Worst experience with a rental car company PERIOD!
Booked through the Expedia app and paid $60 bucks and that was just for the car. Took the shuttle from the airport to their location and had to pay another $500 for a deposit and $80+ for sunpass and insurance through them with a debit card, and to top it all off, the car gets hit on the rear passenger door while parked in the lot while my wife and I were sleeping after not even having the car for 24 hours. So we ended up paying upwards of $700 for a rental car for not even 2 days in Orlando. We will NEVER book through this company again!
Booked through AARP. Arrived at airport and waited 35 minutes for transportation. When we arrived at the office we waited for about another 30 minutes to be helped because the other two customers seemed to have trouble with their rental pickup. We were finally confronted by a rude girl who said she needed $1000.00 deposit held on my credit card. I also bought a full coverage insurance policy through AARP when booking, I still had to show them my declaration page from my personal car insurance. Tried to charge me $58.00 for road side assistance and additional insurance for loss of use, then $7.00 a day for transponder plus tolls. When I questioned why I cant go through the cash lane the girl lied and said the cash lanes are closed because of Covid19, I reluctantly paid another 49.00. I found that to be a lie at our first toll crossing, cash lanes was indeed opened with an attendant present.
Also when we finally got in the vehicle after check in, we found the engine light and tire pressure light was on, not to mention the van needed an alignment. The key fob stopped working halfway through our vacation. I will post photos of their policy that is not on the website to my knowledge, I found a copy posted on display at the front desk. This may be helpful should you not heed this review!
Upon return, we were meet by a man who was very helpful in our return. That was the only pleasant encounter we had. Tipped him $20.00 on our return to the airport.
I purchased a rental through Expedia. I also bought collision insurance for the vehicle online. When my flight landed I had to wait outside with my children for a half hr. Once we arrived to the car rental office the workers said I needed to purchase more insurance and A $1,000 deposit. I was not willing to leave a $1,000 Deposit so I asked for them to return my children and I to the airport. I ended up renting a car from Alamo at the airport for $210 total. This rental place is a scam and only care about money
Listen to the bad reviews. It's all true. I had a reservation booked through and paid in advance via expedia. I have full insurance and have never had to pay for insurance through a rental car company. Not this time. They refused to give me the car until I paid $90 for something called "loss of use". Supposedly if I wreck the car, I have to pay for the time the car is in the shop and unavailable to them to rent out. I said, sure. I'll do that if I wreck your car. But no. I have to pay regardless before I get the car. And it's nonrefundable (I didn't wreck their car so they obviously banked on that one). None of this was mentioned in advance. A total bait and switch. I will never return. Do yourself a favor and AVOID!
I traveled during the covid spread for work, most car rentals were closed and I ended up with zezgo. They gave me great service and car was sparkling clean which was one of my main concerns. Staff was using masks and gloves, anti bacterial was offered as courtesy. I have to say I felt very safe and pleased on how they were handling during these times.
I wish that I could give this place no stars. Zezgo is the worst rental car agency in the industry hands down. Upon arrival the lady at the front desk was beyond rude and unfriendly. I was forced to get insurance (after providing proof that I have insurance) and a toll pass. I was told that the toll pass was already in the car so I had no choice but to pay for it even if I had no use for it. Even the vehicle I was given sounded as if the engine components were grinding together. I was also lied to and told that there was no manager or anyone else that I could speak to about these issues. The overall customer service, fees, inconvenient location and vehicle quality led me to leave this review. I’m in Orlando at least 4 times a year but I’ll never recommend or rent from this place again.
I had a great experience with this car rental. !! Great car and great service. Not in the airport but they do pick you up. Thanks Andrea (she’s hot ) 🔥
Be careful they will overcharge you be there are cheap
Communication is very poor. We prebooked a car but were told to sign papers my husband thought were to say we didnt need the insurance as we already have full coverage. I called and talked to multiple people and was told to email as I did, twice and still have not gotten any kind of response. They dont care about anything once they get your money. If I could give zero stars I would.
The office was not at the airport. It was about a 20 minute drive and you have to wait for the driver.
The office was dirty and the bathroom out of order.
I’m still waiting for my refund after 7 days since I returned the vehicle. Don’t forget the sun pass charge of $70 that we were surprised with. We only used sunpass to get to and from the office which as I stated, was not at the airport. Don’t use this company!
