Upon arrival and waiting for an elevator another guest cussed at me and my significant other because we were not wearing a mask. When the hotel staff never told us to put one on and we checked in without one. The lady cussed at us and yelled. We did not say anything to the lady and instead offered her a sandwich to make her feel better because she said something about a sandwich and we thought she was hungry. We were trying to show hospitality after seeing she was our neighbor: we were then asked to vacate over the phone because that was unacceptable.
The room was great, breakfast excellent. All of the staff with the exception of one desk clerk were friendly and helpful. However, we were on a non-smoking floor and when you used the restroom you could smell smoking of different varieties.
It was an adequate hotel but one of the best Home2 Suites I have stayed in. The breakfast was pretty limited and not my favorite due to the fact that they served you. The gym however was a very nice touch and I thoroughly enjoyed using it. The hotel halls also smelled a little odd. In all a decent hotel but I would probably not study here again.
It was a really good stay. The family really enjoyed it. The clean hotel has everything we could use: a decent gym, small kitchen, and an outdoor patio with grills. All the employees including housekeeping, front desk staff, breakfast staff, and cleaning people were all very friendly and welcoming. The only negative was the knives in the kitchen were completely dull. Other than that small detail, this hotel is a great value. We will definitely be back!
Had a great stay from check in to check out. The room was very clean, comfortable bed, and very quiet ac. Staff was serving customers for the breakfast buffet. Satisfying for a non restaurant breakfast. Team members were going above and beyond to serve a decent meal. Jon set a positive tone at checkin and the rest of the stay stayed at a high level.
20 minutes from downtown sf, and less than 5 from SFO. Rooms were well cleaned and kitchenette provides everything you need to reheat food left over from your excursions. Grill is also provided out in the patio of you plan to conjure up some hot food. Continental breakfast is also included. Cheaper than some hotels in the city itself if you're on a budget and willing to sacrifice convenience of being in the city ( I think you also save on parking fees)
Hotel was clean and looks new. Staff was friendly upon check in and check out. Ice machine had button for cold water also. Beds were not too soft and not to firm, pillows were perfect. Lots of cupboard space, shelves and drawers. Called down for sheet, blanket and pillow for pull out sofa bed and man brought it within 5 minutes. Was not located in busy area so no problem parking($13) or people hanging around in the parking lot. A lot of electric vehicle charging stations. Close to a Starbucks. Breakfast area was pretty busy at times- didn't try so can't comment but smelled great walking through. Check out was noon. Thank you for the awesome experience and comfortable stay with the family. We will definitely be coming back.
We went to Home2 for a vacation/business trip. The room was spacious, even though it actually was only 300 square feet. There was a mini kitchen area which was great. The location was good as it was near where we needed to go for business. One of my complaints was that the bathroom did not have hair conditioner. My hair became very dry and unpleasant without it and I had to go out and buy some. The service was very poor. Front desk was confusing when I asked to get the room cleaned. I would have given 0 stars for service if one kind lady didn't help me fix a light issue. When we returned to our room after a cleaning, our door cards didn't work. We had to get new ones. The free breakfast was pretty good. Because of the bad service, we probably won't come back.
Nice, clean, and decently prices hotel. LOVE the color scheme, nice size room, full size fridge, nice microwave, reasonably priced parking, and staff were kind. The only thing I would add is a full stove top and oven plus more variety concerning pots and pans especially for people that are going to be there for a while.
Great experience. Very nice room with lots of space & appliances. Clean. Friendly. Good location. Nice, cute hotel all together.
I heard the manager/staff speaking with an elderly woman that said she was displaced by fire and the way they were talking to her was so inappropriate and wrong. She said she had a reservation and they wouldn’t help her get into her room, the room she booked. I guess a room with kitchen and stove etc. They were treating her so badly. I hope her insurance can find her a better place. Management clearly needs to be revamped. When I heard this I turned around and left. Couldn’t believe it.
Nice place to stay, great staff, But The Automatic Turn Off Light Feature Sucks and that's why I'm giving this hotel 3 Stars ⭐⭐⭐ To keep the lights working in the room you have to keep a room key inserted in the wall switch by door and all I have to say is good luck on not locking yourself out by forgetting your key in the room and getting up in the middle of the night and not waking all the other guest in the room 😱 I hope this feature helps them to save enough money to stay in business 💵📉📊
Everything was amazing. The hotel is pretty new, clean, and the staff was very polite, professional, and friendly. Really recommend. Close to the airport and 20min drive from the center. Quite location.
The showers have no water pressure if it wasn't for Christina at the front desk I'd rate it lower. Very welcoming personality great person to have your guests make initial contact with you can tell she likes her job and definitely easy on the eyes !
Hotel is nice and new. Check-in was easy. Room are nice and have great amenities. The problem I was that my bedding was not clean. Sheets and bedding were dirty and had strands of hair belonging to other people.
One of the best experience staying compare many other places.
Super friendly staffs and service. Breakfast is so well prepared and tasty.
Two thumbs up all around.
Very quiet lodging considering the location. The people working there seem happy.
Nice and modern. They served hot breakfast. The only thing was that the bathroom fan wasn't working and they had a small kitchen with utensils and cookware...but no stove, just microwave.
Absolutely a great place to stay while traveling for work or vacation. Out a town a bit so parking is not crazy. The staff Martha & Gisela are Absolutely the best & make your stay great while enjoying breakfast. Evelyn was very great to work with during my stay also. I appreciate everything you all do to make home away from home enjoyable. Thank you.
Easy to get to off hwy 101. Clean, eat parking & good breakfast.
Very nice and supper clean facility. Definitely recommend this location.
