Nice location, food options around, unfortunately this time the on location restaurant was closed down. Super friendly staff! Room was great especially the shower ..
The hotel staff was very helpful and professional. Very clean. Great location!
This is my first time using Westin's airport parking service. The staff gave me great instructions on how to and where to park. The shuttle was quick, the driver very nice. I will definitely use them again.
Nice hotel and staff. Easy check in. No problems. Very nice stay.
We came late xmas night, left before dawn for the airport during covid so we didnt have much interaction with staff....with that being said, I found my new go to for flying out early. I reserved the stay and fly package. It's awesome! For just a few dollars more than the daily airport lot, you can stay and park here. They shuttle you to and fro the airport. It works so great for early morning flights and takes the stress off of getting up, out, and to the airport in the wee hours of the morning.
So first time staying at the Westin in Crystal city and I will say it was lack luster by far. The have a $40 parking garage they charge you each night. The elevator to the parking garage broke and you had to walk down the ramp to take your luggage/ or retrieve your car. Then when you use a ticket to get out that was broke so you had to call the front seat in the hotel to come and fix it. The water in the bathroom was not turning hot the day of check out we stayed over the weekend. I call front desk she tells me to let it run because the engineer told them that’s helps the hot water I explained to her the water was running almost 10 minutes already and she told me to keep letting it run. I called her back after the water had been running 20 mins she said she was sending the engineer after almost 10 mins again she called back saying the water wasn’t working on the lower level and would I like to be moved to the 15 the floor. Definitely will not stay here again for the inconvenience especially this being a higher end hotel I felt like I could have stayed at the Comfort inn for cheaper and no inconvenience of hidden fees and things not working properly.
Delightful!! The staff and shuttle driver were so accommodation and pleasant...proximity to the Metro was an added bonus
It is a nice hotel but given covid I am not impressed, I don't believe my room was cleaned properly as there was stuff still in the broken fridge and the shower had hair in it which is gross. I asked for additional towels and washcloths and never got it asked for a manager and never heard from the manager. Their customer service is not where it should be for a Westin. I would not stay here again.
They charge $20 for internet... everywhere you go will nickel and dime you nowadays. Sad that businesses are taking things that are usually included and just charging an additional fee for them.
Can't wait for the water bill next time!
Only 1 of the usb ports out of 6 provided worked. Most of the tables are busted up
Such a nice location but they leave the guess without toilet paper and coffee.
Nice place comfortable bed great night capital views.
The hotel doesn’t even have a bathtub even though it said included in the offer. There was also no hair dryer. The room was dim. We had to pay for parking and wifi. For the price all those should have been free. The receptionist wasn’t helpful at all. Worst hotel ever.
Place was decent and clean will visit again
I Had a Gr8 Weekend Stay The Only Issue I Had Aas There's No Microwave Ovens In The Rooms Other Than That It Was Gr8
Always professional, friendly, clean and thorough with their service.
Nice and organize. A little quiet but nice and cozy
Nice place to be nice place to stay a nice place to go and visit and thank you for the friendly staff that attended my friend and I during this time of our stay in the Washington DC area and doing everything you can to make sure that I want to continue using your hotel as it's state for our guests and Friends
Nice clean room and good service. Quiet too
I love Westin hotels. The check in process was a little longer than normal. The room was great except for items being left in the fridge. I'm assuming the former guest left it & the housekeeper did not check or clean the fridge, I felt very uneasy about it because of COVID-19.
Clean and Beautiful plus wakable distance restaurants.I enjoyed my stay.