Easy if you do the reservation online. I had 2 issues that I had to call and they were both bad. The first call was in the evening about my 30 day deal and the man was extremely rude, and refused to give me his name. The second trip. I was asked to leave a message for a call back. Never happened. I gave the business a higher star rating because Gilbert was great both times. He deserves 5 stars. The shuttle was easy both trips
I found Omni through a cheap airport parking site and decided to give it a try. I have to say I appreciate their promptness and customer service. We parked there for a week and it was an easy process. When we drove up, someone was there to greet us and tell us where to park and what to do. I know this sounds simple, but we’ve parked in other lots that don’t and we end up having to hunt down attendants and ask questions. I read some reviews saying it was hard to get a shuttle to pick them up. I didn’t have that experience. They called me the morning of the day I was to pick up my car to confirm when my flight landed. They took my flight number just in case it was delayed. Unfortunately, the flight was two hours delayed due to weather. Omni closed at 1:00 and we were still waiting for our bags at 12:45. The attendant called me and assured me it wouldn’t be a problem but that they closed in 10 min, despite their last pick up being midnight. They stayed over and picked us up. Their communication and willingness to accommodate us was very much appreciated! I am a very satisfied customer and will be using them again.
I parked my car there Friday morning the process was very quick and the drivers from the morning are very lovely and offer a great service! I recommend this company to anyone.
EVARISTO IS SUCH AN AMAZING DRIVER. NOT JUST A GREAT DRIVER BUT A GREAT PERSON TO TALK TO! The customer service he provided me with is 1 in a million! Thanks E and hope you see this lovely review :)
Have parked here several times and never had a problem. Love that I get to keep my keys with me. Great customer service in person (hard to reach anyone over the phone) Shout out to Cam at the parking entrance, amazing customer service and facilitated make the whole process to a pleasant experience!
Great place to park, car battery was dead when we got back from our trip because we left a dome light on. Employee helped get us a jump and get our car started. Was very nice and helpful about the whole thing, better than “the parking spot”
When we parked our car, we were able to board a shuttle immediately to the airport. However, upon returning back to Orlando, we waited a very long time for the shuttle to pick us up from the airport. Both drivers were great, especially the driver that picked us up from the airport. Other than the long wait for the shuttle at the airport, the experience was pleasant and a good value.
First time ever using a park and ride... Very friendly people and shuttle service was excellent.. if I ever end up having to use one again I will definitely be back to this one
Parked here many many times. Don’t pay for expensive airport parking. They have a free shuttle that is quick and efficient. Slower if you arrive in the middle of the night.
I love parking at Omni. The representatives are friendly, courteous, and professional. I would recommend everyone to park here when they are flying out. Alessandro is amazing. I hope his employer sees this review and gives him a bonus.
Our flight was a little bit later than expected they stayed open for us, we were like the last customers they had to pick up at the airport but they got us to the place & we got our car and we were on our way past closing; love these guys!
4th time coming to this company and it’s always going great. Checking in was smooth, didn’t have to wait for the shuttle because they were already there. Evaristo shuttle was very clean and smelled very good, he greeted me very kindly and handled my luggage with care and that act stood out to me! This company never disappoints :)
E is a excellent driver he gets us to the airport fast and safe. I was extra early for my flight today! The parking prices are also very affordable. Very good company!
3rd time using this company and the night time valet is very professional and speedy with his check ins. Prices are very affordable, the bathroom is also very elegant and clean. Something different I haven’t experienced most definitely a 5 star!
My go-to place for Orlando Airport long-term parking. I have parked here at least 20 times in the past 5 years. Pricing is more than reasonable, there seems to be hundreds of parking spaces, shuttle to and from the airport is very frequent and reliable. Also the workers there are always friendly - especially Allie - she is so lovely and goes out of her way to assist. She's truly an asset to any customer-based company.
I was afraid at first because of so many bad reviews, but decided to give it a try.
And it was a great experience.
I had no problems at all, quick and close to the airport, shuttle driver left us in front of the airline to do the check in and to come back he picked us up where indicated in 15 min after we arrived.
First few times in late 2019 were questionable.
However, 20+ stays over the past 3 years i have seen notable improvements in ease of entry (which are my priorities) and exit with new technology, with prices consistently competitive.
The instances where the lot is full and actual parking spot is quite further away (> 100 yards from the shuttle and up to 1000), I’ve seen relatively good service from the crew to get you to and from.
Regarding shuttle service, you typically get dropped off in the main hub for your flight, not at the actual departure level like most, but just go up the elevator to the third floor and you are goos. Upon return, be sure to note the shuttle arrival spots in both terminals as indicated on your ticket on the first floor. That said, The shuttle drivers are AWESOME.
Only complaint i have is if you exceed your return date/time by even the smallest of fractions (as i have 3 times in 2023 due to flight delays and plan changes), you WILL get taken to the cleaners for that extra time, so beware.
In the end, Omni AP has been my preferred airport parking choice the past year and see no better option for value, proximity, and service!
I've read the bad reviews and I've never had this type of experience. I've used their service multiple times. It's a self-serve parking. You pay, pull your car to the gate, show the person working your confirmation while in your car, and they tell you where to park (e.g. Any place past the "D" sign). Coming back they have a shuttle. It's not punctual but it brings you back for free and for the price I'm not complaining. And once you're there just walk into the lot and find your car and drive off. I'll keep using this company until they give me a reason not to, but for me. Great experience with them!
