DoubleTree by Hilton, formerly Radisson (JFK)

This place is very nice and clean the staff is very professional and attentive . I would definitely come back. My room is very clean and comfortable.

We chose the hotel based on its proximity to JFK and the free shuttle to the airport. We had a newly renovated room which was clean and well appointed. The check-in staff member who helped us, Andrea, was very friendly and welcoming! The hotel isn't close to any restaurants, so we opted for the one in the hotel. The restaurant left a lot to be desired given that it was a small buffet that didn't have a lot to offer. It didn't help that the soda machine had no ice, the beer on tap was flat, and they were only accepting cash because their CC reader was down. The bartender was very apologetic, and it was evident that she was doing her best. For the convenience of the shuttle and the quality of the room, we were satisfied with our stay.

This hotel is excellent my husband and I checked in with Ashana and she was amazing! We are only staying here one night before we fly out on our honeymoon and she upgraded us to a better room and gave us a little gift how thoughtful!! I would definitely recommend this to anyone traveling in or just looking for somewhere to stay in the area great service!

Upon checking in, I was kindly greeted by Fabian and Siara. I wasn’t expecting to stay in New York, but my flight got delayed. Their warm welcome and assistance to all my questions was very helpful. My room was super clean. After a mini hectic airport experience having this hotel encounter was just what I needed. Super grateful for their service! 5-star all the way! Also, ask Siara for reliable local car/transportation services - she knows a reputable driver - great pricing.

My wife and I came here for just one night before flying out of JFK for our honeymoon they offer on-site long term parking and an airport shuttle which is perfect for us! We checked in with Ashana who was absolutely amazing! She upgraded us and gave us a little gift she really went out of her way to make sure we had a great stay even for one night! She also called when we got into our room to make sure everything was great! She is amazing! And I highly recommend staying her and dealing with Ashana! Thanks again!

It was a short stay during the recent snowstorm. Service was great and I even got parking for free. I think the parking fee is $21.

We came in on our way to Jamaica. One night stay, but pleasant. The front desk clerk was excellent and had a great smile. Dewayne was efficient and helpful. It’s great to have people like him represent the hotel

I came to get a room however the hotel was booked. The staff Whitney and Juan were very helpful and very friendly . They allowed us to wait on the lobby until we found another hotel. I would definitely come back to stay at the hotel when they have rooms available. Enjoyed my short stay in the lobby with the overnight. Overall 5 stars for staff . Food and drinks were a little pricey but due to the staff being so helpful we figuredthat was the least we could do. Thanx again Whitney and Juan 🤩.

This hotel is conveniently located with a shuttle to JFK, clean, with complimentary breakfast, and an amazing staff. Couldn’t ask for a better experience. Latoya and Andy were such a pleasure to work with and were extremely helpful and wonderful. Will stay here again and again and would recommend to anyone needing accommodations in the area.

When we visited -for just one night the hotel was under renovations however -other than a few signs you would not know….the bedroom was prefect including an iron etc. -the bar restaurant doesn’t open until 17:30-and there is nowhere close by-so take some wine and snacks with you if early…I dined in the restaurant to try I out -buffet -basic but good value-the waiter guy was the best -quiet yet always close by to help-ideal for airport stops -no need to pay more-in my opinion-and to the toilets(anyone who reads my reviews-I always comment on the loo) -public loo/wcwas immaculate -and fresh so well done to the hotels team! Would we return ? Absolutely if we were needing the accommodation

Came to park my car and wait for the free shuttle service to start to take my vacation with my family . We arrived really late at night and the overnight staff Juan and Whitney were very helpful. They gave us all the information we needed about the shuttle and they were very friendly. I will be back next week for another vacation and I will be arriving in the night time just to see Juan and Whitney again.

So my company booked this hotel for me for a business overnight and I was quite concerned. Bad reviews everywhere. I was honestly going to just book another place if it was truly that bad. I was pleasantly surprised. I stayed on the 11th floor and the room was immaculate. One of the cleanest rooms I’ve ever stayed in and I did a THOROUGH check of everything. Bed was brand new, no crumbs on the carpet, honestly just really clean.



