I didn't stay here. My wife was going to stay with a Christian Tour for three days. She passed away on Sunday and the tour left Newton, N.C. on Thursday. Christian Tours refunded me all, but the hotel penalty. It was $219! I heard all kind of reason for the penalty, but none make any difference. It is their so called policy on cancellation. Only trouble my wife didn't cancel, she died. I'll remember this till my last breath here on earth. You get the shaft here it is their policy. Reviews won't exit without giving one star!
Stayed here for the last two weeks for work. Overall stay was great, executive lounge helped me save food $$, maid staff was super helpful. The receptionist Timicha definitely was the highlight of the stay. Super friendly and helpful from the time I confirmed my room prior to arriving, to checkin and throughout the stay. She is likely the best receptionist I have interacted with while traveling, hands down.
I was Walking down the street and crossing at a crosswalk when their Hilton shuttle blew through the cross walk and I had to jump out of the way read when I called the hotel they apologized and said they will give me 10000 points as a Hilton member. They never called me back or gave me the points. When I arrived at the hotel because I work in the same neighborhood, they told me the bus couldn't have been bears because it was at the airport but couldn't tell me what time I had told them the bus had almost hit me. I've been called the corporate office who simply told me I should go to every Hilton in Crystal City Virginia to find out who's bus it was.
Definitely avoid this hotel. Only one elevator was working and it took 20 minutes to get to the lobby. The crowd of people on it were desperate to get off. Half the light bulbs in our dated room were burned out. The beds are uncomfortable and hot water seems to be scarce. I'm guessing the owners are cheap as they are charging for tiny glasses of wine and beer in the executive lounge. They also will not let you take any drinks out of the lounge like bottles of water or soda. This place is just bad.
Not the place they make it out to be, or what we expect from a Hilton. Mattress sags, AC sounds like a lawn mower, $35/parking is same price for non guests. They want you to reuse bath towels, but only one towel hook.
Most electric outlets are so worn out, that I had to charge my phone in the bathroom. I've stayed in more comfortable budget motels. Not worth $200/night.