We have always had a good experience with omni and we use them exclusively when we fly. The car is safely parked, van is usually there within 15 min to pick you up when you arrive back. The drivers are friendly especially Francisco who was great! Also prices are reasonable. Will use them again and again!
Great And Fast Customer Service! It’s Effortless, Easy And Simple. Great Customer Service And I would totally use them again. They are a little pricey but they are the cheapest in the area .i would Then to bring there prices down just a bit . There check in station is very nice . They have snacks and drinks available to purchase for your plane ✈️ ride and they have a big selection. I will say that the bathroom needs work. 🚽 first of all they barely had any toilet paper 🧻 and second of all they one tiny tiny tiny light inside the bathroom 🚽 so it’s liking your using the rest room in the dark and no one wants to do that . The lot is amazing and big so you will find a space with no problem and feel totally at ease that your car is safe because they have security and and a walk around there complex . They provide shuttle service to and from the airport . I was going to Missouri to visit my family . The inside of there shuttle is clean and has lots of space for you and your luggage 🧳
I would totally recommend this company the next time you travel .
Please FOLLOW ME ON YOUTUBE AT FEARSMAN26
Great timing for picking up and dropping off. 3rd time using this company and I will continue to use them. Reasonable prices.
We used Omni for the first time and we were not disappointed! Safe, secure- our car was just as we left it. Staff goes above and beyond- professional, friendly, and helpful! Everyone is dressed nicely and business-like. We had Stefano as our driver today, and he was so nice and pleasant! Stefano is a valuable asset to Omni Parking! We highly recommend this fine establishment! So close to the airport and shuttles are clean! Can’t beat the price! Thank you!
I have used this place many times over the years. I reserve in advance and always get the best price. Access is simple. I like to park my own car. Transportation to and from airport is always fast and without delay. If you are looking for uncomplicated parking at a great price you will like Omni Airport Parking.
Parking experience was not too bad. It was reasonably priced and wasn't too much trouble.
The shuttle service could be improved. The shuttle driver to the airport said he was only dropping off in one location, and it happened to be at the exact opposite side of the airport from my departure gate. Upon returning, my plane was delayed, and I arrived at about 1:30 am. There were notes about shuttle service ending at around 1 or 2 a.m., so I wasn't sure if I had a ride back to the lot. Plus, there was confusion about where the pickup was at the airport. Eventually, I did catch a shuttle and made it back to my car.
Fransisco was awesome and took me to the airport on time!
We are not sure why people give bad reviews for this, but it was a good experience for us. We parked our car there for 3 nights, the shuttle bus came quick and too us to the airport on time. The the we came back, we called the after we have arrived at the airport at 11:30pm and the shuttle bus came on time. Note, if you rent a car from there, then you must get there before 11pm because they close at exactly at 11pm. So you need to arrive at the airport by 10pm or before that. Hope this will help you guys. And you park your car, then make sure you get there before 2am, otherwise you’ll have to pickup your car after 4am. Their customer service is great too so far. Hope they’ll keep up the great service.
Had such a great parking experience during the Christmas holiday! We waited until the last minute to find parking and lucky for us Omni had spots available. The pricing was a great deal and the staff were so nice, especially Kiara and Joshua. Will definitely be parking here from now on, thank you!
My favorite car lot for trips.
I arrived in Orlando late last night (21 September 2020), and Francisco was my driver. Pick up was prompt, he was friendly and polite, and the shuttle was impeccably clean. My driver to the airport was also wonderful (early morning on 15 September 2020), but I dont remember his name. Thanks for amazing service! I'll be a returning customer!
Francisco was great! Good attitude and friendly smile.
These guys were ready to work at 5AM! I was able to take my luggage out my car prior to parking, park, picked up by the golf cart and make it back to the front before the next van came along. I was given clear directions on where I needed to go. So helpful
2nd time using them. Great price & good service. My flight was delayed & took forever to get my luggage at the airport so waited a little while but not long to be picked up even though it was late. They even drove me to my car.
Francisco was great! Dropped me off at a destination that was easiest for me and made sure all my needs were met! Will be using Omni parking for all my future trips.
This morning I was running late to my flight, the checking in was very quick and once i told the driver Eva i was running late he made a speedy transition to the airport, it was a safe but very smooth transition. You can tell his is a very experienced driver and he definitely deserves more credibility if he isn’t getting that already! 100/5 stars !!!!
Love Omni Airport parking. Been using it for years. Great prices, very clean and organized. They have an air-conditioned lobby where you can wait for the shuttle which comes every 15 minutes. Always seem to have clean and new vehicles.
I love this place! I usually prefer to park my car here but they fill up quick.
I had a parking crisis because I booked another place and prepaid, and they refused me at the entrance. I went over to Omni and they took care of me and let me park there! Even got a ride from the parked car to the shuttle from Rafael! I truly recommend this place! Thank you so much Rafael and Omni for taking care of me!
Check in was super easy & smooth! Have a nice conversation with the staff and I enjoyed my few minutes upfront, appreciate the lovely customer service :)
KK checked me in and was super personable, efficient and helpful. Jose (shuttle driver) was pleasant, drove safely and helped me with my luggage. I’ve tried a few airport parking places and this is by far my favorite. Always a good experience and super affordable!