U-Save Airport Parking

I was able to get my car easily and quickly, it was clean and took us on a long drive with no problems. In addition, I left something very important to me in the car when I returned it and they were able to help me find it and shipped it to me within a few days. Excellent service!

I had a fantastic experience with them.

Hats off!

Really affordable prices, the customer representatives made my experience and all requests smooth and easy, on top of that I was extremely lucky to get the brand new Nissan Altima which was an absolutely amazing car to drive! I also extended my lease and yet again the process was quick and easy. Shuttle service to the airport is available upon request and it was a 2 minute easy ride.

Honestly, there isn't one thing I could complain about (surprisingly)

Even when there was an accidental overcharge due to some system issue they refunded me the difference no problem.

Great place, good cars, awesome customer service. I'm not even going to try another rental agency when in town.

I was renting before with Sixt and those guys are dishonest. None of that I experineced here.

Thank you for adding to the awesome experience of my summer vacation! It wouldn't have been the same without you guys! :)

Carlos from USave was absolutely amazing! I dropped off my car, with not so much time to make it to the airport. He was so kind, and gave me a list, making sure not only to get me to my terminal and to my Airline, but to my exact gate! He was above and beyond and a True Life Saver. Definitely recommend, especially if he's there.

It was a great experience getting a car from U Save car rental. The staff was very friendly and nice. The price to rent the car was very affordable compared to to other rental car places in Miami.

Renting a car couldn’t have been easier with Chanel. She knows EVERY single rule and she’s extremely helpful. Thank you for making our stressful trip easier for us. Make sure you ask her questions if you aren’t sure how things work - she will definitely know the answer. Gracias Chanel.

Elio helped me out and provided a pleasant and speedy service. He was honest and made sure I knew the policies and mileage fees! Increíble servicio 🙏🏼

I was very surprised by agent who help a lot to make easy for me . It was very nice they give a good car very clean ride very smoothly. What surprise me is when I returned the the even offer me more free services like dropped me to the airport witch is good because I don't have to wait for the showdow bus and it was very nice all this free of charge I will do business every time I I have to travel to Fl. Thank you to them .

mandatory liability insurance $20 basic coverage or $30 full coverage per day extra on top of U-Save great rental price. Slow customer service, car not as clean. Need to have $500,000 liability insurance from your own private auto insurance carrier to avoid mandatory insurance purchase from U-Save.

Pick up was easy, vehicle was nicer than expected. Initially rented the vehicle for a week, ended up extending the agreement to almost 3 weeks, which was very easy to do by phone with Caroline. Found the cost to be more than reasonable. Overall a great experience, do recommend them and will use Usave Car Rental again.!!! THANK YOU U-SAVE CAR RENTAL

Great service, nice and fast. I love working with these guys

Easy access to the parking. Free shuttle Service

Easy pickup and drop off. Friendly staff.

Excellent service

Friendly service and uncomplicated help, when I had to change the car due to a lit engine failure lamp.

I had a great experience at U save car Rental, Douglas helped me & my mother rent a car for a week since I was involved in a car accident, and the rental vehicle was clean and useful for the time I needed it. Also Douglas was very nice and attentive and told us every detail we needed to know about renting a car and our options with insurance, and everything we needed to do in order to ride safe! I will recommend U save car rental to my friends and family! Thank you!

We had a great customer service experience. The lady who was helping us was very professional and so nice. She was interested in where we were going and what we were going to do in Miami. She was honest and gave us good recommendations. Probably the best rental service we ever received. Thank you!

Life savers, after being Left in the wind by another car rental place, we found this place. The representative that was there was extremely helpful, even helped me find deals.Raziel has wonderful customer service skills and is a pleasure to deal with. Easy and easy out no haggling no disappointment. Highly recommend.

I recommend this car rental company. Sooo Much cheaper than all others that was available. They do charge $10 a day for tolls. Which you may not need to purchase. You can use toll free roads to get almost anywhere in Miami (by using google maps). Even paying for the $10 a day toll fees it was still less than half the price of what other competitors was charging. I don’t know if others do that in Miami but I experienced that at other car rentals not in Miami. Customer service was great. It maybe a little slow with just one person working there but he was very helpful. Just make sure your personal auto insurance coverage liabilities is $300,000 or more. That will save you money also. They also send updates and directions via text msg which I found helpful When they tell you to take the MIA MOVER, that is their air train.

While you may have read some bad reviews. I believe it's mostly people not reading the terms of the rental before booking because their pricing is cheap. I prepaid online on their website (accepts Amex)



In terms of the security deposits and insurance. It was clear to me and wasn't a problem



I got a clean car, was picked up from airport and dropped off at the airport too.



