Rooms are clean, comfortable and the furniture is new. 5 stars for sure. No issues whatsoever.
Quaint, quiet spot with a nice little restaurant in the lobby serving dinner and some good wine, I mean, who knew?!
The hotel was very welcoming and the staff were very nice. The room was nice. But one thing I didn’t like was the remote to the TV in my room. When I tried to turn on the TV nothing happened and that’s when I realized it wasn’t working. I recommend staying at this hotel. As long as the remote works.
Quiet and comfortable room with ample flat surface for our stuff. Good coffee in the lobby. We'll stay here again.
Stayed here before my next shift. The receptionist Archibald was very courteous. The room was comfortable and clean. I had everything that I needed to feel comfortable here.
We stayed a week with our four kids and the staff was amazing. It is San Francisco so things are more expensive. Adjust expectations accordingly but I highly recommend this hotel. The front desk was responsive to any requests and very personable. The staff get a 10/10 in our book
Loved Su, who greeted me With A Smile (rare nowadays as so many people have their faces covered like we are in an Islamic country or something - I mean, after 2&1/2 years, you would think we could drop the face coverings - it was so nice be greeted with a smile for a change! .
Aside from that, the hotel is what one would expect from a 3-star. The customer service was great, the beds were what I’ve come to expect from Hilton, but the only reason I didn’t give this 5 stars was because I was not impressed with the laundry facilities - I do not feel like my clothes got clean; after $14 spent (I brought my own Tide hypoallergenic detergent), I expect clean clothes.
And this is just a note for corporate - if I’m going to fork out $75 for a pet fee for one night, I am going to assume that includes my tip to Housekeeping.
Nice service. Clean hotel..loved the view outside our room
Rooms were nice and clean. Front desk staff were very very nice. My only complaint was having to pay $15/day for parking, should be included.
Nice place with nice rooms, friendly staff and plenty of parking
Great friendly front desk. Area is quiet and not to far from the airport. Onlt downside is no hotel shuttle due to covid.
Wonderful stay. Friendly staff, Ean & quiet room. Airport shuttle no longer in operation but front desk called a cab for us.
Breakfast staff was Awesome, so very nice. The guy & Angel are great people. Took time to talk and very helpful. The hotel staff very accommodating and the room is Awesome. We will be returning for future stays. Thank you for making our experience like home away from home. The CASTILLO’s . God bless the staff and the hotel….
My favorite hotel on my entire trip. If you can get here, take it. Lovely aesthetics, top quality rooms is always with Hilton, and a nice view from your window. Worth it.
Everything was really good but the beds were awful!! They supposed to be adjustable in firmness but ours even thought we have 2 beds we adjusted them but they didn’t change at all! We just sank on it! That was the only thing! Besides that we enjoy our days in San Francisco!❤️
Decent enough hotel for one or two nights. Rooms are a decent size but a little dated. Service and breakfast were good
Very great stay away from busy traffic areas. Clean and helpful staff.
Wow, best hotel stay in this area! Staff are friendly, lobby was clean and beautifully decorated. Our room smelled clean right when we walked in. Can't wait to take a bath in the whirlpool tub!
Clean, comfy beds, and only slightly used decor.
Pretty good for a airport hotel.
Only issues : hotel is near a number of "Hilton" properties so ubers get confused.
The onsite washer/dryer costs $7...
Bonus: a lot of places deliver here.
The facilities were clean and staff tentative. Breakfast was also nice. I would stay here again.
Very nice hotel! We stayed for 3 nights for our new year vacation, and we really enjoy it! People at the front desk are always very kind and helpful. The rooms are large and clean. Convenient location near the airport too.
The Hilton Garden Inn at San Francisco is a very nice hotel, conveniently close to the airport and the staff we encountered were all exceptional. My only request would be for the hotel to consider providing an airport shuttle service to the terminals.
I had no issues while staying here for 4 nights. It was quiet and water pressure was perfect. Nothing to complain about.
Staff were great and the food at the in hotel restaurant was actually really good. If you have a car it makes for a great base to explore San Francisco while being away from the crowds. Also South San Fran has its own little downtown with a bunch of good restaurants to check out.
This hotel is good option to stay in South San Francisco. Well maintained and reasonabley priced with most of the required amenities for business as well as leisure stay. The rooms are spacious for the price and bathroom too is sufficiently large. You get mini refrigerator and microwave in the room and staff members are cooperative. The restaurant has just basic sort of menu and best thing is the restaurant staff members are very nice.
Better than most hotels I've booked. Good variety of breakfast choices, including juices. Staff went out of their way to accommodate our requests.
This is one of my favorite hotels in the area. The rooms are nice. The staff are helpful. Easy access to the freeways.
Wonderful room..clean and spacious. Good food and choices. People very friendly.
It's definitely a 3 star hotel experience, but decent accommodations being away from home. This was a business trip for me. The room was nice, okay internet speeds (but on the slower side) without paying extra for the high-speed wifi. The bed and pillows were comfortable and no bed bugs anywhere. Plenty of outlets to charge all my electronics and run my medical devices. Temperature was comfortable and easy to control. Complimentary apples, bananas, and coffee in the lobby each morning along with complimentary USA Today newspapers. The food we ordered for dinner at the bar was tasty and prepared well - very adequate. The staff everywhere was friendly and helpful.
The negatives were two very slow elevators that desperately need to be upgraded to something this century! No complimentary continental breakfast is offered. The continental breakfast that is offered seems overpriced at $16 per person. And the room with very basic amenities seemed overpriced at $271 per night, but that is just a reflection of how very expensive the entire South San Francisco area is!
