Best Western Grosvenor Hotel (SFO)

I’m working nearby. My first night was at the Travelodge next door, and the difference between the 2 hotels was apples and oranges. The staff, cleanliness of the room, safety, and services offered was well worth the extra $10/nt. 10/10, would stay here again.

Got there late in the evening but attended to quick enough. The hotel was under some kitchen construction but not dirty nor bothersome. The hotel overall was clean and has friendly staff. The rooms were clean but my only major complaint was that the TV didn't work. Been a long time since I have visited the Bay Area would have like to watch local news.



The free breakfast was good I cannot complain, I would definitely stay there again.

Got the governor suite and it was awesome room it had a living room and a bedroom two bathrooms, one with the shower. Easy check in and easy check out. The bar is open.

Parking can get snug. Room was enjoyable. Vending machine tried to take my Peanut M&M's 😠 Will happily look this place up when we're in the are again.

This is what you have become accustomed to at a plus hotel, A nice room which was well laid out, and very clean. A firm but comfortable mattress, There is a lot of traffic on the main road outside the hotel but the room was very quiet.The hotel had many floors but the lift wait was minimal and it was quick. I thought it was good value for money. There were some fast food places nearby, but for a restaurant you will need transportation.

We were in SF for a Giants game and flying out the next.morning. This BW was at a perfect location, close to the airport and Oracle Park. The room was just right, clean and comfortable. Would definitely come back.

This place saved us from a terrible experience. We had had a mixup with a booking and ended up at the airport with no hotel.

We got a shuttle to the nearest Travelodge which was a horrible place, very rundown and poorly run.

When I woke next day there was the Best Western right next door. I ran around to it and asked for a room.

The lady in the desk was lovely, and well used to this situation! She gave me a room right away, for the same price as I'd paid for the Travelodge!!!! And it included breakfast.

We moved our stuff over and were able to relax for the rest of our brief trip.

Great location

Great staff very clean and safe

Following all covid 19 protocol.

Limited breakfast .grab and go option available.

Had to make reservations on line in order to get the bonus points offered on line.

Can't do it in person. 4 stars for sure and very good price. No charge parking

Stayed for a night and it was pretty good, your usual BW property. Rooms were well sized and comfortable. Breakfast had really delicious options and a lot of sitting space.



Definitely needs some updates/renovations but I enjoyed my stay.

Convenient, easy, straightforward lodging. Beds are meh and the TVs aren’t great. Pretty disappointed when hotels haven’t upgraded their media options in this day and age. Breakfast was microwave-your-own burritos and English muffin sandwiches, pretty low effort but overall decent and would stay again. Front desk staff was great and welcoming.

We loved our stay! The rooms were clean and comfortable and I loved the shampoo/conditioner/body wash dispensers that they had. The complimentary breakfast was also delicious. Would definitely stay here again.

I’m a huge fan of this hotel before a flight from SFO. They are always friendly, there is a bar/restaurant with great quality food/drinks, complimentary FULL breakfast with many options, pool, gym, free business center & printing, and it’s always clean. The cherry on top is the park and fly option to leave your vehicle for up to 10-days and the free shuttle to and from the airport. Overall 10/10 every time!

Excellent accommodations and very good breakfast, but they desperately need to get their act together concerning the airport shuttle or just drop the service. Pickup at airport was chaotic and confusing, had to call three times to determine status. Did not realize that shuttle is contracted so you need to watch very closely for the tiny “Best Western Plus”logo on the vehicle. Shuttle to airport was 100% jammed. One more person and they would have had to turn away. Too much added stress while traveling.

All I can say is it was a absolutely great hotel in a pinch. I checked in @11 pm and they gave me until 2pm to check out. The breakfast was amazing and the staff, everyone of them was super friendly and helpful. I highly recommend this place.Oh and the room, to me was absolutely great clean quite and comfortable.thanks

Nice rooms - I thought that the room was a little small, but San Francisco, right? Called to see if a microwave was available but there wasn't one. (Lobby one was open for use).

Staff was great.

Parking is $10 per day I think and you just have to place a card on your dashboard.

I think breakfast was pretty good in spite of COVID.



Will stay here again.

Clean and spacious rooms but they are using the pandemy to cut on services: no more restaurant, no more shuttle in the middle of the day, shorter breakfast/bar hours.

I think her name was Belinda at the front desk was a Rockstar. She where not the perfect guest but she was by far the perfect host. This is a great hotel with a great staff with great price 👍

Nice location next to the airport, but it's better to get something in the city if you want to be close to everything. The rooms were big. Staff is nice. The breakfast wasn't great at all. Parking was cheap and felt safe. Id rate this hotel 6.5/10. It's nice, but nothing special or amazing.

