Westin Crystal City (DCA)

This place was fantastic! We brought our group of 111 students and parents and the hotel was perfect for us! Incredible location, near the airport and within walking distance to the metro and Crystal City shops! Very clean and spacious rooms! Wonderful staff who made us feel welcome! The food was fantastic for breakfast as well! Would highly recommend staying at the Westin! It worked perfectly for us! Incredible price for everything mentioned!

Great stay with super comfy beds and pillows. Wanted to take the bed with me. Close to subway and restaurants. Not much traffic for 4th of July week and super quiet. We didn't park at hotel because it's pricey as they all are. We found other parking but had to think outside the box. Would definitely stay again and everyone was friendly and helpful.

Excellent location to downtown DC. We always look to stay here when in town. The hotel staff is top-notch and very accommodating to your needs. I would recommend this to anyone looking for a hotel. Marriott quality at its finest!!

Very nice hotel with friendly staff. The rooms are clean and a nice size.

Airport shuttle is included which is great.

It's a 3 minute walk to the metro so it's very convenient as a tourist. They do charge you for commonly included items however. Breakfast buffet is not included. Even 10 year old movies in your room will the charged. There is no modern connectivity for the in room TV either.

Still a great place. Would stay there again.

Excellent hotel, clean rooms, professional staff and convenient location within feet to the Crystal City Metro Station. The breakfast is amazing as well. Great variety and quality food

The Staff was Absolutely Tremendous! The Hotel & My Room was First Class- All The Way! The Hotel's Decor & Ambiance Took My Breath Away! Most Definitely & By Far The Greatest Hotel Experience I've Ever Experienced!

Well. First off, it had one of the most comfortable beds I've ever slept in. The hotel bar makes STRONG drinks. The hotel is 5 minutes away from downtown Washington D.C. The Pentagon City mall is about 10 minutes away, on foot and 3 minutes away driving. They had some decent eateries around the corner on 23rd Street. You must pay for your own wifi and the rooms don't have microwave ovens, only refrigerators. HOWEVER, my significant other paid for our stay using his debit card and every night, during our 3-day stay, this hotel was deducting something from his account and everyone, at the front desk, had different explanations as to why..They were putting holds on everything from the room deposit to the indoor parking. Just taking money out for something daily! Plus they charged him twice, for parking, during one of the days. He is supposed to get refunded all of it back, in several days, but it was really messing up our mood that everytime he went to check his bank account, there was a debit from the Westin during our stay there! Don't use your debit card to pay here. Also, the restaurant, inside this hotel, isn't that great. Our breakfast was horrible. My waffles were dry and tasted burnt. Everything was bland. I will still give it four stars because of it's proximity to Washington DC, eateries, the shopping mall and cleanliness.

Can't say enough good things about the Westin at Crystal City. Conveniently located to where we needed to be. This hotel is not far from the airport, with easy access with an Uber to shopping, dining and sightseeing. This hotel is clean with Staff who are extremely helpful and friendly.

Nice hotel but will not be taking shuttle to airport again because drop off on lower level is far from check in.

The hotel staff was very helpful and professional. Very clean. Great location!

Restaurant and bar prices are extremely expensive. Door dash to your room!

Otherwise great hotel right across from the metro. Outside DC prices with easy access to travel the city!

Staff were absolutely wonderful here. Very helpful in accommodating my wheelchair and other access needs. Much appreciated their kindness and attention to detail!

We came late xmas night, left before dawn for the airport during covid so we didnt have much interaction with staff....with that being said, I found my new go to for flying out early. I reserved the stay and fly package. It's awesome! For just a few dollars more than the daily airport lot, you can stay and park here. They shuttle you to and fro the airport. It works so great for early morning flights and takes the stress off of getting up, out, and to the airport in the wee hours of the morning.

Great, quiet location near metro and walk to groceries & restaurants. Very helpful front desk service. Clean, comfortable, modern room. Nice rainfall shower head. Decent mini fridge. Great 24 hour gym. Light intrusion from gap between curtains, under front door, and from smoke alarm; and wobble noise from AC could annoy some trying to sleep. Overall, I'd return.

I was here for business and I have to say that the staff was AMAZING!!! I booked an extra day on my personal tab the same day my business stay ended and the front desk was able to make a smooth transition so I could stay in the same room. Not only that, I ordered food and the engineer delivered it to my room as I wasn't aware that is the policy for delivery. I'm very impressed and feel that I was taken care of very well as a visitor to the area. Thank you so much!

