Holiday Inn Express SFO

Holiday Inn Express SFO

Unavailable
1 2 3 4 5
Good
2.2 miles from SFO
373 South Airport Blvd, South San Francisco, CA, US

Overview

3.8

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Address
373 South Airport Blvd, South San Francisco, CA, US
Google Map
Holiday Inn Express SFO
1 2 3 4 5
Good
373 South Airport Blvd, South San Francisco, CA, US

Amenities

Google Reviews

3.8
Good
1 2 3 4 5
(Based on 714 reviews)
Niyah Christensen
1 2 3 4 5
Extremely happy to be staying at this hotel again! One of the best I would say in its category. Excellent service and the rooms are well maintained, spacious, and clean. Small things like smell good towels, going green initiatives like refillable bottled glass make a big difference. I’m just proud to say this and will recommend the hotel to everyone.
Jon Fitzpatrick
1 2 3 4 5
Fast, friendly, clean. Perfect for a night before an early flight. Due to COVID breakfast was a bit limited but still adequate. Clearly doing their best.
Habiba Nicholls
1 2 3 4 5
The location is just perfect! The employees are very friendly, and you will immediately feel their attention to the utmost guest satisfaction, even the room design is simple yet elegant. Also, the food in the morning buffet served all my favorite dishes! I highly recommend this hotel to all my family and friends.
Klella Farris
1 2 3 4 5
I am not too fond of them charging for parking. The rooms are the nice and the beds even nicer. We had trouble with front desk not answering their phones. Housekeeping were outstanding and very helpful. Put attention when they want to charge extra things. Also bring your water and food stuffs because their water bottles cost $3.50. On the plus side McDonald's is next door. Please be advise the inside closes at 3pm.
Alexis Hawkins
1 2 3 4 5
Very convenient location to the airport. Room was very clean. Had several issues with the room key not working on the door to the room. It was listed that the hotel had air conditioning. At least our room did not. It was miserable hot in the room. Having to pay $12 a day to park was outrageous.
The-PC Doctor
1 2 3 4 5
Good for sleeping, nice place not so nice area.
Brendan Branson
1 2 3 4 5
This place was fine. The free breakfast was lacking. It was just breads and cereal. Room was clean. Floors were soaking wet because they had just cleaned them. Staff were fine, fairly nice but can become short tempered very quickly. It was quiet, clean and fairly cheap. Oh, no pool either, just a spa.
Eddie Berrios
1 2 3 4 5
To be a Holiday Inn and to pay over a 100 per night, you expect what the name means plus is San Francisco, I mean, common people. The extractor from the bathroom looks like was made in the "back yard" and as you can see the fixture in light is corroded. Even the parking needs to be paid separate from the hotel room and they charge a fee per day.. First time and pretty sure the last one.
Eddie Berrios
1 2 3 4 5
To be a Holiday Inn and to pay over a 100 per night, you expect what the name means plus is San Francisco, I mean, common people. The extractor from the bathroom looks like was made in the "back yard" and as you can see the fixture in light is corroded. Even the parking needs to be paid separate from the hotel room and they charge a fee per day.. First time and pretty sure the last one.
ray johansen
1 2 3 4 5
Nice place friendly people rooms are kept clean new my bed was comfortable easy access in and out right out the freeway 101.
Beverly Hoover
1 2 3 4 5
Everything was great until I contacted the hotel after I had checked out to ask about double charges. The front desk person was argumentative and unhelpful. I ended up disputing the charge with my credit card company.
Rob Putman
1 2 3 4 5
We stayed here two nights, before and after our flights. Due to COVID 19 there were many things at the hotel that were not available. These items were not brought to our attention prior to our visit nor was our price of the accommodation adjusted to reflect loss of service. There were no hot food items in the breakfast. We were not notified of this prior and a full breakfast was advertised. There was no airport shuttle. Airport shuttle was the main reason we chose this hotel. We were not notified of this in advance by the hotel. There was a heavy aroma of marijuana permeating the 4th floor hallway. This was reported to the desk but we were not offered to change rooms or given any kind of compensation. There were only three large towels in the bathroom even though we were booked for four people. That meant one adult had to use hand towels to dry off.
Nicholas Pulsipher
1 2 3 4 5
Checked in really late at night and had good service and night cleark was helpful with suggestions on where and what to see while on vacation all though they leave a bottle of water in the room next to the coffee machine with no tag or price on it then they charge you $3.50 for that water on your bill so be careful and dont use the water
Rosalind Dunnam
1 2 3 4 5
Excellent customer service, and my room was super clean. Love this hotel. I have stayed many times here, and am never disappointed. Thank you great staff.
Vinayaka Hospitality California
1 2 3 4 5
Though the shuttle service was not available for pick and drop but overall room was clean and I was concerned before checking in due to covid-19. Me and my family was satisfied with the cleanliness.
Edwardo Vera
1 2 3 4 5
4 days This hotel needs better security at night you have all kinds of people walking around the hallways terrible.
Randy K
1 2 3 4 5
Nice people, clean room... Can't wait until all amenities are restored.
Ethan Temple
1 2 3 4 5
Easy to find. Good rates for long-term parking. It would be nice if they put on the website that due to covid-19 their shuttle isn't operating.
Aaron Moreno
1 2 3 4 5
Nice location relative to the airport. Very knowledgeable and attentive desk staff. Parking can be limited but is well controlled. Paid long term parking and free airport shuttle were a great value offered by this Holiday Inn.
Gus A/C Guy
1 2 3 4 5
Very nice rooms and extremely clean hotel. We absolutely loved it! Not a single noise at night. Very restful sleep. Super comfy beds. However, I didn't care about the $12 parking fee for guests. Unheard of!
Rj Huie
1 2 3 4 5
The rooms are clean and quiet. And the staff is very friendly. The only bone I have to pick is that the curtains are installed so that the blackout curtains don't close all the way. I guess because the air conditioning/heating is right under the window. And I'm a light sleeper so I know that as soon as the sun rises I will have to too.
Valerie Makowski
1 2 3 4 5
This review is for Holiday Inn NORTH. Front desk staff never acknowledged platinum ambassador status, no cups in bathroom . Front desk constantly rings busy or doesn’t answer? All I can give it is clean and comfortable bed. Holiday express South is a better deal .
Russell Simpkins
1 2 3 4 5
I was satisfied with my room. Because it's so close to the highway, I thought it would be loud, but it wasn't. The room was put together each morning and the staff was very friendly. There's a decent breakfast there as well, for free included with your room. this Holiday inn Express does not have a restaurant/bar if you want that go to the other one down the road.
Minnesota Psyco
1 2 3 4 5
Nice beds and clean rooms! Was only there for like 8 hours just to sleep but looked like a nice facility
Stewart Michie
1 2 3 4 5
Good hotel but the water faucet for the bathroom sink doesn't provide enough water to wash your hands or wet down your hair.
Guadalupe Chanona
1 2 3 4 5
Friendly staff, bubbly hot tub. Comfy bed too.
Gemelas Ramos
1 2 3 4 5
I never experienced that bad quality customer service in my life ! This hotel staff is the worst ! The night auditor name sam (i dont if he told me his real name) was very rude he even threatened me saying what are you going to do about it huh? And he yelled at me on the phone. Poor customer service