I will say the lobby had some odd characters in it at 11pm when I arrived. Two ladies who were a bit odd, but as for the room and amenities inside. I have to give this the most surprising 5 star review I’ve ever given. Like i said, I was concerned as soon as this was on my schedule, only to be pleasantly surprised.



Stay at this Radisson and you won’t be disappointed.

Airline put us up here after delaying our flight. Was a little skeptic because of the reviews however my experience was favorable. Check in was smooth and easy, the room was clean and looked to have just been remodeled. Our shuttle back to the airport was on time and helpful. I don’t have any negatives to say about this hotel.

Very clean and nice hotel. Great location, very friendly and courteous staff, one in particular stood out to me her name was Latoya C. She was extremely helpful in making my stay comfortable. The view from my room was amazing. I enjoyed watching the aircraft ascending and descending. We didn’t have enough towels and wash rags for 4 people but, as soon as we called the front desk and requested more she sent it right up and with minutes, we got it. I will definitely stay there again. Thank you to all the especially Latoya for doing an amazing job.

If we could give the Radisson a higher rating we would. Chelesia at the front desk was beyond accommodating. She along with the rest of the staff are as friendly as could be! She truly went above and beyond to make us feel welcomed. Our room was unbelievably clean. We have stayed here before and each time is even better than the last.

My husband and I had a room on the 12th floor with a king bed for one night after arriving home late from a flight into JFK, and it was a great spot to rest. The room was clean and furnished with modern amenities. The bed was comfortable and sheets fresh. I liked that we had a single serve coffee machine - it came in handy for the midnight instant noodles when we got settled!



Ashley at the front desk is amazing - she handled a long line of customers at 11:45PM with grace, and thanked us for our patience when it was finally our turn. Thank you Ashley!!



My only gripe was the morning breakfast options. We did not get a voucher for a complimentary breakfast, so we had to pay either $16 for the continental (coffee, pastries, yogurt, and other basics), or $26 for the buffet (scrambled eggs, bacon, and other better choices than the continental). We walked 10 minutes to a local breakfast spot instead because it was too much money for the hotel breakfast. What a shame! I wish we picked a hotel that included breakfast, or at least was affordable.



Overall, we're happy with the quality of the hotel for a quick stay.

The hotel room was clean, nice and spacious. The staff were friendly and helpful. Siara, from the front desk, was very helpful and patient. She answered my many questions regarding the shuttle and even places to go. The stay was a pleasure. I will be coming back!

I had a fantastic check-in experience at the hotel, thanks to Dwayne. He greeted me with a warm smile and was incredibly attentive throughout the process. His positive energy and presence made me feel welcome from the moment I arrived. Dwayne truly set the tone for a great stay. Highly recommend!

I had a very pleasant stay. The staff were really helpful and courteous. Especially Jasmine During our check in she made the process so easy from when we walked in the lobby , she welcomed us with a warm smile .she told us how to get around the area and even the city . Which was extremely helpful . Best hospitality I received so far The location of the hotel is great and close to everything. Regards.



Again Jasmine thank you for that welcome and checking Me in

Great breakfast sandwiches. Great managers personally took our bags to the holding room and personally escorted us to the laundry room. Great service. However, the drier didn't dry anything. Perhaps it is not vented correctly.

I was having the worst airport experience I could ever imagine my flight was cancelled and I really needed to find a hotel nearby and was recommended the radisson. At first I was a bit skeptical because of the location but upon arrival I was greeted and checked in by Jasmine . She was so kind and listened to me complain and it made me feel better just to get the stressful day I was having off my mind she had a listening ear and made me feel much better by reassuring me that I’ll be comfortable and relieved once I get into my room. She also recommended that I have the food from the restaurant which was a great choice the food was great. Jasmine did a phenomenal job with helping me at check in and went above and beyond to make me feel even a little better

We stayed there the evening of 2/10/24. I say this because the entire staff was so very helpful and accommodating. We stayed the one night and used their parking service as we were flying out of JFK in the morning. Again - staff was incredible, hard working and fun! And I’m a kinda cranky guy who used to travel extensively and have stayed in many hotels. Yes they are renovating and it will be beautiful when completed but our room had already been completely renovated and the bed was soooo comfortable.

