Hyatt Regency Crystal City

Our stay began with a shuttle from the airport that had a persistent high pitched tone ringing through the shuttle for the entire 10-15min ride. It sounded as if an alarm were going off for a door being open or something. I feel bad for the shuttle driver who will sustain hearing damage if this is continuous for him.



On checking in the front desk staff used our bank card and said it was approved for one room. Asked us to use the card again and said it was not approved, though it said approved on the card reader. He then had us proceed to use two other credit cards in the same manner. He said each of these only was an authorization, but not approved, though they all appeared as pending transactions on the account. He said none of these worked for him to assign us a room key and proceeded to ask for cash and then acted appalled when we asked for a receipt to document the cash we gave him Saying we would have a receipt in the morning. We thus have holds on 3 separate cards and the cash that was paid plus a $50 deposit. This is tying up a lot of funds and very difficult while traveling. He did eventually reluctantly print a receipt. He also told us we would receive $50 back for our cash deposit in the morning. The front desk staff in the morning said they did not have the key to access the cash. This staff member was empathetic, but unable to resolve our issue. He also could not explain why the authorization was sufficient the one time, but not for the others. He did assure us that these charges would not go through.



We will see how this all turns out and we better not be charged 4 TIMES OVER.



The whole process was absurd and now we have very limited funds on our small credit limits.



They also had no light fixture in the bathroom, it was an exposed bulb with lots of lint and dust collected around it. The vent in the shower was held on with masking tape. The toiletries were a mismatch of items and not full as if some traveler left them there by mistake.



The one good thing I can say is that the bed was very comfortable and the shuttle ride back to the airport was timely and smooth.



We will not be staying here again and I would recommend booking elsewhere.

Friends and I attend a convention here every fall. It is an outstanding venue and hotel. Property is beautiful, the rooms are clean and well kept. Services are quality and very helpful. The restaurants and bars in center a pricey but quality. The convention center is huge and accommodating. Close to multiple shopping centers, restaurants, and other entertainment of you are just staying and looking for things to do. Just across the river is all the DC attractions. An excellent hotel to base your vacation out of or have your even at. Located conveniently next to Regan International Airport.

Remember to use Hᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking any hotel. This website will compare thousands of booking web sites and normally will have rooms a lot cheaper than others! Thank me later! This place is the best rated in the area. I have been staying here for a long time. If you decide to stay here you definitely won't regret it.



Upon arrival the valet gentlemen were very welcoming and friendly, especially Bernard who helped us. The room was clean and comfortable, the pool looked amazing although I didn’t personally visit. The breakfast had a decent selection. My guest & I thoroughly enjoyed our visit and will chose Hyatt again.

Enjoyed my stay! I stayed a night due to a flight cancelation and have no complaints! Both airport shuttle drivers I had were polite and helped with my bags. The hotel staff was friendly. The food at the on site restaurant was amazing! The hotel was clean and the room was perfect! If I end up back in the area I will definitely be staying here again!

Located less than 10mins from airport. Offers shuttle to airport free of charge.



Check-in staff was very friendly, and provided helpful and useful information without being asked. Room was clean and comfortable. Only issue with room, were the outlet on right side of bed didn't work, as well as the power tower on nightstand. Not a big issue since I have a 2hr wait for my flight, and can charge phone in airport. Can see though how could be a major inconvenience for someone in a rush, and unaware phone didn't charge.



Still a nice hotel. Would stay again

Upon arrival the valet gentlemen were very welcoming and friendly, especially Bernard who helped us. The room was clean and comfortable, the pool looked amazing although I didn’t personally visit. The breakfast had a decent selection. My guest & I thoroughly enjoyed our visit and will chose Hyatt again.

The hotel is beautiful. Rooms are cozy, comfortable and spacious. I only gave the hotel four stars because I found some of the walls in my room dirty and the hotel must do better with the front desk team. Upon check-in there were no "welcome to the Hyatt or enjoy your stay". I received no warm greeting from the front desk. I only received "please provide your ID and credit card". I found that to be rude and unprofessional.



Nonetheless, the Hyatt valet team were amazing and hardworking. I appreciate the entire valet team. Shout-out to an amazing employee name Aster in the Cinnabar. Aster made me feel welcomed. She was amazing and I appreciated her service and professionalism.



Housekeeping was visible and on the floor everyday. Thank you Housekeeping for keeping us comfortable.



