I literally got off my plane at 12 midnight. The ticket they give says they pick up til 1am. NO ONE ANSWERED THE PHONE. I had to wait at the airport for 4 hours and even when they opened back at 4am NO ONE ANSWERED THE PHONE. By 4:30 (after calling a million times and no answer) I see one driving by and they stopped. I get to the car parking and talk to the man who suppose to be in charge, he tells me they just opened and he is not answering the phone. How do you know if someone has arrived if you do not answer the phone for them. He said they close at midnight, I told him the ticket say they pick up til 1am. I called no one answer. He, with a serious face expression, looked at me and asked "no one picked you up?"........if I am looking at you at 4:30am in the morning do it look like some one picked me up. He barely had anything to say and I realized at that point I am never using them again.
Grat drivers both ways. But... people at the office will help you when dropping off your car to make you feel okay. When coming back to pick it up they don't care no more. They are unprofessional and will give you attitude "I'm the only one here today" like you have to wait. After a long flight you just want to go home as fast as you can. They don't know that.
Love Omni Airport parking. Been using it for years. Great prices, very clean and organized. They have an air-conditioned lobby where you can wait for the shuttle which comes every 15 minutes. Always seem to have clean and new vehicles.
Our flight was 30 minutes late and our luggage was slow getting to the carousel. My wife went ahead and saw an Omni van leaving B37 at 10:50. It was the last Omni van we saw. It is now 1:18am, I’m sleeping in an airport and waiting for Omni to open at 4am. We have used Omni a dozen times in the past but this May very well be the last time.
Update posted 7/12/21. We were contacted in response to an email and given a 4 day free stay for a future use. Since it will be on them we will give Omni another chance as it was our go to parking place. Very convenient, clean vans.
I used to park at this place all the time. Not anymore. Good luck getting the shuttle at the airport. You'll be waiting for 45 min. Want to talk to them? Forget it, they don't answer phones.
This place has gone downhill fast. My last time parking at this facility, they confirmed my arrival time and then after I spoke with an employee to confirm the pickup, they left me at the airport and went home for the night leaving unable to get my car and go home until they returned at 4am in the morning. Completely unprofessional. Spend a couple extra dollars and go someplace reliable. If I could give less stars I would
These guys were ready to work at 5AM! I was able to take my luggage out my car prior to parking, park, picked up by the golf cart and make it back to the front before the next van came along. I was given clear directions on where I needed to go. So helpful
Our flight was a little bit later than expected they stayed open for us, we were like the last customers they had to pick up at the airport but they got us to the place & we got our car and we were on our way past closing; love these guys!
My family missed our flight because of Omni. 1st and last time using them. Waited 15 min in line just to drop off the car. Had to park the car very far and WALK back to where the the bus picks you up. Waited another 15 min for the bus, just to be dropped off on the 1st floor where you rent vehicles. Needless to say by the time we stood in tsa we missed our flights and had to pay an extra $500 for new tickets. Omni has 0 sense of urgency when it comes to people traveling.
Avoid here at all costs. Had a reservation for 4am the check in worker Melissa was 15 minutes late to work and caused everything to be backed up at 4am. I was the first person here. The shuttle worker (didn’t get a name) loaded my bag into the vehicle and Melissa told me to park. I parked at the first space available and by the time I got back to the front ( not even 3 minutes) they pulled away with the other people who came after me and left with my bag in the vehicle and all. When asking for Melissa name she caught an attitude with me and I wasn’t even being rude. Get different job if you want to act like this. Terrible customer service
Do not waste your time booking here !!! I waited almost an hour at the airport for a shuttle to arrive. They’re website says they arrive every 15-20 minutes which is a lie. I tried calling their customer service and it was impossible to reach someone, mind you this was almost at 0600 a.m. When I finally spoke to a rep, I was advised I has to wait longer because of the driver. This is my last time doing business here.
I found Omni through a cheap airport parking site and decided to give it a try. I have to say I appreciate their promptness and customer service. We parked there for a week and it was an easy process. When we drove up, someone was there to greet us and tell us where to park and what to do. I know this sounds simple, but we’ve parked in other lots that don’t and we end up having to hunt down attendants and ask questions. I read some reviews saying it was hard to get a shuttle to pick them up. I didn’t have that experience. They called me the morning of the day I was to pick up my car to confirm when my flight landed. They took my flight number just in case it was delayed. Unfortunately, the flight was two hours delayed due to weather. Omni closed at 1:00 and we were still waiting for our bags at 12:45. The attendant called me and assured me it wouldn’t be a problem but that they closed in 10 min, despite their last pick up being midnight. They stayed over and picked us up. Their communication and willingness to accommodate us was very much appreciated! I am a very satisfied customer and will be using them again.
