Hyatt Regency Crystal City

A loud banging all night long. Due to the staff room next door? We let concierge and the front desk know about it, and it only was louder the next night. There was no pool, and a very small workout room with limited options. No sauna, no steam room, no hot tub. My staff impression is that they're so busy they care little about any issue. We had a terrific time on our vacation, despite this hotel.

Attended the NOVA Open gaming event at this location. This was the second time attending this event, and as always it was a lot of fun. There was plenty of space for all the vendors and game tournaments being held.



The elevators and escalators did not seem to however cope well with the event as the several elevators broke down and the escalators stopped working. The same thing happened last year.



Food at the restaurant in the hotel seems to be overpriced, but is very good, thankfully there are plenty of places to eat outside of the hotel.

This is such a nice place! It is beautiful. The buffet is so good: lots of fruits and meats. They make fresh ommelettes for you.



The staff are generally all friendly and polite. Some, like the buffet workers and the ones that clean the rooms, are great. They are super professional, kind and great people.



The view from the top floor is nice!

I had a wonderful time staying here. The breakfast buffet was spectacular. Clean comfortable rooms and accessible shuttle transport as well as a bar and other resources. Very good stay. The Shopette is expensive though. Otherwise, no complaints.

My friends and I were very disappointed with our stay here. I booked my rooms for an event in July back in march, I called on Thursday the day before our arrival to speak with an hotel operator to inform them that we wanted an earlier check in(2 rooms) since the event we would be attending was starting earlier that morning and inquired about our rooms . We were assured that we would be able to do that and that our rooms would also be possibly connected. They informed me to call the day of our arrival to verify everything was in order. The following day I called to confirm my previous request, I spoke with their Front Desk Manager Christopher and was assured that everything would be as requested upon our arrival. Once we got to the front desk for early check in, we were told that that everything we requested were not possible and an early check in fee would be applied as well. They also said that we were not able to have our two rooms together as well. So not only could we not check in but they offered no solutions to solve the issue of not having two rooms available, upon arrival I tried to call Christopher multiple times but the line was constantly being “disconnected”. We even said that we spoke to Christopher but the front desk assistant Rahel said there was nothing she could do because the rooms were booked. I am confused as to why that wasn’t said over the phone the past few days instead of us having the mindset that our rooms were available. Not only was it said days before the event, but I was literally told the same thing hours before our arrival as well. Why are rooms booked when our rooms were already reserved? Also during our stay we didn’t have any maids come through to give us fresh towels and cloths for the entire weekend. As a guest, I did not feel welcomed nor did the hotel staff make any effort accommodate someone who booked 4 months in advance.