Awful customer service. Customer service over the phone couldn't find my reservation even with confirmation number. I arrived at the rental office Luis couldn't find my reservation, was rude and patronizing. After much back and forth it was clear I wouldn't be renting any vehicle from them. I asked him to process a refund for the full amount of my rental which had been charged to my card by them as soon as I made the reservation weeks before my pick up date. Long story short he said he couldn't do it - charge has since been disputed with my credit card company.
I travel to and from Miami monthly and will clearly never rent from Green Motion again.
Green Motion is offering the best possible rates in the MIA area. Quality of service is also great! Brian helped me check-in as soon as I walked in and it was very quick. He marked off all the pre-existing damages to the car so I don't have to worry missing them. I have rented twice already and will go back for future rentals.
DO NOT, I REPEAT DO NOT RENT a car from this place. I missed my flight because they are offsite with no drop box and not open until 7 on Sun. Have been calling to make arrangements to drop off keys but no answer. Was in the perfect place to be robbed or killed at 5 am trying to return a car. All kinds of hidden fees and a really slick sales pitch.
Overall an excellent experience. Brian helped us and made the process as smooth as possible for us. Thank you! Negative: Toll-flat is way to expensive in my opinion.
The best car rental experience I've ever had! Melissa's friendliness and attentiveness made it a breeze to check out a car and return it. I highly recommend Green Motion & if you see Melissa, say hi for me!