I stayed at this hotel and at first when I called for the shuttle I was told it would be 30 to 40 minutes boy that rubbed me the wrong way but when I got there the staff two females were pleasant and professional. The young lady that helped me put me in a room on the 10th floor. I can’t remember her name but she was very help and had a good sense of humor I truly enjoyed myself and rested well. Oh it only took about 15 to 20 minutes for the shuttle to arrived. Great job this was 2/11/24 at approximately 2215 we arrived. Thank you for your professionalism. I think I was in room 1001.

Great People! The shuttle driver was warm and friendly (sadly I forgot his name). Everyone we encountered her was helpful, but especially Cheryl the Bartender/cook who made us dinner after a long day of travel. Hotel was clean and comfortable and newly remodeled. We were not here long as it was not our final destination but I would have loved to take this mattress with me.

A late arrival turned into a great check in experience. I was able to get into a nice clean room on a high floor, just as I requested.



Dewayne at the front desk was awesome and very personable. Shazeeda was kind and helpful as well.



They gave me precise information on local transportation. Great stay overall. 10/10

Took a day room for several hours at a reasonable rate. Room was refurbished and very comfortable as was the bathroom. Shuttle to the train drop and same for shuttle to property: from the train station. They all do this and it works OK.

Sierra C was a good receptionist. Will use this going forward when I need a room near JFK.

The Reception Staff - well trained , polite and courteous, Mr.Ronel and his colleague missed the name , did a fabulous check in process .

I stayed in room 938 - very spacious room , comfortable bed, pillow selection good - i personally like soft pillows.

Bibi the housekeeping attendant very attentive to all requests.

The hotel is old, and you should not have expectations of a 5* luxurious property.

The bathroom is really really small - not suitable for anyone with disabilities.



Breakfast 🥐 is simple / limited to croissant - pastries and Yogurt and coffee.



Airport Shuttle Service 25 minutes drive / very efficient.

We stayed here as a result of missing our flight. Love the location

a half mile from JFK Airport. We ended up in a suite. The room was clean and neat. Must say,the hotel needs updates but the bed was very comfortable. Has a shuttle service to and from the airport. A huge convenience. All said and done I'd stay there again. I recommend this hotel.

Hi I'm Marc working in Royal Caribbean Group would like to express my gratitude to the managers on duty Ms. Celesia Latoya for being so kind and generous as I'm going to leave the hotel early in the morning 4:30 am tomorrow and will not be able to have breakfast. She allows me to take some food in their mini grocery instead as an alternative. Having a nice manager like her is a good asset to your company. Great Guest Service delivery ✨✨✨🥳

The location& parking your car here while flying out of JFK is perfect. Check-In was so easy & Tanisha was so pleasant & helpful with any questions I had about the free shuttle to the Airport & dinning at the Restaurant. We were very impressed.

Rion at the front desk went out of his way to help me with a reservation issue I had. The room was new and clean and made our morning flight out of JFK so much easier. I appreciate the secure parking this hotel has. The restaurant was under renovation so we ate dinner and breakfast in the grand ballroom. The food was very good.

Decent hotel.

You will find everything you need in the room. (Iron, coffeemaker, microwave, amenities…)

Hotel is located near to the airport, so if you have overnight stay in JFK that’s pretty good option.

Friendly customer service.

JFK airport view from the room

Make sure to use HoteIDully.ᴄᴏm when booking a stay. This site will compare hundreds of hotel sites and normally will have prices much cheaper compared to others! You're welcome :)! This place is one of the highest rated in this area. I have been staying here for years. If you stay for a few nights you will love it I'm sure!