All in all, I have no complaints. All I will advice is read the terms surrounding the security deposit and insurance.



I will rent again from them

Michael went over and beyond to meet all of my expectations. From customer service to knowledgeable information about the area. He truly built a bond with me and was attentive to my needs. He handled my reservation in a timely manner. He provided me with such a smooth experience. I will be renting again from USave based on the experience I endured with him.



The car rental was clean and a smooth ride for my time in Miami. Large selection of vehicles to choose from.

Douglas was such a big help and was so nice from the moment we walked in! I will definitely be recommending this place because of him! He also told us about food places that we should try! He deserves a raise. Thanks so much for making this experience fun & easy!

I was trying to find a car because I have a trouble with expidia and Michael was so nice and help me to find the correct car. Thanks so much Michael. 😬

Mr Michael has great service great person

I had an amazing experience... Michael was helpful and professional. I will be rented from them again!!!

Was great fast rental car cheaper than the rental cars in the airport. 7 days rental Toyota Corolla was less than $200. Definitely will rent again just make sure you have 2k deposit available or you will have to pay daily to reduce the deposit amount. Overall was a great deal for the price and size of the vehicle.

U Save was very seamless. They had a car ready and waiting for me! Clean car & clean car smell. I will admit the app I found the car rental said it included fees, however, there were additional fees that I had to pay that I wasn’t expecting such as car insurance & I ended up adding FL Tolls to my reservation too. They ended up upgrading me to a better car for the confusion. What I really liked it is that they were always available to talk to. They sent me text messages on how to find the rental place once I landed. They even called me 30 minutes prior of my drop off time to remind me so I wouldn’t incur a late fee! Very nice! Shuttle taking you to and from airport and rental was nice and clean also fast. Overall great experience and even with the extra charges was all under $65 which was still a deal!

Quick and easy service! Best price compared to other rentals specially during last minute car rental. We had a nice 2022 van for our family- it was clean and spacious and in excellent condition. Friendly service. Would recommend!

I was on the phone almost 5hrs trying to find the best car rental deal in Miami (very frustrating). I lost my job last year so on a very limited budget. I was getting outrages and very expensive quotes above $300 for just 4 days which was more expensive than my flight ($240) from San Diego. I was about to cancel my flight until I finally spoke with a very nice lady from Venezuela named Roxanna. She actually “listened to me” with empathy and really wanted to help me. She had amazing customer service skills and was able to find me a very affordable car rental including the sunpass (she closed the deal). Had Roxanna not helped me out I would have cancelled my whole trip and never go to Miami again. There should be more young ladies with “excellent customer service skills” like Roxanna. She really deserves a raise, a promotion, a paid vacation or become the next manager of operations. Thank you so much Roxanna and God Bless!

This is a real review! I'm blown away by all the negative ones. I booked a car for 2 weeks and paid less than 1/3 of what I would have paid elsewhere. I did have to wait about 1 hour to get the car (arrived at 6am, left around 7:15) , but that should be understood at this price. I waived the toll pass and had my own full coverage insurance and was charged no extra fees. Return process was simple ; I left my cc in the car and the dude called to let me know right away. Dont rent from here if u need a fancy car or are in a hurry. If you are chill and can click "avoid tolls" on google maps and have your own insurance, it's a steal! Thanks guys! * I'll update this in a few days once I receive my deposit back too :)

Came into town to visit my extended family and U say help me with a reliable car the whole time I was there. Mauricio helped me and provided top notch service.

Update:



I have finally been reached by management. My money was returned immediately on the phone. They waived toll fees and provided me coupons for the inconvenience. I felt really lost when communication was not happening and money not in my hands. Now that that is all settled I want to give credit to the fact that they've done away with deposits when booking with cards, which would in the future avoid the mess all together and so I want to give a good review for adapting towards a more favorable outcome in the future. Above all, I am relieved.



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Original post:



I have been robbed by these people. I was told by all their employees when I returned the car and when I rented it that $250 would be returned to my account as it was a security deposit. Its been more than a month and I haven't received it. They are not responding to my calls. I have my receipt, my contract, and the original booking which includes the $64.99 price I booked for. There was no reason for them to pocket that money as I have studied the terms again and again. I don't know what to do....

Excelent service by mr Michael ill come again thanks usave and mr Michael for the service provided

We walked in looking for a last minute rental due to a horrendous experience with the next door car rental place. The person working at U-Save was incredibly helpful and treated us kindly. Their pricing is very competitive, despite having a captive audience, and we would recommend them based on our positive customer experience.

Elliot was amazing to work with. He Made it such a quick easy process to pick up my rental. He answered all of my questions and made sure I was getting the best deal. The car was clean and ready to go. I appreciate good customer service. Keep it up!

