When you arrive Scan your QR Code at the box with the red flashing lights.
Hold the QR code about 2 inches away from the reader and the gate will open.
You may park anywhere that doesn't say "Reserved" and proceed to board the shuttle.
Please arrive with enough time to park and take the shuttle; the ride to the airport generally takes about 20 minutes. . The airport recommends an arrival time of 1 1/2 hours prior for domestic flights and 2 hours prior for international flights. The shuttle runs every 20 minutes starting at 4:00 AM through 12:40 AM. For after hours pickup at the Airport or BAP lot (between 12:40AM - 4:00AM)
Every time I have gotten back from somewhere, I had to wait for over 30 minutes for a shuttle to pick me up from the airport. Meanwhile all the other hotel shuttle buses make rounds very frequently. Try a different shuttle service.
It is important to know the parking entry is contactless-QR code requires to open the gate. Again, you would need AR code or way app installed in advance to make sure your QR code is ready to scan at the gate and enter the parking lot. Early AM hours shuttle service start from 4 a.m. is every 30 minutes and later is more frequent. The last shuttle bus of the day is 12:30 AM.
Great parking facility, hotel answers the phone - but GOD AWFUL shuttle operation. They claim a shuttle comes every half an hour. I’ve been waiting for one for over an HOUR now. I called twice and the staff assured me someone was coming, but still no shuttle. Didn’t even offer refund or coupon to compensate for the massive waste of time. Never parking here again.
Their email confirmation had a clear schedule defined for their shuttle pickups at the airport - they pick up every 20-25 minutes during prime hours, which goes all the way to ~1:30AM. We arrived at 11:49PM and waited 90 minutes before giving up and taking a cab back to their lot. While waiting for their shuttle over that time, we called at least 6 times and each of those times were given a new and ultimately untrue story. On the 7th call, they finally sent a backup van, but by this time they hadn't picked up customers in so long that it filled up at terminal 1, so there was no room when the shuttle reached us. To add insult, when we finally reached the lot by cab at our own expense, they added an extra day's charge onto our bill, even though it was their fault we were late getting back.
This is the second time I've had an experience like this with this same company. FWIW, I was counting the number of times FlySFO and DeAnza parking drove by while we waited for this company. You should be OK with either of those companies.
The Best Channel Son!!! !
Easy to find where the shuttle picks you up to go to airport. Very easy to purchase the lot and to get the QR code by email for the gate. The downside is the shuttle to pick you up to take you to your car takes a very long time. I had to call them 3 times.
Waited 45 minutes for a shuttle to find out the shuttle doesn't pick you up at the SHUTTLE PICKUP bus stops. It wasn't until we called that we found out that the shuttle picks up at the Hilton lobby. No signs redirecting us and nothing to show that it'll be at the hotel. Thanks for the waste of time, won't be returning here.
After 55 mins waiting for pickup at United terminal the pickup showed up. They kept saying 10-12 more mins whenever we called. Really bad service to go with. Will never use them again. Never experienced anything like this with any other provider.
Great value. Easy to book.
Parked for 3 days. Reasonably priced and shuttles were on time. Would recommend and visit again.
Safe place to park, shuttle every 30 minutes to & from airport, good customer service, good prices. Recommend parking here. We parked here for a week with no problems. Gated, pay & reserve online.
Worst parking lot I’ve ever made reservations for. Beware of this place. The customer service is terrible. You’ll wait forever for a shuttle bus. And when the bus comes they barely wait 1 minute. Also, the parking lot is unmonitored with no security. When we originally arrived the gate had mechanical issues that delayed us up to 40 minutes. We almost missed our flight. Do not book we this terrible company.
Called the phone number they have listed for the "free shuttle" and waited 30 minutes just to get on the shuttle and have the driver tell me he cannot drive me to the parking lot just the hotel........ Also was one hour past the time and it made me pay $10 when it's only $9 a day.
Parking was easy and shuttle was comfortable and showed up quickly on both departure and arrival. Not sure if it has improved since all the negative reviews or people were just unlucky but I'd definitely come back for the parking price.
Elio “Medico investidor USA” Conroy
Shuttle does NOT work!
I Called the service at 9:53 pm to ask for a shuttle. The staff said the shuttle would be in my terminal around 10:20 pm.
At 10:40 pm Uber drive had to take me to the Burlingame airport parking.
End up spending extra 20 dollars.
Parking is great. Except if you prepay you have to go to Hilton to get checked out
Had no problems. Shuttle was nice and clean. Only issue I saw was no attendant or security watching the parking lot.
Easy to park along with shuttle service to airport.
Well worth the money, shuttle arrived fast at nearly 1am from a simple call
So far so good let's see what happens when I come back from my trip.