I recommend this hotel. Should you need anything while there all you need to do is call front desk and you will receive prompt attention to your needs. This hotel offers a great pool and gym!



Re-train front desk and I'm sure this establishment will receive 5 stars going forward. Warm welcomes are always appreciated. Trust me on this. You're welcome!

Great location, but their employees are amazing. Smooth check-in and out, quick valet service, but two employees helped me in the middle of the night. I woke up in the middle of the night feeling very sick, my blood sugar had plummeted to 56 and I was disoriented, weak and not able to move safely, but I called the desk and let Tom know what was going on and that I was too weak to even make it to the lobby to grab something to get me back into normal range. A few minutes later, Irena was at my door to help. They both made sure I knew if I needed anything to call back immediately. I was very grateful for their assistance. In today’s world, where I’m finding so many employees taking advantage of not providing what companies used to expect regarding customer service, I have to say, each employee I interacted with at this Hyatt Regency was professional, kind and seemed happy and it’s so nice to see when the number of negative employee stories are on the rise! FANTASTIC job to the staff at the Hyatt Regency and their management!

I enjoyed my stay. I do have a few complaints though. The carpet was not fully cleaned by the window, the coffee maker was not cleaned on the inside. And for me personally the pillows were way too soft. The front desk clerk was a little attitude, I don't remember his name. No one said anything about when the restaurant was open or closed. Other than that it is a lovely hotel and I would stay there again but request better pillows.

Staff was exceptionally nice and helpful. Room was clean, bed very comfortable and nice choice of pillows. The bathroom toiletries,I know not normally reviewed however, pleasant smell and enough in the bottle to shampoo a d condition Med-long hair. Views from the roof were breathtaking.

Great hotel. Staff very accommodating. Somehow my room was booked twice. A couple with a key card walked into my room. The envelope that held their key card had our room number on it. We slept with the latch on and put the do not disturb sign on the door when we left. I mentioned it at check out. And the attendant was very apologetic. I would stay again but keep the sign on the door.

So this is a travel/transient hotel, keep that in mind when staying here. Staff was nice/welcoming at reception. Room was clean and comfortable.



We had breakfast in the "restaurant" where apparently they are still doing pretty strict COVID protocols. We ordered from a lady who was manning the order counter and coffee counter. She was a bit curt, and not clear on how their system worked. She brought us our food in takeout boxes which was fine. My issue is how she treated some other guests when they accidentally took two orders since the whole process is unclear after you order.



Overall stay was pleasant and comfortable.

This team will absolutely make you feel like family. If you are a return customer I would be shocked if they didn't know you by name. Wonderful facility and great staff. I can't say enough good things about this group.

Clean, Quiet, inexpensive, 10 minutes from DC (The Mall) Uber less than $20 to get there. Near the metro too.

Breakfast was Delicious: $17 Coffee, juice, fruit, 2 pancakes and Bacon.

No microwave in the room- its located on the 3rd floor.

Valet is $45 per day

Street parking FREE 8PM-8am and FREE all Day on Sundays.

Parking Garage is a block away and Inexpensive as well. Pic with Prices attached.

VERY NICE PLEASE TO STAY

It worked for the purpose. Needed an inexpensive basic place to lay my head for a brief overnight stay. The staff is very friendly and accommodating. Rooms are upgraded but fixtures are a bit dated (rust)-- and I saw an "uninvited guest" crawling across the lobby floor. This didn't bother ME as much as it might another person since I hadn't seen anything in my room, but I imagine it's not something anyone would want to see.

Had a great stay here while visiting the area. Room was a good size, and very comfortable and clean. Appreciated the free shuttle to and from the airport, which also allowed me to connect to the Metro to venture into DC. Billy, the shuttle driver, was especially friendly and helpful. I would definitely stay here again.

Chris the manager made my large party of 10 feel right at home. He went above and beyond our expectations and never complained. Such a gentle soul. Loved the hotel.

The hotel and staff were very nice and helpful. Now for $45 a day for valet parking should be more efficient. Most of the time there was no one at the valet station and I had to wait 20mind to get my car back. This wouldn't be so bad if I wasn't starving

Gorgeous hotel, gorgeous room. Didn’t have time to explore. The staff are friendly. They are Covid-19 cautious and staff are super friendly. And it’s a stones throw away from the airport...



One major criticism- the walls are thin. Kids in the next room were making so much sound... couldn’t sleep... I did request the management and mum to calm them down and they did... but why are the walls of the hotel so thin that they can disturb other rooms? This room was supposed to be the ambassador sweet? My issue was that the walls were too thin.

