Conveniently located, you park here and they will take you to the airport. When you come back they will pick you up and take you to your car. Not worries. Awesome service, our driver was so funny and respectful. My car was in good hands. I'd recommend this service to every one of my friends.
I will never use this company again and strongly recommend others to do the same. Don't know where to begin... The most frustrating experience ever. Upon returning on a red eye flight I was given my keys to a once clean car to a filthy one. As I approached my car I realized I was not about to have an easy morning. The front end of my car was destroyed! I had a police report filed. After following up with the report trying to contact the owner was the hardest part. He refused to pay for the repairs and would not give me his insurance info. I had to have my insurance subrogate their insurance. The part that makes me feel the most disrespected is I reserved covered parking and once we got there I asked if my car will stay where it's parked and they responded sorry this lot is for "nice cars only" and my once flawless 2012 was not good enough for the front lot. Imagine being a car guy and being told your rare car is "not nice" and returning to it filthy and smashed up!? Insane.
Really nice staff, we used one of those parking apps to find this place, staff on site offered to drop us off since it was slow.
Parked at this place for about 10 days. Car went in with no bumps or bruises. DID NOT come back to me the same. The car had been damaged. Dents on my at front of the hood and the logo at the front had also been pushed further Into it’s place. The garage has giving me the run around. It been a traumatic and disappointing experience. If you want your car to stay in tact I DO NOT recommend this place. They are very irresponsible and untrustworthy.
They have good rates, but are terrible at drop off and pickup. We waited over 50 minutes for the van going both ways and heard people complaining over the phone about the same issue. The drivers are fast, but they are way understaffed and the phone operator is useless. He gives false times and just tries to get you off the phone.
They have great fares.
We waited close to 40 minutes for a shuttle to the airport and close to an hour to be picked up.
If you are going to park by them leave a lot of extra time before your flight.
Guess you get what you pay for.
1.9 stars is high for what this is. I booked this before I saw the reviews but against my better judgement went there anyway. They insisted on keeping my car key, which I was uncomfortable giving off because of stories that people’s cars were lost by the staff on this parking lot. The man behind the counter was extremely rude. We obviously cancelled and went to the long term parking on JFK itself, which is a bit more expensive but worth it knowing that you’ll actually get your car back and you get a free skytrain to the airport that will actually show up. Really, do yourself a favor and stay far away from this place.
Terrible experience. When we arrived at the lot, the guy at the front desk was incredibly rude and told us the shuttle had just left and would take over an hour to come back. We had to get an uber which ended up costing us 20 dollars. When we returned from our trip, we called them to pick us up and the front desk guy asked me to hold and I heard him picking up calls from other customers and telling them where the shuttle would pick them up. He then proceeded to tell me that the shuttle was full because they had their small van today and I would have to wait 45 minutes for it to come back. We ubered to the lot which was another 28 dollars, and when we complained to the guy, he didn't seem to care. Very rude service, do NOT park here you'll end up paying way more than you think!!
I have never experienced a parking experience like this. Their shuttle to the airport never showed up, which made me miss my flight to visit my sick grandmother. In addition, when I returned, they couldn't find my car. I overheard the dispatch telling arriving passengers at JFK that they would have to wait and hour or pay for their own ride from the airport. Another passenger in front of me had missed her flight and had to pay $1500 to reschedule. They refused to refund her and have not offered me a refund. Do not use this service.
Do not park your vehicle here, they will put it in a secluded lot down the street next to tall and dangerous 15 foot high stacks of old wooden pallets. They cram the cars in very close together and a strong gust of wind will likely topple the tower of old pallets right on top of your car.