Best Western Grosvenor Hotel (SFO)

This is an older hotel that was very nicely maintained. The restaurant was good the restaurant staff was very nice and the atmosphere was good. Unfortunately the gal that was checking Us in at the front desk, probably should have been fired for her incompetence.

There was an unpleasant odor upon entering the hotel lobby, when checking in. It was gone by the next morning. The free breakfast is about what you would expect, with the positive exception of the variety of large fresh croissants. While the location of the hotel relative to the airport is great (5 stars), the location of our room relative to the street made for a lot of traffic noise (2-3 stars), which is the rationale for the 4 star rating of the location.

Great hotel for a great rate. The room included breakfast, parking, and a shuttle to the airport. Very convenient for a traveling family.

We have stayed at a number of places in the area while getting medical care at UCSF over the last 4 years. This is the best hotel with reasonable rates. I honestly cannot recommend them enough. The rooms and baths are immaculate, well-designed, attractive, with comfy beds. There's an on-site laundry, breakfast bar with good food, good wifi. There is a safe and fridge in-room. I wished there was an in-room microwave. It is an easy, quick drive into SF, but a nice, safe area. The rooms are well-insulated, so no noise from the road, airport, or other rooms. If your nose is sensitive due to chemo then you will appreciate the total absence of smells in these rooms. Even if you have to pay a few extra dollars for this stay it is worth it; you're worth it.

There was a giant roll in shower. So if I couldn't stand and sit I could just roll my wheelchair in there and then dry it off later. Luckily I was able to get in there and the water was a good temperature, and had plenty of pressure. I was very happy. Thank you Best Western Plus Grosvenor. You made my stay before surgery very pleasant, and restful. Also, thanks for the super clean room. Kudos 🤓😷

Got the governor suite and it was awesome room it had a living room and a bedroom two bathrooms, one with the shower. Easy check in and easy check out. The bar is open.

We loved this room. Very clean and very comfortable. The staff was very pleasant and gracious. We arrived very late and realized our room didn't have a microwave. Even though it was after midnight, they were nice enough to send up a freshly sanitized microwave when I called the front desk to request one. We would definitely stay here again!

Parking can get snug. Room was enjoyable. Vending machine tried to take my Peanut M&M's 😠 Will happily look this place up when we're in the are again.

We were in SF for a Giants game and flying out the next.morning. This BW was at a perfect location, close to the airport and Oracle Park. The room was just right, clean and comfortable. Would definitely come back.

WOW THIS PLACE IS EXCELLENT. IT DESERVE A 5 STAR. EVERY TIME I CALLED FOR SOMETHING IT GETS DONE

QUICK. BREAKFAST IS GOOD. VERY CLEAN PLACE. I HIGHLY RECOMMEND THIS PLACE.

Great location

Great staff very clean and safe

Following all covid 19 protocol.

Limited breakfast .grab and go option available.

Had to make reservations on line in order to get the bonus points offered on line.

Can't do it in person. 4 stars for sure and very good price. No charge parking

We loved our stay! The rooms were clean and comfortable and I loved the shampoo/conditioner/body wash dispensers that they had. The complimentary breakfast was also delicious. Would definitely stay here again.

The lobby gave a great first impression of the hotel. Check in was quick and easy. The room was comfortable and the internet availabilty definitely enhanced the stay. I originally gave them five stars due to the service and quality of the stay. However, after the stay we realized that we had been charged twice for our room. I have called three times now and am hoping that the problem will be resolved soon, as I am still waiting to have the money returned to my bank account. Edit: the issue was resolved within a few weeks of the stay.

This is not a 5 star hotel, but for what you are paying this is a great deal for a very nice room near the airport. The room was very nice, modern, and clean. The restaurant was great and the bartender was super nice. The free breakfast was really good Checking was really fast and it was close to the airport. Sure you could pay $200 and get a marginally better hotel, but I will take this option for $115 every time. Also they have a free shuttle to and from the airport.

