Do not waste your time booking here !!! I waited almost an hour at the airport for a shuttle to arrive. They’re website says they arrive every 15-20 minutes which is a lie. I tried calling their customer service and it was impossible to reach someone, mind you this was almost at 0600 a.m. When I finally spoke to a rep, I was advised I has to wait longer because of the driver. This is my last time doing business here.
I found Omni through a cheap airport parking site and decided to give it a try. I have to say I appreciate their promptness and customer service. We parked there for a week and it was an easy process. When we drove up, someone was there to greet us and tell us where to park and what to do. I know this sounds simple, but we’ve parked in other lots that don’t and we end up having to hunt down attendants and ask questions. I read some reviews saying it was hard to get a shuttle to pick them up. I didn’t have that experience. They called me the morning of the day I was to pick up my car to confirm when my flight landed. They took my flight number just in case it was delayed. Unfortunately, the flight was two hours delayed due to weather. Omni closed at 1:00 and we were still waiting for our bags at 12:45. The attendant called me and assured me it wouldn’t be a problem but that they closed in 10 min, despite their last pick up being midnight. They stayed over and picked us up. Their communication and willingness to accommodate us was very much appreciated! I am a very satisfied customer and will be using them again.
Have parked here several times and never had a problem. Love that I get to keep my keys with me. Great customer service in person (hard to reach anyone over the phone) Shout out to Cam at the parking entrance, amazing customer service and facilitated make the whole process to a pleasant experience!
First time ever using a park and ride... Very friendly people and shuttle service was excellent.. if I ever end up having to use one again I will definitely be back to this one
This is my second time using this parking place and they never fail to be extremely late transporting to and from the airport. I am very disappointed I tried to give them another shot but it takes atleast an half hour to an hour each wait for transportation. I hope they soon improve this I would never recommend this place to anyone.
I spent an hour waiting at the airport for the shuttle then decided to just use Lyft to get to the parking lot. Once I got there the entrance was blocked with trucks. I made a reservation to leave at 1am and not a single employee told me that they wouldn't be at the parking lot to let me out. Even the website says 24/7 when you look it up. I had to wake a friend up in the middle of the night for a place to stay until they opened up. Just an FYI to the owner if you don't plan on being open 24/7 you should update your website to avoid stuff like this. Can't wait to pick up my car later on.
I only gave this place two stars when I checked in they never told me I could leave my bags at check-in station and they would watch them. I'm walking down from parking my car with my three bags and I noticed the same guy that checked me in was telling other drivers they could leave their bags there and he would watch them. the driver let me off at frontier instead of Southwest and said the booth was right inside. I had three bags and I had to walk down three stations before I reached Southwest. So the driver did not do his job. But on the way of my return different driver and he was just wonderful got my bags wanted to go to drive me down to my car the service was a lot different.
Great place to park, car battery was dead when we got back from our trip because we left a dome light on. Employee helped get us a jump and get our car started. Was very nice and helpful about the whole thing, better than “the parking spot”
I have used this place many times over the years. I reserve in advance and always get the best price. Access is simple. I like to park my own car. Transportation to and from airport is always fast and without delay. If you are looking for uncomplicated parking at a great price you will like Omni Airport Parking.
We have always had a good experience with omni and we use them exclusively when we fly. The car is safely parked, van is usually there within 15 min to pick you up when you arrive back. The drivers are friendly especially Francisco who was great! Also prices are reasonable. Will use them again and again!
This morning I was running late to my flight, the checking in was very quick and once i told the driver Eva i was running late he made a speedy transition to the airport, it was a safe but very smooth transition. You can tell his is a very experienced driver and he definitely deserves more credibility if he isn’t getting that already! 100/5 stars !!!!
I was afraid at first because of so many bad reviews, but decided to give it a try.
And it was a great experience.
I had no problems at all, quick and close to the airport, shuttle driver left us in front of the airline to do the check in and to come back he picked us up where indicated in 15 min after we arrived.
3rd time using this company and the night time valet is very professional and speedy with his check ins. Prices are very affordable, the bathroom is also very elegant and clean. Something different I haven’t experienced most definitely a 5 star!
E is a excellent driver he gets us to the airport fast and safe. I was extra early for my flight today! The parking prices are also very affordable. Very good company!
I arrived in Orlando late last night (21 September 2020), and Francisco was my driver. Pick up was prompt, he was friendly and polite, and the shuttle was impeccably clean. My driver to the airport was also wonderful (early morning on 15 September 2020), but I dont remember his name. Thanks for amazing service! I'll be a returning customer!
4th time coming to this company and it’s always going great. Checking in was smooth, didn’t have to wait for the shuttle because they were already there. Evaristo shuttle was very clean and smelled very good, he greeted me very kindly and handled my luggage with care and that act stood out to me! This company never disappoints :)
Fransisco was awesome and took me to the airport on time!
Francisco was great! Good attitude and friendly smile.
Francisco was great! Dropped me off at a destination that was easiest for me and made sure all my needs were met! Will be using Omni parking for all my future trips.
Check in was super easy & smooth! Have a nice conversation with the staff and I enjoyed my few minutes upfront, appreciate the lovely customer service :)
EVARISTO IS SUCH AN AMAZING DRIVER. NOT JUST A GREAT DRIVER BUT A GREAT PERSON TO TALK TO! The customer service he provided me with is 1 in a million! Thanks E and hope you see this lovely review :)
I parked my car there Friday morning the process was very quick and the drivers from the morning are very lovely and offer a great service! I recommend this company to anyone.
Paid for valet parking told we had to park ourselves even though we were charged extra. When asked about it we were told we had to email corporate email didn’t work won’t answer the phone or messages left.
My favorite car lot for trips.