My nephew and his now wife had their wedding at this location, and I’m just going to straight up say it…DO NOT HAVE YOUR WEDDING AT THIS LOCATION. Our planner, Betsy, who is in charge of events at the Sheraton, did not do a great job with our planning. It was hell, for lack of better words. There were so many errors, issue with the contract, issues with correct spelling in the contract which through things off, issues with payment, deadlines that were supposed to be met but were not, issues with the menu, issues with the tasting (ill get to that later), issues with our reservations on the day of and we had a large party with us who all booked rooms and with family from out of state. During the planning phase, my niece in law and her family traveled from DC and MD to attend a food tasting that never happened — huge inconvenience. Instead, my niece in law had to go up there later in the week and get to-go containers of the food. Why, you ask? The day of the scheduled tasting Betsy forgot about the tasting and failed to communicate or be attentive and inform the bride. It was a wasted trip and time due to Betsey’s negligence. The wedding turned out beautiful, but it took ALOT of demanding from us to get it there.
This is only a few to name. There needs to be a full team that handles weddings so things like this would not occur.
Also, don’t request strawberry-mint lemonade, instead, they will serve KOOL-AID at your ceremony! Do I recommend Sheraton Old Town Alexandria to host your wedding? Absolutely not. Thank you, and have a great day!
Destination hotel for a wedding. Friendly staff, shuttle service to and from DCA. Walking distance to a nice supermarket, great breakfast place, nail shop. Nice location. Beautiful, clean hotel.
Joseph was very helpful for all my needs. Whenever I needed something he was able to help. Very clean hotel, parking lot was difficult to get into, but otherwise it was a great stay.
DO NOT choose this site for airport shuttle parking!!!!!!!!!!!!!!!!!!!!!!!!!!!! After a 6am flight I waited over an hour for the shuttle to pick me up from Reagan Airport. I paid for the shuttle service and they never showed up! When I called the front desk they said the shuttle was down and not operating today!!!. NOBODY from hotel staff attempted to contact me to let me know!!!!!!!! I had to pay for an uber to get me back to the hotel. Definitely the most UNPROFESSIONAL situation I ever been in. So if you're looking for reliable service DO NOT CHOOSE THIS HOTEL! I still can't believe they have such poor communication, policy and procedures at this site!!
Recently upgraded interior. Rooms were well done. They are still in the process of finishing some things up on the outside but nothing too early to disturb folks.
Upon arrival, Joseph E at the front desk was a huge help! Very knowledgeable and a pleasure to work with.
Will definitely be staying again when in the area.
Treated my mom to a weekend in Old Town Alexandria for Mother's Day. We had a great time the hotel was very clean, the staff was very friendly, and our room was very spacious and reasonably priced. I think it may have cost me around $250 for the entire weekend. We had a two-bed suite with a living room in an amazing couch and 2 TV's along with all the standard hotel stuff. I actually ended up sleeping on the couch because it was so comfortable. My mom says the bed was comfortable too lol. My only gripe was that the elevator from the parking garage to the hotel was out of service the entire weekend.
It meets the standard for cleanliness. Rooms are super small. We reserved a suite with two queen beds. The room we were given is only big enough for 1 bed but they stuffed two in there not leaving much room. We were tripping over suitcases all weekend. One of the beds had to be pushed all the way up against the wall to fit. Also there is no microwave in the suite. Parking is extra.
Great view from my room, on the 9th floor. I can see the Capital Building and other government landmarks. I am also in the older part of town with a lot of shops and boutiques.
Booked at a special rate which included dinner and breakfast. Upon check in I received a voucher. Went to over to bar/restaurant area and it was abandoned. The gentlemen at the desk said that the bartender never showed up for work. There was nothing he could do for us. Upon checkout I explained it to another gentlemen and again he said there was nothing he could do. I paid a $30 uber from airport and also had to pay $50 for a great meal across the street as I only booked this hotel for the falsely advertised promotion. Manager said he would take care of it but has done nothing at all. A few extra points would have sufficed.
The rooms are newly renovated, lovely and clean and very comfortable -- especially the beds! Location is also perfect -- very close to the beautiful stretch of riverfront parks, I took my elderly crippled dog there by stroller multiple times daily. We are eager to return again, and will definitely stay at this hotel, it's our clear favorite in Alexandria.
