I’m generally satisfied with this parking service. My car was picked up quickly and the shuttle to the airport came after a short wait. However, I’m giving 4 stars instead of 5 because when I returned from my trip, I had to wait about 25 minutes at the designated spot in the airport before the shuttle arrived. Other than that, everything went well — I even had $400 in cash left inside the car, and nothing was touched.
This is my go-to EWR airport parking spot! I’ve parked here on 4 separate occasions and each of them have been excellent. Pros: super close the the airport, shuttle is quick to airport, even quicker to get picked up, they bring the car right to the front of the lot when you come back from your trip. Malik was great for getting the car ready for me even when we arrived back from the trip a day earlier than scheduled on our reservation.
I'm hopeful that I'll get a shuttle easily, that my car will be there as well as the few things I had inside. I was uncomfortable when I found out I had to leave them my key to move the car while I'm gone. Very uncomfortable. I agree with the other reviewers - I did find the place to be sketchy-looking and the guy behind the desk to be rude, but I won't care about that if they get me a shuttle promptly and my car back safe and sound. So far, I haven't had any surprise extra charges. I will update this review after I get my car back. Fingers crossed!
Update: I followed the directions on the ticket - called the number and went to the designated door. It was freezing outside, so I waited inside and watched. The guy called me asking where I was, because the driver had stopped a door away from me. But I got on the shuttle and made it back to the lot easily enough.
My car was waiting for me, and everything seemed to be just as I left it. I came back earlier than planned, and the guy told me I should have called earlier because my car was 3 deep in the lot. He actually didn't come across as rude this time, though he was very abrupt when we spoke on the phone. He did not offer me a refund for the unused days I had paid for, and I didn't bother asking.
I was relieved and satisfied with their service. If they would communicate a lot better, I think they'd get a lot better reviews.
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