Worst rental experience of my life. Do NOT RENT WITH THEM. I repeat do not rent with them. I called and spoke to a female employee over the phone to clarify rental trip and fees then booked the van on their website. Upon arrival the gentleman informed me there was an additional $700 fee for the commercial insurance and tolls. Keep in mind I already added those options, apparently the vehicle needed double insurance. He then continued to patronize me explaining no female employee worked there and I must have spoke to another rental company. Since he looked me up in the system its registered and I would be charged the original $650.00 and then laughed in my face when he saw how distrought I was. Given the late hour, and limited choices I was forced to shell out $1,250.00 for a 5 day rental. I truly hope the employees are paid well / given life insurance, with my horrible robbery of an experience I can see their life being at risk daily. Icing on the horrible cake which I was served for my birthday weekend when I returned the van 2 female employees were inside the location to great me.
First time hearing of them on rentalcars.com. First time using them. They gave great customer service, friendly and informational. I would used them again. The car was nice for the price.
BBB rating is an F, I wish I would have checked reviews before I rented a car with Green Motion through Miami airport. Worst start to my vacation ever.
Provided flight information and still waited over 45 minutes for their shuttle service. Hidden fees everywhere!! 300% price increase from original reservation rate. Priceline fee is just a reservation fee and does not go to price of car per front desk associate.
Car was filthy and had previous customers receipt in it still. Car was beat up: dings, scratches and dents. Tire pressure light on, brakes squeaking and rubbing, horrible, horrible company. Do not do it!!!!
Arriving to Miami can be an overwhelming experience. From airport to the car rental department, the MIAMover will show you the massive city. All you’ll want is a smooth ride to get where you need to be after traveling. I didn’t find anything to be smooth here.
They don’t have a shuttle. We called the place itself only to be told she was servicing other customers. An hour later, she arrived and had us get in her van and show her our insurance policy. She knew the catch, and we found out that to get a car here, we’d need a better insurance policy (apparently one that covers at least $300,000?). We watched another woman go through the whole ordeal as well, only she had to pay for a taxi since the “shuttle” would never make it out her way (after being told “five minutes” was all it would take to pick her up, she had to ask what “five minutes” actually meant in the world of Green Motion...since she had called back several times every 10-15 minutes of waiting).
I officially gave up watching this woman receive catch after catch that demanded she pay for insurance daily after putting down a deposit that apparently went nowhere.
This was the worst start to a vacation I’ve ever had and can’t imagine how many people have been through similar experiences (the clerk seemed to know we’d have a rough time).
It’s pretty foreboding when the welcome video playing in the lobby is instructing you to check the vehicle for dents...apparently, this company will charge hidden fees anywhere they can hide them.
They charge me insurance liability by 300,000 the cost is 26 dolares extra by day, they not say it, I cancel my order , I lost my time.
Be sure to call and find out all the charges you will have to pay and all the insurance needs .... sunpass as well