All I can say is it was a absolutely great hotel in a pinch. I checked in @11 pm and they gave me until 2pm to check out. The breakfast was amazing and the staff, everyone of them was super friendly and helpful. I highly recommend this place.Oh and the room, to me was absolutely great clean quite and comfortable.thanks

Nice rooms - I thought that the room was a little small, but San Francisco, right? Called to see if a microwave was available but there wasn't one. (Lobby one was open for use).

Staff was great.

Parking is $10 per day I think and you just have to place a card on your dashboard.

I think breakfast was pretty good in spite of COVID.



Will stay here again.

I stayed here on a road trip with my family this past week and we had a great stay. Our room was nice and clean and the beds were comfortable. It was easy to access everything we wanted to do in SF and was a quick shuttle ride to the airport for me early in the morning. I loved the views from the little outside stairwell and they had a good amount of breakfast options. Decent soap and shampoo in the shower as well as a mini fridge. The only downside was that our room didn’t have a microwave. But if I were in the area again I would happily stay at this hotel.

Clean and spacious rooms but they are using the pandemy to cut on services: no more restaurant, no more shuttle in the middle of the day, shorter breakfast/bar hours.

I think her name was Belinda at the front desk was a Rockstar. She where not the perfect guest but she was by far the perfect host. This is a great hotel with a great staff with great price 👍

Excellent, helpful staff. Very clean rooms. Despite the slightly clunky and old-fashioned decor, the premises are entirely quiet and comfortable, a great value for the price. A small maintenance problem was handled quickly and professionally. And I watched the staff deal with a guest who was clearly mentally ill (and unbelievably obnoxious) with enormous patience and professionalism. I'd stay again!

We had to book a room last minute because of a delayed flight. They were very accommodating. Imelda was extremely helpful in helping us solve some last minute issues with our travel plans. Thank you so much!

It's a nice hotel. Close to Costco and freeways. I gave it 4 stars because of the TV. They need to update to a more modern version.

Room was ready before check in time so we were able to go right in and unload. The place was clean. Does include breakfast, but it was crowded and hard to move around while dishing. The restaurant was closed for the 3 days we were there so we didn’t try it. This location is close to the airport but far from main San Francisco high lights. You’ll need to rent a car or pay for transportation. About 20 minutes from embarcadero st.

I loved it, honestly! It's cheap, doesn't feel very stuffy, has a dated yet classic, very human feeling to it. The bed was comfy, the HVAC worked fine, the internet was EXCELLENT, and the hot breakfast was pretty decent! The coffee was OK. The parking is $9/night but that's fine given the parking rates of nearby hotels. I would stay here again, the location is extremely convenient in my opinion, aside from the Costco being too busy--go to a different store, honestly. If you're traveling for business, this is a very savvy way to stay. Otherwise, if you're touring the city and don't have a car, consider something near a BART station. The only improvements I could suggest is water pressure and maybe a larger desk/table in the rooms. Re-submitted this because the parking is actually $9.

I enjoyed my stay here. McDonald's directly across the street, Costco less than a minute drive down the street. Id stay here again, the hot breakfast buffet was cool my family liked it. Only complaint is it would be nicer if the restaurant was open longer and with a bigger menu and the shampoo/conditioner/soap dispenser was empty when we arrived. This isn't a deal breaker though, keep up the good work Best Western Plus ! We'll be back !

Be aware there is a $9 per day parking fee here. We have stayed at a number of places in the area while getting medical care at UCSF over the last 4 years. This is the best hotel with reasonable rates. I honestly cannot recommend them enough. The rooms and baths are immaculate, well-designed, attractive, with comfy beds. There's an on-site laundry, breakfast bar with good food, good wifi. There is a safe and fridge in-room. I wished there was an in-room microwave. It is an easy, quick drive into SF, but a nice, safe area. The rooms are well-insulated, so no noise from the road, airport, or other rooms. If your nose is sensitive due to chemo then you will appreciate the total absence of smells in these rooms. Even if you have to pay a few extra dollars for this stay it is worth it; you're worth it.