Very clean and nice hotel. Great location, very friendly and courteous staff, one in particular stood out to me her name was Latoya C. She was extremely helpful in making my stay comfortable. The view from my room was amazing. I enjoyed watching the aircraft ascending and descending. We didn’t have enough towels and wash rags for 4 people but, as soon as we called the front desk and requested more she sent it right up and with minutes, we got it. I will definitely stay there again. Thank you to all the especially Latoya for doing an amazing job.

Corey was absolutely magnificent in helping me during my stay. Very attentive and very good at what she does! I love this location!

Val, an extraordinary friendly lady at the reception helped me immidiately the other day. She was the one who fixed an issue in our room quickly, with her lovely colleague. (I'm sorry, I don't know her name. I should have asked her before.)



Again, thank you so much for your help! You have such a beautiful smile and a kind heart!

I used the airport parking/shuttle service ONLY. This service was made easy thanks to Stephen! He is a great employee with patience. He’s very humble , kind and professional! We need more like you !

Our room was clean. Bed was comfortable. Everyone was very pleasant. But it was a first to stay at a hotel for the night and have to pay extra to park in there parking lot. I understand longterm parking. But when you are staying there you shouldn't have to pay to park. Also there breakfast is awesome,

My stay at the Raddison was an excellent experience. Upon checking in the receptionist Latoya immediately made us felt welcome. She was kind, concern and was quickly to give us guidance and her expertise on where to purchase some goods for the kids. Her advice like Latoya was awesome. Upon checking out I was so flabbergasted when she saw me struggling with the luggage and the kids and she can and assisted. She is a gem of a lady. As a result of Latoya's beyond excellent service and also the shuttle drivers I definitely will make this my New York hotel to stay in. The service was immeasurable and i would highly recommend others to artsy there.

Stayed here for one night for my company and flights got messed up so I ended up in the lobby at 7 am.... Celesia and Rae at the front desk are incredible and somehow got me in a room by 9 AND made sure I still got breakfast even though it closed at 9. Absolute angels. The room is very clean and spacious as well! Excellent hotel experience.

I am enjoying my long term stay here. All of the staff are respectful and make me feel welcome.

Stayed a night, happy with the room, great service. Late check out at 1pm. We were able to stay and work in a quiet business office. The receptionists went above and beyond to warm up food and water in their backroom microwave. And a free continental breakfast rather than grab-and-go was also a pleasant surprise. Overall, a 5-star experience.

Great customer customer service and staff. I like the complimentary hotel shuttle. The hotel is better than I was expecting. The room is very clean and well organized. Ashana and Douglas was very helpful helping me to check in. Great personalities. Totally recommended

the rooms are fairly clean. The only bad part is depending on the room, if it faces the back, it is mind breakingly loud!



The best part of the hotel is the amazingly kind and considerate front desk staff! the staff truly wants your stay to be pleasant and comfortable.



The other negative, there is nothing at all near the hotel and cabs are ghastly expensive

I booked over 7 rooms at this hotel for my wedding party, as well as parents approximately 3-4 months ahead of our wedding weekend. We knew the check in time was 3 pm but given this was for a wedding and things needed to be set much earlier on we requested that we could check in earlier than 3 pm on the day we would arrive. When the day finally came I started to freak out a bit because up to 72 hours ahead I called to remind that I would need the bridal party rooms to be able to check in a bit sooner for preparations etc. The morning of, my planner and I called several times to get this situated and unfortunately it seemed like early check in would not be happening. Thankfully, one of the front desk workers with impeccable customer service and patience (BIG SHOUT OUT TO ASHANA) finessed a room to open up around 1pm so that my girls could at least start the process of getting ready. By the time check in actually occurred she also upgraded the room I personally would be in, which was very thoughtful. Knowing just how frustrated and stressed I was, I was met at the desk with kind words and a snack and drink on the house. The rooms were clean though one did smell like cigarettes. Nonetheless, the front desk were very pleasant to work with that weekend. One of the rooms I booked for the parents for one night was a no show due to logistics on the first day of wedding weekend. Despite speaking with the team, the manager refused to give us a refund on the room which was quite unfortunate given the amount of rooms we had booked, we'd hope for some grace/leniency. Breakfast was simple but did the job and complimentary. Parking is not free and will be charged to your card so don't forget that! Overall would use the hotel again.

