We have used SmartPark at lease 20 times in the last 12 years or so.
They have a keen understanding of the importance their customers' time and the relative speed and efficiency in which they bring you to and back from the terminals is commendable. Check in and check out rarely takes longer than 5 to 10 minutes. It eases the stress of travel considerably when returning from a long trip and seeing your vehicle pulled up and ready for a speedy departure back home.
First time using this lot and first time handing my Tesla key over to a valet in general. They kept my car safe and secure and just as I left it. I was tracking it during the week via the Tesla App. I booked in advance for the online discount and when we arrived we were quickly shuttled to JFK Terminal 4 in about 8min. Pickup coming home was just as easy. I don't fly out of JFK often but when I do again SmartPark JFK will be the first I try.
We always use SmartPark every time we fly. We know we are getting the most careful folks handling our Infinity or BMW and it is ready and waiting for us when we arrive back home. Courteous and competitively priced. Thank you!
I used Smart Park JFK on 11/10 and 11/16 and was impressed with both their professionalism and efficiency. The transfer between the parking lot and the airport literally took less than 10 minutes and upon my return, my car was already parked and waiting in front of the office. It doesn't get better than this! I will definitely be using Smart Park in the future.
This was my second time when I used SmartPark JFK. I have great experience both times. After calling I had to wait about 15 minutes to get picked up bu the shuttle bus. My car was not dirty at all, there were no any damage, bad odor or so.. great overall experience!
The service was very convenient; however, my car was covered in leaves and debris when we returned from our trip. The attendant stated that we must have been there for an extended period (we were away for 5 nights); therefore our vehicle was likely parked "in the back". Perhaps a quick rinse before returning the car would be nice.
I have used SmartPark JFK several times and have had fine service whenever I traveled. On my last trip, in August, I realized that I had made my reservation for one day later than i was leaving. I called SmartPark and they assured me that it would be no problem. They took my car the day before I had reserved and only added an additional day's parking to my bill. There was no penalty or hassle.
Easy entrance and departure. Upon return flight to JFK, Smart Park van picked me up within 10 minutes of baggage claim. We did have to stop at several other terminals which caused a small delay but understandable given this was a group share. Second time I have stayed with Smart Park
and both times everything went smoothly.
Easy process. Come in to lot, unload your car. There will be someone waiting for you to give you a ticket for your car, leaving your keys. Buses to and from the airport are pretty frequent and didn't have to wait long at all. Prices are reasonable (for NY airport), especially with promo code. Friendly staff, quick dropoff and pickup and easy booking online. Would recommend as a good option when flying out of JFK.
I've used Smart Park twice now and had a great experience both times! I make an online reservation, drop off the car and go. Pick up when landing was quick and easy! Not to mention, getting on the road away from the airport traffic is a plus! Would recommend.
Anytime I fly out of JFK I use SmartPark JFK. When you show up there in the morning, the employees are waiting outside and greet you so happily. They are efficient, organized, knowledgeable and the price is great. I always trust leaving my car with them.
I always have a great experience. Made my reservation, paid in advance. On travel day there was no delay close to JFK and on return called once we got our luggage and waited 15 minutes for pick up. Got to the lot my car was in front waiting. Picked up my keys, no damage to my car and left. Seemless!
$ stars is great when JFK is the airport. It's such a difficult place for travel. traffic, etc
I've used SmartPark twice, and their service is GREAT!! So easy, quick and affordable. Their shuttle bus is running all the time, no long wait (for me it was 5~15 min). Definitely recommend!
Every time I call they are courteous, professional and accommodating. Upon arriving to their facility, they leave promptly and pickup is just as quick. I have not had a bad experience with this company.
They provide a great service. Great place to park and very quick shuttle to airport. Sometimes a little slower on the pickup but overall a wonderful experience for a reasonable price.
Efficient, great customer service, easy pick up and drop off and SAFE parking for your car. Plus they don't charge extra for oversize vehicles. I take 15 flights a year and only park with Smart Park JFK & LGA.
We have used SmartPark twice while on vacation and one other company in between. With SmartPark we were immediately shuttled over and on the return we were picked up in 10-15 min and in our way. We waited over a half hour to be picked up with the other company. We did have one issue with SmartPark but they were quick to resolve it. We won’t use the other companies anymore.
This location always delivers perfect service.
Speedy service to the check in and fastmpick up when u land!!! Amazing!
They also take great care of the cars-never a scratch after any stays! They also help with the bags!!