Loved it

Very friendly and accommodating. Breakfast was good, though some things weren't available. Staff went out of their way to get me into a room facing the water (which I realized is really far away, btw)

Nice clean rooms:-) Very PROFESSIONAL STAFF 👌. There's a McDonald's across from the hotel and a free breakfast. Have a nice Fitness Center! A shuttle that takes you to and from airport. The price is on a national average appropriate. Had a problem which was addressed and rectified. They always put the customer first which is how it supposed to be:-) Save money 💰 and give them a chance 🤔.

Overall it’s a good hotel. It’s clean and smells good. Also very nice of them to have a soap/shampoo/conditioner dispenser in the shower. Breakfast is good. Although, during our stay, one of the elevators was broken so there is only one for the whole hotel. So during breakfast time, we had to wait for about 5 minutes for the elevator to get to our floor. Also, the walls are pretty thin and you can hear people talk in the hallway. You can hear the wind also vert clearly through the windows. But in all, would definitely recommend.

Great place to stay. Very Covid-19 safe. You can ask for room service when ever needed. Rooms are very clean and the place is quiet. It has plenty of parking as well. Easy access to the highway and also very easy to get to the airport.

Just passing through, heard they just opened a Restaurant called 'The Brass Elephant' in the lobby. Never tried Prawns and Risotto before but WOOOOOW was it delicious!

As A Chicken Wing connoisseur, probably some of the best wings I've ever tried. Lightly breaded, perfect serving size. Not at all greasy and the crunch that comes out just by tearing into the wing, perfection!

Upon request they served a Blue Hawaiian on the sweeter side, it was excellent. Overall, a pleasant experience.

If you’re ever in San Francisco this hotel is the place to stay. Friendly, professional staff, great location, very close to the airport, and great hotel with clean rooms and great beds. I ended up at this hotel because my previous hotel was a mess but my family and I are glad we ended up here. I was pleasantly surprised:)Special thanks to L.J, the morning crew and housekeeping for providing superior customer service. I will be back :)

This place is great. The moment I walked into the beautiful lobby area I was greeted by friendly staff and checking in was a breeze. My room was much larger than anticipated and clean as can be. There is an ice machine as well as soda machine on every floor which makes it convenient, not having to continually go up and down the elevator everytime you need something. Room service is affordable and delivered within 20 min of ordering. The bed and pillows are comforting and crispy clean, the TV clear with good reception. There is no better place to stay that is as affordable and offers so much for so little. 5 stars and a rating of 10 out of 10. I'll definitely stay here again.

Such a pleasant stay, indeed! I really had a good time in this hotel because it was so peaceful and everything here amazes me. The staffs are very friendly, and the foods are really mouthwatering. I could not ask for more from these guys because they are truly amazing at everything. Thank you so much! Keep up the beautiful work!

I've been staying at this place for many years; the staff is pleasant and knowledgeable. I love the breakfast as it offers many options, including making your waffles in the morning.

My stay at this hotel was quite relaxing. The staff is very friendly. I would personally like to thank one of the employees, Kevin. He was kind enough to help my cousin find a store that sells flutes. He was also gracious enough to help bring down my family’s luggage to our car. He is a very nice and hospitable young man. We will be back for sure!

Nice price, clean, free Wi-Fi, excellent breakfast buffet and staff all very friendly and helpful. I can't say enough about your services, guys! The place was also very big and I really like the view outside the Hotel. Thanks a lot for such a wonderful experience. I will recommend your Hotel to everyone!

Breakfast is ok here. They use to have fresh eggs and sausage, now they have some kinda frozen wrap burritos. There is a bar and lounge downstairs which is convenient. The male bartender there was great. Very kind and social. The front desk dude wasn't very friendly or maybe it was late and he didn't want to be bothered. The rooms are comfortable and clean. Vending machine in hallways. I'd recommend this place. Sometimes u can get a room here for a great deal online..

Good place. Reasonably priced (be sure to shop online for the best price). Clean and well maintained. Good water pressure in the shower. Fridge. the only small downside that they didn't have a microwave available