It's a nice hotel. Close to Costco and freeways. I gave it 4 stars because of the TV. They need to update to a more modern version.

Room was ready before check in time so we were able to go right in and unload. The place was clean. Does include breakfast, but it was crowded and hard to move around while dishing. The restaurant was closed for the 3 days we were there so we didn’t try it. This location is close to the airport but far from main San Francisco high lights. You’ll need to rent a car or pay for transportation. About 20 minutes from embarcadero st.

Bianca provided the best customer service. Very friendly and knowledgeable. She made the check in process so easy. The rooms are very clean and are fully stocked with what you need

Bathroom was in need of faucet repair, but still worked.



Staff is awesome and on point, definitely disappointed in the shuttle not being 24 hours, or atleast at 4 am wasn't available l, for my 5am flight.



Other than those small details, I use here frequently, when I fly out of SFO

I enjoyed my stay here. McDonald's directly across the street, Costco less than a minute drive down the street. Id stay here again, the hot breakfast buffet was cool my family liked it. Only complaint is it would be nicer if the restaurant was open longer and with a bigger menu and the shampoo/conditioner/soap dispenser was empty when we arrived. This isn't a deal breaker though, keep up the good work Best Western Plus ! We'll be back !

Probably the best service I have had from a hotel. Very friendly and accommodating staff. Breakfast was fully stocked and had a large variety of options. The rooms were clean and the showers actually had hot water. The free hotel shuttle is also a plus.

Loved it

Very friendly and accommodating. Breakfast was good, though some things weren't available. Staff went out of their way to get me into a room facing the water (which I realized is really far away, btw)

Nice clean rooms:-) Very PROFESSIONAL STAFF 👌. There's a McDonald's across from the hotel and a free breakfast. Have a nice Fitness Center! A shuttle that takes you to and from airport. The price is on a national average appropriate. Had a problem which was addressed and rectified. They always put the customer first which is how it supposed to be:-) Save money 💰 and give them a chance 🤔.

Overall it’s a good hotel. It’s clean and smells good. Also very nice of them to have a soap/shampoo/conditioner dispenser in the shower. Breakfast is good. Although, during our stay, one of the elevators was broken so there is only one for the whole hotel. So during breakfast time, we had to wait for about 5 minutes for the elevator to get to our floor. Also, the walls are pretty thin and you can hear people talk in the hallway. You can hear the wind also vert clearly through the windows. But in all, would definitely recommend.

Just passing through, heard they just opened a Restaurant called 'The Brass Elephant' in the lobby. Never tried Prawns and Risotto before but WOOOOOW was it delicious!

As A Chicken Wing connoisseur, probably some of the best wings I've ever tried. Lightly breaded, perfect serving size. Not at all greasy and the crunch that comes out just by tearing into the wing, perfection!

Upon request they served a Blue Hawaiian on the sweeter side, it was excellent. Overall, a pleasant experience.

If you’re ever in San Francisco this hotel is the place to stay. Friendly, professional staff, great location, very close to the airport, and great hotel with clean rooms and great beds. I ended up at this hotel because my previous hotel was a mess but my family and I are glad we ended up here. I was pleasantly surprised:)Special thanks to L.J, the morning crew and housekeeping for providing superior customer service. I will be back :)

I would highly recommend this facility for value, service and amenities. The hot breakfast was wonderful. Eggs and meat, lots of places to sit. It looked like waffles on Monday but not on the weekend. Lots of fruit, juice, yogurt. Just think of the savings on breakfast, especially in California. Take that right off the cost of your room. My rate per night was 117. With breakfast, Im saying 87 a night, if not $80



I had an issue with a worker steam cleaning a rug outside my room before 9 a.m. I thought it was someone just thinking about his work and not the sleeping customers. I complained and was told it would never happen again. I would say that's service!! very pleased. The shuttle service was organized with a printed schedule. Free newspapers in the lobby and lots of carts that are needed to get luggage up the elevators. Overall, a very favorable experience. I stayed at nearby LaQuinta the first half of my vacation and would go with this Best Western every time if there was a chance and the cost was a little less. My wife and I were left with a favorable experience.

