This is a wonderful hotel. Clean, restaurant in the hotel also. If you are a gold or diamond member, even better as they have a executive lounge and serve free breakfast in it every morning. A wonderful experience, highly recommend. Will definitely stay here again!
The staff is very friendly. Especially in the executive lounge where they have $3 beer and wine. great food at the happy hour. Walking distance to many restaurnts.
Friendly staff and clean and quiet room.
Very clean and nice professional service
I had a wonderful experience with this Hilton. The staff were friendly, food was good, shuttle to airport was convenient. It’s just a short walk to the Metro and I used a three day pass to get everywhere!
The hotel is clean and has friendly staff. Comfortable bed and a convenient shuttle to the airport. But the rooms haven't been updated in a while and the air system is very loud.
Absolutely the best service and nicest people thank u for all u did for my family and his Club Brothers as we brought my husband to his resting place in Arlington.
Clean, modern, and well kept hotel. Staff was nice and I loved all the amenities they offered. Starbucks located inside which is always a plus
Excellent service. Cory at the front desk did a fantastic job. Well done, thanks again.
Nice hotel...but..bellman talking to other employees so had to unload own luggage ! Cost Hilton some goodwill and a nice tip for the bellman..
Typical airport hotel. I was in town for a national conference. I don't think the hotel was staffed properly for the size of our event so the wait staff struggled during meals and in the set up of our business meetings. The staff were all more than nice and willing to do anything I asked so that was great. We will be back next year and I believe the review will become 5 stars!
Last minute stay over when our flight got cancelled. Location and staff were perfect. Lately it seems like so many places have let service decline and I felt like the service at the Hilton Crystal City was the exact opposite. Everyone was welcoming, kind and very helpful. It was such a pleasant surprise considering some of my recent experiences in other service related places. We will definately stay again if we are in town.
Super clean, comfortable bed and nice staff. This hotel is definitely haunted, I woke up to something touching me and couldn’t sleep after that (if you’re into that). There’s a lot to do in the area, plenty of restaurants and bars even a strip club and a hookah lounge. Very short drive from the airport too and free shuttle.
Great property and location. Return to open would be great, but services and occupancy were still both reduced. School buses and tours are back but never a conflict as this hotel keeps them separated. Great job.
This Hilton is a little old but fairly well maintained. Great proximity to the airport and can walk easily to a few restaurants or catch an Uber or metro to DC. Parking garage is under the hotel which is convenient. If you are parking recommend getting the stay and park rate which gives you parking for a much lower price than just paying directly to park. Our king bed room was very large and it was clean but the could use some updating. The lobby area looks modern and clean
The staff is amazing! Always checking to make sure everything is ok and very friendly overall. It's nice they have food on site but there is also a lot of food with in walking distance. The rooms were nice and clean. They even have a cute place to take photos set up in the lobby.
Was a really good stay. Getting desk was very helpful, kind and fast response. Highly recommended.
Front desk staff very nice! Room is clean and appointed nicely. Great location if flying into or out of National!
Stayed here for the last two weeks for work. Overall stay was great, executive lounge helped me save food $$, maid staff was super helpful. The receptionist Timicha definitely was the highlight of the stay. Super friendly and helpful from the time I confirmed my room prior to arriving, to checkin and throughout the stay. She is likely the best receptionist I have interacted with while traveling, hands down.
1. Clean rooms
2. Location near to airport
3. Nice amenities like pool and fitness center
4. Nice hospitality
Everyone in this hotel is top notch.Dave was so helpful to our group ; VOCALIZE. The bed was comfortable and the meeting space was amazing. Thank you so much!!
Missed our flight so we stayed here for just one night. The complementary shuttle was awesome!! The driver was very pleasant, collected us from the airport, dropped us back the next morning & even took us to and collected us from a local mall because we needed to buy clothes & toiletries (baggage was gone ahead on our missed flight).
Because of the shuttle service alone I would definitely stay here again.
I didn't get the driver's name but he said he was from Ethiopia.....an absolute gem 👍.
Nice clean convenient hotel. I ask for an extra blanket and they brought me a nice WARM fluffy blanket. How comforting.
Great staff, clean rooms. I couldn't use a desktop computer in their business lounge - only wifi throughout the building. Parking is $35 a day.
The Hilton Crystal city is really in an airport hotel oasis. It is very close to DCA airport so very convenient from perspective. The downside you are in a building canyon with very little to do unless you want to catch a Metro to downtown or perhaps Old Town. The Hilton Crystal city feels dated with heavy furniture. But it was comfortable and had a very reasonable rate (I can not vouch for the parking cost).
We needed to have a small gathering of family for an inurnment of two loved ones at Arlington National Cemetery. First order of business was identifying accommodations. When I called, I asked for group sales and was greeted by Karen. Polite and professional, and interested in making our stay as easy as possible. She did a great job. This was out first stay outside of our home since the start of COVID. I would say that the Hilton is taking this very seriously: hand wash stations everywhere, all employees were wearing masks even outside, etc. While this is an older hotel in their chain with smaller rooms, we were still comfortable. Karen also provided us a two page list of restaurants all within a 2-3 block walk. Checkin and checkout was easy. Thank you Hilton staff and Karen.
Came here with an organization for a summit conference. The only negative comment I have is that there was a lady (short, curvy, middle aged looking) at the front desk that was extremely dismissive and rude when asked a simple question about the shuttle bus. For someone who agreed to a hospitality job… she needs to work on being hospitable. Her attitude was completely unnecessary when we were waiting for the shuttle for over 30 minutes trying to be on time for our flight.
Other than that. The stay was great. Room was clean and was cleaned thoroughly for the three days I stayed. A front desk lady (from New York) and Milton were extremely helpful, kind, and accommodating along with some other staff members. Central location. Not too far from downtown DC and plenty of food options in walking distance.
Good sized rooms. Beautiful entry area. Only issue is the elevators. The hotel definitely needs a few more elevators because they get congested quickly
This is almost my 20th year staying at this facility and it is absolutely my favourite place to stay. I feel that way mostly because of the staff who always make us feel welcome.
Very gracious staff. Exceptionally clean rooms. Airline put me up wasn't expecting such a great stay. Definitely will return if in the area again.
Had an unplanned stay @this Hotel due to a Cancelled flight.
Upon arrival Max immediately made us feel welcomed!
Room was practically spotless.
Contacted FD because the television wasn't working,w/in 10mins Raphael(Maintenance) arrived;he was pleaseant& helpful![email protected]
Front Desk was also very personable upon checking out.
Would definitely book here again if ever in the area :-)
Staff was very pleasant, rooms were clean, and the food was good when the restaurant was open. Couldn't be closer to the airport (Reagan) if you tried. Great local restaurants close by, and I felt safe walking to them. On-site garage parking was convenient, but you pay for that convenience.
I was only here for a few hours as I was attending a reception. I will say upon entering the hotel the front desk staff were warm and friendly. My family and I were greeted with a smile and welcomed.
The hotel is clean and beautiful. I was supposed to book a room at this hotel but decided not to as this hotel does not have a pool. Therefore, I booked a room at the Hyatt. Hilton please do better and add a pool!
Nonetheless, the hotel appears to be cozy, comfortable, clean and the staff appears to be attentive and professional. The food at the reception was delicious! Shout-out to the chef at the Hilton Crystal!!