We made reservations through Uber, instead of going to the Ace at the airport, we ended up at this place. Even though they didn’t have a car reserved for us, they still helped us out and had a vehicle ready in no time. They were super busy so we waited a while, but that is to be expected at any rental place. I wish I would have caught the guys name who helped us out when we returned the vehicle, he was super helpful in making sure we were only charged for the time we used the vehicle since we returned it a day early. We will definitely use this place again if we ever come back to Orlando.
We had a really bad experience at a different company and went to ACE and it was a breath of fresh Air! Amar worked quickly was really nice and answered all our questions. I would recommend this company to anyone they also gave us 2021 Nissan Sentra for an amazing price at a last minute booking. Thank you ACE!
We rented a car with priceless but they were not open and Yvonne was able to help us.
She was very polite and helpful. Gave us the same quote and was exceptionally friendly and flexible. We are very grateful for her and her help!
After a long day of traveling with 3 kids under 7 we had finally made it to ACE. They provided a shuttle from the airport that arrived very quick after we called. Mary at the front desk was very helpful and accommodating. She made the whole process very easy. We got our car in a timely manner and were on the road quick. Will definitely be using this company when we come back in the spring.
The customer service experience I had here was awesome. The key to renting here is to place a reservation ahead of time. Yvonne was very personable and helpful, one of the best customer service experiences I’ve ever had. The process for renting through them was very easy and the staff there is super efficient. The vehicle we had was great! I also appreciated the flexibility in returning the vehicle and I couldn’t thank Susan enough for her service. I would recommend this place solely based on the representatives and their attention to my needs. Would rent again with this specific location
I have a family of seven and we came down to Florida from Washington, DC. After picking up our luggage we Immediately headed towards terminal A to get transported over to ACE car rental facility. The driver was really professional and his cargo was kept nice and clean. After we arrived at the rental car place we grabbed our ticket and waited for approximately 5 mins before being called to the counter. The guy who checked us out name was LEO(GOOD GUY) quickly verified our information, processed our payment and gave us great advice about local attractions and restaurants. I’m giving LEO five stars because of his excellent customer service and professionalism. I would note that the rest of the staff could essentially use some remedial training. The cars I would rate about a 3 but the price was very affordable for the size vehicle that we rented. In a nutshell, customer service is everything and I believe that professionalism goes a long way and reliable, honest and knowledgeable employees have the ability to make your experience seem better. 😂
I just read some bad reviews, but here are some facts. I booked through Hotwire.com, and I was very pleased with the car rental. Of course they are going to try to push their insurance on you, but if you have insurance plus secondary from a credit card you don’t need to take additional insurance. The agent did request my insurance card which I never experienced before. I did find her a little pushy. And I did buy the tolls for five days which cost me $58 with tax, but it was worth avoiding this headache. The shuttle drivers are the nicest! I left a gift on the shuttle, and my older daughter noticed we didn’t have it any longer when we got to the hotel. We were both so upset, and she said, I’m sure it’s gone. I drove back to ACE, and the agents and security officers were so empathetic. When the shuttle driver pulled back up from his last pickup, he had the package on the seat next to him for safe keeping. That was big!! Thank you, again!
Great experience. Apparently all the negative reviews are from disgruntled former employees, jealous on-airport-rental competitors, or folks with a distorted sense of entitlement. Ace near the Orlando Airport Narcoossee was perfect. I have rented both a current-year new Dodge Charger R/T and a current-year new Cadillac ATS from Ace Orlando, both for much less than could be found at the on-airport rental companies. Jennifer, Josue, Jannelle/Jaennel, and Dante are very helpful. Yes you'll ride a shuttle bus to the rental agency. Yes, you need auto insurance that covers their valuable property loaned to you (the rental car) and insurance that covers damages to the other guy if you are in a wreck. I had liability insurance on my personal car with State Farm, it transferred to rentals, I showed my insurance-ID-card and no problem. I had collision-damage-waiver protection through my Chase Visa, that handled that side of it, no problem. No extra fees were charged. There was a $250 deposit authorized on my Visa card. The authorized charge dropped off my credit card so quickly after I returned the vehicle intact I never even saw it on my Visa statement. One rental episode there I left my personal car keys in the console. The nice folks at Ace Orlando held on to them safely until I could get a stamped mailer to them so they could return them to me.
Bottom line: you come in with your insurance papers in order and take care of their nice vehicle, you'll come away with a great vehicle on your trip for a lot less than the majors on-airport.
Shuttle took about 20 min, not to bad of a wait. When I got the location. I got service within 10 min. Rental agent John did a great job explaining everything to me. I did have an issue with the first rental car that was given. I was worried I would have to wait the line again to get an exchange. Thanks to Yale she did the exchange as soon as I got there and got me into a brand new highlander. My rental experience was great, I will be coming again next year when I go on vacation. Just make sure you have proper documentation and you’ll be set to go!
