Room was fine, clean. Breakfast was fine, hot and cold foods, nothing special but better than grab bag. I was glad I could leave my car there parked during my trip. The pool wasn't the cleanest, and the pool and hot tub could use a face lift. However, a big part of why we chose this hotel was because there was a shuttle to the airport. I booked through a third party. I then called the hotel directly to confirm my reservation with the parking and shuttle. I was disappointed to arrive and be told there was no shuttle. That caused an additional cost for my trip that I wasn't prepared to have. And when I asked to speak with a manager I was told there wasn't one and I would have to wait until later the next morning, after I would be gone. Very disappointed.
Nice place for a quick stop! Our room had plenty of space. The sectional couch was a bonus. The hotel is very clean and well care for. The staff was friendly enough. The pool area is clean and well kept. (The traffic noise is a bit loud at the pool. The close proximity to the FL turnpike, although convenient, is loud outside. The room was very quiet.)
Even though this hotel was by the interstate you couldn't hear the traffic. Rooms were nice big and spacious. The staff was awesome. Would be booking here again. Also has full hot and cold breakfast.
The rooms are so spacious, well tidy and the breakfast is perfect, you have a enough for yourself and your family. It a good place for couples, families, and it closer to the airport and malls. I really enjoyed my stay there
Took us forever to get here. Not a single ride share available and of course hotel doesn’t offer transportation or help in any way. Finally arrived at 2:30am. I had paid for this room in advance, about a month in advance. I requested a king. Got here, of course my requested room isn’t available. I called twice and advised the people at the front desk, one male and one female, that I was arriving late and that my flight was delayed. I am given two double beds and a handicapped room. I get that we are only here for one night and a need a place to crash, but it’s just what this whole thing represents. Why is it so hard to honor the room someone paid for way in advance? Someone else obviously took our room. Between the fact that the airport here is trash and the experiences thereafter, including this hotel, I don’t think I am ever coming back to Orlando if I can help it.
We got a nice deal on a suite with two queen size beds. It was very spacious and seemed pretty clean! The bathroom was big, but not as nice as the room. Only real complaint is the shower's water pressure was poor, otherwise a great place!
Clean and safe with friendly service and nice amenities. The pandemic accommodating grab and go breakfasts are tasty and perfect portions. We enjoyed the surprisingly affordable snack shop by the front desk and getting to know other visiting families in the pool/hot tub area. We would definitely stay again!
I absolutely love the employees that work here so helpful
This is also a fairly priced hotel and very clean!!
If quiet and clean with the most friendly people is what you're looking for then look no further this is the place to be!
It was very pricey but it was a nice establishment. The services were a little less than expected, probably due to covid. The continental breakfast was very basic and scarce. The room was clean and the staff were polite. It's just that the cost didn't match the services provided.
This hotel is ok if you like loud people in the room next to you at 2 or 3 in the morning talking loud and playing music. I notified the front desk and it didn't do any good, also if you like the smell of Marijuana in the hallways and the elevator this might be your place its not for me so I will spend more money and stay elsewhere.
Picture this, landing in Orlando at 5 AM after a long turbulent red eye from San Diego getting no sleep, only to call our hotel to find out the earliest we can check in is 12PM!! After calling several hotels and getting the same response,we called Comfort Suites and this angel of a man (Raul) answers and accommodates our very early check in!! Although that in itself was enough for me to give the hotel a good rating, I will also share the room was great. The room was very spacious, comfortable beds, plenty of pillows, comfy couch,convenient fridge and microwave,and the fitness center was sufficient. They also have a snack shop, computer work area, and daily coffee 🤤 I was just very pleased with my stay at Comfort Suites and will def stay there again whenever I visit Orlando again.
A very bad and disappointing experience.
I wish I could give 0 stars.
I book this hotel through a 3rd party. I asked to be charge at the front desk. The day of the reservation comes, I call because we where going to be checking in later than 4pm. When I call a very rude front desk lady attended my call. She told me that my reservation was canceled. I'm very confused because NO ONE has contacted me by any means, So I ask her what was the reason why my reservation got canceled? and if there is any room available?, very rudely she answered that They had issues with my card that day of the reservation, so they decide to cancel and the hotel was full. I try to explain that no one contacted me to resolve the issue with the credit card (not even a email) I explained that when I was booking there where nothing stating that they where able to cancel without notice but she didn't care, In a way told me that wasn't her problem.
Really disappointed, the customer service was bad and sadly the way they managed the situation too.
They lost a customer.
This facility not only has an excellent price, it also has an excellent staff. I have travelled for over 40 years, and this is, by far, is the best experience I have ever had in any hotel. Their facility is clean, comfortable, and quiet. The staff goes above and beyond what is required, to insure that their residents are happy and comfortable. Please do not hesitate to stay there. You will be satisfied at their level of service, kindness and making you feel at home. I know I do.
Great welcoming staff. Friendly. Thanked me for me a loyal Diamond member. Great room. Clean with a Large TV.
The room was great with the exception of the A/C making noise and kept shutting off in the middle of the night over and over, no matter what setting. Kids next door we’re running hard in the room and in the hallway keeping my wife and I up. I was told that coffee was going to be made, and by the time I got down there while leaving, there was 0 coffee.
Very nice hotel. Cleand and modern. Would give 5 stars but no washcloths and one very small bar of soap. Recommend though. Convenient to airport.
