Hilton Garden Inn SFO

Great location, near airport and not far from the city. We are happy and very satisfied with this facility and guest service, highly recommended. I must give my special thanks to Lauren who was extremely professional, patient and incredibly helpful during our stay.



1. We booked the room with Chase Travel but forgot to link my Hilton honor account with it. She checked it out, and gave us free waters (otherwise gonna be $2.5/bottle) knowing the situation.



2. We were stupid to bring those water to the GSW home game and had to throw them away by security check without opening it. Lauren kindly understood this case and gave us 2 more after we were back from the game.



3. We heard some high-pitch machine noises (maybe due to vent) periodically in room. She followed me to try to perform a room inspection. After several tries still cannot locate the root cause, Lauren took notes for later maintenance and immediately switch us a different room which was perfect.



All small things adds up to great customer experience! Will stay here for the next time for sure!

The hotel was very welcoming and the staff were very nice. The room was nice. But one thing I didn’t like was the remote to the TV in my room. When I tried to turn on the TV nothing happened and that’s when I realized it wasn’t working. I recommend staying at this hotel. As long as the remote works.

Great friendly front desk. Area is quiet and not to far from the airport. Onlt downside is no hotel shuttle due to covid.

I like Hilton. The rooms were clean.

My only issue with the Hilton chain as a whole (I have stayed at a few) is that I wish they would serve breakfast later, like 11 am, or at least serve lunch (No lunch services.), and maybe extend the dinner hours.

Wonderful stay. Friendly staff, Ean & quiet room. Airport shuttle no longer in operation but front desk called a cab for us.

So happy to have stayed the 4 nights here! Great location, clean room, great atmosphere and friendly staff! Definitely would stay here again when I visit again! And pet friendly! Thank you! Until next time! 😊

Delightful stay! We stayed for a week for a work trip. Every encounter we had with a staff member was pleasant, especially the front desk. Would stay again. Conveniently located close to the airport. Thank you!

The service, the rooms are great, but people that stay here, or just people in general are mean. For some reason our keys weren't working so we left some stuff by the door and went downstairs to get new keys and when we came back with working keys our stuff was gone. It was just our dinner and some cake because it was my kids birthday but still. We know it wasn't the staff because we checked in pretty late so there was no cleaning crew or anything but like you're gonna take somebody's food and drinks, really?? Don't leave your stuff around!

Great hotel - Stayed here last year for work, and this past week for pleasure, both experiences were problem free. The staff here is really great, from recommending a good place for dinner to being overall friendly and professional. I used to stay down the road at a different Hilton property when in area but will be staying at this one for future trips.

A pleasant surprise upon arrival, parking is comped for Hilton Diamond members! The front desk was also extremely helpful with several small requests unrelated to the accommodations, and the place is quiet and clean if a little dated.

Clean, comfy beds, and only slightly used decor.

Pretty good for a airport hotel.

Only issues : hotel is near a number of "Hilton" properties so ubers get confused.

The onsite washer/dryer costs $7...

Bonus: a lot of places deliver here.