They take the stress off of us on our trips out of town! I really recommend Smart Park above all other services at JFK!!!
Terrible experience! I was super skeptical about using any service where you leave your keys, and based on my experience I was right to be so.
We'd arrived off an international flight and were tired, upon picking up the car we noticed it was dirty but attributed that to the rain while we were away. We walked around the car and didn't see any issues with the body work so drove the car away. Upon getting home (+underneath the dirt) we noticed some scratches to the left side of the bumper. I immediately called up and was told a claim had been registered, and we'd hear back in 2-3 days. I called 3 days later, and was told to call back after 10 days. After 10 days I called up, and was told that they didn't have a claim registered. Diego registered the claim today, and I've forwarded some photos. I'm not optimistic about hearing back given my experience to date, and would encourage anyone reading this to either choose a different option and / or check your car extremely closely on pick-up (especially if it is significantly dirtier than when you dropped it off).
**Added on 07/24 - after a response was added by SmartPark**
It is not clear from the video whether or not the damage was made prior to entering the parking lot (I tried zooming in but the glare makes it impossible to reach a conclusive answer). "The video showed you doing a physical inspection at the time of service", is purely a false claim unless retrieving luggage and making sure I have all of my belongings constitutes this. If SmartPark have additional technology to help clear this up I'd be interested to see. Please re-open this claim.
Regardless, the customer service I received after was unacceptable and my review stands.
You pay for them to park your vehicle and provide some level of protection (as opposed to simply parking on the street), to then find out they damaged your vehicle and do not take any responsibility for it. Manager is conveniently away for 2 weeks and no one can tell me what their corporate office number is.
FYI, claim was made prior to leaving their facility upon pickup. I had photos to prove damage and they could not and did not produce the video they took of my vehicle. Again, how convenient.
Update:. Smart park revisited my claim and owned up to their responsibility. They covered the cost of the damages on my vehicle. Updated to (2) stars.
Have used this service several times. Easy, fast, courteous, and easier than circling JFK long term parking to hopefully find a place. Definitely recommend!!
Used Smart park for the first time when flying out of JFK last week. Very impressed at how this company operates. We pulled in and within 5-10 minutes we were on the shuttle headed to airport. When we returned from our trip, we called, they directed us where to go for pickup and again within 5-10 min we were on a shuttle. Our car was waiting parked in front of the office. Within minutes we were on our way back home. I will definitely be using them again and would highly recommend to anyone flying out of JFK.
Always courteous and prompt service for pick up and drop off, my car is warmed up, if it snowed when I was away, it’s been cleaned off, and there’s always a hot cup of coffee available to keep me awake for the long drive home. Since I began using SmartPark, I haven’t gone back to trying out other parking services, as I’m consistently pleased with the service. I once had a problem, and they dealt with it in a respectful and very generous manner. Added benefit: their orange and white vans are the most easy to spot among all the other vans! I highly recommend them.
Fast , easy and affordable . dropped off to /& picked up from the airport super quick . So convenient !!!! Super happy with service and will use in future ! Def 5 stars all the way !
Great friendly service. Fast pick up at the airport. Short ride. Counter help was very courteous. Will use again.
Overall, good service. Arrived almost midnight. Was sent to airport right away. When came back, would be able to contact the front desk for pickup fast. Waited about 30 mins to get picked up. The problem is the driver of the bus. Not friendly at all. We are a family of four with kids. The guy did not even want to help my wife to take the big luggage onto the bus. But when he picked up another couple of white. He offered the help right away even though it is a small luggage. He did exactly the same thing when we got off the bus. He brought the small luggage for the white couple to their car and left us alone by taking ourselves. Don't know what to say about this. We tipped him when we left.
I have parked in this facility and I really liked the service. My flight was at 8 in the morning, on arrival at the parking there was a shuttle waiting and the Valet parking was really quick n easy. When I returned the other day I waited for less than 10 mins for a pickup. My car was ready at the parking. I would recommend this facility
Left our car in the JFK lot for 23 days. Great drivers, very friendly. Staff at the lot wasn't as friendly, but nothing too horrible. Very disappointed to see when we arrived that someone went through our center console and stole a ziploc baggie with $5-10 in quarters. Paid $422 to park our car there for 23 days and returned to find out someone helped themselves to some more of our money. Definitely will not use again in the future. Emailed the company, awaiting a response.
UPDATE: Just received a call from SmartPark. They quickly refunded $20 to my account which I greatly appreciate.