Hyatt Regency Crystal City

In all fairness I didn't get to stay a full day due to being booked here after my flight got canceled. That being said it is a very nice hotel. The lobby and restaurant/bar was a wide open area and nice designs and aesthetically pleasing look and mood. The room was very spacious and very comfortable. I did not however appreciate the shower designs.. That felt... Invasive? Bathroom wasn't big compared to how big the room was. But, the shower offered no privacy. You couldn't actually close the shower. You stepped in behind a glass wall and the shower head is round and just faces down and there's nothing you can really do to fix it. So instead of water coming at you it's just dumping on your head more or less. I absolutely hated the shower, your miles may vary.

Clean !! Clean !! Clean !! Nice atmosphere. Only thing NO FREE PARKING !!! $45/NIGHT Staff was very pleasant...hotel is a sight to see. Love the see thru windows on the elevator. Shower 🚿 was relaxing 😎

I'll be returning again soon for some more R &R

I would have given this hotel 5 stars but it was extremely loud. I could hear people talking all night and the toilets flushing like they were next to me.

Other than that it was top notch. Great food and drinks and good prices. Very clean, easy check-in and courteous employees

SEP. 9, 2020, fitness center is open, pool is not, comfy beds, fast food across the street, towels in the fitness center, 3rd floor.

Well, I will give staff efforts a sharp five stars for sure. We overall had a fine stay, and picked this spot because reviews mentioned it being fairly quiet; we are light sleepers. It was overall true except our first room had a hotel party next door, and that was a surprise. It just felt that the hotel residents were gritty and party oriented or weekend warriors more than anything else. So I cannot say it’s a dignified hotel locale or top notch 4 star. It’s a bit more anything else. Rooms seem clean and organized. Hotel food is worthless on every account unfortunately, but nearby spots. YES this hotel has a shuttle to DCA Regan airport and it takes 10 minutes and runs every 20, and it’s free to ride.

The Hyatt Regency has always provided outstanding customer service. I have never been disappointed when I stay at the Hyatt Regency. Professional staff, rooms are clean and fresh.

Remember to use Hᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking any hotel. This website will compare thousands of booking web sites and normally will have rooms a lot cheaper than others! Thank me later! This place is the best rated in the area. I have been staying here for a long time. If you decide to stay here you definitely won't regret it.



Upon arrival the valet gentlemen were very welcoming and friendly, especially Bernard who helped us. The room was clean and comfortable, the pool looked amazing although I didn’t personally visit. The breakfast had a decent selection. My guest & I thoroughly enjoyed our visit and will chose Hyatt again.

The hotel accommodated our request for an early check in. We had flown in early in the morning on Thanksgiving day. Glad that we could rest in the morning and not have to wait. Room was clean and housekeeping did a good job. The phone in our room did not work and we could not call the lobby. Hence the 4 star

Enjoyed my stay! I stayed a night due to a flight cancelation and have no complaints! Both airport shuttle drivers I had were polite and helped with my bags. The hotel staff was friendly. The food at the on site restaurant was amazing! The hotel was clean and the room was perfect! If I end up back in the area I will definitely be staying here again!

Always the best!

Attended the NOVA Open gaming event at this location. This was the second time attending this event, and as always it was a lot of fun. There was plenty of space for all the vendors and game tournaments being held.



The elevators and escalators did not seem to however cope well with the event as the several elevators broke down and the escalators stopped working. The same thing happened last year.



Food at the restaurant in the hotel seems to be overpriced, but is very good, thankfully there are plenty of places to eat outside of the hotel.

I had a wonderful time staying here. The breakfast buffet was spectacular. Clean comfortable rooms and accessible shuttle transport as well as a bar and other resources. Very good stay. The Shopette is expensive though. Otherwise, no complaints.

This is such a nice place! It is beautiful. The buffet is so good: lots of fruits and meats. They make fresh ommelettes for you.



