Last minute stay over when our flight got cancelled. Location and staff were perfect. Lately it seems like so many places have let service decline and I felt like the service at the Hilton Crystal City was the exact opposite. Everyone was welcoming, kind and very helpful. It was such a pleasant surprise considering some of my recent experiences in other service related places. We will definately stay again if we are in town.
I was only here for a few hours as I was attending a reception. I will say upon entering the hotel the front desk staff were warm and friendly. My family and I were greeted with a smile and welcomed.
The hotel is clean and beautiful. I was supposed to book a room at this hotel but decided not to as this hotel does not have a pool. Therefore, I booked a room at the Hyatt. Hilton please do better and add a pool!
Nonetheless, the hotel appears to be cozy, comfortable, clean and the staff appears to be attentive and professional. The food at the reception was delicious! Shout-out to the chef at the Hilton Crystal!!
Not a really pleasant experience staff was nice however the hotel just seemed dirty and broken down. Upon arrival you can immediately feel a temperature change it felt hot in the hallways like air was not working, secondly the room we were in was pretty nasty. I had to call housekeeping to clean our room.the toilet seat was disgusting you can see urine stains from I don’t know how long, the faucet in the restroom was dirty as well with visible stains, and the lamps were oily and had some weird orange residiue.
Beds are really comfortable but the bedroom was falling in pieces. Bathroom door didn't close and lighting is too low. Staff is amazing.
Everyone was very friendly. The location is great and the rooms are affordable and comparable to other hotels in the area. This hotel is significantly less expensive than a DC hotel but has close access to shuttles, airport, metro, and crystal city restaurants nearby. However, there is no room service. There are no toiletries, waters, drinks, or any necessities sold behind the front desk. The bar closes early and the food options are very limited and only sold until breakfast is over at 1100.
The hotel is clean and has friendly staff. Comfortable bed and a convenient shuttle to the airport. But the rooms haven't been updated in a while and the air system is very loud.
This is almost my 20th year staying at this facility and it is absolutely my favourite place to stay. I feel that way mostly because of the staff who always make us feel welcome.
We were comped a room by United after having the travel day from hell. So I’ll preface this with we were grateful to have somewhere to sleep. However the ac stopped working, we woke up at 3am BURNING up. We had it set to 71. I had to set it to 65 to get any air to come out. Woke up at 5am to shower for our early flight. There was no hot water. At all. I’m 7 months pregnant and was expecting a 4 star hotel stay. 100% was not. I’m a Hilton rewards member and have never had issues. After traveling for 12+ hours I was excited that they gave us a Hilton to stay at. But nope travel day from hell just got worse.
Great property and location. Return to open would be great, but services and occupancy were still both reduced. School buses and tours are back but never a conflict as this hotel keeps them separated. Great job.
Was a really good stay. Getting desk was very helpful, kind and fast response. Highly recommended.
Rooms were not kept well or maintained. I was there for three nights and they never even took out the trash.
Super clean, comfortable bed and nice staff. This hotel is definitely haunted, I woke up to something touching me and couldn’t sleep after that (if you’re into that). There’s a lot to do in the area, plenty of restaurants and bars even a strip club and a hookah lounge. Very short drive from the airport too and free shuttle.
Hilton is still charging the full rate for rooms, but half the amenities are missing because of absurd "covid 19 measures.". The bar is closed. The restaurant is closed. The ice machines are shut down. There is no house keeping service unless you make a special request. (No one tells you until you find out the hard way.) Overall, a less than satisfactory experience. The shuttle service was good!
The Hilton Crystal city is really in an airport hotel oasis. It is very close to DCA airport so very convenient from perspective. The downside you are in a building canyon with very little to do unless you want to catch a Metro to downtown or perhaps Old Town. The Hilton Crystal city feels dated with heavy furniture. But it was comfortable and had a very reasonable rate (I can not vouch for the parking cost).
Absolutely the best service and nicest people thank u for all u did for my family and his Club Brothers as we brought my husband to his resting place in Arlington.
Great staff, clean rooms. I couldn't use a desktop computer in their business lounge - only wifi throughout the building. Parking is $35 a day.
We needed to have a small gathering of family for an inurnment of two loved ones at Arlington National Cemetery. First order of business was identifying accommodations. When I called, I asked for group sales and was greeted by Karen. Polite and professional, and interested in making our stay as easy as possible. She did a great job. This was out first stay outside of our home since the start of COVID. I would say that the Hilton is taking this very seriously: hand wash stations everywhere, all employees were wearing masks even outside, etc. While this is an older hotel in their chain with smaller rooms, we were still comfortable. Karen also provided us a two page list of restaurants all within a 2-3 block walk. Checkin and checkout was easy. Thank you Hilton staff and Karen.
Hotel is very dated. Heating and air conditioning is under the window which is usually only in cheaper hotels. Heat and air conditioning is very noisy. TVs are very old and small. Furniture is old. The only upside is the staff .
Very close to all the sights in DC.
Friendly staff and clean and quiet room.
Very clean and nice professional service
Door lock batteries were dead, thermostat batteries were dead, and the TV didn’t work. Felt very dated compared to other places in the area. Room was clean and employees were all friendly, though.