I started this review off at 4 stars, due to some things that are annoying on arrivall: First of all, they have a beautiful giant fitness room that is 100% closed "due to covid". I don't understand why this is still the case; most other hotels (including ones in the area) have, by now, either opened them up with mask and occupancy restrictions, or via a reservations system. Parking is both expensive and nightmarish: the garage is a confusing maze of extremely tiny spots, and costs $32/night -- higher than in most cities -- whereas monthly parking when I lived there recently was $90/month, cheaper than in most cities. (That said, I was still glad to have the option, and took it). And since the renovation is so recent, there are a few glitches, eg coffee makers and fridges not working. So I started off a bit annoyed, but my dog and I ended up having one of the loveliest long weekends of our lives. Desk staff is also very friendly and helpful, and it was nice that they had some food for sale in the lobby both morning and evening. So it's about 4.5 stars, but I'd call it 5 stars if they opened the gym and made sure all the room appliances were working, which will hopefully be the case soon.
It was a great stay. They are clean, near National harbor and such a quaint city with several eateries. You will not be disappointed.
The hotel was very very clean, the staff was extremely friendly and gave great customer service. Definitely will come back again
Staff is extremely nice, but fridge didn't work, we had to ask for more towels and our room was never serviced - we were staying with them for two days
The staff are doing a good job trying to do their best in this pandemic. The hotel is well maintained. It is a shame the restaurant is closed but a very nice place.
We made a reservation here for the inauguration. The authorities have asked that people not travel to the DC area for the inauguration for security reasons. We had a nonrefundable reservation. I figured for a matter of national security they would make an exception, especially since my understanding is that there is a need for housing for the beefed up security presence. I would even be happy to donate my room to them. I contacted them online and was told that the General Manger had requested that anyone who wanted to cancel a room call them personally. I did, twice, and his/her mailbox is full. I guess I'm paying for a room that I can't use and that it will sit empty when someone else could be using it.
SSOTA rocks customer service for group bookings!
Had a last minute situation in which I had seven of our Dept of Defense federal employees suddenly needing rooms for anywhere from one to two weeks. Reached out to Sheraton Suites Old Town Alexandria and their Director for Sales & Marketing, Karen Regen-Baum, worked closely with me to make that happen. Her willingness to be creative in finding solutions at a competitive rate was huge in dealing with my folks who'd been displaced from their situation through no fault of their own. Karen and the front desk staff at SSOTA were heroes to me in helping care for our people.
Karen and her team will be my first call the next time I book a block of rooms for one of our organization's events!
First time here- loyal Marriott customer. Very clean, well appointed, spacious suites. Beautiful lobby. Would definitely stay here again.
Hot water was room temperature, the hotel’s power went out during my stay, parking ramp elevators aren’t working so I had to walk up and down hill entrance with heels on. You would think they’d have temporary valet parking but I was charged $64 instead. I was unable to go out on the patio and use other amenities because of renovations. There was no discount offered for any of these things. I would not recommend this hotel to anyone.
We were pleasantly surprised with this beautiful hotel. It was clean, modern, quiet, in a pretty good location, and the beds were super comfy. The best part was it was pet friendly and dogs stay free! They have a parking garage right next door (for an extra $30/night) and aside from the elevator being out of service, it was very convenient - we used our key card to come and go as we pleased. The staff was nice, and even though the restaurant was being renovated during our stay and we could not take advantage, we had a really pleasant stay. Our dogs loved it too! We couldn't have asked for a better experience. We would definitely return again!
Beautiful guestrooms, super clean, excellent staff the only drawback is the elevator shakes you for 45 seconds before it drops you off
We were here for one night but enjoyed the room and the area!
The hotel has a great location And great room types but the guest service is that of a motel 6.General manager cares more about currency then your experience at their property.Rooms need to be sanitized handles And most of the surfaces That you would touch are not.
Simple math. 9 floors x 36 rooms x 1 Washer and 1 Dryer for the entire hotel = 3-Star rating. I get a suite vs. a normal hotel when I'm staying long-term so I can do things like have a fridge and take care of laundry. Put some real laundry facilities on your property or else I don't care how nice your lobby and your rooms are. Don't pretend to be a good long-term stay location and then skimp on the important things.