I am so happy with my stay at this location. I can’t speak highly enough about my entire experience from booking the hotel until checkout. I LOVED my stay. The entire staff is so friendly. Kwok Chung checked me in and kicked the entire experience off for me. He was so friendly, patient and welcoming. I had to stay away from home for over a week and everyone here made my stay so lovely throughout every day. I don’t know how they hire their staff here but every single person from front desk, to the dining/bar, to the cleaning and maintenance was SO friendly and helpful! It didn’t matter when I approached them or for what, they had my back and took care of my needs. Even the overnight front desk, Kaleo Gallero was so friendly. Event out of his way to help someone at midnight with their personal issues and was so kind and patient upon returning to them help me with my own needs. He was so patient and so professional and so friendly! They made me want to move in there it was so enjoyable. I didn’t wrote down everyone’s names but every person working there from December 6th clear through December 15th was AMAZING! Eryka at the front desk, Quinjana a housekeeper, Malia, Bernadette, Kaiya, Mark Fulgar, I want to thank all of you. You were angels in my life when it could have been a totally stressful trip for me but you made it like a better home than my own. The rooms are so clean and they are so fast at meeting the needs of guests. There were a couple of ladies working at the bar and they were so kind and outright talented at their jobs! They handled the entire bar and restaurant floor along with the chefs! Omg the chefs! For breakfast almost every single day I had the best food! Unlimited coffee and they always made sure it was fresh and full! I was spoiled! I’m so grateful. I just can’t express it enough and am so amazed at how in the world this place found so many people that make the hotel run the way they do. It’s a five star experience for me and I’ve stayed at some posh places. I was talking with several different hotel guests during dining hours throughout the trip and we kept talking about how amazing the hiring manager is at recruiting the talent and the compassionate people at this location. It boggled our minds!

Thank you, Hilton Garden Inn for everything! The pillows — I have to say, the pillows! I loved them!!! My bed was so comfy! My room was so clean. I loved the spacious room! It was huge!

It was so quiet! I was able to leave my window open every single night and woke to the sound of fog! Happy camper here! Thank you!!

I hope everyone working here gets a raise this season. They deserve to be treated as well as they treated me and everyone else staying here.

Staff were great and the food at the in hotel restaurant was actually really good. If you have a car it makes for a great base to explore San Francisco while being away from the crowds. Also South San Fran has its own little downtown with a bunch of good restaurants to check out.

(Edited based off of considerate reply )4 dollar soda, 2.50 for a bottle of water is tough. Otherwise great service and very good accommodations. The location is a little bit tougher for mass transit imo, walking to Caltrain was a bit of a chore but still doable.

5 STAR because of Mark F.



He is the Front Desk Agent who helped us thru out our stay. Answered all of our questions. Very accomodating and kind. Also kudos to Sharo from Kitchen & Dining for assisting us as well.



Will be back soon, bec of them!

I've never had an experience as pleasant as this. It was only one night to catch an early flight, but the staff made me want to stay. Absolutely wonderful.

I recently stayed at this hotel and was very impressed with its convenient location. It’s close to everything—shops, restaurants, and major attractions, making it a perfect base for exploring the area. The staff were friendly and welcoming.



However, be aware that parking comes with an additional cost of $25 per day, which felt a bit steep. Additionally, while the hotel offers breakfast, there is a separate fee for it, which I didn’t expect.



Overall, it’s a great place to stay if you don’t mind the extra charges for parking and breakfast.

I liked the employees but the breakfast isnt available cause of the pandemic and they dont have a whirlpool suite with a tub in the main room, only in the bathroom. The appliances and outlets are super outdated as well.

The room is a bit rundown although clean, but honestly, I’ll be back just due to the absolutely charming man who checked me in. Probably the kindest hotel employee I’ve ever interacted with, I wish I was better with names and could remember his!

Beds are fantastic. I didn't want to get up.

We booked here for the tail end of our honeymoon and they made us feel so celebrated and welcomed! Su was friendly and helped us to switch rooms when our original one wasn't ready when we got there. Kaiya and the desk staff gifted us breakfast and everyone was quick with a smile and a "congratulations" for us. They gave us a beautiful card and because I am touched deeply by kindness, it brought me to tears.



We had dinner in the on-site restaurant and it was actually really good! The salads are fresh with mixed greens and they were generous with the baby tomatoes instead of just putting one lonely sad one on there. We had the chicken sandwich and it was great!



A couple things to know:

It isn't THAT close to the airport. Like, we walked it and it was kind of a haul. They don't have a shuttle, so just know what to expect.



The rooms are clean and well-maintained. It seems like it is in a business complex area, so it was a quiet and pleasant stay.



Everyone here is really great and I am so thankful we booked here. Thank you for the happy memories!