The experience was great the rooms were beautiful we were on the 11th floor with great views. The breakfast was exceptional still not sure if it's free 🤔 I got mine for free. We walked at night until 2 in the morning everyone was so nice and friendly.. I will return..

I'm enjoying the place. It's old but the bathroom is upgraded and clean. Gave it 4 stars because my room in the 10th floor's carpet needs serious refreshing. It smells like staph. Nice stay otherwise, just don't walk around barefoot.

Nice and organize. A little quiet but nice and cozy

Such great service! Friendly, hard-working staff. Clean, modern, comfortable hotel in a great location close to airport, Metro line, shopping and eating. Nice amenities like big fitness center, bar, comfy lounge spaces and delicious breakfast. Highly recommend!

Clean and Beautiful plus wakable distance restaurants.I enjoyed my stay.

Good hotel but with few small issues. The internet is paid. I chose the more expensive bundle for streaming and spotify stopped working and this reset my downloaded library altogether. The bathroom tap would only give very hot water after around 11pm so you had to brush your teeth earlier. this was very unusual. In the bathtub the shampoo dispenser was broken and they didn't fix it while I was there. I didn't complain because it really doesn't matter at all and I don't think should influence anyone while choosing hotel. I'm pretty sure it would have been fixed if had I asked for it.



Breakfast was not great quality or variety, just ok, but very expensive. I was told by the reception it is $19 but after all it was 23+tax ($25.30 total excluding tip)



The gym is good and clean, offers towels and has a good basic set of machines and weights. This was the most positive point.



I would consider returning to the same hotel. There is nothing concerning and the room is spacious and very cozy.

Nice place to be nice place to stay a nice place to go and visit and thank you for the friendly staff that attended my friend and I during this time of our stay in the Washington DC area and doing everything you can to make sure that I want to continue using your hotel as it's state for our guests and Friends

The location was perfect for us. The hotel is badly in need of a renovation. The public spaces are showing wear but the rooms are even more well-worn. Everything was clean and worked, but the wallpaper is peeling, the furniture shows very heavy use. The staff was friendly and helpful. The bar and restaurant are running on minimal staff who were nice but overworked.

This is my first time using Westin's airport parking service. The staff gave me great instructions on how to and where to park. The shuttle was quick, the driver very nice. I will definitely use them again.

Nice hotel and staff. Easy check in. No problems. Very nice stay.

Nice clean room and good service. Quiet too

I Had a Gr8 Weekend Stay The Only Issue I Had Aas There's No Microwave Ovens In The Rooms Other Than That It Was Gr8

I really enjoyed staying here. The staff are super friendly and informative. They have a shuttle service to DCA airport. they also have a luggage storage.the rooms are spacious clean and filled with everything you might need. The area around the hotel is great with lots of food options and good coffee shops. I highly recommend staying here. 10/10

Nice and quiet. Very clean excellent customer service

Was a brief overnight stay. Mostly slept, and then cleaned up the kids messes before checking out and heading home. Was (initially) clean, comfortable. Only complaint being the non-operational refrigerator. They tolerated me bringing my hopped-up scooter up to the room with no objections. Even though it's a dorky scooter, it's also clearly a ne'er do wells hopped up scooter. Hotel reactions run the gamut. It definitely looks like a trouble-makers vehicle. Sometimes hotels seem amused when I bring it in. Not always the case.

I used their parking garage while on vacation. Cheaper than airport parking and a shuttle to take you to the airport as well. Quality service even at 2 in the morning.

Great place to stay staff was Friendly. It's very clean bed was comfy.

Nice place comfortable bed great night capital views.

Great clean room and comfortable bed. I really enjoyed my room. Customer service is attentive and very friendly.

Overall was a decent hotel with excellent access to the metro. The bar downstairs was nice as well, and the food was decent. The reception desk was accommodating and courteous as well. The rooms were nice and had convenient places to charge your electronics. The bed was very comfortable, and the bathroom was well appointed with a rain shower and wand. Lastly, the parking garage was easy to access below the hotel. However, my complaint was that I could hear the guest next door speaking on the phone. It was difficult to fall asleep until he ended his call.

I stayed at this hotel and had a great experience. All of the staff that I encountered were polite and very accommodating. The food options and bar are good. Very comfortable stay.

The hotel is very nice and updated. It is in a great location with easy access to the Pentagon, Washington D.C., and local night life. The breakfast is on par for a buffet. The dinner choices are many and the crab cakes are delicious. Erika at the desk was very helpful and friendly. Some of the machines are not Mastercard friendly. Well worth it and enjoyable stay.

