Our flight out, we arrived 5 min early but had to wait 20 minutes in the heat with no bathroom (we were told they were "just for staff") for our shuttle ride. Pleasant ride to the gate in a full shuttle.
For the return trip, we called at 5:04pm after getting our bags and passing through customs. We were told to wait at pickup B and were there and ready by 5:10pm. Around 5:35pm I called to ask for a time estimate and was told that the van was dropping 3 parties off and would get us soon, and to look for a white van. Did I mention we had been up for 18hrs after a transatlantic flight, waiting in 90° heat with no place to sit? I called to check in at 6pm, and the woman who answered had no record of my existence! I had to answer all questions again, give claim number, etc!! She said to look for a white OR black van "soon". We finally got a call from a driver who said he'd be there in 5 minutes, but did not say what color van he was driving. We saw a white van with logo and got on it, just as a black van arrived that was apparently looking for us. We stayed on the white van and picked up our car, left airport at 6:30pm. Finally got on the road around 7pm, an hour later than we hoped, for our 4 hour drive home. Not using this company again, the place we used last time was much better.
If i could give them 0 stars, i would. My flight arrived at 12:30am, I called the number provided for pick up (5 times) over a 30minute span to be told “yes we’ll be there”. An HOUR went by when we decided to take an Uber to the lot instead. When we arrived at the parking lot there were a total of 4 people complaining about the same thing and BOTH front desk people laughed at us and clearly stated “we’ve been busy”. DO NOT USE THIS PLACE
Definitely not enough staff to operate this business. Look elsewhere or pay the $2 per day extra for the JFK long term parking. After waiting an hour for pick up when we returned from our trip, I called to confirm if someone had been dispatched. They advised me to get an Uber, which they will not reimburse, because there are not many cars and "it will be a while". No one would give estimates for time. I will never use this place again. Don't waste your time.
We arrived back at the airport around 5:50 am. I called JFK discount parking, the woman said the driver would be there in 25 minutes. At around 30 minutes, I called for an update. The woman who answered kept answering, putting us on hold and hanging up on us; this occurred about 4 times. The woman finally answered after being on hold for 10 minutes, she said let me check with the driver and put us on hold again. After 4 minutes, she hung up again. I tried calling again 2 additional times, I sat on hold for 3-4 minutes and then someone answered and hung up. Finally after waiting over an hour, we caught a taxi to get our car and come back to pick up our other family members. When we got there we were met with nothing but attitude. The manager stated that he wouldn’t give us more than $25 even though we paid more for the taxi. He also made a comment about waiving a late fee we were charged (even after he admitted that it wasn’t our fault because we were never picked up). My family still was waiting at the airport and no one ever showed up. Don’t waste your time and money here at this place. Try jiffy or someone else that knows how to manage airport pick ups and better customer service skills.
The best parking place that I've encountered yet. Staff is great and friendly. The shuttle driver very nice and helped me with my bags. Took about 8 minutes to the airport actually. When i returned i called for a pickup and by surprise the driver was already at the terminal, this was unbelievable. My car was pulled up in ready for me. .... A+++++ parking service.