The stay at the hotel was fine and the concierge was nice but I would advise everyone to book online using a third party service or booking directly on their website because the people who work for their Reservation phone line service can NOT be trusted. When I called to extend my stay, I was told that she “couldn’t see what card I had on file” even though I had physically swiped my card into the system at the hotel so I had to read her off my card number and expiration date and THE SAME DAY there was a fraudulent charge on that card for $275 in a state I don’t even live in!!! I have never read off my card number to anyone before and I rarely use this card to even make purchases so I’m pretty sure this was the source of the fraud. I would have never even stayed with Hyatt at all if I knew this was going to happen.

$45 a night for valet parking or $20 a night in their garage... no microwave in the room but there's one on the 3rd floor for EVERYBODY to use... the pillows were trash, you could stack two on top of each other and your head still hits the bed🙄

The food at the bar was good (I had pizza)

The staff was cool and professional...

the rooms are roomy...

Rooms were very clean and neat. The staff is very friendly and helpful. They strive to make your stay as comfortable as they can. The maid service is excellent.

Wonderful accommodation. The staff was very helpful during these times.



With so many restaurants closed in area, the hotel made a microwave available for use for guest in the fitness center level.



I always kept things to heat up in my room fridge.



I felt confident the room was sanitized. If you stayed less than 3 day, the room wasn't cleaned. Fresh towels and other toiletries were available if needed.

Clean !! Clean !! Clean !! Nice atmosphere. Only thing NO FREE PARKING !!! $45/NIGHT Staff was very pleasant...hotel is a sight to see. Love the see thru windows on the elevator. Shower 🚿 was relaxing 😎

I'll be returning again soon for some more R &R

I stayed here because American Airlines sent my bag to the wrong city. It is a nice hotel good price and wonderful service! Mr. Granville is awesome!

The hotel is a nice property and clean. There is no bottled water in the rooms. Very very limited food and beverage offerings. The night lights in.my room did not work. Front desk staff were accommodating.

Staff is attentive and aware of needs. Property is nice and the amenities are complete. The only down side Aretha showers. Someone designed them to have glass walls with no door. This makes taking a shower a chore. Room phones usually don't work, which isn't a big deal cause 9f cell phones.

I would have given this hotel 5 stars but it was extremely loud. I could hear people talking all night and the toilets flushing like they were next to me.

Other than that it was top notch. Great food and drinks and good prices. Very clean, easy check-in and courteous employees

From the check in with Kelly to the shuttle to and from the airport I had a wonderful stay at this location. I especially want to highlight Billy the shuttle driver he was so welcoming and gracious!! I asked him how he liked the US and he said “I DONT LIKE IT!..... I LOVE IT!!! He was my first impression of Washington and represented your hotel well!!! The only thing that was disappointing was that the restaurant in the hotel was closed but the front desk has a small refrigerator with fruit cups, salads, wraps, cookies and drinks. I will definitely stay here again if I come back to Washington!!

Decent hotel i guess. Saw it and thought, hmmm great price and so I booked. What they don't tell you is they only valet park and $45. Also they're no microwaves in the rooms which sucks. Other than that, decent stay.

Staff is great - had to make some special requests and they listened well and helped accommodate us much as possible. Cool building and so convenient to DCA!

The Hyatt Regency has always provided outstanding customer service. I have never been disappointed when I stay at the Hyatt Regency. Professional staff, rooms are clean and fresh.

Always the best!

SEP. 9, 2020, fitness center is open, pool is not, comfy beds, fast food across the street, towels in the fitness center, 3rd floor.

I love coming to this hotel. The staff has always been professional and friendly. Always willing to go the extra mile. They have taken extra measures to keep travelers safe. Extensive cleaning and attention is given to each room. Even the remote was sanitized and sealed. This is the comfort needed when traveling at this time.



I ordered food from the restaurant. The grass fed burger was my meal of choice and it didn't disappoint. It was a nice sized portion. Cooked to perfection.



If you come during the day, there many places to walk to for food or to sightsee.

I got a door ding on my 4 week old car in your parking garage that your valet parked.

I got a door ding on my 4 week old car in your parking garage that your valet parked.