I happen to be a Hilton Dimond member, so I stay at a lot of locations all over the country. This location has, by far, the greatest staff of any hotel in which I've stayed.



Mark Fulgar always greets me as if he's genuinely pleased to have me there, and will stop at nothing to ensure I have everything I need. I happened to catch Covid while traveling and Bernadette Floyd and Malia Kent went out of there way to make sure I was well cared for. I felt like I was being cared for at home.



Brandon Bianchi has never failed to make things easier, including a time when he quickly jotted down a few items I was to charge to the room while helping a guest check in. It was the first time I ever got the "hotel nod" that said, "I got you". Sometimes, after a hard day, simply not waiting in line can make all the difference. Kaiya Escott works hard to ensure I have the best rates and the same room.



And Kwok. Kwok Chung has gone above and beyond for me. He's facilitated my shipments, interceded on my behalf for other hotel reservations and generally made me feel like my time is valuable. There's a heck of a team here.



I stay at so many places that sometimes I like the feel of a familiar room. It's nice to know that while I'm here I'll know how the tub works and that the elevator is always in the same direction.



This hotel may be a little dated, but the best shoes are not always the newest, they're the ones that fit best. This hotel fits me just fine. Thank you to everybody that makes me feel so welcome.

Nice, quiet room with fridge and microwave. AC was easy to regulate and didn't make much noise.

We had the breakfast booked, so we could chose from the Buffet and a la carte. The server was very helpful even though we only arrived 15 minutes before her closing the Buffet.

Nice gym with weights and treadmills.

Highly recommend it.

Comfy, cozy hotel where everyone knows your name!



I stay here every time I visit the bay area. The best part of the hotel is that it has all the things I need and nothing more. Big conference table to the side of the lobby is a great plus where I can meet and hang out with friends or business associates without having to search for office space! There is a small diner on the other side of the lobby with good food and a bar when I don't want to leave the hotel for dinner. There is a reasonable size fitness center in the back that's open 24x7 with all the machines I need. It's clean, modern, well maintained and the rooms are comfortable.



There is one amazing employee, Mark Fulgar, who always remembers my name from my previous visits and greets me by name each time I walk by the lobby....how often do you see this these days? Just feels like a comfy cozy little hotel with nice folks that know your name!



The only downside is that the previous owners had that special extra touch, popcorn and lemon-aid in the lobby and cookies for happy hour....the new owners removed that probably to cut costs. They also cut the dinner hours so now instead of closing at 10pm it closes at 9pm. So the new owners are clearly cheap but so far it hasn't affected the main things I love about this hotel.

The Hilton Garden Inn hotel offers excellent rooms and boasts a convenient location, making it a suitable choice for travelers. The well-maintained rooms ensure a comfortable stay, while the hotel's strategic location enhances accessibility to nearby attractions and amenities. However, the downside lies in the service, which can be lacking at times, leading to a less-than-stellar experience for some guests. Additionally, the limited and subpar food options, both within the hotel and in the surrounding area, might disappoint those looking for diverse dining choices during their stay.

A nice hotel to stay. It has a beautiful view and closer to the airport. Great and pleasant stay.

Really good place. A little far from anything that's touristic but a great place to stay

I enjoy staying at this location when I am visiting my office in San Francisco, It is always clean and welcoming. as an added bonus it is right around the corner from my office. Always a wonderful staff and clean rooms. I rarely ever get a hotel room that actually has a good smell, but here it seems to be normal. The rooms smell so fresh and clean always! Keep up the great work!!

Rooms are clean, comfortable and the furniture is new. 5 stars for sure. No issues whatsoever.

Quaint, quiet spot with a nice little restaurant in the lobby serving dinner and some good wine, I mean, who knew?!

Quiet and comfortable room with ample flat surface for our stuff. Good coffee in the lobby. We'll stay here again.