Exceptional Service by Cathy at the Front Desk!During my recent stay at this hotel, Cathy's warm and accommodating demeanor truly enhanced my experience. From the moment I stepped into the lobby, her friendly greeting made me feel right at home. Not only was she incredibly kind, but she also went above and beyond to ensure that all my needs were met during my stay.Cathy's professionalism and efficiency were evident in every interaction, whether it was assisting with check-in, providing helpful recommendations for local attractions, or promptly addressing any inquiries I had. Her dedication to guest satisfaction truly sets the standard for exceptional service.

This place is great. The moment I walked into the beautiful lobby area I was greeted by friendly staff and checking in was a breeze. My room was much larger than anticipated and clean as can be. There is an ice machine as well as soda machine on every floor which makes it convenient, not having to continually go up and down the elevator everytime you need something. Room service is affordable and delivered within 20 min of ordering. The bed and pillows are comforting and crispy clean, the TV clear with good reception. There is no better place to stay that is as affordable and offers so much for so little. 5 stars and a rating of 10 out of 10. I'll definitely stay here again.

Such a pleasant stay, indeed! I really had a good time in this hotel because it was so peaceful and everything here amazes me. The staffs are very friendly, and the foods are really mouthwatering. I could not ask for more from these guys because they are truly amazing at everything. Thank you so much! Keep up the beautiful work!

I've been staying at this place for many years; the staff is pleasant and knowledgeable. I love the breakfast as it offers many options, including making your waffles in the morning.

My stay at this hotel was quite relaxing. The staff is very friendly. I would personally like to thank one of the employees, Kevin. He was kind enough to help my cousin find a store that sells flutes. He was also gracious enough to help bring down my family’s luggage to our car. He is a very nice and hospitable young man. We will be back for sure!

Nice price, clean, free Wi-Fi, excellent breakfast buffet and staff all very friendly and helpful. I can't say enough about your services, guys! The place was also very big and I really like the view outside the Hotel. Thanks a lot for such a wonderful experience. I will recommend your Hotel to everyone!

We checked in May 3. Room was not very clean. There were bed bugs or droppings on the bed in addition to a strange insect. Looked like a baby scorpion.



That’s dangerous. Now no routine housekeeping! But the Brass Elephant servers were amazing!!! Especially Rosa. ! She’s what keeps that restaurant together



The front desk staff was not knowledgeable on where places are located. All in all good.

Breakfast is ok here. They use to have fresh eggs and sausage, now they have some kinda frozen wrap burritos. There is a bar and lounge downstairs which is convenient. The male bartender there was great. Very kind and social. The front desk dude wasn't very friendly or maybe it was late and he didn't want to be bothered. The rooms are comfortable and clean. Vending machine in hallways. I'd recommend this place. Sometimes u can get a room here for a great deal online..

Good place. Reasonably priced (be sure to shop online for the best price). Clean and well maintained. Good water pressure in the shower. Fridge. the only small downside that they didn't have a microwave available

This is an older hotel that was very nicely maintained. The restaurant was good the restaurant staff was very nice and the atmosphere was good. Unfortunately the gal that was checking Us in at the front desk, probably should have been fired for her incompetence.

There was an unpleasant odor upon entering the hotel lobby, when checking in. It was gone by the next morning. The free breakfast is about what you would expect, with the positive exception of the variety of large fresh croissants. While the location of the hotel relative to the airport is great (5 stars), the location of our room relative to the street made for a lot of traffic noise (2-3 stars), which is the rationale for the 4 star rating of the location.

Great hotel for a great rate. The room included breakfast, parking, and a shuttle to the airport. Very convenient for a traveling family.

The location was perfect for me as I needed it to be near the airport. The parking lot is open space but felt safe. Room is clean and tidy. Overall service at the front desk was good too. I had an issue with my toilet and they rectified it immediately. Sadly, the kitchen was busted when I came so the breakfast selection was a little limited but still substantial

We have stayed at a number of places in the area while getting medical care at UCSF over the last 4 years. This is the best hotel with reasonable rates. I honestly cannot recommend them enough. The rooms and baths are immaculate, well-designed, attractive, with comfy beds. There's an on-site laundry, breakfast bar with good food, good wifi. There is a safe and fridge in-room. I wished there was an in-room microwave. It is an easy, quick drive into SF, but a nice, safe area. The rooms are well-insulated, so no noise from the road, airport, or other rooms. If your nose is sensitive due to chemo then you will appreciate the total absence of smells in these rooms. Even if you have to pay a few extra dollars for this stay it is worth it; you're worth it.

