started right up. They must’ve started it periodically which was great. I would recommend them anytime
The experience in terms of the shuttle service to and from was excellent. Quick and efficient exactly what everyone wants when getting to and from the airport. The guys are super friendly and helpful. I suggest some coaching with the girls up front about customer service. A smile and a greeting goes a long way. Don’t roll your eyes and suck your teeth when I say I have a Groupon. Your company put it out there and I bought it so when I want to redeem it don’t get annoyed. You don’t like your job find a new one or fake it while your at work.
Park Plus was so convenient. They were quick to load our things after dropping of the car & shuttle is to the airport. When we returned, the receptionist told us exactly where to wait for the shuttle. He was there within minutes & loaded our bags to go back. Our car was pulled up & ready to go. I paid my balance & we left. The longest wait was while the lady in front of me was arguing with the cashier because her Groupon didn't work. I'm so glad I reserved on their website. Stress free experience! I'll gladly use them again.
I am being generous in giving a one star review. I left my vehicle for 8 days. I waited 30 mins to be picked up from the terminal. 15 minutes into the shuttle ride, I get a phone call from someone named Darius introducing himself as the manager, he advised me that there was damage to my vehicle. The rear windshield was shattered into pieces! Darius said the damage was caused by “nature” and the camera footage was reviewed and it was not an act of vandalism. I was also told this happens when you park outdoors. — It gets better, I was offered various solutions over the phone on my way to the lot (lucky me) 1. Darius stated “time is of the essence” he needed an immediate answer in order to find someone to fix my vehicle- someone was on standby. I advised Darius that I would want my glass fixed today, however I wanted to see the damage myself before proceeding.
2. When I arrived to the lot, I was informed I took to long arriving to the lot and now the establishment that was suppose to fix my car is now closed. (Instead of expediting my shuttle ride and not stopping at 3 other terminals - would of helped)
3. I was told to pay for a rental car and eventually, I would get reimbursed.
4. Go through my auto insurance.
5. I was told to take an Uber to New Jersey, and return the next day in an Uber, and I would eventually get reimbursed.
I advised Darius (over the phone because he was not at the lot -ever, he was elsewhere) that I did not have money for any of the options and I would like my glass fixed. He replied “you have money, you were going to pay for parking- weren’t you?” He was extremely rude and condescending, he just listens to respond - he doesn’t listen to understand.
The supervisor at the lot, offered to pay an Uber for me to get home and then I would have to find my own transport back to the lot the following day to have my car fixed. I agreed. The supervisor returned 5 minutes later with Darius on the phone again and he explained that he wants a paper trail due to the back and fourth and an Uber will not be called. I needed to file a claim form and have a nice day.
I called NYPD. They were a joke too. They couldn’t file a police report because supposedly it was not an act of vandalism, I just wanted a report of the accident to cover myself. Nothing. I ended up driving my vehicle home with a broken windshield covered with a garbage bag and scotch tape ! Thanks Park Plus! Never again!!!! Stay away!
It's sad to say that I will no longer use their service in the future. I have been a customer for years, but the last three times service has been less than stellar. I used to pull in and someone would be right at my car. Now I have to find someone to check me in. The wait time for a pick up is getting to be unacceptable - no matter when I arrive. Yesterday was a joke; I call and give my info to the girl that answered, and as I am doing that a guy picks up the phone and makes me repeat my info - I can't hear him because he is talking on a speakerphone!. The driver picks me up and as he pulls into the lot he decides to stop and open his door to speak to a friend using foul language while the passengers are waiting for him to park the vehicle. As I am checking out there is a woman sitting on the floor while another cashier is taking the person in front of me, she looks up at me (so I know she sees me). As the cashier processes me, the girl on the floor says to the cashier you should have told me there was another customer. My car used to be waiting for me, but yesterday I had to find it. Also, when I booked, I decided I would try their much-advertised car wash - of course, my car was not washed. Someone is not watching or supervising the staff.
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