This stay has been outstanding. There is a very friendly staff that create a comfortable atmosphere, they were always professional, courteous, and helpful. The rooms were always clean with meticulous attention to detail. The people at the front desk, more specifically Thanusha and Ashana, always greeted guests with a smile and provided the utmost attention to their needs. Throughout my stay, they made themselves constantly helpful. The valet parking was great here as well. The parking attendants were always very friendly and took care of the cars well. This is one of the best stays I have had in a hotel throughout my life!

Good place to park if you're going to the airport. Be a little patient for pickup, but the pricing security was good. Thanks everyone

The service was great. Every employee we interacted with was not only eager to be helpful, but also just so nice. However, one went above the rest…Latoya…. you were so helpful and responsive while we dealt with travel delays. She coordinated a shuttle, provided exceptional customer service, and made us feel at home in a hotel space. @Management you should promote this person. These are the type of people who are the drivers of return business. This would be a 5 start review, but the actual space was fairly average. Latoya (and the rest of the staff), keep being above average!

I came in to town for a family trip and I was able to be assisted by a wonderful gentleman named Dewayne who helped me with my reservation, making my check-in very easy and pleasant. I truly enjoyed my stay over all. The service was impeccable and i hope to stay here again on my next visit.

My experience is limited to the front desk and lobby area, but I cannot stress enough, the professionalism and kindness of Carolina. I came in in a panic because of a reservation problem at another hotel, late at night and with nowhere to stay. While they didn’t have room, Carolina was calm and welcoming, allowing me to gather my thoughts and make a plan in there lounge, which was well appointed and comfortable. Everything was clean, bright, and exactly what I needed during a stressful time. I will stay here next time I come through JFK. Thank you so much!

After a long flight I was greeted by an amazing front desk agent by the name of Latoya. She is such a wonderful person.she made me feel like I was at home.. The rooms are newly renovated which is a plus and the bed was so soft. I was able to have a great night sleep. There was a free shuttle which I was pleased about and the trip was only a few mins away from the airport. Overall I would recommend but make sure to ask for Latoya.

My stay was originally for one night , the first night I had issues with the refrigerator door not able to close , and it was left unplugged and the bathroom sink faucet was leaking and not secure. I informed the front desk, no action. The following day when to the front desk, and Ms Victoria was very pleasant , and offered me another room to extend my stay which I accepted.

I ended up choosing this hotel because of its close proximity to the airport, and I must say that it ended up being a good choice. The check-in process was seamless, thanks to the wonderful service that the front desk clerk by the name of Latoya. Checking in and checking out was easy and efficient.

Parking is available and my room was cleanly ready when I arrived. Hotel guests were also friendly. The hotel has a decent menu available for guests. I would definitely recommend this hotel for people who want to stay in close proximity to the airport or decide to stay in the area.

Great location for traveling out of jfk, the rooms are newly renovated and spacious. I must say the beds are super soft. The front desk staff is very nice and helpful, especially Latoya she went above and beyond to make sure my family and I had a great stay.I would recommend this hotel and while your there say ask for Latoya.

The highlight of my stay was when I was Checked in by Dwayne and he was professional and has a contagious smile and makes you feel extremely welcome. He assisted with all my enquiries ,he assisted me when my keycard wasn’t working and made excellent suggestions from the snack store. Rooms and dining are fantastic

With a large family, managing my kids was a challenge, but thanks to the assistance of your hotel staff, my responsibilities became significantly more manageable. Jasmine at the front deck was like a superhero sidekick, except instead of a cape she wore a dependability cloak, and instead of super strength she had the power of being really good at reading minds, knowing exactly when you needed help, and then swooping in with a solution and a clever plan to prevent future freakouts.