Hotel it self it’s great Specially for families, Breakfast it’s nice. Only front desk receptionist could be more friendly and welcoming.
Would of have 5 stars if so. Thank you
Comfortable place to stay as a family. They have rooms with 2 queens and a pull out couch. Everything was clean and comfortable. We stayed during covid and were impressed with breakfast. They kept everything clean, the breakfast crew dished up your food for you. They were very kind and helpful.
Clean property, lots of parking, front desk lady was really welcoming and helpful. We asked to light the firepit outside, and the workers were really helpful in helping us out. Lobby had complimentary coffee. Breakfast is complimentary. Rooms are spacious, and even has a dishwasher! Linens were clean, the furniture is modern, towels were clean. Would recommend this hotel.
Its interesting to see how the staff treats returning customers. My first trip was fine so I decided to stay here again. What a mistake! they placed me in the worst room and when I asked if i could move or pay for another view, the woman did not even look at me. With masks on its hard to see their intent. Glad I was treated this way though. These places only care about the bottom line, and so do I. So I will be booking elsewhere from now on. The property itself isnt that great anyway. Its a poor attempt at modern-chic, but it looks like a dull dorm room. I advise everyone to look elsewhere.
Great place to stay! Rooms are well insulated so you don't feel like you have neighbors. Comfortable beds and great breakfast! Doing their part to fight the coronavirus while keeping guests happy by having staff who prepares your breakfast. Those girls behind the counter do a great job!
Clean hotel, nice updated rooms and great staff. Nice big room great for families. We have traveled a lot this summer and this was the only hotel that is serving hot breakfast despite Covid. Highly recommend this hotel.
Had a great stay the rooms were spacious and perfect for pets. The only downside was some of the items in the room were not cleaned. My dog found a open chip bag under the couch, there was old coffee grounds in the coffee maker and some of the silverware had food on them. They definitely need to give more attention to their cleaning.
Fine room, suite so helpful for families. Super crowded despite COVID and notices all over saying we can't see infection so we take no responsibility. They were so crowded on the Friday in August we were there, they ran out of parking. Yet I saw several cops and a car with a boot around it, so you're just stuck on creative places to park. And then they don't refund parking fees still.
Convenient, quiet, comfortable. Nice covered parking available. Breakfast was good. Staff was very nice and helpful. Snacks and drinks convenient. With kitchenetts in rooms food smells in corridors were strong and not pleasant.
Well this a very top model and modern hotel with everything you need, but the thing is that we went for work and they didn't clean the room, even after I told them to do it very bad experience...
Clean, spacious, comfortable
Rooms are the typical H2S style, bed was comfortable and plenty of towels for all guests. The lobby is large and plenty of seating for breakfast. The outdoor space is also very spacious and has 2 grills.
Would stay again
If you're interested in any Hotel it should be this one as they have so many amenities such as an out door BBQ grill, my bf cooked and we cleaned the grill. We didn't use the gym or the game room, the rooms are nice and the beds are really comfortable!! Which is a major plus in my book. The whole Hotel is something to look at😍. I have no complaints . Hotel staff are really friendly. They have restrooms for the guests and are really spotless!! I will try to upload some photos. Looking forward to breakfast , haven't tried that out yet. Thus far I have enjoyed my stay even though I am a local. It is better if you go to hotels.com and book a room save some money. It is 14.95 per day for parking as there really is no parking around here. The location is ideal: fast food gas stations and 711. Very convenient to get to 101 north and south. Very charming get - a-way.... 100.00 deposit, my room came with a full size refrigerator, works fantastic( some hotels do not have this option) a sink with dish soap as well as other detergents and a fully functional dishwasher!!!😎 . This hotel provides :Cups, plates, toaster, microwave, silverware, free coffee / teas anytime in the lobby. They will work with you and allow you to pick which floor you'd like to stay on. I booked this room for approximately 135.00+100.00 deposit, no cash for the deposit!! need debit card or credit card. This place is so fancy and so worth every single dollar. I'd recommend this hotel as apposed to the other hotels surrounding it. They also have boardrooms available not sure the cost inquire within, DO NOT WASTE YOUR TIME WITH ANY OTHER HOTEL IN THIS AREA!!! I PLAN TO COME BACK HERE AGAIN!!! 😍❤️ Nice size tv comes in clear, the bathroom I have has no bathtub but the water in the shower is always hot no matter what time of day it is, not always the case with other places... Going downstairs for breakfast. If you have any questions please feel free to ask me!!
Awesome staff!! Fantastic rooms! I recently moved to San Francisco and stayed a little over a month. Definitely will recommend
Awesome stay. Good looking room. Awesome amenities. Mini kitchen in room. Sofa turned into a bed, great for unexpected guests. Bed mattress was a little stiff. Friendly staff. Good distance from coast and airport.
Hotel rooms were great Best trip ever in California
First time staying there and my family and I enjoy are time there. Friendly staff as well. Thank you.
I love how homely the hotel room is. There's a fridge, sink, dish washer, and dishware! I love how spacious the room is and how the shower is set up! It was a wonderful stay.
Superb! I enjoyed the Gym
Used laundry room
And was extremely confortable with all the perks
Friendly, nice gym. Good breakfast. Clean room. A bit out of the way. Not much around
Love this hotel!! Rooms are completely new, so comfortable!!! Perfect for who is traveling and staying long time away from home!! Staff was really friendly and helpful!!! Few minutes away from Caltrain station 👍🏻
Clean, fresh, convenient. Great for business travel. Rooms are spacious and the hotel is clean and quiet. Breakfast was easy and just right. Would definitely stay there again.