Over all U-save provided us with terrific care and service. From the very first moment we came in contact with the shuttle driver we were greeted with a warm smile and such gentle care, very nice gentleman . At the establishment they were quick and efficient while taking care of us . Pricing was very accesible , they were upfront about their fees and specific about the terms of return. The car was in great shape it took us all around town for a whole week with no issues , great mpg , clean and very adequate for the Miami area. I’d like to encourage people to use them as your car rental agency. As they will take really good care of you for better rates than bigger names . Wonderful service , thank y’all so much !

i've rented a car with this company for a total of 6 times thus far! & will continue to renew my contract with them since my car is still at the shop :(

any-who, i have to say, i've never honestly had a problem with them; the cars are clean and they drive great! Roxanna is VERY helpful and reliable! She has gone above and beyond and exceeded my expectations towards this company. Carlos is also great and compensates you for being a LOYAL customer! Andy is also great with customer service and is super nice! i wouldn't want to rent anywhere else! THANK YOU!!!!!!

I recently had the pleasure of renting a car from this outstanding car rental company during my visit to Miami, and I cannot express enough how impressed I was with their exceptional service. From the moment I walked into their office, I knew I was in good hands.



First and foremost, I would like to acknowledge the incredible assistance provided by Johana. Her warm and friendly demeanor made the entire process seamless and enjoyable. She went above and beyond to ensure that I received the best deal possible, taking into account my specific needs and budget. Her expertise in the industry was evident, as she guided me through the various options and helped me make an informed decision.



Upon returning the car, I was pleasantly surprised when the staff offered me a complimentary ride back to the airport. This thoughtful gesture not only saved me time and money but also demonstrated their commitment to customer satisfaction. This level of service goes above and beyond what I have experienced with other car rental companies in the past.



I would highly recommend this car rental company to anyone visiting Miami. Their exceptional service, attention to detail, and commitment to customer satisfaction truly set them apart. I am confident that I will be doing business with them again in the future, as their professionalism and dedication have left a lasting impression on me.



Thank you to the entire team for providing me with an unforgettable experience during my time in Miami. Keep up the fantastic work!

Although the power was down at their center, the staff was very professional and tried to help the best they could each customer. Chanel was helping another customer when we arrived, and soon enough our turn came. She was exceptional. From the moment we walked in, we were treated like family. She went above and beyond to ensure we had the best advice tailored to our budget. Despite our initial hesitation about additional packages like the toll package, Chanel's recommendation proved invaluable as we unexpectedly encountered a toll on our way to the hotel. The price we paid was fair, and the service received was worth every penny.

I would recommend U-Save over fox car rental over green motion etc over all the car rental places in the area. I was in and out quickly. No long lines. Everything simple and upfront no secret fees. Ms. Chanel is who took care of me she was very helpful knowledgeable and polite . I appreciate her and this experience . After running to multiple car places and getting stressed I’m happy to have found u save . I will ONLY CONTINUE booking my rental here going forward when I come to Florida !

I want to express my gratitude for the exceptional experience I had at this car rental agency, especially thanks to Emily. From the moment I walked in, Emily stood out for her professionalism, kindness, and willingness to assist. She handled the entire rental process with impressive efficiency and made sure I was completely satisfied with my choice. Her dedication to customer service made my experience unforgettable and seamless. I would definitely recommend this place, especially thanks to Emily. Thank you for outstanding service!

U save definitely saved us today my partner and I we late for our flight and Maurisio took us to Airport super friendly! The bus ride with Jose Miguel was also fantastic! Chanel the girl at the front desk is amazing!

Eliot assisted us and he was amazing. His service was great. When we left the airport there was a shuttle waiting for us that rode us to the building which is less than 3 minutes away. The price was great and cheap. Would definitely use again

I struggled between 4 and 5 stars for about five minutes. Quickly realizing that the beginning experience was negative and it went from the 1 star, it would have been to 4 stars. Due only to the great job Leandro (I hope i remember his name correctly) did, and his capacity to show empathy for the customer. First the bad, be AWARE, the prices you will see online will not be final. If you are a local Floridian, you will be limited to 500 miles. Any extra mile will be 50 cents each. Second, make sure your car insurance has pretty crazy insurance that covers $300,000 for bodily injury. If not, you will have to pay daily insurance, this plus the recommended daily toll charge of $15 will increase the total bill to what you probably will pay with all of the other car rental companies. And that's fine, but as long as it is disclosed online and not surprised by it once one picks up the car. This information, plus the announcement of the $500 deposit (I was expecting the usual $300), slapped me so hard that it was transparent to the young man that's helped me that I was not happy and began to get upset. This is when Leandro took action and made the necessary adjustments that were within his reach, or approved by his manager, to get me to a comfortable place. Where I felt I was still getting a deal. That is why I would recommend U-save. The service.