THE FRONT DESK STAFF!!! Ashana, Latoya, Ron, Lee, and Chris are an outstanding crew of employees exemplifying superior customer service!! The staff as a whole went above and beyond to assist and guide me through the city. From their daily pleasantries, smiles, welcoming behavior, detailed directions and honest recommendations to continual check-ins of my satisfaction during my hotel stay. I felt comfortable, safe and welcomed. They are genuine and it shows. Beautiful staff inside and out to represent and be the face of this hotel. These employees are an excellent hiring pick!! Even the shuttle driver was so hospitable!!!! Gave me tips when traveling around the city. The rooms are of average expectancy. It could use a little face lift but honestly I have no complaints. Clean. Quiet. Everything works. Yes, I recommend this place; even if only for the customer service!

As it was our first time staying at this hotel, it was a phenomenal stay. All the staff were extremely attentive and welcoming.

We had issues with our stay at a previous visit, and upon arrival, Carlene provided us with efficient and excellent service. This hotel has a great team who are very accommodating! Thank you!!

It's a pretty standard hotel that got me in at a fair price in an emergency situation, which was very nice. It was clean and the room was sanitized. But, Cheryl the bartender made it a point to ensure I was served and comfortable despite my late arrival, and she should be commended for her customer service skills.

I really enjoyed my stay at this hotel ! My room was exceptionally clean. The staff was friendly! Carlene greeted me with a big warm welcoming smile and was able to thoroughly answer any questions that I had. Arvin was also a great help as well!

I was in New York because I missed a connecting flight (due to my first flight being delayed). Stress levels were high and trying to figure it all out was exhausting. The staff was kind and courteous but one of them named Josh went above and beyond. He showed compassion and empathy to my situation and helped find a solution. To know there are still a lot of good people in the world really made me feel good. Thank you Josh you are a blessing!!

The room was awesome the front staff were amazing same with a gentleman that was working he took really good care of my husband and I coming back from vacation he upgraded our room for free. His name stayed with a J he was super friendly and attentive to catering to my needs or answering my questions. They even paid for my taxi to airport as on Sundays the shuttle doesn't run. Only down fall is not about of good food is delivered to that area.

Our stay at the Radisson hotel JFK was very enjoyable. But what made even more enjoyable was your employee Josh. His warm, welcoming, patient and efficient customer service was memorable. And the extra bonus... it was done with a smile. We really appreciated that!



Thank you Josh!

Shout out at Corey and Prophet!!! A+++

Service. :)

Great from the time I stepped out of my car. Prophet was the valet with the nicest welcoming demeanor making me feel great about my choice for airport parking

But wait it gets better….



Corey at the front desk kept the kindness fest going with her courteous and helpful information while checking me in and ensuring I was set for airport transportation!

Thank you Radisson for making such a pleasant experience at JFK.

Free shuttle runs to airport starting at 5am. Nice to be able to stay near JFK for an early morning flight. Oversize and updated business rooms.

With all due respect to the other reviewers, our experience at the Radisson was great. Yes, it is under construction, but they have done a good job keeping the lobby clean. There were no "shady" people lurking inside or outside, and no smell of Marijuana. The room was clean and very nice, hot water and awesome water pressure. The staff was amazing, helpful and friendly. The shuttle was prompt. Thanks Choice Hotels for another great experience!

Incredible experience at this hotel.



Dewayne went above and beyond to help me. I ended up at Radisson by mistake. I was supposed to be at Hampton up the block. Dewayne contacted the other hotel and scheduled their shuttle to pick me up. He waited with me and helped me to the shuttle.



This is what customer service is all about. Exceptional employee. Great job!!!

The place is under construction, the crowd is not what you expected, many shady people, you can smell weed everywhere. I had to wait for a while in order to get my room, luckily Sharon at the front desk was very helpful! She's definitely helped me a lot.

Overall, the room is good, I stayed only 1 night. The staff were really nice, especially sharon, she's been kind and always answered with a smile.

Great check in with Ned and Latoya assisted with my bags. I accidentally left my luggage on the hotels shuttle. The front desk agent contacted the driver of the shuttle and then proceeded to run down the bus in order for me to retrieve my bags. What a way to go over and above for your guests.