Stayed here before my next shift. The receptionist Archibald was very courteous. The room was comfortable and clean. I had everything that I needed to feel comfortable here.

We stayed a week with our four kids and the staff was amazing. It is San Francisco so things are more expensive. Adjust expectations accordingly but I highly recommend this hotel. The front desk was responsive to any requests and very personable. The staff get a 10/10 in our book

Loved Su, who greeted me With A Smile (rare nowadays as so many people have their faces covered like we are in an Islamic country or something - I mean, after 2&1/2 years, you would think we could drop the face coverings - it was so nice be greeted with a smile for a change! .



Aside from that, the hotel is what one would expect from a 3-star. The customer service was great, the beds were what I’ve come to expect from Hilton, but the only reason I didn’t give this 5 stars was because I was not impressed with the laundry facilities - I do not feel like my clothes got clean; after $14 spent (I brought my own Tide hypoallergenic detergent), I expect clean clothes.



And this is just a note for corporate - if I’m going to fork out $75 for a pet fee for one night, I am going to assume that includes my tip to Housekeeping.

Nice service. Clean hotel..loved the view outside our room

Our room was big and maintained well. The location was ok if you have a car, close to the highway 101. We stays there 4 nights, the staff was pretty good and helpful.

Rooms were nice and clean. Front desk staff were very very nice. My only complaint was having to pay $15/day for parking, should be included.

Nice place with nice rooms, friendly staff and plenty of parking

I recently had the pleasure of staying here, and my experience was made truly exceptional thanks to the incredible leadership and dedication of the hotel's manager and front desk agent, Kwok and Mark. From the moment I arrived, it was clear that they have set a high standard for hospitality and service, creating an atmosphere that is both welcoming and luxurious.



Mark F. has an extraordinary ability to make every guest feel valued and cared for. Whether it was through a warm greeting in the lobby, or even helping me changing the date of my reservation that I screwed up, or the seamless coordination of special requests, their attention to detail was impeccable. They have cultivated a team that mirrors their commitment to excellence, ensuring that every interaction is marked by professionalism and genuine warmth.



One of the standout aspects of my stay was the personalized service that Kwok C. ensures. He took the time to understand my preferences and needs, making recommendations and arrangements that significantly enhanced my visit. Their local knowledge and connections meant that I experienced the best of what the area has to offer, from dining recommendations to unique local experiences. I will definitely be coming back the next time I’m in town for work. Thank you, you two for making it truly a pleasure.

Breakfast staff was Awesome, so very nice. The guy & Angel are great people. Took time to talk and very helpful. The hotel staff very accommodating and the room is Awesome. We will be returning for future stays. Thank you for making our experience like home away from home. The CASTILLO’s . God bless the staff and the hotel….

My favorite hotel on my entire trip. If you can get here, take it. Lovely aesthetics, top quality rooms is always with Hilton, and a nice view from your window. Worth it.

Everything was really good but the beds were awful!! They supposed to be adjustable in firmness but ours even thought we have 2 beds we adjusted them but they didn’t change at all! We just sank on it! That was the only thing! Besides that we enjoy our days in San Francisco!❤️

Decent enough hotel for one or two nights. Rooms are a decent size but a little dated. Service and breakfast were good

Very great stay away from busy traffic areas. Clean and helpful staff.

Wow, best hotel stay in this area! Staff are friendly, lobby was clean and beautifully decorated. Our room smelled clean right when we walked in. Can't wait to take a bath in the whirlpool tub!

The facilities were clean and staff tentative. Breakfast was also nice. I would stay here again.

Very nice hotel! We stayed for 3 nights for our new year vacation, and we really enjoy it! People at the front desk are always very kind and helpful. The rooms are large and clean. Convenient location near the airport too.

The Hilton Garden Inn at San Francisco is a very nice hotel, conveniently close to the airport and the staff we encountered were all exceptional. My only request would be for the hotel to consider providing an airport shuttle service to the terminals.

