I would not recommend ACE to anyone! I was traveling out of state and booked a rental car with Ace through Priceline. By the time I got the the counter at the Ace the total price for the car had gone up $200 from what I was originally quoted. There documentation requirements are far more strict than any other major rental car company I have ever used. Best advice, stay away.
The ACE car rental facility is off site from the airport. Be prepared to wait a long time for shuttle service. They charge a flat rate per day of $9.95 for tolls, but we did not see a Sun Pass decal. We have no idea if we were really legal. If you are going to Disney area, there are very few tolls; we recommend packing some quarters and ones and pay on your own. The vehicle was not clean, and it took several minutes to do a walk around because it had so many dings and dents. When visiting Orlando again, we will make sure we use a rental company at the airport. They also hold a $250 deposit on top of the full charge for the rental. That is a lot. Not the best experience, for sure. All that said, with toll fee and the rental fee for six days was $275...a lot higher than the $17/day they advertised.
Purchased recommended insurance when I rented the car online, and was told at ACE when I picked up the car it wasn’t the right insurance, and had to purchase over $100 in insurance there in addition to my insurance. And then she tried to sell me a $110 dollar toll pass, they are definitely taking advantage of people there. Just pay a little more for a better car rental place.
Worst rental car location. They force you to add insurance u less you have it on your own ins. Can’t be waived. Took forever to get my car!!! Much longer then 25 minutes. and to top it off didn’t have the type of car I rented. They ran out of standard size cars!?!?! Just noticed a charge 2 weeks after my visit to my credit card. No email or notification, just a charge. I’d give negative stars if I could.
The timeline during my pickup was the worst thing about this process. The time from arriving at the pickup location at the airport to actually getting my car was an hour and 45 minutes. The drive from the airport to the rental location is no more than 10 minutes, which equates to a very long wait time with a bunch of grumpy people in front of me. The front desk personnel assured us that our wait wasn't that bad compared to past waits, which doesn't seem like a positive thing for them to mention.
It did not seem like the check in process was very efficient. The front desk personnel were frequently attending to other tasks associated with your rental away from the desk which just adds unnecessary delays. There should be other personnel to tend to the vehicles instead of my front desk personnel having to personally check on my car. It would make the line move faster.
Returning the car was a simple process and the shuttle was immediately available which was great! This is the only reason this isn't a one star review.
Overall, the prices are very cheap and I understand why. If you value your time, pick a rental agency actually located in the airport.