Everyone in this hotel is top notch.Dave was so helpful to our group ; VOCALIZE. The bed was comfortable and the meeting space was amazing. Thank you so much!!
1. Clean rooms
2. Location near to airport
3. Nice amenities like pool and fitness center
4. Nice hospitality
AC/Heater was very loud. There was a leak from the ceiling in the bathroom on the day we were checking out. Staff were nice and helpful.
This is a wonderful hotel. Clean, restaurant in the hotel also. If you are a gold or diamond member, even better as they have a executive lounge and serve free breakfast in it every morning. A wonderful experience, highly recommend. Will definitely stay here again!
The hotel is very nice.
However the customer service is horrible . I asked a Hispanic guy of they had a list of local business restaurant and said no. In a ride way he was use Google if you want to know what is around. Really?
I love Hilton's but will not recommend it. Hilton Gardens is nice is like a block away from it their customer service is great.
The staff is very friendly. Especially in the executive lounge where they have $3 beer and wine. great food at the happy hour. Walking distance to many restaurnts.
Pretty good, but not great. Ottoman in my room is ripped. Mirror frame has a big chip. There are holes in the bath tile that are poorly filled. The hot water stopped working at one point too.
The people are very nice. And the executive lounge is top notch. (Not sure why they charge fir drinks during the evening reception though.)
All I all, it’s fine but not up to Hilton brand standard. And not for this price.
Overall decent place. Clean rooms good service. Excellent breakfast. Unfortunately they had a lot of secret charges and parking was not only absurdly expensive when it should have been free for customers and they also dont warn you ahead of time.
Front desk staff very nice! Room is clean and appointed nicely. Great location if flying into or out of National!
Stayed here over the Veterans Day weekend. The room was comfortable, as you’d expect from a Hilton. However, the breakfast situation over the weekend was not pleasant. The food was cold and not replenished frequently enough, the servers regularly forgot drink orders and didn’t welcome anyone when they came in (which also meant there was a long line of people waiting to be sat and no one acknowledged it). This happened both days we were there.
Also, while waiting for the hotel shuttle at the airport, we tried calling the number for the hotel numerous times and it rang and rang and no one picked up.
Quite old building, in desperate need of an update. the bed was comfortable and the pillows were soft. Someone else in our party's room did not have hot water in the morning.
Excellent service. Cory at the front desk did a fantastic job. Well done, thanks again.
Nice hotel...but..bellman talking to other employees so had to unload own luggage ! Cost Hilton some goodwill and a nice tip for the bellman..
Clean, modern, and well kept hotel. Staff was nice and I loved all the amenities they offered. Starbucks located inside which is always a plus
Not really a four star hotel. Room is small. Desk is full of dust. Front desk staff are cold. Toilet in my room is almost clogged. Restroom near the meeting rooms is dirty and smells as bad as airport restrooms. The hotel overall is old. Not worth the money ($200+). Really not much better than a typical two star hotel. Might be the worst Hilton I've been to. The location is good but there are other hotels nearby at the same price range such as Marriott.
I had a wonderful experience with this Hilton. The staff were friendly, food was good, shuttle to airport was convenient. It’s just a short walk to the Metro and I used a three day pass to get everywhere!
I didn't stay here. My wife was going to stay with a Christian Tour for three days. She passed away on Sunday and the tour left Newton, N.C. on Thursday. Christian Tours refunded me all, but the hotel penalty. It was $219! I heard all kind of reason for the penalty, but none make any difference. It is their so called policy on cancellation. Only trouble my wife didn't cancel, she died. I'll remember this till my last breath here on earth. You get the shaft here it is their policy. Reviews won't exit without giving one star!
Stayed here for the last two weeks for work. Overall stay was great, executive lounge helped me save food $$, maid staff was super helpful. The receptionist Timicha definitely was the highlight of the stay. Super friendly and helpful from the time I confirmed my room prior to arriving, to checkin and throughout the stay. She is likely the best receptionist I have interacted with while traveling, hands down.
I was Walking down the street and crossing at a crosswalk when their Hilton shuttle blew through the cross walk and I had to jump out of the way read when I called the hotel they apologized and said they will give me 10000 points as a Hilton member. They never called me back or gave me the points. When I arrived at the hotel because I work in the same neighborhood, they told me the bus couldn't have been bears because it was at the airport but couldn't tell me what time I had told them the bus had almost hit me. I've been called the corporate office who simply told me I should go to every Hilton in Crystal City Virginia to find out who's bus it was.
Definitely avoid this hotel. Only one elevator was working and it took 20 minutes to get to the lobby. The crowd of people on it were desperate to get off. Half the light bulbs in our dated room were burned out. The beds are uncomfortable and hot water seems to be scarce. I'm guessing the owners are cheap as they are charging for tiny glasses of wine and beer in the executive lounge. They also will not let you take any drinks out of the lounge like bottles of water or soda. This place is just bad.
Not the place they make it out to be, or what we expect from a Hilton. Mattress sags, AC sounds like a lawn mower, $35/parking is same price for non guests. They want you to reuse bath towels, but only one towel hook.
Most electric outlets are so worn out, that I had to charge my phone in the bathroom. I've stayed in more comfortable budget motels. Not worth $200/night.