Have parked here several times and never had a problem. Love that I get to keep my keys with me. Great customer service in person (hard to reach anyone over the phone) Shout out to Cam at the parking entrance, amazing customer service and facilitated make the whole process to a pleasant experience!
First time ever using a park and ride... Very friendly people and shuttle service was excellent.. if I ever end up having to use one again I will definitely be back to this one
This is my second time using this parking place and they never fail to be extremely late transporting to and from the airport. I am very disappointed I tried to give them another shot but it takes atleast an half hour to an hour each wait for transportation. I hope they soon improve this I would never recommend this place to anyone.
I spent an hour waiting at the airport for the shuttle then decided to just use Lyft to get to the parking lot. Once I got there the entrance was blocked with trucks. I made a reservation to leave at 1am and not a single employee told me that they wouldn't be at the parking lot to let me out. Even the website says 24/7 when you look it up. I had to wake a friend up in the middle of the night for a place to stay until they opened up. Just an FYI to the owner if you don't plan on being open 24/7 you should update your website to avoid stuff like this. Can't wait to pick up my car later on.
I only gave this place two stars when I checked in they never told me I could leave my bags at check-in station and they would watch them. I'm walking down from parking my car with my three bags and I noticed the same guy that checked me in was telling other drivers they could leave their bags there and he would watch them. the driver let me off at frontier instead of Southwest and said the booth was right inside. I had three bags and I had to walk down three stations before I reached Southwest. So the driver did not do his job. But on the way of my return different driver and he was just wonderful got my bags wanted to go to drive me down to my car the service was a lot different.
Great place to park, car battery was dead when we got back from our trip because we left a dome light on. Employee helped get us a jump and get our car started. Was very nice and helpful about the whole thing, better than “the parking spot”
I have used this place many times over the years. I reserve in advance and always get the best price. Access is simple. I like to park my own car. Transportation to and from airport is always fast and without delay. If you are looking for uncomplicated parking at a great price you will like Omni Airport Parking.
We have always had a good experience with omni and we use them exclusively when we fly. The car is safely parked, van is usually there within 15 min to pick you up when you arrive back. The drivers are friendly especially Francisco who was great! Also prices are reasonable. Will use them again and again!
This morning I was running late to my flight, the checking in was very quick and once i told the driver Eva i was running late he made a speedy transition to the airport, it was a safe but very smooth transition. You can tell his is a very experienced driver and he definitely deserves more credibility if he isn’t getting that already! 100/5 stars !!!!
I was afraid at first because of so many bad reviews, but decided to give it a try.
And it was a great experience.
I had no problems at all, quick and close to the airport, shuttle driver left us in front of the airline to do the check in and to come back he picked us up where indicated in 15 min after we arrived.
3rd time using this company and the night time valet is very professional and speedy with his check ins. Prices are very affordable, the bathroom is also very elegant and clean. Something different I haven’t experienced most definitely a 5 star!
E is a excellent driver he gets us to the airport fast and safe. I was extra early for my flight today! The parking prices are also very affordable. Very good company!
I arrived in Orlando late last night (21 September 2020), and Francisco was my driver. Pick up was prompt, he was friendly and polite, and the shuttle was impeccably clean. My driver to the airport was also wonderful (early morning on 15 September 2020), but I dont remember his name. Thanks for amazing service! I'll be a returning customer!
4th time coming to this company and it’s always going great. Checking in was smooth, didn’t have to wait for the shuttle because they were already there. Evaristo shuttle was very clean and smelled very good, he greeted me very kindly and handled my luggage with care and that act stood out to me! This company never disappoints :)
Fransisco was awesome and took me to the airport on time!
Francisco was great! Good attitude and friendly smile.
Francisco was great! Dropped me off at a destination that was easiest for me and made sure all my needs were met! Will be using Omni parking for all my future trips.
Check in was super easy & smooth! Have a nice conversation with the staff and I enjoyed my few minutes upfront, appreciate the lovely customer service :)
EVARISTO IS SUCH AN AMAZING DRIVER. NOT JUST A GREAT DRIVER BUT A GREAT PERSON TO TALK TO! The customer service he provided me with is 1 in a million! Thanks E and hope you see this lovely review :)
I parked my car there Friday morning the process was very quick and the drivers from the morning are very lovely and offer a great service! I recommend this company to anyone.
Paid for valet parking told we had to park ourselves even though we were charged extra. When asked about it we were told we had to email corporate email didn’t work won’t answer the phone or messages left.
My favorite car lot for trips.