Have stayed here before, had a reservation for two beds, when I checked in was issued a room for a single bed, and wasn't told. We can send you a roll away bed, it was cheap and uncomfortable. The parking can be confusing, the rooms are nice, clean and a good shower.. lots of shops in the building and really good location. Be prepared to pay for parking.

I had a great stay at this hotel with my colleagues from work. It looks amazing the moment you step in the lobby, but once you’re in the elevator till you reach your room, it’s not as amazing as it seemed when you stepped in! A little outdated…everything else! On my second day, it was scheduled (by the hotel) to change all access units on all the hotel room doors!! I was in my room working when the team came to remove, drill and fix the new access units, after which I had to visit the front desk to change my access cards. Nevertheless, the beds were so comfy and the room in general wasn’t bad at all. It has a refrigerator and a coffee maker, which was great! They have a small shop downstairs if you need water or some snacks. There bar is quite nice with variety of drinks but the seating was sometimes limited. Breakfast was surprisingly below average, and sometimes awful, besides one of the staff in the restaurant was quite rude when talking to him. Location is great, just 5-7 mins drive to downtown DC, and many restaurants and bars just around the corner (5 mins walk).

Staff was friendly & very helpful. The rooms were clean for the most part. Saw a few stains on the bedsheets. The bathroom could of been cleaner. Great location, right in the middle of everything.

Awesome Place, the hotel was better than Super 8 and the view of the city was gorgeous!!! I'd give it a 5 star rating, because I would recommend coming here.

Always professional, friendly, clean and thorough with their service.

Place was decent and clean will visit again

Delightful!! The staff and shuttle driver were so accommodation and pleasant...proximity to the Metro was an added bonus

Overall was a decent hotel with excellent access to the metro. The bat downstairs was nice as well, and the food was decent. The reception desk was accommodating and courteous as well. The rooms were nice and had convenient places to charge your electronics. The bed was very comfortable, and the bathroom was well appointed with a rain shower and wand. Lastly, the parking garage was easy to access below the hotel. However, my complaint was that I could hear the guest next door speaking on the phone. It was difficult to fall asleep until he ended his call.

Great stay with super comfy beds and pillows. Wanted to take the bed with me. Close to subway and restaurants. Not much traffic for 4th of July week and super quiet. We didn't park at hotel because it's pricey as they all are. We found other parking but had to think outside the box. Would definitely stay again and everyone was friendly and helpful.

The Westin was an incredible experience for me. I didn't stay too long (just a night as I was stopping in for a wedding yesterday evening). Top to bottom, their client service was exceptional. I had flown in out of LaGuardia to DCA a little bit early (wind was at our back!). ETA was 12:25 PM but I got there at 11:55 and at the hotel by 12:10. Despite the estimated 1pm check in time, they were able to accommodate me and I was able to head in to my room.



The room was superb -- king bed, all the standard towels and toiletries and they even provided me toothpaste because I didn't think to pack for a 24 hour turnaround stay. When it came to the wedding, the staff was super nice. Very cordial and at the ready for requests and the like, and set up added to ambiance of the wedding.



In the absolute, they simply did exceedingly terrific work and made this an unforgettable wedding day experience that I had the pleasure of attending. This was the first time I had been in DC on leisure, so they certainly set the bar! Thank you!

The Westin Crystal City is an amazing Hotel. It's extremely clean, the beds are so amazing, the shower is unbelievable. I really enjoyed my stay at the Westin Crystal City. I strong recommend it to anyone. Love this hotel. Clean and comfortable!!!!

The staff was very professional and helpful. The response time ⏲ was fast I was amazed by that. I needed some things for the room and there was there within 5 minutes. Room was nice an clean. The bed was sooooooo comfortable I slept like a baby.

Good hotel. Friendly staff. Parking is expensive though...

My Stay at The Westin Hotel was Absolutely Amazing! First Class.. Across The Board! Loved The Staff ❤

Nice location, food options around, unfortunately this time the on location restaurant was closed down. Super friendly staff! Room was great especially the shower ..

Excellent hotel. Friendly and efficient staff. Room was a great size and the bed was very comfortable. Plush comforter and pillows that kept us at just the right temperature over night. Fantastic shower. Probably one of the best showers I have ever had. Loved all the little amenities throughout.

FYI parking is $44 a night but really it ends up being about the same price as the hotels that include parking (at least with the rate we got from Priceline).