The staff are generally all friendly and polite. Some, like the buffet workers and the ones that clean the rooms, are great. They are super professional, kind and great people.



The view from the top floor is nice!

I visited this location for a conference. The entry way is contemporary and the decor quickly creates a visually stimulating atmosphere. There are ample places to sit and gather, talk, relax, or have a bite to eat. There are various areas to also work or take a phone call in the lobby areas and areas that are in each floor. The conference area is easily accessible and is multifaceted in it's design. The staff is quite amazing for assistance. I can't say enough about this as I was a sighted person attending a conference for the American Federation of the Blind leadership Conference. The entire organization ensured everything was accessible for attendees and guide dogs. They were stellar in their customer service and hospitality with this situation.

I had a wonderful stay here! Everyone was very friendly and accommodating. Great gift shop, bar, and restaurant attached. My room was perfectly clean when I arrived and the bed was very comfortable. I had been traveling up the east coast when I stayed here and can honestly say this was the nicest hotel I stayed at during my trip. I also had a very affordable rate which made the experience even better. Great place!

Staff is great - had to make some special requests and they listened well and helped accommodate us much as possible. Cool building and so convenient to DCA!

Great place to stay. Great service. The room was well equipped for charging. The restaurant had absolutely outstanding food that I could get gluten free. Big bonus while traveling. The hotel is very close to both the airport and the capitol and other important government buildings. We were able to quickly get to sightseeing places like the Vietnam Wall, Korean War Memorial among others. Will be returning next trip.

Was here for a company holiday party. The staff was very helpful and the facility well maintained. The food in the buffet was very good. One of the people at my table noticed there was no bread on the buffet and asked a server about it. They brought down a plate of bread for her from the restaurant.

Great hotel. Staff very accommodating. Somehow my room was booked twice. A couple with a key card walked into my room. The envelope that held their key card had our room number on it. We slept with the latch on and put the do not disturb sign on the door when we left. I mentioned it at check out. And the attendant was very apologetic. I would stay again but keep the sign on the door.

Nice hotel, we stayed 3 nights. Had a room close to the elevators and ice maker which was loud at times. Waiting for the elevators (they have 6) was lengthy if they were busy with a function. Shuttle from and to airport was great. Food options was good as well.

A very pleasant atmosphere easy enough to get here from airport. Check-in was extremely pleasantly surprised friendly. Clean comfortable room!!

Staff was exceptionally nice and helpful. Room was clean, bed very comfortable and nice choice of pillows. The bathroom toiletries,I know not normally reviewed however, pleasant smell and enough in the bottle to shampoo a d condition Med-long hair. Views from the roof were breathtaking.

The staff at this place is fabulous; from housekeeping to management. They all provided excellent service. And, the rooms were very appealing and comfortable. I was there for a conference and everything went smoothly from the food to the service provided. Thank you!

Had a Fantastic Experience! Great stay, great room, clean and updated! Very Relaxing, which was a nice change of pace...

Staff was Great, Very Attentive! Food was tasty! Outstanding Breakfast buffet too!

Christopher Cross made our stay Exceptional, Great Hire Hyatt!!

We have found our permanent hotel when we are in the DMV area!

Thanks again!

I was there for a Con. So they did have to limit some things to make it more convenient, but it was worth it. The restaurant and bar were very good, and there are plenty of places to eat in waking/ driving distance. The staff were very nice and helpful.

Anytime I’m able to stay at the Hyatt at Crystal City I do! I love this hotel and I love the staff. I’ve always had great experiences here. Even after spending the entire day traveling this place always makes me feel at home.

Roderick is an awesome employee here. I felt super welcomed every time I went to the front desk and saw him demonstrating extreme professionalism to everyone he encountered. In these times its rare to find genuine people and he demonstrates the reason I love the Hyatt I knew I would find the staff to be great and this gentleman far exceeded the high expectations I already had for the Hyatt. Even though Covid took away many amenities this is still a 5 star all day. Hyatt really knows how to find great people and that shows especially on my visit today 💪💪

Nice hotel, updated rooms, comfortable beds, very good choice for an Airport hotel.