There was a giant roll in shower. So if I couldn't stand and sit I could just roll my wheelchair in there and then dry it off later. Luckily I was able to get in there and the water was a good temperature, and had plenty of pressure. I was very happy. Thank you Best Western Plus Grosvenor. You made my stay before surgery very pleasant, and restful. Also, thanks for the super clean room. Kudos 🤓😷

We loved this room. Very clean and very comfortable. The staff was very pleasant and gracious. We arrived very late and realized our room didn't have a microwave. Even though it was after midnight, they were nice enough to send up a freshly sanitized microwave when I called the front desk to request one. We would definitely stay here again!

WOW THIS PLACE IS EXCELLENT. IT DESERVE A 5 STAR. EVERY TIME I CALLED FOR SOMETHING IT GETS DONE

QUICK. BREAKFAST IS GOOD. VERY CLEAN PLACE. I HIGHLY RECOMMEND THIS PLACE.

This hotel feels like home, i travelled out of the area and drive an hour to stay again because i know what im getting. The staff is absolutely amazing, the breakfast was freshly cooked, plentiful and delicious. From the front desk staff to the kitchen staff and housekeeping staff were all very welcoming, helpful and had great energy. We wil always come back to this hotel when in the area. We weren’t sure what to expect as the rate was lower than some and are we ever glad we came the first time and have since extended our stay. Thank you all for such a great experience.

The lobby gave a great first impression of the hotel. Check in was quick and easy. The room was comfortable and the internet availabilty definitely enhanced the stay. I originally gave them five stars due to the service and quality of the stay. However, after the stay we realized that we had been charged twice for our room. I have called three times now and am hoping that the problem will be resolved soon, as I am still waiting to have the money returned to my bank account. Edit: the issue was resolved within a few weeks of the stay.

This is not a 5 star hotel, but for what you are paying this is a great deal for a very nice room near the airport. The room was very nice, modern, and clean. The restaurant was great and the bartender was super nice. The free breakfast was really good Checking was really fast and it was close to the airport. Sure you could pay $200 and get a marginally better hotel, but I will take this option for $115 every time. Also they have a free shuttle to and from the airport.

It was a great place to stay and enjoy the city. We found that most of the destinations we went to, to be fairly close and easy to navigate. The staff was exceptional-- attentive and helpful. The room was comfortable. Cannot recommend this hotel highly enough!

I noticed someone reviewed the premises was outdated. Well, maybe. But to me, the room seemed well-maintained, clean, and quiet. Naturally, I had a comfortable good night's rest at this hotel. I know it all depends what you expect from a hotel, but I felt like it is good at least for business travelers.

I paid $100. This Best Western Plus hotel deserves $150.



Negative:

One night dinner was great. Next night I got a salty chicken tiryaki with cold rice.



I stayed at Hilton San Francisco Union Square 2 days ago. I paid $270. Hilton is not better than this Best Western hotel. The only advantage of the Hilton was the location.

I stayed here on a road trip with my family this past week and we had a great stay. Our room was nice and clean and the beds were comfortable. It was easy to access everything we wanted to do in SF and was a quick shuttle ride to the airport for me early in the morning. I loved the views from the little outside stairwell and they had a good amount of breakfast options. Decent soap and shampoo in the shower as well as a mini fridge. The only downside was that our room didn’t have a microwave. But if I were in the area again I would happily stay at this hotel.

Excellent, helpful staff. Very clean rooms. Despite the slightly clunky and old-fashioned decor, the premises are entirely quiet and comfortable, a great value for the price. A small maintenance problem was handled quickly and professionally. And I watched the staff deal with a guest who was clearly mentally ill (and unbelievably obnoxious) with enormous patience and professionalism. I'd stay again!

We had to book a room last minute because of a delayed flight. They were very accommodating. Imelda was extremely helpful in helping us solve some last minute issues with our travel plans. Thank you so much!

We've been here on and off, since February, for my husband's job, the Front desk agents are super friendly, great staff, Ken the bartender, is THE BEST, great drinks, good dinner and breakfast. Always a quiet night of rest. Great place to stay. Thanks y'all, for a great place to stay.

I loved it, honestly! It's cheap, doesn't feel very stuffy, has a dated yet classic, very human feeling to it. The bed was comfy, the HVAC worked fine, the internet was EXCELLENT, and the hot breakfast was pretty decent! The coffee was OK. The parking is $9/night but that's fine given the parking rates of nearby hotels. I would stay here again, the location is extremely convenient in my opinion, aside from the Costco being too busy--go to a different store, honestly. If you're traveling for business, this is a very savvy way to stay. Otherwise, if you're touring the city and don't have a car, consider something near a BART station. The only improvements I could suggest is water pressure and maybe a larger desk/table in the rooms. Re-submitted this because the parking is actually $9.

