Crowne Plaza (JFK)

Crowne Plaza (JFK)

$11.08 / day
1 2 3 4 5
Good
1.8 miles from JFK
138-10 135th Avenue, Queens, NY, Queens, NY, US

Overview

3.9
Located minutes away from John F. Kennedy International Airport. Free shuttle service to and from airport included with online purchase. .  

Shuttle service to JFK Airport is available 24 hours a day. Every 30 minutes 5 AM-10 AM. Every 30 minutes 10 AM- 5 AM.
On your return, you must take the air train from the airport to Federal Circle because the shuttles are not allowed to pick up directly from the terminals. Once at Federal Circle, you can call for shuttle pick up: 718.530.1160
Premium Lot with clean, high quality shuttles and excellent customer service
Estimated oversize fee of $5.00 daily for vehicles 65" to 75" tall and over 181" long, or any vehicle taller than 75" regardless of length
Address
138-10 135th Avenue, Queens, NY, Queens, NY, US
Google Map
Crowne Plaza (JFK)
1 2 3 4 5
Good
138-10 135th Avenue, Queens, NY, Queens, NY, US

Amenities

  • Valet
  • Security
  • 24/7 Front Desk
  • Wheelchair Access
  • Gated

Google Reviews

3.9
Good
1 2 3 4 5
(Based on 1842 reviews)
Corey Johnson
1 2 3 4 5
Hallways flooded with weed smell , really felt like it was coming out the hvac unit it was so strong. Had to change room because of heavy smokers everywhere. Other than that great service and food was very good. If you love to smoke weed this your hotel.
Taras Tikhomirov
1 2 3 4 5
Traveling for 25 years around the world I have certain expectations when I book a hotel for over $100 per night. For example, I am used to a clean room with a bathroom that has soap in it. Upon checking in and settling down in my room, I discovered that there was no soap in the bathroom. I was too tired to go and demand a piece of soap from the front desk, and used a body wash instead. The second strange disappointment was that the lotion bottle was already greasy. During COVID-19 pandemic that wasn't really pleasant. Of course, even a bigger unpleasant experience was that the toilet was stopped up. It seemed to work in the evening. But, something happened overnight. You can see the picture.



I am giving this review a 2 star rating mostly because I enjoyed the sleep that I needed so much. The area and amenities are left out because I had no time to explore or use anything extra. But, I hope to stay in a better and cleaner place next time I am in New York.
Yitzi Patchen
1 2 3 4 5
Stayed at this hotel last night. First off, no recognition for my loyalty as an IHG Platinum Elite member upon check-in. I am not even referring to a room upgrade just a “thank you so much for your continued loyalty,”I got zilch. Of course, just my luck I got a room on top of someone seemingly hosting a huge party. Throbbing bass and loud music underneath me shaking my room and hearing everything through the vents. Met a staff member who went to talk to them and supposedly “shut it down,” it did nothing as they restarted when he left. I tried messaging hotel again to do something and got no reply. I did not sleep at all. Rooms were nice and overall a nice looking hotel and convenient from JFK but customer service is lousy. I know I will probably get a message saying “we are so sorry... and we strive to do better next time” and will probably not offer any compensation. Next time there will be no next time” if this is how guests are treated there.

I never complain but this was just too much. I hope you can improve for future guests.
David Krabbe
1 2 3 4 5
Not very friendly staff at the reception.The room is lower average standard, but t really, the food inside their restaurant was just absolutely disgusting - sorry to say. I returned it almost untouched, but was charged for it nevertheless ("all or other guests greatly enjoy...").

There are plenty of other hotels nearly to choose from.
Gabe Loftin
1 2 3 4 5
Best hotel near JFK, at least the I can book for business travel. The staff is great and very helpful. Room has been clean on every visit and the shuttle drivers are timely and friendly. I will continue to book here for my business trips.
Broker Naples
1 2 3 4 5
Upon arrival the receptionist was unfriendly, he really must hate his job.

I booked a King DeLuxe room, I indicated in my special requests that I want the room to be clean.

My room smelled, no it actually stank! There must have been heavy smokers in this room before. The carpet was so old and dirty, it was gross. There were stains on the bedding!

I requested another room. When I got the other room there was no smell, but the carpet and the bedding was as dirty as in the room before. On top there was old water standing (not draining) in the bathroom, so that I was not able to use the tab. I was too tired and exhausted from my previous travel, so that I did not try to get a 3rd room.

When I wanted to eat breakfast a man asked me to complete a form. I refused, I just wanted to get my breakfast and then back to the airport to get my connection flight. Next this man wanted to charge me for the breakfast, that was already included in my room charge. After a discussion he went to the reception to verify and then came back in a bad mood.

The charge on my credit card is still pending, but it is more than I booked the Hotel for.

I traveled the entire United States, and I have to say that this was the WORST hotel I ever had to experience. Never again



Update 11/23/2020 Interesting response: the GM's takeaway from my review was to look into the charges? So the dirt, the bad plumbing and the unfriendly staff is normal to them?

We never received an apology, nor any kind of refund. Stay away from this Hotel
A. S. Silvia
1 2 3 4 5
Very courteous and helpful staff. Great location in relation to the airports and large highways. Very diverse food options in the area with local bodegas open 24 hrs. Well kept building and grounds, limited parking available.
Broker Naples
1 2 3 4 5
Upon arrival the receptionist was unfriendly, he really must hate his job.

I booked a King DeLuxe room, I indicated in my special requests that I want the room to be clean.

My room smelled, no it actually stank! There must have been heavy smokers in this room before. The carpet was so old and dirty, it was gross. There were stains on the bedding!

I requested another room. When I got the other room there was no smell, but the carpet and the bedding was as dirty as in the room before. On top there was old water standing (not draining) in the bathroom, so that I was not able to use the tab. I was too tired and exhausted from my previous travel, so that I did not try to get a 3rd room.

When I wanted to eat breakfast a man asked me to complete a form. I refused, I just wanted to get my breakfast and then back to the airport to get my connection flight. Next this man wanted to charge me for the breakfast, that was already included in my room charge. After a discussion he went to the reception to verify and then came back in a bad mood.

The charge on my credit card is still pending, but it is more than I booked the Hotel for.

I traveled the entire United States, and I have to say that this was the WORST hotel I ever had to experience. Never again
Select Dates