This is a wonderful hotel. Clean, restaurant in the hotel also. If you are a gold or diamond member, even better as they have a executive lounge and serve free breakfast in it every morning. A wonderful experience, highly recommend. Will definitely stay here again!
The staff is very friendly. Especially in the executive lounge where they have $3 beer and wine. great food at the happy hour. Walking distance to many restaurnts.
Friendly staff and clean and quiet room.
Very clean and nice professional service
I had a wonderful experience with this Hilton. The staff were friendly, food was good, shuttle to airport was convenient. It’s just a short walk to the Metro and I used a three day pass to get everywhere!
The hotel is clean and has friendly staff. Comfortable bed and a convenient shuttle to the airport. But the rooms haven't been updated in a while and the air system is very loud.
Absolutely the best service and nicest people thank u for all u did for my family and his Club Brothers as we brought my husband to his resting place in Arlington.
Clean, modern, and well kept hotel. Staff was nice and I loved all the amenities they offered. Starbucks located inside which is always a plus
Excellent service. Cory at the front desk did a fantastic job. Well done, thanks again.
Nice hotel...but..bellman talking to other employees so had to unload own luggage ! Cost Hilton some goodwill and a nice tip for the bellman..
This was a nice hotel. I really liked the room (king size bed.) The front desk personnel were exceptionally helpful and friendly. I ate dinner at the Oasis Bar. It was "ok." The elevators were incredibly slow. The parking garage was a nightmare. The exit to drive out was not marked and it was incredibly tight and not easy to navigate. The hotel was very convenient as far as location and there was a great selection of restaurants nearby within walking distance. The doors are not soundproof, so it could be a little noisy when people were talking in the hallway. I am a 30+ year Hilton Honors member but not Gold or Platinum. Unless you are gold or platinum, Hilton Honors doesn't really mean anything. I was told I didn't qualify for any of the perks. Overall, it was a nice hotel and I would recommend it.
Typical airport hotel. I was in town for a national conference. I don't think the hotel was staffed properly for the size of our event so the wait staff struggled during meals and in the set up of our business meetings. The staff were all more than nice and willing to do anything I asked so that was great. We will be back next year and I believe the review will become 5 stars!
Last minute stay over when our flight got cancelled. Location and staff were perfect. Lately it seems like so many places have let service decline and I felt like the service at the Hilton Crystal City was the exact opposite. Everyone was welcoming, kind and very helpful. It was such a pleasant surprise considering some of my recent experiences in other service related places. We will definately stay again if we are in town.
Honestly, the negative reviews scared me a little bit, but I can honestly say, those reviews were not accurate. We had a great stay. Yes, there was construction going on, but they do whatever they can to make your stay comfortable regardless. We didn’t hear any noise, but even if we did, they provided earplugs. We didn’t have any trouble with the elevator (some people were saying it was slow) but I disagree. The metro is walking distance which is convenient, and there are plenty of restaurants around the area. We stayed on the 12th floor and were able to easily access the gym which was great. I loved how the lobby had different flavored water everyday. Kevin and Sameer were extremely helpful over email with getting us one of the renovated rooms. It looked very modern and made our stay all the better. Gary at the front desk was extremely helpful with any question I had and had a great attitude. Overall I would come back and can’t wait to see how the new renovations will look!
Super clean, comfortable bed and nice staff. This hotel is definitely haunted, I woke up to something touching me and couldn’t sleep after that (if you’re into that). There’s a lot to do in the area, plenty of restaurants and bars even a strip club and a hookah lounge. Very short drive from the airport too and free shuttle.
I have stayed here several times and it started out great but had been going down since then. There is construction now that plans to make it better in the future but there were several issues with my room. AC did not cool well, the toilet has a leak that makes it run every hour or so, and the curtains do not keep the sun out.
Great property and location. Return to open would be great, but services and occupancy were still both reduced. School buses and tours are back but never a conflict as this hotel keeps them separated. Great job.
Perfect location! We enjoyed our stay and I want to thank Carlos (day shift) and Gary (overnight) for being so friendly and accommodating.
Crystal City is conveniently located to airport and access to DC. shopping, entertainment, eateries all around
This Hilton is a little old but fairly well maintained. Great proximity to the airport and can walk easily to a few restaurants or catch an Uber or metro to DC. Parking garage is under the hotel which is convenient. If you are parking recommend getting the stay and park rate which gives you parking for a much lower price than just paying directly to park. Our king bed room was very large and it was clean but the could use some updating. The lobby area looks modern and clean
The staff is amazing! Always checking to make sure everything is ok and very friendly overall. It's nice they have food on site but there is also a lot of food with in walking distance. The rooms were nice and clean. They even have a cute place to take photos set up in the lobby.
Was a really good stay. Getting desk was very helpful, kind and fast response. Highly recommended.
Front desk staff very nice! Room is clean and appointed nicely. Great location if flying into or out of National!
Stayed here for the last two weeks for work. Overall stay was great, executive lounge helped me save food $$, maid staff was super helpful. The receptionist Timicha definitely was the highlight of the stay. Super friendly and helpful from the time I confirmed my room prior to arriving, to checkin and throughout the stay. She is likely the best receptionist I have interacted with while traveling, hands down.
1. Clean rooms
2. Location near to airport
3. Nice amenities like pool and fitness center
4. Nice hospitality
Everyone in this hotel is top notch.Dave was so helpful to our group ; VOCALIZE. The bed was comfortable and the meeting space was amazing. Thank you so much!!
