This motel was once a very beautiful and comfortable hotel. It no longer is. The carpet is showing noticeable wear from many years of hard use. The mattresses are noticeably worn. The thermostat does not work on the heating unit. You either have maximum heat or no heat at all. The frame around the bathroom mirror had been broken and badly reglued. The mini fridge look like it had been drug down the street on a chain. You can do better.
Do yourself a favor and pick ANY other hotel. I am an ambassador at Marriot. Construction at the hotel began at 6am. Loud bangs right above the room. Checked out and tried to get my car out, turns out you need the key to exit, I tried calling the front desk and no answer. I parked my car again and went back up the elevator to the front desk and was told to just press the intercom button. So I went back to the parking garage and hit then intercom button. It rang for 5 minutes before someone finally picked up and let me out. Also requested a receipt in person, and on the app with no luck. Have called 4 times and no answer.
Nice basic hotel that met all my needs on my work trip. The big plus was the shuttle service to & from Reagan National airport and the delicious breakfast buffet. Took off one star because the water temperature in the shower was a bit hard to control.
Overall, nice place. Mattress in room was very hard, pillows were too soft. No fridge or microwave, at least in the room I had. Great views from room overlooking DC. Pool on roof with even better view. Restaurant a little overpriced vs food quality. They charge $10 per day to park in their garage. During busy times, you will wait quite a while for an elevator to the lobby from the 16 floors. Only one elevator down to garage levels. Scheduled to be remodeled late 2019, early 2020.
It is a bittersweet review. I stayed there for my mothers funeral at Arlington National Cemetery. The staff was very nice to us. My father who was handicapped and they got us a bigger room. Sadly I will be returning for my fathers funeral. they are very nice and its a difficult time and kindness its truly appreciated. The view on the capitol is quite spectacular and The Air Force Memorial is close by. Arlington National is close by. Its a nice very clean place to stay and its not expensive.
Great staff, exceptional service, the front desk staff always had big smiles and helped with suggestions on places to visit. There’s a complimentary shuttle to and from the closest mall and metro station. My room had a very comfy bed and extra soft pillows that made each nights slumber very refreshing. The stunning view of DC was the cherry on the pie! The gym and pool are decent too. Highly recommend!
Worthy mention, thanks so much to Stephen and Gelila at the front desk 😊
This 5 star review is specifically for DJ, the waiter. He provided easily some of the best customer service I’ve experienced in a long time. So warm, friendly, and patient. We had a big group of people and never did he seem stressed out, or annoyed (which is usually what happens with big groups). He was super attentive and kind. He was the best!
My company ran a conference here. There were caterpillars in my room, dead bugs, and additionally the hotel staff lied about giving me some "reward points" for future stays due to the inconvenience. When I asked to switch my room as the Program Director of the conference, they mentioned the "best they can do" was get my room "cleaned" and could not switch me to another room. After a bit of back and forth and probably realizing I was the Program Director of a conference at the hotel, they "magically" found another room. It seems the "best we can do" response was a clear lie. Would not go back and would not advise to run your conference here.
Nice hotel. A little deceptive. Internet is extra, and so is parking. I was offered half price for parking, but I feel like most guests are offered this. I booked my room from Priceline and I thought I got a great deal at a nice hotel, but turns out this hotel has two sections. There's the main hotel and then there a small separate building that has the lower tiered rooms. The separate building directly faces the main entrance of the hotel. Once you step in, you immediately feel like you entered a cheap motel with a faint funky smell. Granted, you still get all the amenities you'd have in the main building. The room I got was in that small separate building. It's a little dingy, and smelled a little funny. In general, this is a nice hotel, but just keep in mind that if the price looks too good, you're probably in that side building.
Got to the hotel super early but they allowed me to check in early. Staff was super friendly and made sure I was accommodated.
The room was great. It was very spacious and clean. The beds were also very comfortable. I would say the rugs look a little outdated but the room was amazing. I will stay here again if I am in the area!