We loved this room. Very clean and very comfortable. The staff was very pleasant and gracious. We arrived very late and realized our room didn't have a microwave. Even though it was after midnight, they were nice enough to send up a freshly sanitized microwave when I called the front desk to request one. We would definitely stay here again!
WOW THIS PLACE IS EXCELLENT. IT DESERVE A 5 STAR. EVERY TIME I CALLED FOR SOMETHING IT GETS DONE
QUICK. BREAKFAST IS GOOD. VERY CLEAN PLACE. I HIGHLY RECOMMEND THIS PLACE.
Room was fine until I had to flush toilet. Lever did not work properly and I had to remove tank cover to manually flush. Then guest next door decided to smoke. Second hand smoke was very heavy, wafting into my room from under the connecting door. Is this a non smoking facility? I reported this to Front desk, opened the window and tried to go to sleep. Bed was very comfortable.
Just passing through, heard they just opened a Restaurant called 'The Brass Elephant' in the lobby. Never tried Prawns and Risotto before but WOOOOOW was it delicious!
As A Chicken Wing connoisseur, probably some of the best wings I've ever tried. Lightly breaded, perfect serving size. Not at all greasy and the crunch that comes out just by tearing into the wing, perfection!
Upon request they served a Blue Hawaiian on the sweeter side, it was excellent. Overall, a pleasant experience.
Parking can get snug. Room was enjoyable. Vending machine tried to take my Peanut M&M's 😠 Will happily look this place up when we're in the are again.
We were in SF for a Giants game and flying out the next.morning. This BW was at a perfect location, close to the airport and Oracle Park. The room was just right, clean and comfortable. Would definitely come back.
The room was good but the bathroom was quaint... you could have one foot in tub and one in the toilet bowl after a long night of debauchery. Due to Covid-19, their breakfast was a to-go thing and it wasn't what I expected of a Best Western Plus - consisting of a store bought breakfast burrito and Danish re-wrapped in plastic wrap. There was also juice; water; coffee; fruits and other stuff that really didn't make me want to pick up. When I got back to the room, I realized my breakfast burrito was no preheated and there was no microwave in the room, thus I enjoyed my breakfast burrito cool with dark black coffee. I did wake up in the middle of the night from someone in the parking lot in the back of the hotel setting off fireworks. You can see in the night photo there is smoke floating. I would stay again in the future and hopefully they will have a regular continental breakfast set up. I did get lost getting back after eating out in South SF... I took the wrong turn and had to go a couple of miles South before being able to get off the highway and head North.
The hotel was nice and seems to be kept in a good condition the rooms were a lot bigger then I thought as well which is a plus. The Southern part of San Francisco also seems to be a nicer area. But the Con of staying at this hotel is the location by it being super close to the airport, highway, train tracks, combined with having noisy guest, fireworks or other miscellaneous noises you may hear through the night. Would recommend but only for one or two nights especially for the price.
The lobby gave a great first impression of the hotel. Check in was quick and easy. The room was comfortable and the internet availabilty definitely enhanced the stay. I originally gave them five stars due to the service and quality of the stay. However, after the stay we realized that we had been charged twice for our room. I have called three times now and am hoping that the problem will be resolved soon, as I am still waiting to have the money returned to my bank account. Edit: the issue was resolved within a few weeks of the stay.
Nice rooms - I thought that the room was a little small, but San Francisco, right? Called to see if a microwave was available but there wasn't one. (Lobby one was open for use).
Staff was great.
Parking is $10 per day I think and you just have to place a card on your dashboard.
I think breakfast was pretty good in spite of COVID.
Will stay here again.
Great place to stay. Very Covid-19 safe. You can ask for room service when ever needed. Rooms are very clean and the place is quiet. It has plenty of parking as well. Easy access to the highway and also very easy to get to the airport.
Great staff very clean and safe
Following all covid 19 protocol.
Limited breakfast .grab and go option available.