Great parking but the shuttle always takes forever
great staff, cheapest parking in sfo
Great place to park. Great online rate with easy directions for obtaining shuttles and times. Courteous drivers. A+
F this service. Pick up 30mins late and shuttle is jam like illegal immigrant
Infrequent shuttles. I was told a shuttle was coming but it did not come. Eventually took another shuttle to a nearby hotel an walked a mile.
I arrived at SFO airport around 10 PM. I waited for a shuttle bus at the pick-up location and I asked the drivers of two black shuttle buses. Both people answered the bus wasn't for BAP and Hilton. The second driver told me the shuttle bus scheduled hour for BAP and Hilton was until 7 pm. It is lie that Shuttles run every 20 minutes between 4:00 AM - 12:40 AM. Shuttles of Other airport parking had come between 10 pm and 11 pm. I was made to wait for a long time due to it. And my car had got very dirty when I got to the parking. I had to wash my car. This parking lot is awful. I will never use it again.
QR code didn't scan so I had to pull a ticket...which means i had to go to the Hilton front desk to validate it before leaving after I land. When I landed, I had to wait over an hour and after 3 phone calls to get picked up at the airport...definitely will not recommend this option to anyone
Great price, good location and easy pick up and drop off.
Well it's a parking lot. A bit "out of the way" so less traffic driving by, which I equate to less "prying eyes " looking for a easy target. Buses where on schedule, or a little early. Did see a couple of LARGE raccoons that have a residence somewhere nearby.
Great rate and safe parking area for park and fly.
Worst shuttle service. Every other company shuttle came and left and I called them and they said on way and slow due to traffic . When I called again they said oops sorry the shuttle was full. So just excuses as they don’t provide proper and timely service for shuttle finally I ended up taking Lyft to parking lot
Harry SY Jung
Since when tip for driver was mandatory? It was great until a driver (don't know name but didn't speak english much, seems Chinese speaking guy) asked me to give a tip minimum $2 Seriously? This guy was rude and not even said what terminal for what airline. He also passed one stop and some folks were mad.
Highly recommend. Lot is attached to the Hilton parking lot. Clean, well lit. Felt safe. Shuttles were prompt and we made it to/from airport in about 10 minutes. We had no trouble with the scanners that others complained about. Perhaps they aren't holding it 2 inches away as the instructions state. It was rainy on our arrival date and the scanner even worked then. Drivers were polite and helpful.
Convenient, cost effective and the drivers are terrific!
Once you purchase the parking ticket online you will receive an email. Read your email and print it out in case you have any issues.The email contains a special BARCODE. When you arrive at the parking lot there is a kiosk machine. Pull out your phone and open the email that has the barcode. Scan the barcode using the kiosk and it let's you in. You park your car and then a shuttle comes and picks you up to take you to the airport. We had no problems finding the parking lot and only paid $11/day.
Good prices no issues. Well Google may have had me make an illegal turn but....
Ok outdoor parking. Always crowded and nearly full giving me concern even with reservations. The ticketing process is awful. When paying online, you receive a QR code which is scanned at the lot. An additional ticket is printed after scanning. Your are prompted to keep the ticket with you. On entering any of the wait stations to wait for the shuttle, you are prompted to insert the ticket you just received. For what purpose?? When I returned from my trip, after layovers and long flights and late night arrival, I presented my print-out ticket on request. The device did not accept it. I tried several times with no success, then tried the original QR code with no success. Finally after calling, being dropped, calling again, the gate was opened for me. System needs work and better instructions needed.
The shuttle service is the worst, it’s basically useless. I had to get my own transit back to the parking lot because the shuttle did not arrive after 60 minutes of waiting after being told it was on the way. My flight was delayed by 2 hours that day, and so I had to end up paying an additional $12 for an extra few minutes parked in their lot because their shuttle couldn’t get me as promised. Never ever again. For what it’s worth, you will see competitors shuttles do a round trip 2-3 times before these guys finally show up.
Nice easy access. Quiet and well organized!
I had a great experience here. I parked my newer BMW here for 2 weeks. I made a reservation online through a third party site which was cheaper. I felt confident since they were linked to the hotel next door.
Parking lot was well lit and the spaces were big. They had a couple shuttle stands with trash cans, pay stations, and shuttle times. Shuttle came on time to the minute per the schedule.
Shuttle bus was nice. It stops at about 3-4 properties near by. Driver was friendly and even dropped me off near my car which saved me time. You could even walk to the hotel and wait there if you want.
The only issue I had was leaving. I tried to scan the bar code I had but it the gate didn’t open. I drive to the hotel and they fixed the issue. This might have been with the third party reservation or my fault in scanning.
Car break in: Same issue as in San Francisco. Do not leave anything visible in your front or back seats. Papers, folders, bags, trash, etc. can all hide items that thieves might want. Or if your car is on a list of popular break ins then get an alarm. When I went parking lot was full and there were no broken windows. My car was fine.