I am a very frequent traveler, and I had a one night stay here in between work trips. First off, this hotel has WONDERFUL and friendly staff, especially Latoya, Andy and Cory, they were AMAZING! My work trip was much later at night and these three helped accommodate me for a later check out last minute. I’ll be sure to pass their names on to my fellow coworkers who stay at hotels near JFK frequently, and I appreciated their flexibility!! The location is great just a few minutes away from the airport and they have shuttle service. Check in was very easy and quick, my room was very clean it even had a microwave and a mini fridge. The fitness center was spread out with quite a bit of equipment and there is a free breakfast. Overall I would definitely recommend staying here especially if you’re looking for something close to the airport with reasonable prices and wonderful staff.

I recently stayed at the Radisson JFK hotel and had a fantastic experience! The hotel's convenient location near the airport made my travel plans so much smoother. The staff, especially Ned and Latoya at the front desk, was incredibly welcoming and attentive. Both Ned and Latoya went above and beyond to ensure my check-in process was seamless and even provided great recommendations for local dining options. The room was clean, spacious, and well-appointed, providing a comfortable place to unwind after a long day of travel. I also enjoyed a delicious meal at the hotel's restaurant, thanks to the excellent service provided by the kitchen staff. Their warmth and professionalism truly enhanced my dining experience. I highly recommend the Radisson JFK hotel to anyone looking for a comfortable stay near the airport with exceptional service.

So, I've had some epic level shit show with my flight. Suffice it to say that I was supposed to arrive at 5 PM in Boston and ended up landing past midnight in JFK. The airline put me and the other unlucky fliers in this hotel for the night. I'm pregnant, stressed AF, exhausted after a transatlantic journey that's taken over 30 hours at that point. And the service, care, and compassion from the staff at the hotel, particularly the manager called Bri, actually helped me keep my sanity through the ordeal. She'd help me settle, push down checkout, advise, print out slips—everything they could do to help, and with genuine human compassion.



The hotel itself is your standard airport hotel: clean and spacious enough, if a bit drab. But the support from the staff really made a difference.

Review for long term parking.

I’ve used this lot for a few trips and every time it has been a positive experience. The shuttle drivers are prompt, friendly and even picked me up after the 11pm cut off which saved me a $40 Uber in the rain.

Attention to detail when dropping and picking up the car. Never had any problems.

Thank you to Cheryl for being so wonderful and taking care of us in the hotel bar area! She took the time to help my mother, father and I out with our dinner arrangements and continued to make sure we were happy throughout the evening. Cheryl made us feel so welcome!

Stayed there for 1 night as part of a stay and parking package before our trip out of JFK. Front desk service from Tanisha was exceptionally friendly and professional. Hotel was clean and well maintained. Enjoyed a very nice renovated room on the 12th floor with a king bed. Airport and highway noise was minimal. Cheryl in the bar was wonderful in providing excellent drinks and tasty sandwiches for dinner. Valet parking attendants were polite, prompt, professional, and we appreciated that our car was nicely kept secure. Would not hesitate to stay there again, except for the limited hours of airport shuttle service - our flight was delayed and we didn't arrive until midnight after the shuttle service ended at 11pm.

I enjoyed my stay here!!! Although, they are going through a renovation, the room was still great as was the service. Recieved, a warm welcome upon first arriving. My only complaint would probably be the elevator🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️. I am guessing because of the renovation they only have 1 of the 3 in the lobby running. This elevator seemed to stop at every floor going down, whether or not there was a person on that floor waiting. I stayed on the 10th floor so getting down was about a 10 to 15 min process. Once again, I am guessing this is due to the renovations that are in process🤞🏾🤞🏾. The location was perfect and room was great. Considering how close I was to the airport I was surprised that we couldn't hear planes taking off and landing. I enjoyed my stay and would definitely do it again.

Sharon was absolutely amazing! She assisted us in getting a room quickly so we could relax and rest before our long flight overseas. She also allowed my kids to have fun with the checking in process by having them hand me the papers needed to sign. I hope to see her again when we check into Radisson in the future. Thank you Sharon for all you do!

