We recently (July 2019) stayed at Hilton Garden Inn San Francisco Airport North (670 Gateway Boulevard, South San Francisco, California 94080) due to its convenience to the wedding we were attending and had several unpleasant encounters / incidences. My father is blind and therefore required some minimal handicap accommodations.
When we arrived we had trouble with parking. First off we needed handicap parking which all stalls were taken. Not a problem because I dropped my father off in the front. But when I went searching for parking it was practically all taken, at 11:30am! Finally I waited for a spot. This was not the last time we had trouble. That same evening, after coming back from the wedding the whole parking was full with cars parked at red curbs, back-to-back. The driveup at the entry of the hotel had cars parked one behind the other so I had trouble dropping my father off. It took about 15 minutes for us to finally decide to park on a red curb. When we brought it to the attention of the front desk, they just apologized for the inconvenience. There must have been 20-30 AT&T vans using the parking lot along with a large UHaul taking up at least 5 spots. The following night was even worse. We did not find parking at all and had to park at a red curb behind the building. This is very disturbing and problematic, not to mention a huge safety concern. This problem needs to be resolved before a Fire Marshall is called and the hotel gets shut down. On top of everything, this hotel charges $13/night for parking! I fought this charge but this is absurd!
At breakfast after our first night's stay my father and brother were treated rudely by the Restaurant staff. They went ahead and sat them 10min prior to closing everything down and then started cleaning up before my father even had a chance to get the food he wanted. When my father asked them to hold on until he was able to serve himself the lady snapped and implied that it was not her fault they came late. She should have just told them from the beginning, before charging them, that breakfast was closed.
In the hotel room the did not have proper temperature control. Once the AC reached the desired temperature it completely turned off making it hot. Then it automatically turned on and made it very cold. This continued to happen as a routine.
Reached out to Hilton customer service with no solution. Would not recommend stay at this Hilton.
We stayed here for one night at the end of our vacation before an early flight out of SFO. Location was excellent for that purpose - just a few minutes from SFO. Room was clean and beds were comfortable. Staff was exceptionally nice and it was a nice touch that they had drinks (iced tea & lemonade) and cookies available in the lobby and coffee in the morning. If you’re flying out of SFO this is an excellent choice.
Clean room, spacious parking, overall the hotel is GREAT! Before our stay at Hilton Garden we booked a 4 day stay at a nearby hotel which is also owned by Hilton(starts with an E and ends in Y) but it wasn’t a good experience. So here we are...Hilton Garden Inn...from the check in it was great John at front desk helped us out...we arrived at Hilton Garden a little early around 11 am after checking out from the other hotel...I know that most hotel check in is 3 pm...and if you want to check in early they will charge you an extra day rate...but John helped us by checking if there are room available for us to check in...5 minutes later we are on our way to our room...it’s clean...parking space is spacious...it’s not free $13 but it’s better than $29 a day! Hilton Garden Inn is cheaper in price but not in standard. Thank you Hilton Garden in for saving our vacation from being a disappointment. 5 star...2 thumbs up! Overall it’s well managed...great staff! Great hotel! ( Trust me I know...worked at a hotel scene for 10 years).
The fitted sheets weren't over my bed or my guests bed fully. We had to make our own beds. I only found after getting into it and laying directly on the mattress which is gross. Everything was stained yellow like a smokers house. Parking isn't free you have to pay and its not even near anything so it seems pointless considering how expensive the room is. The water bottles weren't free. The TV was fuzzy and unclear. The key didn't work so I had to go all the way back down to get them to fix it. It was an outdated overpriced room which didn't seem fully clean. I don't recommend this place try one of the other ones.
My first time here and I am not really a traveler. My day started very early EST and when I finally arrived, I was so turned around and very tired. My manager called your hotel and spoke to Ray guest service representative who then conferenced me in and had a shuttle pick me up at the airport. He called to check on me and apparently when I walked in he knew just who I was. I have never been greeted with such sincere kindness. Ray is surely going places and you are very lucky to have him employed. His customer service skills are the best I've seen. I am in customer service and would be so lucky to have someone like Ray working for our team
I plan on telling my travel department about my experience with Ray and the hotel. Everyone is just so wonderful. Please make note to recognize Ray for his customer service skills. He went above and beyond to make my stay here perfect. You are very lucky to have him
I also plan on telling my travel department about my wonderful visit. Thank you for everything