It was excellent. We did a Quinceañera event is was such a phenomenal place to host an event. From the incredible staff, gorgeous ballroom and international food, Marriott is the way to go. Our DJ and Lighting team really had a blast here. Parking is also affordable.
I called the front desk to speak to someone in regards to my hotel room reservation today for a conference I am attending as a teacher. The lady at the front desk on 1/21/2022 at 1:10 p.m. was extremely rude, unhelpful, lacked empathy, and patience. I asked her to look up my reservation and while I was in the middle of talking, she transferred me to a voicemail. I called back, asked for a manager, and explained her lack of professionalism and unremarkable customer service. She told me there was no manager available. I am now on hold with the corporate Marriott on my lunch break as a teacher. In all of my years staying at the Marriott, I have never been so disappointed and treated so poorly. It's a pandemic. I am a teacher coming to this location for professional development. You would think the front desk would have common courtesy, empathy and knowledge. Grateful that the customer representative is empathic and helpful.
Deducted a star because the woman at the front desk who checked us in was not wearing a mask of any kind. I passed a housekeeper on the way to my room that was also not wearing a mask of any kind while they were cleaning a room. This hotel has a lovely design, so it's quite a shame they want to be so gross and full of germs right when you walk in the lobby.
I slept so great in this hotel bed. The pillows feel great, the sheets were clean, and the feel of the room is nice and relaxing
Staff was great. Room was super clean and comfortable. Shower was amazing because there was so much water pressure from the shower head. 4 star was for parking situation which is near the convention center, 18 a day for self park.
I would give 100 stars if I could. I had an emergency situation very late in the evening. The front desk manager and the front desk were above and beyond gracious 🙏 in accommodating me. I felt safe, and welcomed very well taken care of like I was home. The next morning everyone from housekeeping, restaurant, coffee bar, valet were top notch. I will only be staying at Marriott for now on. A+++
I was here for a celebration of life for a friend. It was a beautiful place to hold this event. The 21 gun salute for him outside, were amazing. Even through the rain the sound of taps being performed in this small area was great. Everyone who attended stood under the eves to watch the processional and no one got wet from the rain. The food that was served was very good for a hotel and I complimentary their staff on the roast beef! There was also a macaroni dish that everyone liked and salad. After the dinner there was a large assortment of delicious desserts my husband and friends at the table told me. It was a nice evening with friends remembering our friend, also there were to bar areas with excellent staff members. Marriott should be very proud of this wait staff as they were always looking after their guests. The one draw back I and one other person had was we excused ourselves and got locked out of the event. We had to go to the front desk for help.
Good hotel. Clean, and fairly well updated. Nice workout room and pool. Staff is nice. Only thing keeping a fourth star is the A/C. They need to let the fans go to 'High'. They only allow one speed (locked on low) and therefore the A/C won't keep up and so your room gets warm. It is Florida after all...they need to let the A/C run full bore.
Very clean classic Marriot hotel. Well organized and maintained! Few places downstairs to eat and also get your favorite coffee. Beautiful ponds full of ducks a herons! Swimming pool is amazing so nice indoor that is connected to outdoors. Very nice and relaxing setting area by the pool.
We stayed the night at this location after a long day of flying, late connections and missing flights and it was the best thing that happened to us since we left home 3 days before. The place is immaculate. The front desk very accommodating and pleasant. My husband and I decided to go to their on-site Restaurant "Crimson" to unwind after a very stressful week. It was about 10:30pm and they were about to close. I ask the server if the kitchen was still open, she said, "we will be closing in 30 minutes, but I can still get you whatever you want". Thank God for her because we were starving and again we hit the jackpot. She was an older woman we told her about our whole ordeal that day, and how we missed our plane due to a late connection and she just said, well honey, just sit and relax I will take care of both of you, and she did just that. This lady just made our whole day better. We had a light dinner, ordered the chicken and kale soup, it was delicious, just what I needed. We also shared the Turkey club and the Mediterranean Hummus. The food was very tasty and prices very reasonable. Will definitely go back for a longer stay.
Beautiful place with a friendly staff. Ill be back soon. INTERESTING REVIEW GOOGLE DID FOR ME SINCE I HAVE NEVER BEEN TO THIS PLACE. GUESS GOOGLE JUST STEALING PROFILES NOW. ILL LOOK INTO LEGAL ADVICE ABOUT IT