I came for an early morning flight on my 2nd trip using this facility. They had the driver taking passengers and manning the check in desk. The office was closed. He was on his way back when several other passengers came in to park. They ended up double charging me, once on my credit card and once in cash because the driver forced me to pay because he claims I didn't have a reservation. I did. I have requested a refund and they promised to credit my card. I call each day and now they tell me they're too busy to process the refund and it's only $48! Once I get my money I will never park here again. Bad business. Park at your own risk as they say.
This place DOES NOT deserve one star. AWFUL costumer service. Our car was crashed by the driver before we arrived to the parking lot for pick up. No one even bothered to apologize. Terrible! They didn’t even want us to call the police but of course we did. Every time we called to speak to the owner he was “out sick” or “in the hospital”. Refused to provide us with company insurance information. Unprofessional and rude costumer service. PLEASE do yourself a favor and Pay extra for a different parking place. These people cannot be trusted! They sure will pay for all the damages and inconveniences they caused us! Our lawyer is preparing a good case!!
I almost missed my plane! No one was in the office at 5 AM last week--my drop-off time. A hand-written note on the office door said someone would be back in 15 minutes, but I left at 5:30 AM when no one showed up so I could make my plane at JFK (and had to pay a lot more for long-term parking). I called at 7 AM but had to leave messages--no one picked up. After calling multiple times the same morning someone answered but took no responsibility, never apologized, and told me to go to the website to have my money returned (I pre-paid). There is no place on the site to get back money. I then used contact info to email the company to complain and to find out how to get back my money but the email was sent to an inoperative email address! I then called my credit card company to declare fraud. That way they don't get paid. Do NOT use this terrible company!
They didn’t have a shuttle as promoted on their website prompting us to get a taxi to the airport which was about $50 round trip. Upon arrival to pick up our car, the attendant was extremely rude and unpleasant because we didn’t call in advance to let him know we were coming. No one let us know to call prior to picking up our car & only to call for shuttle pick up (which they didn’t offer.) I’d save yourself the trouble with this seemingly inexpensive parking lot.
The drop off went smoothly, but the pick up was another story. My family waited outside JFK for an hour and a half in the December cold, for the shuttle to our car. When I called one of the many times I was told another ride would be sent. We eventually took an Uber. When arriving the man had nerve to be upset with us for their awful service. I will never use this parking service again or recommend it.
Made reservation online. Called to confirm. Was confirmed over the phone.
Showed up to park and was turned away. They over filled their lot.
People are planning to get on flights with short turn arounds. What a uniquely creative way to screw people.
Conveniently located, you park here and they will take you to the airport. When you come back they will pick you up and take you to your car. Not worries. Awesome service, our driver was so funny and respectful. My car was in good hands. I'd recommend this service to every one of my friends.
I will never use this company again and strongly recommend others to do the same. Don't know where to begin... The most frustrating experience ever. Upon returning on a red eye flight I was given my keys to a once clean car to a filthy one. As I approached my car I realized I was not about to have an easy morning. The front end of my car was destroyed! I had a police report filed. After following up with the report trying to contact the owner was the hardest part. He refused to pay for the repairs and would not give me his insurance info. I had to have my insurance subrogate their insurance. The part that makes me feel the most disrespected is I reserved covered parking and once we got there I asked if my car will stay where it's parked and they responded sorry this lot is for "nice cars only" and my once flawless 2012 was not good enough for the front lot. Imagine being a car guy and being told your rare car is "not nice" and returning to it filthy and smashed up!? Insane.
Really nice staff, we used one of those parking apps to find this place, staff on site offered to drop us off since it was slow.
Parked at this place for about 10 days. Car went in with no bumps or bruises. DID NOT come back to me the same. The car had been damaged. Dents on my at front of the hood and the logo at the front had also been pushed further Into it’s place. The garage has giving me the run around. It been a traumatic and disappointing experience. If you want your car to stay in tact I DO NOT recommend this place. They are very irresponsible and untrustworthy.
They have good rates, but are terrible at drop off and pickup. We waited over 50 minutes for the van going both ways and heard people complaining over the phone about the same issue. The drivers are fast, but they are way understaffed and the phone operator is useless. He gives false times and just tries to get you off the phone.
They have great fares.
We waited close to 40 minutes for a shuttle to the airport and close to an hour to be picked up.
If you are going to park by them leave a lot of extra time before your flight.
Guess you get what you pay for.
1.9 stars is high for what this is. I booked this before I saw the reviews but against my better judgement went there anyway. They insisted on keeping my car key, which I was uncomfortable giving off because of stories that people’s cars were lost by the staff on this parking lot. The man behind the counter was extremely rude. We obviously cancelled and went to the long term parking on JFK itself, which is a bit more expensive but worth it knowing that you’ll actually get your car back and you get a free skytrain to the airport that will actually show up. Really, do yourself a favor and stay far away from this place.
Terrible experience. When we arrived at the lot, the guy at the front desk was incredibly rude and told us the shuttle had just left and would take over an hour to come back. We had to get an uber which ended up costing us 20 dollars. When we returned from our trip, we called them to pick us up and the front desk guy asked me to hold and I heard him picking up calls from other customers and telling them where the shuttle would pick them up. He then proceeded to tell me that the shuttle was full because they had their small van today and I would have to wait 45 minutes for it to come back. We ubered to the lot which was another 28 dollars, and when we complained to the guy, he didn't seem to care. Very rude service, do NOT park here you'll end up paying way more than you think!!
I have never experienced a parking experience like this. Their shuttle to the airport never showed up, which made me miss my flight to visit my sick grandmother. In addition, when I returned, they couldn't find my car. I overheard the dispatch telling arriving passengers at JFK that they would have to wait and hour or pay for their own ride from the airport. Another passenger in front of me had missed her flight and had to pay $1500 to reschedule. They refused to refund her and have not offered me a refund. Do not use this service.
Do not park your vehicle here, they will put it in a secluded lot down the street next to tall and dangerous 15 foot high stacks of old wooden pallets. They cram the cars in very close together and a strong gust of wind will likely topple the tower of old pallets right on top of your car.