Had to make reservations on line in order to get the bonus points offered on line.
Can't do it in person. 4 stars for sure and very good price. No charge parking
Good place. Reasonably priced (be sure to shop online for the best price). Clean and well maintained. Good water pressure in the shower. Fridge. the only small downside that they didn't have a microwave available
There was a giant roll in shower. So if I couldn't stand and sit I could just roll my wheelchair in there and then dry it off later. Luckily I was able to get in there and the water was a good temperature, and had plenty of pressure. I was very happy. Thank you Best Western Plus Grosvenor. You made my stay before surgery very pleasant, and restful. Also, thanks for the super clean room. Kudos 🤓😷
Be aware there is a $9 per day parking fee here. We have stayed at a number of places in the area while getting medical care at UCSF over the last 4 years. This is the best hotel with reasonable rates. I honestly cannot recommend them enough. The rooms and baths are immaculate, well-designed, attractive, with comfy beds. There's an on-site laundry, breakfast bar with good food, good wifi. There is a safe and fridge in-room. I wished there was an in-room microwave. It is an easy, quick drive into SF, but a nice, safe area. The rooms are well-insulated, so no noise from the road, airport, or other rooms. If your nose is sensitive due to chemo then you will appreciate the total absence of smells in these rooms. Even if you have to pay a few extra dollars for this stay it is worth it; you're worth it.
We have stayed at a number of places in the area while getting medical care at UCSF over the last 4 years. This is the best hotel with reasonable rates. I honestly cannot recommend them enough. The rooms and baths are immaculate, well-designed, attractive, with comfy beds. There's an on-site laundry, breakfast bar with good food, good wifi. There is a safe and fridge in-room. I wished there was an in-room microwave. It is an easy, quick drive into SF, but a nice, safe area. The rooms are well-insulated, so no noise from the road, airport, or other rooms. If your nose is sensitive due to chemo then you will appreciate the total absence of smells in these rooms. Even if you have to pay a few extra dollars for this stay it is worth it; you're worth it.
I think her name was Belinda at the front desk was a Rockstar. She where not the perfect guest but she was by far the perfect host. This is a great hotel with a great staff with great price 👍
If you’re ever in San Francisco this hotel is the place to stay. Friendly, professional staff, great location, very close to the airport, and great hotel with clean rooms and great beds. I ended up at this hotel because my previous hotel was a mess but my family and I are glad we ended up here. I was pleasantly surprised:)Special thanks to L.J, the morning crew and housekeeping for providing superior customer service. I will be back :)
Nice price, clean, free Wi-Fi, excellent breakfast buffet and staff all very friendly and helpful. I can't say enough about your services, guys! The place was also very big and I really like the view outside the Hotel. Thanks a lot for such a wonderful experience. I will recommend your Hotel to everyone!
My stay at this hotel was quite relaxing. The staff is very friendly. I would personally like to thank one of the employees, Kevin. He was kind enough to help my cousin find a store that sells flutes. He was also gracious enough to help bring down my family’s luggage to our car. He is a very nice and hospitable young man. We will be back for sure!
Such a pleasant stay, indeed! I really had a good time in this hotel because it was so peaceful and everything here amazes me. The staffs are very friendly, and the foods are really mouthwatering. I could not ask for more from these guys because they are truly amazing at everything. Thank you so much! Keep up the beautiful work!
This place is great. The moment I walked into the beautiful lobby area I was greeted by friendly staff and checking in was a breeze. My room was much larger than anticipated and clean as can be. There is an ice machine as well as soda machine on every floor which makes it convenient, not having to continually go up and down the elevator everytime you need something. Room service is affordable and delivered within 20 min of ordering. The bed and pillows are comforting and crispy clean, the TV clear with good reception. There is no better place to stay that is as affordable and offers so much for so little. 5 stars and a rating of 10 out of 10. I'll definitely stay here again.
Don't like it, they don't have microwave in the rooms. Also their beds are simples ,don't have to much pillows on it