After the attendant picked up the car for us, our car was received with a busted fuse, it only was able to be driven at a very slow speed. The attendant did not even offer to assist us to fix the car but directed us to go to the nearest auto store, we did not even have a clue what was wrong with the car, we had to figure out ourselves. It was a busted fuse due to the car parked for 3 weeks and it drained the battery and when the guy jump started the car, he didn't do it right. It was a very frustrating and a horrible experience, my wife was with me, a cold winter and at night time. Do not ever use this parking service! Ever! Not even a one star! These guys don't have a heart!
I make a reservation on December 25, 2019. The driver asked to wait ultil he drop some people at the airport. After waiting for over 30 minutes he came back and told me parking lot was full. This was such a waste of time. I have to rush and find parking at the airport. The only reason why I didn't miss my flight was because it was delayed. I had called them three times asking for a refund. I talked to a guy called video twice and he said I will receive my refund in ten business days and nothing happened.
This people are not reliable they are efficient taking your money but not giving you a good service nor giving people's money back after they fail to provide the service they charged you for.
DO NOT LEAVE YOUR CAR HERE! My husband and I called for the shuttle several times after landing at the airport. We were not able to get ahold of anyone so we took an Uber to the “parking lot” where we dropped off our car. When we arrived there were two police vehicles outside the building, police on the street, and several other families and couples inside of the restaurant/parking building. The police informed us that Best Kept Secret parking is not a legitimate business. They take people’s money, park the cars on the street, or sometimes even steal the newer cars. The 12 policemen took Down everyone’s license plate numbers and car descriptions and drove around the area search for everyone’s cars. The people who work in the restaurant/parking building would not tell anyone where on the street our vehicles were parked and would not give us the keys. There is no parking lot for the cars. There is a sign on the door that says open 24 hours, but the parking people kicked everyone out of the building and locked the doors. My husband and I had to wait outside in the cold for 2 hours while the police looked for our car. Once the police found our car we had to try to get the car key from the uncooperative black men who were walking around the street acting like they didn’t have everyone’s keys. The police have been trying to get the “business” shut down and informed us that all we can do is write bad reviews online and to complain. PAY THE EXTRA MONEY AND PARK SOMEWHERE ELSE! We were lucky to get our car back and especially to get it back without any extra dents, scratches, or tickets.
Terrible, would not recommend at all. Prices might be low, but after a 5 day trip I got back to a rip in my driver side seat cushion. I was told a manager was not there and to call at 11am. I called at 11am and was told a manager would not be there until 2pm. I called at 2pm and was told one manager was in the shop and the other is at the airport and was immediately hung-up on. Currently in the process of trying to get this resolved and am being given the runaround by this place. 0 stars if I could
One of the best parking spots we’ve used. They move the cars to a different site and bring them back and forth. All the employees were very nice and prompt to pick up and drop off, which hasn’t been the case with other places we’ve used in the past. I would use them again without hesitation.
Best Kept Secret Airport Parking had possession of my car between August 16 and August 24, 2019. At this time I was on vacation with my family and I paid for my vehicle to be parked with the company. A month later, September 16, 2019 I received a Parking Violation notice from the NYC Department of Finance. The notice stated that on August 21, 2019 at 10:22 pm my vehicle, which was in the possession of Best Kept Secret Airport Parking, was illegally parked in a no standing zone. A ticket in the amount of $115.00 was incurred in my name. When I arrived to the parking center on August 24, 2019 to retrieve my vehicle, none of the employees told me about the ticket. I was not informed until I received a notification in the mail, one later, from the City of New York. When I called Best Kept Secret Airport Parking to tell them about the situation they gave me the number of the owner. I called the number and left a message. No one has ever returned my phone call. I paid for the parking ticket out of my own pocket.
Worst customer service. Was yelled at over the phone because the worker thought I was another customer and then didn’t bother apologizing. Then gets to terminal just to say my man and I with our luggage can’t fit so they’d come back later for us. Took an Uber instead. Never going back.