Staff is helpful and courteous!

Staff attentive and friendly! I stay here with my large groups that they accommodate easily! Rooms clean and updated. Breakfast always a plus with a wide selection served daily. Small coffee shop with take out available as well.

Gym has a variety of equipment and is open 24 hours. Convenient shuttle service to Reagan Airport.

My stay has always be amazing! Hotel is close to everything you need and surrounding areas-- National Harbor, mall, monument...etc. The front desk, security, other staff and valet attendants treat you with respect with great member service. My recent stay was June 29- July 1st and it was superb. I had a personal, unexpected situation on my behalf and Irene was able to come up and help assist me (in which she did not have to). She checked on me throughout my stay and gave me the most sweetest and genuine wisdom there and at my car during my departure. I did not get the valet attendants names but they went beyond my expectations. Late night room service (delicious, and flavorful), pool, restaurant inside hotel and near and other hotel amenities are a Plus! I always refer others to stay here. Keep doing a terrific job, and providing superb service to your guests. You have a loyal member/guest from me and my family. Blessings to you all😊❤. See you soon!!

Great hotel with a working ac so that's always a plus for me. Very clean rooms and friendly staff.

Great location, clean rooms, good breakfast. Housekeeping service was generous with toiletries but stingy with towels. But a quick text took care of that. AC worked great and kept the room cool despite the 90+ degree heat outside. Pool is small but big enough for us to enjoy by ourselves. Didn't use the gym, but it looked nice.

Rooms are clean and building is well maintained. Room service is very quick and accurate. Daily cleaners are kind of slow. Not a problem if you skip the cleaning while you're staying. Front desk is sometimes hit or miss. Initial interaction the incidental charge was explained as a one time reversable $50 fee. After seeing a charge for $200 went back and was explained it's $50 per day. Not an issue but would have been nice to be clear up front.

Wonderful accommodation. The staff was very helpful during these times.



With so many restaurants closed in area, the hotel made a microwave available for use for guest in the fitness center level.



I always kept things to heat up in my room fridge.



I felt confident the room was sanitized. If you stayed less than 3 day, the room wasn't cleaned. Fresh towels and other toiletries were available if needed.

Was a beautiful and clean hotel. I checked out early since I didn’t need to stay for another night. Employee at the front desk was still going to charge me for the second night with no hesitation til I had to explain that a trainee told me to come back later since he didn’t want to mess up the system. She seemed like she wanted to give an attitude but she charge me the one night. Other than that still an amazing hotel.

I stayed here because American Airlines sent my bag to the wrong city. It is a nice hotel good price and wonderful service! Mr. Granville is awesome!

Very clean, comfortable beds. The airport had to accommodate us for delayed flights. The shuttle is about 5 min from the airport. Very nice area, travel tours are nearby and good food. Super friendly, helpful staff. We have stayed at Hyatts before and we choose to stay when other options are presented.

Beautiful hotel! The room was spacious, clean, and very well-kept. Great atmosphere in a beautiful area. Close to DC area and easy access to highways. Would definitely go back again.

Everything with The Hyatt Regency Crystal City At Reagan National Airportwas first class from check-in to service to the suite to the staff to the restaurants and casinos. Definitely the most pleasurable and enjoyable that experience I have ever had!

Fantastic venue. Beautiful lobby, lots of convention space, and wonderful staff. Everyone here is so accommodating and willing to make your day better and it really shows.



FurTheMore 2020 is officially a success!

Quiet-- at least my room was--despite being so close to the airport. And unlike many of the other brands, the plumbing, thermostat etc all worked like they're supposed to. Once again, Hyatt is the best of the business/leisure brand hotels. Also, good location in the city.