Very affordable, and good service, thank you guys. I recommend this place in and out fast.
This was my first ever experience with any rent a car company and I was a bit afraid, but after spending my day with them I am glad and happy I choose them. The staff was very friendly and efficient. I am glad I took my friends recommendation. Great experience. Highly Recommended!!!
Read many reviews of people being dissatisfied, but after being in Florida for a week I extended my vacation, and was able to rent out another car with no problem. Jon, one of the employee’s was very helpful and made the experience go very smoothly. He explained details and prices clearly to us and when he dropped off the car to us, he even helped me with installing my sons car seat in the car. Planning many more trips to Florida in the near future and will be renting from Ace and Jon again 😊
Great service from Jon, Unfortunately I didn’t leave with a car due to the price but I would definitely recommend coming here, quick and easy. Thanks Jon for the help. The management and staff were friendly and helpful.
Upon arriving to Orlando on Jul 26th, it was discovered that my wife had left her phone at he airport😳😫 (which was recovered the next day😊)...needless to say, that revelation, coupled with anxious kids ready to get vacation started, caused the stress level to rise exponentially, and made it difficult to concentrate on the information being disseminated from the ACE representative, Jon. However, Jon read the situation perfectly and treated me like a human being, and not simply a transaction. He was extremely patient and calm throughout the whole time I was busy trying to secure our rental, manage the internal stress of a missing phone, and the external stress of having to “referee” kids. His positive attitude and calm demeanor helped immensely. Thanks Jon...much appreciated!
Management has changed I am guessing because I had a WONDERFUL time renting from here.
I did have an issue with a shuttle bus which was NOT their fault at all. But they still upgraded me to an Amazing dodge charger, and paid for a full tank of gas. Customer service here was through the roof. Thank you so much to the folks who helped out.
I had actually got turned away from budget rental because I didn't have a credit card but my son told me to go back through ace and im glad we did it was cheaper and both of the men in the shuttle bus turned our whole day around. I appreciate you gentlemen's and I will be back. Sorry I forgot the 2 men names but I never forget a face.
I rented from the Norcosse location from 8/25 - 8/30 for personal use while vacationing in Orlando, FL. Everything went as planned and described on their website. Transaction was smooth and price was very competitive. I usually rent from Enterprise but this was my first time trying someone new and I only tried them because the price was half of what Enterprise wanted to charge me for the same vehicle. Due to the 50% savings, I was able to purchase the extras such as add an additional driver, insurance damage waiver protection and free unlimited tolls to the contract and paid a reasonable price for a weekly rental. Total paid was just under $350 for 5 days in a Hellcat, 2020 Dodge Charger Hemi that was very clean and sanitized. Really appreciated the free shuttle service made it convenient. My only suggestion would be to update your branch hours online because they do not reflect your true hours for the Orlando location. I would use ACE in the future and will recommend to my family & friends. Thank you!
I had an amazing and fast experience at Ace Rental in Orlando. It was quick and fast and we were in an d out just arriving! The representative/Employee name RED, was the employee who actually was amazing and very detailed with the rental reservation..... I would recommend anyone who travels to Orlando, uses Ace
The associate Yvonne was very nice and helpful but there was many more fees added on once I got to Ace that were not stated when I booked my rental, which was not her fault. She did her best to make sure I was satisfied with my rental. If she wasn’t there to help I most likely would’ve canceled my rental.
Yvonne was great and very helpful ! A+ SERVICE!
Yvonne was a wonderful beacon of light that made something as mundane and sometimes frustrating as renting a car a wonderful positive experience. She kept everyone smiling and is an obvious asset to your company. Take good care of her! Also the rental prices were good but the location needed some TLC.
Customer service received x 2 rentals in the past few weeks makes the 5 star rating!! Miss Luna - I couldn't have asked for more. She's awesome! Car rental used just around town, so did not use airport shuttle part of service. Locals have some documents to prove residency the first time so be prepared then SMOOTH SAILING (or driving😉) especially with future rentals. Be prepared to wait during busy times but easy peasy once it's your turn. Did I mention Miss Luna...she's great at what she does....Great asset for their business no doubt!
I had a great experience with ACE! Tanya was amazing. She explained everything to us throughly! Customer service on another level! We did wait a little bit but they were busy and we’re in the middle of a pandemic so it’s understandable and they’re doing their best. Thank you so much for being awesome! We’ll definitely be back!
Shalini was a great help! She attended me and gave me great options for my rental. She was very informative and was made my experience for a rental easy breezy!
Great place to rent a car. Manager David was very helpful in my time of need. Helped me and my family get what we need to have a great vacation, I will definitely be back because of him. Thank you David.