This business has an "F" rating at the Orlando BBB. Unlike reputable national brands, this zezgo office requires that you carry their insurance. We even called our agent who told them our insurance covered rentals. Still, we were charged $89 for their insurance. They also tried to make us pay $14 a day for a sunpass (for toll roads), even though we didn't need one.As one customer pulled away, we overheard the woman who worked there say, " I just made them pay $200 for nothing". Stay away from this place!
ABSOLUTELY HORRIBLE!!!!! This place is a complete scam! Their customer service is degrading. Beware of their policies and rules. They are not helpful and will not honor any misunderstandings. The guy and the girl got into a one on one argument with my husband. It’s a place not at all near the airport. They are not a reputable car rental company. Please go elsewhere! Everyone that goes to them comes out with an exaggerated bill at the end. We witnessed a total of three people get into verbal disputes with them. They are hesitant at accepting debit or bank cards.They WILL FORCE YOU TO PURCHASE THEIR DAILY CAR INSURANCE! At the end of your vacation it will add up to a hefty bill. They do not accept your own car insurance like all other car rental agencies. Any other reviews where they add or type a high mark review must be employees or friends of the rude people that work there. Save yourself the aggravation and go with a real reputable car rental place elsewhere.
Great experience Franco was a great shuttle driver nice and safe. Got to the location William took great care of me and my family and even gave us a upgrade
Clean cars will definitely rent again thanks guys.
GREAT EXPERIENCE RENTING A CAR FOR THE FIRST TIME . THERE WAS A LITTLE WAIT FOR THE SHUTTLE BUT NOT TO LONG ONCE I GOT TO THE LOCATION. IT WAS A QUICK AND EASY PROCESS WITH WILLIAM HE HELPED ME OUT EXPLAINED ALL THE COVERAGE FOR CDW AND LIABILITY TO BE COVERED PLUS I RECOMMEND THE SURPASS PACKAGE A LOT OF CONSTRUCTION WILL RENT AGAIN THANKS GUYS
DO NOT USE THIS COMPANY! I REPEAT, DO NOT USE THIS COMPANY. They are a scam!
I rented a car from them in April. I was given a dirty car as an "upgrade." That wasn't really a big deal, though.
Here's the real kicker for me:
I took various photos of the rental car prior to taking it off of their property. I'm so glad I did. When I returned the vehicle, we saw that there was a chip on the windshield (which we didn't notice prior to taking the vehicle). The agent said that he would have to charge me for the chip and insisted that it was not there before we took the car. I then looked at the photos I took before taking the vehicle off the lot, zoomed in on a photo of the windshield, and viola, there was a chip. After proving that the chip was already there (WITH MY VERY OWN PHOTOS), the agent decided not to charge us.
TAKE YOUR OWN PHOTOS WHEN YOU RENT A CAR!! AND BE SURE TO ACTUALLY READ THE CONTRACT YOU SIGN.
We were charged $26 for going through a toll road. But we never went through any toll roads. I used to live in Orlando and I'm aware when I pass through a toll road. I called Zezgo to dispute the charge, but was redirected to an email. After emailing the company's email to dispute the charge, I never heard anything back. I decided to just dispute the charge with my credit card company.
BY THE WAY, THEY CHARGED MY CREDIT CARD ON 4/28 WHICH IS THE SAME DAY I TOOK THE CAR OFF THE LOT. Usually a rental car company will charge you the day you return the car or sometime after.
Save yourself the hassle and just pay a little more and go with a company that has more credibility. This company needs to go out of business. They're scam artists.
BE WARNED!! This company scams you. Makes you pay $20 per day for insurance even if you have your own. Forces you to pay toll fees of $14 per day. Doesn’t let you know all this upfront during booking. Cars are dented. They make you perform your own car inspection. Ridiculous!!!!.
If I could give a 0 star I would. Their drivers earned the 1 star. Scam company. Don’t be fooled by the low upfront prices, there is mandatory fees to take the car. $14.95 per day for liability insurance. $13.95 per day for sunpass toll fee. $29.99 for collision and so much more. They will not accept insurance from your carrier it’s a must that you buy their insurance. By the time you take the car you have a bill of $400 that you have to pay upfront. Plus a credit card hold of $250. Their not located inside the airport, they are in a creepy industrial area. BE CAREFUL
They don’t even deserve the 1 star.
Buyer beware of the EXTRA CHARGES which they will say is from the state department, Orlando city fee, state fee.
Better NOT RENT from them very unsafe location, poor service, not professional at all.
I have never written a negative review... until now. Worse car rental experience ever. So many added outrageous charges... outlandish price gouging during a pending hurricane on stranded customers. Your guess is as good as mine if I’ll ever see my deposit again... I did video record the check in of my car to prove nothing was wrong with it and it had a full tank of gas. Very rude customer service. Car was clean I will say that. Use any other rental car agency... not ZEZGO.