I had no issues while staying here for 4 nights. It was quiet and water pressure was perfect. Nothing to complain about.

This hotel is good option to stay in South San Francisco. Well maintained and reasonabley priced with most of the required amenities for business as well as leisure stay. The rooms are spacious for the price and bathroom too is sufficiently large. You get mini refrigerator and microwave in the room and staff members are cooperative. The restaurant has just basic sort of menu and best thing is the restaurant staff members are very nice.

Better than most hotels I've booked. Good variety of breakfast choices, including juices. Staff went out of their way to accommodate our requests.

We stayed 12/5-7. I forgot the name of the Asian manager... I think Quac (apologies if I'm wrong). He was super nice and understanding. Marc was also nice.

The Saturday morning breakfast was chaotic and took time for us to have a seat because it wasn't cleaned. But the server guy was doing a great job under the pressure.

The room and the facility was clean. The laundry and gym were convenient.

I didn't like that there was no sheer curtain in my room. But there was no other available room on the first night. I should've requested to change the room right away.

This is one of my favorite hotels in the area. The rooms are nice. The staff are helpful. Easy access to the freeways.

Wonderful room..clean and spacious. Good food and choices. People very friendly.

It's definitely a 3 star hotel experience, but decent accommodations being away from home. This was a business trip for me. The room was nice, okay internet speeds (but on the slower side) without paying extra for the high-speed wifi. The bed and pillows were comfortable and no bed bugs anywhere. Plenty of outlets to charge all my electronics and run my medical devices. Temperature was comfortable and easy to control. Complimentary apples, bananas, and coffee in the lobby each morning along with complimentary USA Today newspapers. The food we ordered for dinner at the bar was tasty and prepared well - very adequate. The staff everywhere was friendly and helpful.



The negatives were two very slow elevators that desperately need to be upgraded to something this century! No complimentary continental breakfast is offered. The continental breakfast that is offered seems overpriced at $16 per person. And the room with very basic amenities seemed overpriced at $271 per night, but that is just a reflection of how very expensive the entire South San Francisco area is!

I was at the INTERCONTINENTAL MARK HOPKINS HOTEL and was treated very poorly there I came here and the best staff and workers very polite ppl highly

recommended to anyone

A clean, quiet and comfortable room. Liked the fact that there was a refrigerator and microwave. It was conveniently located. However, I was dismayed that the breakfast and parking were not free.

The front desk staff are professional and pleasant. The dining room for breakfast was nice and pleasant.

Great rooms good way on the protocol on COV 19 staff super nice and helpful

Clean room, spacious parking, overall the hotel is GREAT! Before our stay at Hilton Garden we booked a 4 day stay at a nearby hotel which is also owned by Hilton(starts with an E and ends in Y) but it wasn’t a good experience. So here we are...Hilton Garden Inn...from the check in it was great John at front desk helped us out...we arrived at Hilton Garden a little early around 11 am after checking out from the other hotel...I know that most hotel check in is 3 pm...and if you want to check in early they will charge you an extra day rate...but John helped us by checking if there are room available for us to check in...5 minutes later we are on our way to our room...it’s clean...parking space is spacious...it’s not free $13 but it’s better than $29 a day! Hilton Garden Inn is cheaper in price but not in standard. Thank you Hilton Garden in for saving our vacation from being a disappointment. 5 star...2 thumbs up! Overall it’s well managed...great staff! Great hotel! ( Trust me I know...worked at a hotel scene for 10 years).

I love their staff. They are super polite, helpful and friendly.

The best team members are Mark and Sharo. They really know what a great customer service is. Hilton is very lucky to have them working there.

Regarding the hotel, rooms are very clean, everything works well and the bed is comfortable. I always come to work, but I want to come with my family and stay there.