The restaurant, swimming pool, conference room and workout room is nice. There is street parking and garage parking for this hotel. The rooms are nice and modern. Great place to stay and frequent visit.

Stayed here after Hilton canceled my reservation for late arrival. Will stay here every time from now on when traveling to DC. The rooms are very relaxing, the area is clean and safe. The service at hotel is excellent for what I need from a hotel. The early check in without added fees and the shuttle service to and from airport is very convenient. Rooms are a bit more expensive than what I would have paid at Hilton but the hotel and services was worth it for me. For a trip once every two months not a bad price. Well located to areas of interest to visit while in DC.

Nice hotel. Rooms were clean and seemed fairly updated. Staff was all nice and helpful. A good option for close to the airport. The shuttle to/from airport is convenient. Only drawback is it's not close the national Mall and Museums or to the Metro. Prepare to take a taxi/Uber.

Very clean and modern rooms. Fridges are in the rooms which is always a wonderful thing. I love the lighting in the room! Everything is fresh and vibrant! I think the bathroom is a tad small but it has an industrial look so it's sort of gets away with it. Also it has an Ethernet plug!!! Always a good thing!!! Overall I really enjoy this hotel great customer service and great design! And nice views from the 14th floor.

Located less than 10mins from airport. Offers shuttle to airport free of charge.



Check-in staff was very friendly, and provided helpful and useful information without being asked. Room was clean and comfortable. Only issue with room, were the outlet on right side of bed didn't work, as well as the power tower on nightstand. Not a big issue since I have a 2hr wait for my flight, and can charge phone in airport. Can see though how could be a major inconvenience for someone in a rush, and unaware phone didn't charge.



Still a nice hotel. Would stay again

Got stuck in town for an extra night when my plane was delayed long enough that I would've missed my connection home. Ended up with a voucher here and everyone was beyond accommodating. The check in process was smooth and easy. They provided everything I needed for an overnight (toothbrush, toothpaste, mouthwash, deodorant, comb). They also provided a summary sheet of information upon arrival, which I found incredibly helpful. I'd definitely stay here again.



Edit to add: the AC was cold and the shower was hot - not something I always find

The hotel and staff were very nice and helpful. Now for $45 a day for valet parking should be more efficient. Most of the time there was no one at the valet station and I had to wait 20mind to get my car back. This wouldn't be so bad if I wasn't starving

Had a great stay here while visiting the area. Room was a good size, and very comfortable and clean. Appreciated the free shuttle to and from the airport, which also allowed me to connect to the Metro to venture into DC. Billy, the shuttle driver, was especially friendly and helpful. I would definitely stay here again.

Chris the manager made my large party of 10 feel right at home. He went above and beyond our expectations and never complained. Such a gentle soul. Loved the hotel.

This team will absolutely make you feel like family. If you are a return customer I would be shocked if they didn't know you by name. Wonderful facility and great staff. I can't say enough good things about this group.

From the moment we arrived we were impressed and pleased with the friendliness of the concierge at check in and the well maintained beautiful property. Very modern. We had a nice time at the bar and enjoyed a few glasses of wine and the next morning had a nice breakfast at Cinnabar on the second floor of the hotel. I really didn’t want to check out of this place. Very cozy, very clean.

I love coming to this hotel. The staff has always been professional and friendly. Always willing to go the extra mile. They have taken extra measures to keep travelers safe. Extensive cleaning and attention is given to each room. Even the remote was sanitized and sealed. This is the comfort needed when traveling at this time.



I ordered food from the restaurant. The grass fed burger was my meal of choice and it didn't disappoint. It was a nice sized portion. Cooked to perfection.



If you come during the day, there many places to walk to for food or to sightsee.

Nice, clean place to stay. Very friendly and helpful staff. Within walking distance of several restaurants. This was the perfect location for me as I did not need to rent a car to be able to get to and from the hotel and the airport, and was in walking distance of my working location and other amenities. There is a bike share station behind the hotel property as well as nearby metro access.