Be aware there is a $9 per day parking fee here. We have stayed at a number of places in the area while getting medical care at UCSF over the last 4 years. This is the best hotel with reasonable rates. I honestly cannot recommend them enough. The rooms and baths are immaculate, well-designed, attractive, with comfy beds. There's an on-site laundry, breakfast bar with good food, good wifi. There is a safe and fridge in-room. I wished there was an in-room microwave. It is an easy, quick drive into SF, but a nice, safe area. The rooms are well-insulated, so no noise from the road, airport, or other rooms. If your nose is sensitive due to chemo then you will appreciate the total absence of smells in these rooms. Even if you have to pay a few extra dollars for this stay it is worth it; you're worth it.

Great place to stay. Very Covid-19 safe. You can ask for room service when ever needed. Rooms are very clean and the place is quiet. It has plenty of parking as well. Easy access to the highway and also very easy to get to the airport.

I prefer Best Westerns given the option because I am a diamond member and they’re usually clean and reasonably priced. This one is really well located close to the airport and has shuttles to the airport as well. It is always been quiet when I stay here with very helpful front desk staff. There are a couple things you should know, one good and one bad. The bad one is that they charge for parking if you drive here. It costs nine dollars a day And is not part of the price when you book your room. The good thing is that they have packages where you can come down and stay for one night and then leave your car as you fly out someplace on vacation or business. I don’t remember what it is called But I believe you got a week of parking at the hotel plus a room, for only about $40 more than for the room alone.

No heads up about shuttle bus from airport not running that day. It was one of the reasons we booked this hotel.

Room AC filter was very dirty/dusty. Cleaned it myself in the bathtub. Notice in room said, "This Room Has Been Sanitized For Your Safety". I guess that doesn't include the AC filter!



Just saw a reply from the hotel saying the shuttle schedule is posted on their website. But as I said, the shuttle wasn't running at all that day. We were told that by the front desk when we arrived. So, an email about that would have been appreciated as I said before, it was one of the reasons we chose to stay there.

Our family was excited about our first European trip. From previous experience, we knew we had to stay at BestWestern Plus Grosvenor because of their wonderful service and convenient location. We also knew our car would be okay parked with them for a week or so. Thank you Best Western! Knowing you're there to satisfy our needs at our most important times of our life experiences. There's no doubt, you are who we rely and trust to fulfill our dreams. Thank you!

I stay here when I am in San Francisco for medical appointments. The location is ideal due to the locations of the multiple clinics I have to get to. The staff have always been very friendly and accommodating to my particular needs. Even the other guests have been friendly when I need to interact with them. The breakfast always smells very delicious in the mornings. Unfortunately, I have not been able to enjoy their breakfasts for some time now, but I look forward to when I can enjoy their breakfast again. The waterfall glass in the lobby is a pleasant sight when I come in through the front door, something I look forward to seeing.

The close proximity to the airport can be a little noisy as jets fly in and out overhead, but that is outweighed by the convinces and location this particular hotel has to offer. I always look forward to staying here. I highly recommend this hotel if you need to stay in San Francisco.

Keep up the great work, and I will be staying here for my upcoming appointments.

had to take a shuttle they provided, it came right on time that the lovely worker Bianca had told us on the phone. it was around 9pm so we were unsure if we could still get a room but we got a very nice room for the night! my only complaint is that house keeping did not clean good enough, they’re was a LOT of hair from the previous customers who stayed here in the bathroom on the toilet and in the bed which made me uncomfortable because then i wondered if they had changed the sheets… other than that everything else is absolutely amazing at this hotel. good breakfast, friendly workers and also have vending machines with a decent variety of things to snack on and drink. hotel was very peaceful too. i recommend especially if you’re taking the shuttle to and from the airport, the drivers are good at communicating where they are going and the hotel name is on the side of the vehicle.

Great location for easy access around the Bay Area. Close to the airport and local shopping needs. Excellent room comfort and kind staff; most welcoming. I look forward to returning here.

I was definitely leery of this site , given the price. What I found is a treasure for the traveler jus passing through. This isn't a resort. It has everything you need. It is clean and updated. The kitchen isn't fully functioning but the breakfast had many offerings. There is food available in the evening from a food truck-like vendor. For the price, with shuttle service, you can't beat it.

This place is located right off the freeway. Only minutes away from SFO car rental and international airport. Shuttle is available for pickup and drop-off. Parking is limited due to the number of guests this hotel can handle. Staff were helpful, and Mig, the bartender is very friendly.