I missed my connecting flight and I had a long day trying to find accommodations and a new flight. Tanisha was so great, she made me feel safe and at home. She made sure everything went smoothly and I had everything I needed.

Great customer service! I left some items in the fridge, called the hotel and the head of housekeeping located them and sent them to me via FedEx. Such a relief, so grateful. also, the room was spotless with fancy folded towels, to boot.

Staff was incredible! Corey and another gentleman professionally handled a handful of tired (and some grumpy) passengers that missed connections due to mechanical issues coming in from Europe. Of particular note was how Corey worked hard to correct a mishap where the interline desk did not send us there with individual vouchers. She saved me a trip back to the airport with my elderly father in freezing weather. We spent 6-7 hours in the hotel, which was clean and comfortable.

I arrived from jfk airport in the morning,

Had great shuttle, and from the moment I walked in I was amazed by the amazing two ladies at the reception, Rae and Bri,

They were pleasant and professional made me feel welcome and explained everything I had to know perfectly.



Room is nice

Bath is fine

Good location.



Thank you Rae and Bri for such a great service!

I booked this place last year and then, the reviews I believe it to be over 4.0. It seems to have dropped steeply for various reasons that other reviewers have mentioned.



The staff is responsive and efficient, but the business isn’t run well. There are more than 5 shuttles parked but only one was in operation. At JFK, there were many people who couldn’t get on the van past 11 pm. If you’re in a rush, I’d advise you to just Uber. Shuttle drivers in evening and morning were great.



Elevator - yes, it’s tattered and smells quite badly.



Room - Room seemed clean and recently renovated so ultimately it got the job done. We checked in past 12 am and were out by 6:30 am. You will hear construction throughout the night so bring ear plugs.



About providing housing to migrants, yes this is true. Seems to be organized by IOM. It’s doing good so I have no complaints here as their presence doesn’t pose any danger.



This is no luxury hotel. If you need a place close to the airport, cheap, and be able to sleep for a few hours, then it’s not bad.

Corey was absolutely wonderful. She made the check out and checking process very easy, she has a positive attitude and great energy and she was always polite and when we saw her. she gave me places to go to eat in the shop. When I come back I will most definitely book here again!!!

It was decent hotel for the price that I paid. Felt a bit like a budget airline where you had to pay for literally everything. But overall, a good clean room is all I needed.

Rooms are very clean the bedroom very comfortable bathroom was amazing the staff was nice I recommend it to all but the price is a little up there

We booked at Radisson JFK for the simple function of having convenient proximity to JFK airport. Not expecting much more than a transit stop on our journey from Paris to Miami — turns out of the three hotels we stayed at for this trip this was the “one!”



Undergoing a hotel-wide renovation right now, we were given a room on a high floor that was just impeccably appointed and offered a beautiful sunset view of the New York skyline off in the distance. Everything was new and fresh — sheets and towels included! Shower was modern and clean as well. But I’m saving the best for last here, and that was the warm and professional service we received from the front desk staff, Dewayne and Latoya. It’s like they were friends just waiting for us to come in the door. I know this might sound over the top, but it’s all true. Thank you for making this last stop — which we expected to be nothing more than a nice pillow and a good night’s sleep — very special indeed!

So I have been staying here for 2 weeks and counting our stay has been awesome nice stuff nice rooms 👍

We stayed at this hotel for one night to fly back home from Europe. The people and service there was super nice and helped us travel to and from the hotel to the airport. The only thing I would say took some stars away was the fact they didn't have a cart for your luggage. The room was super nice and had a great view of New York and the whole room was decked with neatness and thought.

I haven't stayed here but I did use their service for parking my car for a week and using their shuttle. The location is perfect for going to and from the airport which is a 3 min drive if not traffic. I would recommend it to anyone who needs to park their cars while traveling.

Rooms are comfortable and staff are so friendly. The bar area is nice and Cheryl the bartender is amazing. She is so nice to talk to kept us company in the bar, nothing was too much trouble. Thank you for your great service. Also Cheryl your orange nails are great 💋