I enjoyed my stay. I do have a few complaints though. The carpet was not fully cleaned by the window, the coffee maker was not cleaned on the inside. And for me personally the pillows were way too soft. The front desk clerk was a little attitude, I don't remember his name. No one said anything about when the restaurant was open or closed. Other than that it is a lovely hotel and I would stay there again but request better pillows.

We have used the airport parking several times at this hotel. Always happy with the service here. Our resent visit ended with my car being damaged. Unfortunately I did not see the damage until the next day when I went to the car in the driveway and spotted the damage. I have reached out to the hotel several times and left messages. I have not received a call back regarding my issue. I understand accidents happen but I would have excepted this hotel to try and resolve the issue. I would not recommend parking at this hotel if you want your car returned in the same way it was received.



Since my original post I was contacted by Marcellus from the Hyatt Regency to discuss the matter. He was very diligent in investigating my issue and was quick to help me resolve things. He is a stellar employee and should be recognized for his efforts. Thank you Marcellus for your help and we will attempt to use the parking services again in the future. I have changed my star rating to reflect service I received over the past two weeks!

Hotel is in walking distance to DCA Reagan National. Rooms are spacious and have a clean decent fridge. Hotel was clean which is a huge improvement from my last visit a year ago. The five stars are for the the excellent staff! Modinat W., the front desk clerk is professional and a pleasure. She was able to handle an issue with ease. Hopefully she is in a position to mentor new hires. Bernard K, also very professional and definitely an asset to the Hyatt. He stepped right in and handled a second issue quickly and proficiently. Hopefully Bernard is in a position to mentor new hires in his department as well. Both provided me with exceptional service. My stay was upgraded on another level because of my interaction with these two individuals. They made my stay 5 stars. Also helps that housekeeping has improved as the room was spotless.

I had a great stay at Hyatt Crystal City. I was there for a book conference and misplaced a tote full of books signed by their authors. Irena in security was VERY kind to me on the phone when I called multiple times. I had been told they had my book, but then it couldn't be found the next day. Irena stayed in contact with me, and she reached out to all of the employees at the front desk. After a week, Irena found Betsy who DID have my belongings. Thank you to both of them for their kindness. They could have blown me off entirely. Instead they were communicative and will be shipping my special items back to me.

If I come back to the DC area, I'll definitely stay here simply because of the people. The staff are so kind. The bar/restaurant staff were wonderful, and our room was very nice as well.

Stayed at this hotel for a convention and they were awesome! There were two conventions going on at once but they did not miss a beat! Beautiful pool and REALLY nice gym! The ballrooms and conference areas are downstairs as to not disturb the other patrons! Food at the restaurant was really good and seating is plentiful. I experienced issues with my WiFi but I would attribute that to the influx of traffic with all the people!

Great location, but their employees are amazing. Smooth check-in and out, quick valet service, but two employees helped me in the middle of the night. I woke up in the middle of the night feeling very sick, my blood sugar had plummeted to 56 and I was disoriented, weak and not able to move safely, but I called the desk and let Tom know what was going on and that I was too weak to even make it to the lobby to grab something to get me back into normal range. A few minutes later, Irena was at my door to help. They both made sure I knew if I needed anything to call back immediately. I was very grateful for their assistance. In today’s world, where I’m finding so many employees taking advantage of not providing what companies used to expect regarding customer service, I have to say, each employee I interacted with at this Hyatt Regency was professional, kind and seemed happy and it’s so nice to see when the number of negative employee stories are on the rise! FANTASTIC job to the staff at the Hyatt Regency and their management!

Nice accommodations. Rooms are modern and clean. Convenient to lots of restaurants nearby and a couple running trails. Seems to be a hopping hotel with lots of conventions and large groups. There's a big conference area downstairs and the fitness area is also nice.