No stars...the bathrooms were not cleaned properly. Hair on the floor..bathtub was dirty. Wall peeling with visible paint chips. No towels or wash cloths. Totally disappointed. Manager did refund fifty dollars for each rooms. Koodos for her

Very bad experience. No room service, trash bags all over the corridors because no one is cleaning the rooms. I asked for room service and they said they are not cleaning until checkout (new policy due to Covid19) we had to ask for clean towels!!! I understand that the situation is putting everyone at risk but there are ways to keep your staff safe. At least replace towels, collect trash.

When I made the reservation, the pool and breakfast included were the 2 factors I considered to book. Location was also a deciding factor. After the reservation was completed, card charged, I received an email from Hyatt that the pool would be closed during my stay. Upon arriving, I inquired what time breakfast is served and they informed me that it had also been discontinued and the closest place to get breakfast would be within a 10-15 minute walk distance. I purchased this through Cheaptickets and both amenities are listed as available in their website hence my decision to stay there. The room, staff and location were great.

Great hotel with a working ac so that's always a plus for me. Very clean rooms and friendly staff.

Roderick is an awesome employee here. I felt super welcomed every time I went to the front desk and saw him demonstrating extreme professionalism to everyone he encountered. In these times its rare to find genuine people and he demonstrates the reason I love the Hyatt I knew I would find the staff to be great and this gentleman far exceeded the high expectations I already had for the Hyatt. Even though Covid took away many amenities this is still a 5 star all day. Hyatt really knows how to find great people and that shows especially on my visit today 💪💪

Nice hotel, updated rooms, comfortable beds, very good choice for an Airport hotel.

Staff is helpful and courteous!

Everything with The Hyatt Regency Crystal City At Reagan National Airportwas first class from check-in to service to the suite to the staff to the restaurants and casinos. Definitely the most pleasurable and enjoyable that experience I have ever had!

Anytime I’m able to stay at the Hyatt at Crystal City I do! I love this hotel and I love the staff. I’ve always had great experiences here. Even after spending the entire day traveling this place always makes me feel at home.

Room that I reserved was "unavailable" however for a small upgrade fee, they did have the room I reserved available. Never encountered this racket before.



Room service in plastic, brown paper bag, cold. 35 bucks gets you a gas station sandwich, 4 ounces of mac & cheese, and a pretty awesome side of Brussels sprouts, flavorful, well seasoned, and cooked just right....oddly enough. For the delivery fee, 21% service charge, and tip, I was hoping for a real plate, and maybe a glass of ice water. You have to order the water, for $4.95, get the ice down the hall, and enjoy it from a paper coffee cup.



If you are stuck at a government conference, there are worse places, but don't choose this hotel, just about any place is better. The level of amenity is on par with a freeway side red roof inn, prices are on par with the Hyatt Regency. Guess they found another way to fleece hard working Americans here to help solve the opioid crisis, and its impact on our youth, compliments of you, our tax payers.

Fantastic venue. Beautiful lobby, lots of convention space, and wonderful staff. Everyone here is so accommodating and willing to make your day better and it really shows.



FurTheMore 2020 is officially a success!

Great place to stay. Great service. The room was well equipped for charging. The restaurant had absolutely outstanding food that I could get gluten free. Big bonus while traveling. The hotel is very close to both the airport and the capitol and other important government buildings. We were able to quickly get to sightseeing places like the Vietnam Wall, Korean War Memorial among others. Will be returning next trip.

Nice accommodations. Rooms are modern and clean. Convenient to lots of restaurants nearby and a couple running trails. Seems to be a hopping hotel with lots of conventions and large groups. There's a big conference area downstairs and the fitness area is also nice.

A very pleasant atmosphere easy enough to get here from airport. Check-in was extremely pleasantly surprised friendly. Clean comfortable room!!

The staff at this place is fabulous; from housekeeping to management. They all provided excellent service. And, the rooms were very appealing and comfortable. I was there for a conference and everything went smoothly from the food to the service provided. Thank you!

I am world of Hyatt and stay at their properties all over. This place is a mixed bag. Front desk staff is great, they were kind and helpful, very efficient.



Parking and bar staff were another story. Parking guys acted put out about being valet, which is their job. Bar staff was nonexistent both times I went down for a fill and gave me a very hard time about using a pint glass to enjoy a beer I had brought with me. Hyatt staff are usually much more hospitable in that respect.



This all said, the deal to sleep, park and fly is pretty competitive. Just some loose ends.

Was here for a company holiday party. The staff was very helpful and the facility well maintained. The food in the buffet was very good. One of the people at my table noticed there was no bread on the buffet and asked a server about it. They brought down a plate of bread for her from the restaurant.