For Hilton this was pretty good. The staff and service was great, particularly one person at the front desk which from the other reviews may be Mark. The breakfast had a large variety and was fresh, and kids could eat free. The outdoor area with the fire pit was also relaxing in the cold weather, and even staying one night the experience was better than many Hiltons I've stayed in.

It’s a young hotel, less than 8 years old so everything is still so new! Easy to get to the hotel, in the commercial newer area, north of the San Francisco Airport, cleaner area than those hotels closer to SFO.



FREE shuttle every 30-45 mins or just 8 minutes drive from SFO.



About 8.3 miles Moscone Center or Westfield San Francisco Center, bur it will take you good 18 mins drive without traffic and expect upward to 35-40 mins with traffic!



Beautiful Christmas decorations, fireplace on both side of the lounge/waiting area, quite nice!



Comfortable bed, good lighting, comfortable space, TV and lightings, spacious bathroom but it got fog up easily after a hot shower!



Full hot breakfast $14.95 for guests but if you are at least Silver Hilton Honors member, it’s FREE! But it gets so packed that we couldn’t find a seat. So we went to the communal table in the other her side of the fireplace.



Wifi is also FREE for Hilton Honors member!



Parking is $13 a day, not sure why because it’s not a gated parking garage!



Each room comes with a fridge, microwave, and coffee/tea maker too!



Great service by Constantin, Su and an in-training Wu, they offer you coffee/tea as you check in! Quite nice and very efficient. I would come back next time when I have a conference in SF. I can avoid the traffic/hustle and peacefully here!



Small elevator so it can get busy on prime time of morning and dinner time.



It’s a solid spot a business traveler, or staying a night before your early flight out from SFO, or even for a quick visit staycation in SF!



As good as it can get for what I pay here!

Great place to stay if you want to remain near SFO. No,parking isn’t free like we all are used in the rest of the country but it’s cheaper than other hotels in the same area. My room was not clean in it’s entirety but as soon as I went down and they asked me how was everything so far I mentioned my dirty bathroom and they went right up to clean it. I think they end up waving my parking fee which was very nice of them 🥰

We stayed here for one night at the end of our vacation before an early flight out of SFO. Location was excellent for that purpose - just a few minutes from SFO. Room was clean and beds were comfortable. Staff was exceptionally nice and it was a nice touch that they had drinks (iced tea & lemonade) and cookies available in the lobby and coffee in the morning. If you’re flying out of SFO this is an excellent choice.

My first time here and I am not really a traveler. My day started very early EST and when I finally arrived, I was so turned around and very tired. My manager called your hotel and spoke to Ray guest service representative who then conferenced me in and had a shuttle pick me up at the airport. He called to check on me and apparently when I walked in he knew just who I was. I have never been greeted with such sincere kindness. Ray is surely going places and you are very lucky to have him employed. His customer service skills are the best I've seen. I am in customer service and would be so lucky to have someone like Ray working for our team



I plan on telling my travel department about my experience with Ray and the hotel. Everyone is just so wonderful. Please make note to recognize Ray for his customer service skills. He went above and beyond to make my stay here perfect. You are very lucky to have him



I also plan on telling my travel department about my wonderful visit. Thank you for everything



Deb

This hotel is very conveniently located by the airport so for early morning flights, it is very much worth the stay. I also appreciate how close it is for CalTrain so was able to stay and drive a few minutes to park and take the train to the Giant's stadium. The staff are always so friendly and the rooms are consistently clean. I highly recommend this hotel!

Once again another fabulous staff ..man a much needed vacation with whirlpool bathtub..nobody bothers you very accomdating..resturant right next door..food was good but a little to highly priced for a mom n pop type resturant..pricing at this hotel not as much as you would expect from a 4 star hotel..it was a great experience

I had an outstanding stay with my family as we had to attend a funeral, which is a sad event. Luckily, the setting was softened and improved by Maribel and her excellent attention to detail in taking care of our family. Outstanding job and heartfelt thanks to Maribel and her famtastic staff!