Gold Member at Hilton , has far as this Embassy Suites. Mind you I've stayed at this Hotel many times over the years.
Terrible stay at this Hotel this time, first and foremost. NO HEAT IN THE ROOMS AT ALL. That's been that case for years now. Bring something warm to sleep in, or just to have. COLD has can be.
Second...………….no Hot water in (Shower) none at all. You can get a hot shower at Motel 6, for $69.99, I expect Hot Water at a Hotel at $134.99 or $234.99 + a night. No Hot water in the bathroom sink either. Hot Water though places where you don't really need it. within there rooms. WTF
Twice now after checking out, room charges charged to my CC. I didn't eat a thing at the hotel or use there bar EITHER. Why charges on my final bill?
This stay ( parking charges) added to my final bill. Never parked in there lot?
10th floor is the floor I stayed on as well, it's there (Honors Member floor). For two months now, the Hotel (ICE Machine) on the floor, doesn't work. 2 months, you have to take the elevator down to another floor to get ICE. I know this cause I stayed on the same floor in November 2019.
Overall the Hotel needs works, and some of there staff needs training on better customer service.
Unsatisfied Gold Member at HILTON
Loved my stay there for a week. Room is very spacious. The hotel is in the Bay Area so weather is very cold. I miss my morning walk along the bay. I am glad I visited San Francisco. The city is safe for solo woman travelers. Plus the breakfast was good as well.
Booked here to be close to the airport. The room was basically in need of a major overhaul. The carpets were stained and dirty, the pullout couch was clearly broken. Free cocktails terrible. That said, the king size bed was very comfortable, the breakfast was excellent, the staff was pleasant. Front desk help acknowledged that the rooms were in need of attention and said redecorating was in process.
Went back home to visit and someone had a party here. It was definitely like old times! Too bad they took the fish out though, did some remodeling that was good like a lounge area near the front door. The breakfast was good as usual.
This place is great - inexpensive for SF and our go to spot for when we stay in the city. They allow dogs and more importantly allow dogs in the room crates when ur not there which is PERFECT. Free breakfast, clean big rooms, and good walking area outside for our dog. I like the layout of it allows u to go in and out with no need to awkwardly pass reception after a night of going out lol. It’s an embassy so it’s like any other embassy. Can trust the quality to be good.
This is the first review I've ever written but had to comment on this breakfast. No hotel status needed and it's free, and I'm telling you, it's the best hotel breakfast I've ever had. Also, free airport shuttle and it's luxurious, leather seats and very large. Will be staying here again.
Real time edit: Allow enough time though cause it makes a million stops.
I share the other people’s rating.
Rooms are large 4/5 but the carpets have a musty smell and need to be replaced 1/5.
The breakfast was good but no variation, the omelet station was quick and a big plus.
Location is great to drive all over the Bay Area but there is nothing walkable 4/5. You can always order food.
The front staff was 3/5.
The other staff including the breakfast staff were excellent and attentive 5/5.
The parking lot was horrible- every spot says compact, the parking lot was tight to maneuver and there is no space to open your car doors. On top of this, the hotel charges $29 plus tax per day, 0/5.
If they replace the carpets, fix the parking lot and charge less for the parking lot we will return.
3 across the board is not fair so let me break this down:
1. Staff - 5 stars very positive and professional
2. Food at Taste - 4 stars
3. Location - 3 stars. No good food options in walking distance, a bit industrial and commercial mix
4. Facility - 5 stars for common areas, new, clean, very nice
5. Rooms - 3 stars, clean but older and in need of an update. Carpet in my room had a large stain just as you walked in the door. Large space.
6. Cost - it’s the Bay Area so it’s double a night versus a similar Embassy Suites property in another metro area but one of the better deals for a Hilton property in this area.
Pretty decent place not far from the airport. From our room we could watch them land which was really cool considering it was right over a little bay. Place was clean. Breakfast was very good. Many choices. Restaurant was ok but it took forever.
Hotel has a great lobby and a great staff especially Yolanda. I had an issue with my room and she took care of it for me and made it a great stay! One downside to my stay is the rooms are very dated and in need of a major upgrade. I was told that it may happen in Nov - Dec of this year. I would stay here again if I was traveling to the area.
Great last minute stop! Great room, very nice people working here, free happy hour drinks and buffet breakfast! Stella loved her bed! She gives this place 5 paws up!
Lobby looks great...breakfast and happy hour...BUT the room is old tired and musty. Ripped curtains, washroom door not closing, just outdated and also $29 a day to park! We were supposed to stay for 4 days but cancelled the rest and stayed at a nearby hotel which is a lot better. It will be a 5 star review ones the rooms get updated and yes I will be staying. But until then...sorry it’s 1 star.