I was at the INTERCONTINENTAL MARK HOPKINS HOTEL and was treated very poorly there I came here and the best staff and workers very polite ppl highly
recommended to anyone
Ro Duran McBride
A clean, quiet and comfortable room. Liked the fact that there was a refrigerator and microwave. It was conveniently located. However, I was dismayed that the breakfast and parking were not free.
I liked the employees but the breakfast isnt available cause of the pandemic and they dont have a whirlpool suite with a tub in the main room, only in the bathroom. The appliances and outlets are super outdated as well.
Beds are fantastic. I didn't want to get up.
We booked here for the tail end of our honeymoon and they made us feel so celebrated and welcomed! Su was friendly and helped us to switch rooms when our original one wasn't ready when we got there. Kaiya and the desk staff gifted us breakfast and everyone was quick with a smile and a "congratulations" for us. They gave us a beautiful card and because I am touched deeply by kindness, it brought me to tears.
We had dinner in the on-site restaurant and it was actually really good! The salads are fresh with mixed greens and they were generous with the baby tomatoes instead of just putting one lonely sad one on there. We had the chicken sandwich and it was great!
A couple things to know:
It isn't THAT close to the airport. Like, we walked it and it was kind of a haul. They don't have a shuttle, so just know what to expect.
The rooms are clean and well-maintained. It seems like it is in a business complex area, so it was a quiet and pleasant stay.
Everyone here is really great and I am so thankful we booked here. Thank you for the happy memories!
The front desk staff are professional and pleasant. The dining room for breakfast was nice and pleasant.
Great rooms good way on the protocol on COV 19 staff super nice and helpful
Clean room, spacious parking, overall the hotel is GREAT! Before our stay at Hilton Garden we booked a 4 day stay at a nearby hotel which is also owned by Hilton(starts with an E and ends in Y) but it wasn’t a good experience. So here we are...Hilton Garden Inn...from the check in it was great John at front desk helped us out...we arrived at Hilton Garden a little early around 11 am after checking out from the other hotel...I know that most hotel check in is 3 pm...and if you want to check in early they will charge you an extra day rate...but John helped us by checking if there are room available for us to check in...5 minutes later we are on our way to our room...it’s clean...parking space is spacious...it’s not free $13 but it’s better than $29 a day! Hilton Garden Inn is cheaper in price but not in standard. Thank you Hilton Garden in for saving our vacation from being a disappointment. 5 star...2 thumbs up! Overall it’s well managed...great staff! Great hotel! ( Trust me I know...worked at a hotel scene for 10 years).
It’s a young hotel, less than 8 years old so everything is still so new! Easy to get to the hotel, in the commercial newer area, north of the San Francisco Airport, cleaner area than those hotels closer to SFO.
FREE shuttle every 30-45 mins or just 8 minutes drive from SFO.
About 8.3 miles Moscone Center or Westfield San Francisco Center, bur it will take you good 18 mins drive without traffic and expect upward to 35-40 mins with traffic!
Beautiful Christmas decorations, fireplace on both side of the lounge/waiting area, quite nice!
Comfortable bed, good lighting, comfortable space, TV and lightings, spacious bathroom but it got fog up easily after a hot shower!
Full hot breakfast $14.95 for guests but if you are at least Silver Hilton Honors member, it’s FREE! But it gets so packed that we couldn’t find a seat. So we went to the communal table in the other her side of the fireplace.
Wifi is also FREE for Hilton Honors member!
Parking is $13 a day, not sure why because it’s not a gated parking garage!
Each room comes with a fridge, microwave, and coffee/tea maker too!
Great service by Constantin, Su and an in-training Wu, they offer you coffee/tea as you check in! Quite nice and very efficient. I would come back next time when I have a conference in SF. I can avoid the traffic/hustle and peacefully here!
Small elevator so it can get busy on prime time of morning and dinner time.
It’s a solid spot a business traveler, or staying a night before your early flight out from SFO, or even for a quick visit staycation in SF!
As good as it can get for what I pay here!
Great place to stay if you want to remain near SFO. No,parking isn’t free like we all are used in the rest of the country but it’s cheaper than other hotels in the same area. My room was not clean in it’s entirety but as soon as I went down and they asked me how was everything so far I mentioned my dirty bathroom and they went right up to clean it. I think they end up waving my parking fee which was very nice of them 🥰
We stayed here for one night at the end of our vacation before an early flight out of SFO. Location was excellent for that purpose - just a few minutes from SFO. Room was clean and beds were comfortable. Staff was exceptionally nice and it was a nice touch that they had drinks (iced tea & lemonade) and cookies available in the lobby and coffee in the morning. If you’re flying out of SFO this is an excellent choice.
My first time here and I am not really a traveler. My day started very early EST and when I finally arrived, I was so turned around and very tired. My manager called your hotel and spoke to Ray guest service representative who then conferenced me in and had a shuttle pick me up at the airport. He called to check on me and apparently when I walked in he knew just who I was. I have never been greeted with such sincere kindness. Ray is surely going places and you are very lucky to have him employed. His customer service skills are the best I've seen. I am in customer service and would be so lucky to have someone like Ray working for our team
I plan on telling my travel department about my experience with Ray and the hotel. Everyone is just so wonderful. Please make note to recognize Ray for his customer service skills. He went above and beyond to make my stay here perfect. You are very lucky to have him
I also plan on telling my travel department about my wonderful visit. Thank you for everything
Once again another fabulous staff ..man a much needed vacation with whirlpool bathtub..nobody bothers you very accomdating..resturant right next door..food was good but a little to highly priced for a mom n pop type resturant..pricing at this hotel not as much as you would expect from a 4 star hotel..it was a great experience
A nice hotel to stay. It has a beautiful view and closer to the airport. Great and pleasant stay.
Really good place. A little far from anything that's touristic but a great place to stay
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