DO NOT USE THIS COMPANY! I REPEAT, DO NOT USE THIS COMPANY. They are a scam!
I rented a car from them in April. I was given a dirty car as an "upgrade." That wasn't really a big deal, though.
Here's the real kicker for me:
I took various photos of the rental car prior to taking it off of their property. I'm so glad I did. When I returned the vehicle, we saw that there was a chip on the windshield (which we didn't notice prior to taking the vehicle). The agent said that he would have to charge me for the chip and insisted that it was not there before we took the car. I then looked at the photos I took before taking the vehicle off the lot, zoomed in on a photo of the windshield, and viola, there was a chip. After proving that the chip was already there (WITH MY VERY OWN PHOTOS), the agent decided not to charge us.
TAKE YOUR OWN PHOTOS WHEN YOU RENT A CAR!! AND BE SURE TO ACTUALLY READ THE CONTRACT YOU SIGN.
We were charged $26 for going through a toll road. But we never went through any toll roads. I used to live in Orlando and I'm aware when I pass through a toll road. I called Zezgo to dispute the charge, but was redirected to an email. After emailing the company's email to dispute the charge, I never heard anything back. I decided to just dispute the charge with my credit card company.
BY THE WAY, THEY CHARGED MY CREDIT CARD ON 4/28 WHICH IS THE SAME DAY I TOOK THE CAR OFF THE LOT. Usually a rental car company will charge you the day you return the car or sometime after.
Save yourself the hassle and just pay a little more and go with a company that has more credibility. This company needs to go out of business. They're scam artists.
BE WARNED!! This company scams you. Makes you pay $20 per day for insurance even if you have your own. Forces you to pay toll fees of $14 per day. Doesn’t let you know all this upfront during booking. Cars are dented. They make you perform your own car inspection. Ridiculous!!!!.
If I could give a 0 star I would. Their drivers earned the 1 star. Scam company. Don’t be fooled by the low upfront prices, there is mandatory fees to take the car. $14.95 per day for liability insurance. $13.95 per day for sunpass toll fee. $29.99 for collision and so much more. They will not accept insurance from your carrier it’s a must that you buy their insurance. By the time you take the car you have a bill of $400 that you have to pay upfront. Plus a credit card hold of $250. Their not located inside the airport, they are in a creepy industrial area. BE CAREFUL
They don’t even deserve the 1 star.
Buyer beware of the EXTRA CHARGES which they will say is from the state department, Orlando city fee, state fee.
Better NOT RENT from them very unsafe location, poor service, not professional at all.
I have never written a negative review... until now. Worse car rental experience ever. So many added outrageous charges... outlandish price gouging during a pending hurricane on stranded customers. Your guess is as good as mine if I’ll ever see my deposit again... I did video record the check in of my car to prove nothing was wrong with it and it had a full tank of gas. Very rude customer service. Car was clean I will say that. Use any other rental car agency... not ZEZGO.