Worst car rental company around. First we paid through Expedia and added insurance. when we got there we were required to add more insurance according to them so add another 120 dollars then they add sunpass 38 more dollars even though I declined. Best part was when we dropped the car off the damage claim. The damage is a small and I mean small chip in the windshield. Rep tried to tell me that it has to have to whole window replacement and it a hazard. Well sir I do DOT inspection daily and that is not even close to a hazard on a semi trucks but nice try. 100 dollars that all the insurance I purchased wont cover. Hmmmm sounds like a scame to me. Now trying to charge another 100 for a windshield they wont replace. I'm not stupid. I will be fighting all extra charges and will worn all to stay away from this scam company.
The absolute worst rental car company I have ever been to. Had to cancel because Cisco, who was our “agent” was incredibly rude, incompetent and made me feel incredibly uncomfortable. After denying insurance, the toll tag and fuel (all incredibly overpriced and insurance doesn’t cover anything). Cisco has the audacity to film us getting in the car and take incredibly inappropriate pictures of my one year old son and husband. He said he was documenting us getting our vehicle. WHO DOES THIS?! Btw, another family was picking up the exact same thing and weren’t treated or documented like that at all. The woman, Sandy had to apologize for how unprofessional he was. This company isn’t even on the airport and to give us a beat up 2011 Camry? Book in the airport. This place is horrible and Cisco is a CREEP.
First thing to those people who are planning to rent car from this place, take these reviews pretty seriously and understand that these are not fake. Ignoring the bad reviews was my biggest mistake. This is a place where you are forced to pay way more than the rental cost. Examples: Toll fees, $9 per gallon if the tank was not Full while returning, Insurance Cost even if you have a full coverage on rental car, and biggest thing the Face and attitude of people at front desk.
I had a full coverage insurance on my vehicle. My insurance covers my rental car too. When I came to pickup my rental car at Zezgo, the lady on the front desk asked me to show the insurance which I did along with my ID. She looked into it and asked me to call the insurance so that she could talk to them to verify. I was standing right there, when I gave my phone with insurance agent online. She talked to the insurance agent and asked whether this covers collision, road-side assistance, etc, and answer was all Yes. And at the last she asked whether this insurance covers something I don't remember now. My insurance agent was confused with this unusual question, and agent said she was not sure. Then zezgo lady hanged up and charged me $25.68. This was such a disgusting and SCAM that I had to face ever. I was not new to Orlando and this was not the first time renting a car in Orlando. NONE of the places have charged me this way. This is totally unethical and rude. If you want to earn more money do some other Scam. Additionally, you cannot force me to charge for Toll. It's okay to tell me the possible fine but making angry face after I said I wouldn't need Toll coverage and I denied the coverage was totally unethical. You should stop fooling people. Even though I had paid online for the rental car, it took me more than 45 minutes.
Only good thing about this place is the driver of the shuttle to and from the airport. He was super nice to me.
DO NOT use this company!!!!! Absolutely biggest rip off!!!! You lose!!!! Instantly. Scam scam scam!!!!! Tell everyone no!!!!! I can’t say this enough! You get so many hidden changes!!!!!!! DO NOT Use this company!!!!
ABSOLUTELY HORRIBLE!!!!! This place is a complete scam! Their customer service is degrading. Beware of their policies and rules. They are not helpful and will not honor any misunderstandings. The guy and the girl got into a one on one argument with my husband. This place is not near the airport. They are not a reputable car rental company. Please go elsewhere! Everyone that goes to them comes out with an exaggerated bill at the end. We witnessed a total of three people get into verbal disputes with them. They are hesitant at accepting debit or bank cards.They WILL FORCE YOU TO PURCHASE THEIR DAILY CAR INSURANCE! At the end of your vacation it will add up to a hefty bill. They do not accept your own car insurance like all other car rental agencies. Any other reviews where they add or type a high mark review must be employees or friends of the rude people that work there. Save yourself the aggravation and go with a real reputable car rental place elsewhere.
This business has an "F" rating at the Orlando BBB. Unlike reputable national brands, this zezgo office requires that you carry their insurance. We even called our agent who told them our insurance covered rentals. Still, we were charged $89 for their insurance. They also tried to make us pay $14 a day for a sunpass (for toll roads), even though we didn't need one.As one customer pulled away, we overheard the woman who worked there say, " I just made them pay $200 for nothing". Stay away from this place!