Real bad I would never recommend this place
Chris Abramson
1 2 3 4 5
Reserved room with IHG points. After freak snowstorm in SoCal I could not make the trip as the highways were closed. They charged full price for the room and would not refund though I was willing to loose the hotel points. Very disappointing. I’ve never had an IHG hotel do this and I am a Spire Elite rewards member.
Haoyuan Liu
1 2 3 4 5
Nice place, spacious room. Lots of selections for breakfast and clean/neat place to eat. WiFi somehow has a few unstable periods. They also have a fair fitness center and whirlpool. The place is convenient to SF airport and in reasonable distance from travel destinations and dining/shopping locations.
Jin Young Kim
1 2 3 4 5
I was charged $4.99 with no explanation. Did not received welcome points as a spire elite member, too.

Terribly maintenance, terribly renovated. Not a good smell. Tiny TV. Actually, they just changed furniture in the room.
carlospereirat
1 2 3 4 5
The courtesy of the front desk personal is great. They make you feel welcomed.

Unfortunately, our bathroom was dirty, with hairs from previous visitors.
Scott Righter
1 2 3 4 5
Comfortable bed. Heating / ac is not an exact temperature setting. Wish it was but I guessed correctly luckily and slept well.
Larry Kime
1 2 3 4 5
I was working at united, this location is very close to there. Paying for parking was understandable given the closeness to the airport, however it was not appreciated, just another B.S. fee. there is shopping and restaurants just across the freeway on Camino Real. the desk clerk was pleasant.
Malcolm Dsouza
1 2 3 4 5
Great Hotel loved staying here super clean, price is right, free breakfast and I found the management to be flexible to help you..very close to the hotel and the shuttle runs every 30 mins and always on time. I recommend this hotel for a great stay..
Tim Pyles
1 2 3 4 5
Close to the airport is the best you can say about this place. The breakfast was below par, no coffee at 8 am. $13 to park.

And what is the $4.99 hidden hospitality fee?
Tim Pyles
1 2 3 4 5
Close to the airport is the best you can say about this place. The breakfast was below par, no coffee at 8 am. $13 to park.

And what is the $4.99 hidden hospitality fee?
Terrie Chan
1 2 3 4 5
Great Airport Parking/Shuttle service, convenient, friendly, helpful, gracious, less than 2 miles from airport, short trip ease.
P B
1 2 3 4 5
Typical holiday inn, usually nice overall and clean. Basic cable and no refrigerator or micro. Beds are comfortable and rooms are ok. Staff is a toss up
Barry Gross
1 2 3 4 5
I booked through a third party, and mistakenly booked for tonight instead of tomorrow; my error, but I realized within ten minutes and called the third party, they were actually amenable and worked on my behalf. Ultimately the manager of the property itself refused to change to the following day (7/31) despite having confirmed that there was availability...I would have certainly been amenable to additional rate if warranted, but it seems that it was more important to keep my money than solve my issue, or future business.



Again, it was within 10-minutes of booking, so no future bookings would have been lost, no additional staff had been scheduled, it was a mere push of buttons and they would have still had my money, with the bonus of having my satisfaction.



That is no longer the case, and candidly, I have no qualms getting my money’s worth by sharing this factual experience. I hope it was worth it.



What happened to me was completely pointless and short-sighted. Just bad business, really.
James Pedriani
1 2 3 4 5
Convenient to the airport but not exactly a nice bathroom for $280. It was clean but dimly lit, hard to shave or do make-up. Needs better lights in the shower and above the mirror. And the nicely folded wash cloth was just great to see....
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