Missed our flight so we stayed here for just one night. The complementary shuttle was awesome!! The driver was very pleasant, collected us from the airport, dropped us back the next morning & even took us to and collected us from a local mall because we needed to buy clothes & toiletries (baggage was gone ahead on our missed flight).
Because of the shuttle service alone I would definitely stay here again.
I didn't get the driver's name but he said he was from Ethiopia.....an absolute gem 👍.
I was here for only a night, but contrary to other recent reviews, the experience was positive. The hotel was a clean space everywhere. The hotel reception personnel were first-class as I would expect from a hotel which charges guests first-class prices.
Important tip for guests: You should type 2399 Jefferson Davis instead of 2399 Richmond Hwy into GPS to find the place physically. There is some kind of annoying address mix-up on the Hilton website about hotel location.
The on-site restaurant serves surprisingly good hamburgers and thick tasty French Fries.
Nice clean convenient hotel. I ask for an extra blanket and they brought me a nice WARM fluffy blanket. How comforting.
Great staff, clean rooms. I couldn't use a desktop computer in their business lounge - only wifi throughout the building. Parking is $35 a day.
The hotel was exceptional for my stay. The room was clean, bed comfortable and workspace was adequate for me to get a days work done. Service was excellent as well. I had interactions with numerous staff members and everyone was accommodating and friendly. The shuttle worked very well, arriving a few minutes after I got my bags on arrival, and the return trip being about a 15 minute wait as it had just departed. I have stayed here a few times and it's not disappointed me yet. I would say it's due for a bit of a renovation as the rooms are beginning to seem a little dated - but this isn't a huge detractor. Overall I had an excellent stay and will stay again!
The Hilton Crystal city is really in an airport hotel oasis. It is very close to DCA airport so very convenient from perspective. The downside you are in a building canyon with very little to do unless you want to catch a Metro to downtown or perhaps Old Town. The Hilton Crystal city feels dated with heavy furniture. But it was comfortable and had a very reasonable rate (I can not vouch for the parking cost).
I love staying here. It’s close to the airport. Consistent shuttle to and from. Rooms are always clean. Beds are very comfortable.
Yes they are under construction but I look forward to seeing the renovations! It stay here days at a time and Ive never smelt any smoke. Or heard any construction noise in the evening or early morning.
The workers are always so kind and accommodating! Keep up the great work guys.
We needed to have a small gathering of family for an inurnment of two loved ones at Arlington National Cemetery. First order of business was identifying accommodations. When I called, I asked for group sales and was greeted by Karen. Polite and professional, and interested in making our stay as easy as possible. She did a great job. This was out first stay outside of our home since the start of COVID. I would say that the Hilton is taking this very seriously: hand wash stations everywhere, all employees were wearing masks even outside, etc. While this is an older hotel in their chain with smaller rooms, we were still comfortable. Karen also provided us a two page list of restaurants all within a 2-3 block walk. Checkin and checkout was easy. Thank you Hilton staff and Karen.
Came here with an organization for a summit conference. The only negative comment I have is that there was a lady (short, curvy, middle aged looking) at the front desk that was extremely dismissive and rude when asked a simple question about the shuttle bus. For someone who agreed to a hospitality job… she needs to work on being hospitable. Her attitude was completely unnecessary when we were waiting for the shuttle for over 30 minutes trying to be on time for our flight.
Other than that. The stay was great. Room was clean and was cleaned thoroughly for the three days I stayed. A front desk lady (from New York) and Milton were extremely helpful, kind, and accommodating along with some other staff members. Central location. Not too far from downtown DC and plenty of food options in walking distance.
Good sized rooms. Beautiful entry area. Only issue is the elevators. The hotel definitely needs a few more elevators because they get congested quickly
This is almost my 20th year staying at this facility and it is absolutely my favourite place to stay. I feel that way mostly because of the staff who always make us feel welcome.
Very gracious staff. Exceptionally clean rooms. Airline put me up wasn't expecting such a great stay. Definitely will return if in the area again.
Had an unplanned stay @this Hotel due to a Cancelled flight.
Upon arrival Max immediately made us feel welcomed!
Room was practically spotless.
Contacted FD because the television wasn't working,w/in 10mins Raphael(Maintenance) arrived;he was pleaseant& helpful!
Nigel@the Front Desk was also very personable upon checking out.
Would definitely book here again if ever in the area :-)
Staff was very pleasant, rooms were clean, and the food was good when the restaurant was open. Couldn't be closer to the airport (Reagan) if you tried. Great local restaurants close by, and I felt safe walking to them. On-site garage parking was convenient, but you pay for that convenience.
I was only here for a few hours as I was attending a reception. I will say upon entering the hotel the front desk staff were warm and friendly. My family and I were greeted with a smile and welcomed.
The hotel is clean and beautiful. I was supposed to book a room at this hotel but decided not to as this hotel does not have a pool. Therefore, I booked a room at the Hyatt. Hilton please do better and add a pool!
Nonetheless, the hotel appears to be cozy, comfortable, clean and the staff appears to be attentive and professional. The food at the reception was delicious! Shout-out to the chef at the Hilton Crystal!!
The place was nice, the staff was friendly. Very accessible from the airport took less than 6 minutes and love the fact they offer the free shuttle bus! Looking forward to stay again