Had a Fantastic Experience! Great stay, great room, clean and updated! Very Relaxing, which was a nice change of pace...

Staff was Great, Very Attentive! Food was tasty! Outstanding Breakfast buffet too!

Christopher Cross made our stay Exceptional, Great Hire Hyatt!!

We have found our permanent hotel when we are in the DMV area!

Thanks again!

Very clean, comfortable beds. The airport had to accommodate us for delayed flights. The shuttle is about 5 min from the airport. Very nice area, travel tours are nearby and good food. Super friendly, helpful staff. We have stayed at Hyatts before and we choose to stay when other options are presented.

Was a beautiful and clean hotel. I checked out early since I didn’t need to stay for another night. Employee at the front desk was still going to charge me for the second night with no hesitation til I had to explain that a trainee told me to come back later since he didn’t want to mess up the system. She seemed like she wanted to give an attitude but she charge me the one night. Other than that still an amazing hotel.

This place changed my experience with Hyatt Regency, old room and building, staff are nice and doing their best but they have some limits.

No Internet at rooms yet and no clear explanation yet.

I planned to work from my room and having Internet issue here forced me to go out in the morning and look for a place with connectivity.

Bathroom is old and not clean.

Walls are passing both side rooms noise too.

If you can AVOID this place and stay somewhere else.

Beautiful hotel! The room was spacious, clean, and very well-kept. Great atmosphere in a beautiful area. Close to DC area and easy access to highways. Would definitely go back again.

Staff was friendly and attentive. Food was memorably bland and fair quality. I ordered the beef brisket sandwich which was dry. I also ordered a pepperoni pizza which I discovered was half burnt but only after I had already taken it to my room. I also ordered a chicken noodle which was good. Room service was prompt with food delivery.

A loud banging all night long. Due to the staff room next door? We let concierge and the front desk know about it, and it only was louder the next night. There was no pool, and a very small workout room with limited options. No sauna, no steam room, no hot tub. My staff impression is that they're so busy they care little about any issue. We had a terrific time on our vacation, despite this hotel.

Attended the NOVA Open gaming event at this location. This was the second time attending this event, and as always it was a lot of fun. There was plenty of space for all the vendors and game tournaments being held.



The elevators and escalators did not seem to however cope well with the event as the several elevators broke down and the escalators stopped working. The same thing happened last year.



Food at the restaurant in the hotel seems to be overpriced, but is very good, thankfully there are plenty of places to eat outside of the hotel.

This is such a nice place! It is beautiful. The buffet is so good: lots of fruits and meats. They make fresh ommelettes for you.



The staff are generally all friendly and polite. Some, like the buffet workers and the ones that clean the rooms, are great. They are super professional, kind and great people.



The view from the top floor is nice!

I had a wonderful time staying here. The breakfast buffet was spectacular. Clean comfortable rooms and accessible shuttle transport as well as a bar and other resources. Very good stay. The Shopette is expensive though. Otherwise, no complaints.

My friends and I were very disappointed with our stay here. I booked my rooms for an event in July back in march, I called on Thursday the day before our arrival to speak with an hotel operator to inform them that we wanted an earlier check in(2 rooms) since the event we would be attending was starting earlier that morning and inquired about our rooms . We were assured that we would be able to do that and that our rooms would also be possibly connected. They informed me to call the day of our arrival to verify everything was in order. The following day I called to confirm my previous request, I spoke with their Front Desk Manager Christopher and was assured that everything would be as requested upon our arrival. Once we got to the front desk for early check in, we were told that that everything we requested were not possible and an early check in fee would be applied as well. They also said that we were not able to have our two rooms together as well. So not only could we not check in but they offered no solutions to solve the issue of not having two rooms available, upon arrival I tried to call Christopher multiple times but the line was constantly being “disconnected”. We even said that we spoke to Christopher but the front desk assistant Rahel said there was nothing she could do because the rooms were booked. I am confused as to why that wasn’t said over the phone the past few days instead of us having the mindset that our rooms were available. Not only was it said days before the event, but I was literally told the same thing hours before our arrival as well. Why are rooms booked when our rooms were already reserved? Also during our stay we didn’t have any maids come through to give us fresh towels and cloths for the entire weekend. As a guest, I did not feel welcomed nor did the hotel staff make any effort accommodate someone who booked 4 months in advance.