This is the second time I have stayed in this location. The first time was in July 2019 when I was studying and taking classes for my Cisco certification. This time, I'm here for recreation. Both the first time and now have been a wonderful, comfortable stay, with nice, clean, modern rooms, and wonderful, responsive staff to my needs.



I had a little issue as my parents used their rewards points to pay for my stay. However, when I tried to use their card to allow a $50 authorization for room damages, I was told I need a card under my name or the system won't accept me since the room was under my name. Not sure why the card that was used to pay for the room isn't allowed to pay the charges, but it is what it is. Just make sure you bring a card under your name. Also none of the vending machines had any drinks stocked on my floor and several others above and below it that I checked.



Other than that, the hotel is nice, the staff is great, and I will definitely choose the Hyatt again next time I'm in the DC area. I will also recommend this hotel to anyone traveling to DC. The price is affordable and the service great.

Clean, Quiet, inexpensive, 10 minutes from DC (The Mall) Uber less than $20 to get there. Near the metro too.

Breakfast was Delicious: $17 Coffee, juice, fruit, 2 pancakes and Bacon.

No microwave in the room- its located on the 3rd floor.

Valet is $45 per day

Street parking FREE 8PM-8am and FREE all Day on Sundays.

Parking Garage is a block away and Inexpensive as well. Pic with Prices attached.

VERY NICE PLEASE TO STAY

The hotel is beautiful. Rooms are cozy, comfortable and spacious. I only gave the hotel four stars because I found some of the walls in my room dirty and the hotel must do better with the front desk team. Upon check-in there were no "welcome to the Hyatt or enjoy your stay". I received no warm greeting from the front desk. I only received "please provide your ID and credit card". I found that to be rude and unprofessional.



Nonetheless, the Hyatt valet team were amazing and hardworking. I appreciate the entire valet team. Shout-out to an amazing employee name Aster in the Cinnabar. Aster made me feel welcomed. She was amazing and I appreciated her service and professionalism.



Housekeeping was visible and on the floor everyday. Thank you Housekeeping for keeping us comfortable.



I recommend this hotel. Should you need anything while there all you need to do is call front desk and you will receive prompt attention to your needs. This hotel offers a great pool and gym!



Re-train front desk and I'm sure this establishment will receive 5 stars going forward. Warm welcomes are always appreciated. Trust me on this. You're welcome!

Friends and I attend a convention here every fall. It is an outstanding venue and hotel. Property is beautiful, the rooms are clean and well kept. Services are quality and very helpful. The restaurants and bars in center a pricey but quality. The convention center is huge and accommodating. Close to multiple shopping centers, restaurants, and other entertainment of you are just staying and looking for things to do. Just across the river is all the DC attractions. An excellent hotel to base your vacation out of or have your even at. Located conveniently next to Regan International Airport.

Upon arrival the valet gentlemen were very welcoming and friendly, especially Bernard who helped us. The room was clean and comfortable, the pool looked amazing although I didn’t personally visit. The breakfast had a decent selection. My guest & I thoroughly enjoyed our visit and will chose Hyatt again.

Rooms were very clean and neat. The staff is very friendly and helpful. They strive to make your stay as comfortable as they can. The maid service is excellent.

Decent hotel i guess. Saw it and thought, hmmm great price and so I booked. What they don't tell you is they only valet park and $45. Also they're no microwaves in the rooms which sucks. Other than that, decent stay.

From the check in with Kelly to the shuttle to and from the airport I had a wonderful stay at this location. I especially want to highlight Billy the shuttle driver he was so welcoming and gracious!! I asked him how he liked the US and he said “I DONT LIKE IT!..... I LOVE IT!!! He was my first impression of Washington and represented your hotel well!!! The only thing that was disappointing was that the restaurant in the hotel was closed but the front desk has a small refrigerator with fruit cups, salads, wraps, cookies and drinks. I will definitely stay here again if I come back to Washington!!