Great service! We had no problems getting our rental and both my partner and I were treated well from start to finish! Thanks again looking forward to enjoying our trip!

Pick up was easy, vehicle was nicer than expected. Initially rented the vehicle for a week, ended up extending the agreement to almost 3 weeks, which was very easy to do by phone with Caroline. Found the cost to be more than reasonable. Overall a great experience, do recommend them and will use Usave Car Rental again.!!! THANK YOU U-SAVE CAR RENTAL

Great service, nice and fast. I love working with these guys

Easy access to the parking. Free shuttle Service

Easy pickup and drop off. Friendly staff.

Excellent service

Friendly service and uncomplicated help, when I had to change the car due to a lit engine failure lamp.

Wonderful service, rented the car for 6 days for $400, including insurance and toll-fee.

best deal around.

Don't worry about the deposit, I got my money back no problem.

Thank you U-Save 😊 💓

Great place. Very Helpful, fast and nice. The Shuttle bus outside the Car Rental Center in Airport has Company name on it will take you to office location. Just get to Car Center then out doors or ask someone. The other rentals look good but are not better than U-Save.

We had a pleasant experience at this location. The staff was super efficient and friendly. As long as you come prepared and understand that this is a budget rental, have your insurance and/or include any additional liabilities and fees to your budget, it’s easy breezy.

Really good services and an amazing experience. Staff is flexible and efficient. They will drive you to the airport after returning the car. Met a young guy named Mauricio and we had a good chat on our way to airport!

Really good experience at u save car rental in Miami good people Hard working to make sure to get you the best deal you can get would really recommend it as a spot to go to Michael was a really good help appreciate everybody on the team for the help with everything 10/10 would go.

Friendly and accommodating! Wasn’t prepared to use their insurance but i had to die to the minimum coverage was 300,000 using my own insurance but other than that nice place to rent

I had a great experience with U-Save. The The price for mid-size was very reasonable. The car was like new (2020 with 16k miles). Even with the optional toll tag and insurance, the cost was still less than the big names. Would definitely use them again.

There are some charges that aren't expected when you check out, so although it seems like you're getting a deal when you book, the total price is comparable to the big auto rental agencies. With that aside, there weren't any problems. I was happy with my car. But most importantly, I want to give a huge shout out to Douglas (man behind the counter) who was super friendly and helpful. Whoever is in charge... give this man a pay raise!

Roberto Traspalacio was an excellent customer service agent!! 👍 👍 He went above & beyond to help us find the best vehicle w/in our budget & was kind & patient w/all of our questions. He was quick with answers & extremely knowledgeable about his company's deals, specials, rules & regulations. He made sure that we fully understood the conditions of the contract & when everything was done he made sure we were definitely all set & said we were free to call anytime we have anymore questions or need help. He truly cared about our happiness & satisfaction.



I highly recommend renting with U-Save Car & Truck Rentals!!



Honestly, I'm surprised to see they don't have a higher customer satisfaction rate! It's obvious things have changed b/c Roberto was perfect. Give them a chance! I'm certain Roberto will treat you well!!

These guys were awesome! Expedia gave a poor review but it didn't sway me to give them a try. Much better than the big name brands, they explained every detail to factor into my decision associated with costs. Be sure to remember that there is a shuttle from the airport that will take you to them. Additionally, one of the staff drove me back and forth to prevent the wait time for the shuttle which was a great added nice gesture. I recommend these guys and will use them again for sure!

Great experience overall, especially if you know what to expect. Mauricio was great upon returning the car, and even drove me directly to the terminal. This was super helpful as I was running behind to catch my flight. Note: If you’re not going to purchase their insurance, make sure you bring your insurance declaration page and make sure you have at least $300,000 in collision coverage, otherwise they will force you to pay for their insurance. I would definitely rent again, an no they didn’t pay me for this review. I understand everyone’s experience is going to be different.

We rented our car in last minute, not only price was very reasonable but we experienced good customer service. We had no issue checking in and out and shuttle was immediately available from and to airport, no waiting! Shuttle driver was very polite as well. Overall good experience. Low cost Sunpass available as well. I recommend.

I actually prefer this place over all the big places. They worked with me and was able to get a car rental when none of the big name car rental places would let me rent a car. I appreciate places like this. And can’t say 1 bad thing about my experience. Razziel was great help

Michael was so helpful! We booked through and outside site and they created a lot of confusion that Michael was able to graciously sort out for us. He was so patient and helpful and being the only one working in the office, he handled everything perfectly while still being attentive to other customers. He is a great help and I definitely recommend usave for your rental!