ABSOLUTELY HORRIBLE!!!!! This place is a complete scam! Their customer service is degrading. Beware of their policies and rules. They are not helpful and will not honor any misunderstandings. The guy and the girl got into a one on one argument with my husband. It’s a place not at all near the airport. They are not a reputable car rental company. Please go elsewhere! Everyone that goes to them comes out with an exaggerated bill at the end. We witnessed a total of three people get into verbal disputes with them. They are hesitant at accepting debit or bank cards.They WILL FORCE YOU TO PURCHASE THEIR DAILY CAR INSURANCE! At the end of your vacation it will add up to a hefty bill. They do not accept your own car insurance like all other car rental agencies. Any other reviews where they add or type a high mark review must be employees or friends of the rude people that work there. Save yourself the aggravation and go with a real reputable car rental place elsewhere.
Great experience Franco was a great shuttle driver nice and safe. Got to the location William took great care of me and my family and even gave us a upgrade
Clean cars will definitely rent again thanks guys.
GREAT EXPERIENCE RENTING A CAR FOR THE FIRST TIME . THERE WAS A LITTLE WAIT FOR THE SHUTTLE BUT NOT TO LONG ONCE I GOT TO THE LOCATION. IT WAS A QUICK AND EASY PROCESS WITH WILLIAM HE HELPED ME OUT EXPLAINED ALL THE COVERAGE FOR CDW AND LIABILITY TO BE COVERED PLUS I RECOMMEND THE SURPASS PACKAGE A LOT OF CONSTRUCTION WILL RENT AGAIN THANKS GUYS
DO NOT USE THIS COMPANY! I REPEAT, DO NOT USE THIS COMPANY. They are a scam!
I rented a car from them in April. I was given a dirty car as an "upgrade." That wasn't really a big deal, though.
Here's the real kicker for me:
I took various photos of the rental car prior to taking it off of their property. I'm so glad I did. When I returned the vehicle, we saw that there was a chip on the windshield (which we didn't notice prior to taking the vehicle). The agent said that he would have to charge me for the chip and insisted that it was not there before we took the car. I then looked at the photos I took before taking the vehicle off the lot, zoomed in on a photo of the windshield, and viola, there was a chip. After proving that the chip was already there (WITH MY VERY OWN PHOTOS), the agent decided not to charge us.
TAKE YOUR OWN PHOTOS WHEN YOU RENT A CAR!! AND BE SURE TO ACTUALLY READ THE CONTRACT YOU SIGN.
We were charged $26 for going through a toll road. But we never went through any toll roads. I used to live in Orlando and I'm aware when I pass through a toll road. I called Zezgo to dispute the charge, but was redirected to an email. After emailing the company's email to dispute the charge, I never heard anything back. I decided to just dispute the charge with my credit card company.
BY THE WAY, THEY CHARGED MY CREDIT CARD ON 4/28 WHICH IS THE SAME DAY I TOOK THE CAR OFF THE LOT. Usually a rental car company will charge you the day you return the car or sometime after.
Save yourself the hassle and just pay a little more and go with a company that has more credibility. This company needs to go out of business. They're scam artists.
BE WARNED!! This company scams you. Makes you pay $20 per day for insurance even if you have your own. Forces you to pay toll fees of $14 per day. Doesn’t let you know all this upfront during booking. Cars are dented. They make you perform your own car inspection. Ridiculous!!!!.
If I could give a 0 star I would. Their drivers earned the 1 star. Scam company. Don’t be fooled by the low upfront prices, there is mandatory fees to take the car. $14.95 per day for liability insurance. $13.95 per day for sunpass toll fee. $29.99 for collision and so much more. They will not accept insurance from your carrier it’s a must that you buy their insurance. By the time you take the car you have a bill of $400 that you have to pay upfront. Plus a credit card hold of $250. Their not located inside the airport, they are in a creepy industrial area. BE CAREFUL
They don’t even deserve the 1 star.
Buyer beware of the EXTRA CHARGES which they will say is from the state department, Orlando city fee, state fee.
Better NOT RENT from them very unsafe location, poor service, not professional at all.
I have never written a negative review... until now. Worse car rental experience ever. So many added outrageous charges... outlandish price gouging during a pending hurricane on stranded customers. Your guess is as good as mine if I’ll ever see my deposit again... I did video record the check in of my car to prove nothing was wrong with it and it had a full tank of gas. Very rude customer service. Car was clean I will say that. Use any other rental car agency... not ZEZGO.