Great location and rates! It was very quiet with clean and spacious rooms. The kids loved the pool. I enjoyed the hot tub. I'd definitely stay here again.
Great hotel, check in was fast and smooth. Because we prepaid, they had everything ready it took 2 minutes the clerk was very professional. The room was very very clean the Ac worked like a charmed. We stayed one night before our flight to Boston ,since our home is 3 hours away.
I really like it clean pool an hot tube
The room is big the bed is comfy
Lots of pillows. I wish I stayed here my whole stay in Fla
Great hotel! Check out best price at very bottom of choice priveledge website. They have a jacuzzi suite for $85!
Noisy aircondioning makes it hard to sleep. Very clean, huge comfortable rooms would be a very nice place if they would fix the aircon so you could sleep, which is the main purpose for being there
Extremely pleased! The hotel was in great condition and clean, the staff was helpful and courteous, and the bed was comfortable. I would definitely stay here again!
Quiet, friendly service. Front desk employee helped me figure out the best way to use my choice reward points and even gave me a discount because I had issues with that on the internet. She went above and beyond.
Ingrid from the sales department was wonderful, compassionate and caring and helped me with my reservation . She was a pro with a commitment to a high level of customer service and I thank her.
I always stay here when flying out of OIA. Very comfortable beds and great breakfast. Decent price and I always know what to expect when I stay at Comfort Suites. No surprises!
Very comfortable bed! I slept sooo good. The staff was friendly, kind and helpful. It was clean and comfortable.
Really nice for the price! Got a king bed and the room was spacious! My only complaint was that the shower wasn't always as hot as it should've been. Not a huge deal tho! I'd go again!!
Quite disappointed that the Airport Shuttle was not available for an early 6AM flt as all the airlines request passengers to be at the airport 2 hrs in advance. Comfort Suites shuttle does not begin service until 4:30 AM. We are hoping the cab will be at the motel at 4:00 AM. Otherwise, the accommodations are satisfactory.
Clean and roomy very close to airport SeaWorld and universal resort
This was the most comfortable hotel out of all the ones we stayed at during this trip to Fl. It was a shame it was for such a short stay as we had an early flight. Will remember this one though!
As far as Comfort Suites go this is a nice one! Clean, spacious, rooms and close proximity to the airport are hotel pros. It's walkable to a 24 hour Waffle House and about a 30 minute drive to the Disney World parks.
Friendly helpful staff decent rooms for a good price
Beautiful place everything was clean and tastefully decorated. All the associates were very helpful and friendly
Desk staff and housekeeping was friendly. Room was comfortable. TV was decent and refrigerator worked. Appeared clean, no specific issues. Just a basic hotel room.
The detractors were breakfast and the airport shuttle.
Breakfast was beyond basic. Staff started to put everything away 20 min early. That seems unacceptable. I was in the middle of making toast and staff was pulling everything away a full 20 min early.
The airport shuttle was unsafe at best. Staff both there and back used their cell phones while driving, without a headset. They held it against their ear while driving a bus filled with people. There were no seatbelts which made it even worse. This behavior is absolutely unacceptable. Drivers looked unprofessional as if they just got hired off the street by a temp agency. Clothing was definitely not business appropriate. Just made for a very unprofessional experience where these employees put everyone at risk. I won’t be back just because of this unsafe driving.
Fantastic, service was exceptional. They went out of their way to help me. Transportation and flights.
Great place to stay...But staff should do something about the hot hallways..some people have health conditions n cannot b hot...night time u cant tell but in the daytime its way to hot....other than that very nice hotel n room was perfect....
Great room and price hot breakfast and 24 hour coffee. They have a nice little exercise area and the staff was very friendly and helpful.
Everything worked. No drama except that the toaster for breakfast did not work. Big deal!
Room was comfy for a one night stay and close to airport
Nice clean rooms. Nice service. Had snacks to buy late night..
Clean rooms. Modem decor. Comfortable beds and linens. Great quality and value for the price!
Very nice rooms! Comfortable bed. Accommodating and friendly. Close to the airport. I would stay again.
This is a great hotel close by the Airport. They even have shuttle vans to drop you off at the Airport. The elevator sometimes is a little bugged out but over all still 5 stars.
Being from out of town, I had an excellent stay at this Comfort Suites.
The staff was really nice and friendly with excellent customer service. I am not sure what all the bad reviews are about.
The room was very comfortable with great accommodations. It was a great and nice room for the price that we paid. They have a nice little kitchenette area where you can purchase drinks, snacks and otc medications. It is also close to some fast food restaurants and other restaurants in the area.
They serve a continental breakfast that is delicious and includes things like sausage, waffles, and cereal. It has a very relaxing vibe in the hotel as well. My only complaint is that my room had some electrical issues with the lights turning on and off, but other than that minor setback, it was fantastic. I would stay here again when I come back to Orlando in the future.
I only stayed there for the night but it wasn't to great. For the price it was fine but it could use some help. The beds were nice and it seems that is were most of the money goes which is good I guess. Don't sit down hard on the couches as you'll just hit the fold out bed which I can tell you is not fun from personal experience. The breakfast was average but not bad. Was nice if you are needing to get out fast and just need a quick bite. Other then that the staff were very friendly and the problem was definitely not with them at all it was just the upkeep and the quality of the rooms.