Holiday Inn Miami Airport West

I liked the place.

Been there twice.

Amazing service, the receptionist was so amazing and friendly.

Simple and nice place.

The only downside for me was the bathroom didn't have a drainage so if water spills you have wipe it and the elevator was ridiculous.

Our room was spotless and surpassed my expectations. The view from the balcony was nice overlooking the city. And the check-in/out was quick and hassle-free, staff was friendly and kind. Plus the breakfast was pretty decent, offering delicious options. Would definitely recommend!

Stayed at this location during a business trip to the greater Miami area and frankly couldn't be more pleased with the stay. First off, the best thing about this stay has been the customer service, starting with the lady at the front desk, Virginia. She is without a doubt one of the nicest ladies you could ever hope to meet, especially after a trying day of travel. Absolutely phenomenal service. I also had wonderful interactions with other employees at this location that have made the stay worth coming back if I am in the area again. Room was nice too, very clean and comfortable to relax in as well as get some work done in between meetings in the area. Definitely recommended if looking for a place north of the airport. Cheers!

It was easy to find, especially for it being Miami. The rooms are nice, quiet, sound proof. I say that because we heard noone next to us and I'm fairly certain there were people. The breakfast is seated and a buffet. Coffee in lobby is good.



Of the three elevators the one on the right next to the elevator.. Seemed safest. The one sitting alone was shaky and rather slow to let us out. Great for scarring the kids into thinking we were stuck. Staff are great.



There is a workout gym near the restaurant. A pool for guest, and relaxing chairs and couches everywhere. There seemed to be a meeting hall on the other hand. I assume for meetings or balls or something



For those that are only about places that require mask to be worn... Find somewhere else. Staff have mask on hand for them. It is not a requirement so dont expect other guest to care about you or your mask. Maybe visit California instead if you are worried about that.

Lovely place to stay, and the rooms were clean. It was close to my destination so it was the perfect hotel to stay at. I always felt safe when I was in the hotel.

Let me say that check in was great!!! My Mom and I were here on vacation. It was more like a 2-in-1 vaca. We came here 3 days before our cruise date, to get a little much needed rest and relaxation! We did get fairly decent rest, it’s so close to the highway so we were stuck listening to that! It wasn’t horrible, because we enjoy the sounds, but at times it was a bit much! But overall, our stay was wonderful!

I was saving the best for last! Let me tell you about Ms. Virginia Gaines (?spelling?)!!! She is top notch in service! She got us checked in quickly, and during the whole time, she was so so sweet! She greeted me with a huge smile, (she has a very beautiful smile), great introduction, and a genuine personality that made us feel so welcomed! Anything I needed, I know I could some to her and she will get it done ASAP! Thank you so much Ms Virginia!!!

Good

From the moment that I walked in, I enjoyed the hotel. The service was good, the room was spacious and clean. The breakfast buffet was satisfactory, the sit down service was quick and the people were kind. The pool area was well kept. Unfortunately the water is not heated which is the only reason why I gave the hotel 4 stars. Visiting from up north, I was really hoping to get in and enjoy the water but I visited at a time when it was around 70 degrees but windy enough to make it colder outside. The water was even colder. Aside from that, I thoroughly enjoyed my stay. Food wise, the pasta was delicious. Don't order the pizza because in my experience, the cheese tasted like plastic which may be another reason for the missing star. The view from my second floor room was of the bridge to the nearby freeway, an upgrade to my current view in New York city, but I hoped to see a bit more of the town. 25 minutes away from the airport with traffic is not a bad spot for the hotel. On my next visit, I'll have no reservations with booking here and honestly, you shouldn't either.

They're really clean plus the staff is respectful and the cafeteria offers delicious food. I definitely recommand it😘

Overall a great place to stay and not expensive. Front desk employees were very friendly and nice, acknowledged members of IHG, answered every and any questions as best to thier knowledge or would help finding answers. They were very professionally dressed and all on the same page. Lobby was spacious and clean. Would definitely stay here again.

We had a nice stay here. We had to make a last minute booking due to a family emergency. The hotel was nice and the staff was very accommodating.

Beautiful room, excellent service, good food. Nice pool too. The people working at the front desk were very friendly. If you take a shuttle from the airport expect delays in the afternoon. Miami has a lot of traffic during this time.

Decent hotel in Hialeah Gardens. Not much around if you are coming in from a flight and need some food. Uber eats is handy though. We were only here for about 12 hours since our flight came in late and we were leaving for a cruise in the morning.

Stayed here at least 10 times. Never had a problem with the room, always clean and in order. Gym is decent, outside pool is clean and enjoyable. Room service is efficient, no complaints here.

There is no breakfast included, the restaurant is not among my preferences.

We have had the opportunity to stay in more than one occasion in this wonderful hotel, I sincerely believe that it is fantastic in all aspects, cleanliness, organization and above all the attention of the staff is fabulous at the reception and especially in restaurant where you can find VALENTINA She is especially sweet and attentive to all guests. Thanks Holiday Inn

Very clean hotel. Friendly helpful staff. Big Beautiful pool. Great location makes it easy to get anywhere your going. Will definitely stay again.

Excellent experience!

We stayed for 7 days.

Front desk provided exceptional service.

Breakfast was very good and reasonable. Food was much better compared to any nearby restaurants in terms of quality, quantity and prices.

Amenities are well maintained: pool, common lobby area, elevators, gym, etc.

Microwave is provided in the lobby. But we didn’t find it to be a big issue.

Lot of parking space available.

I’d definitely recommend for a affordable and comfortable stay in Miami area!

This is an old hotel, well renovated, with friendly staff seeking to please the clientele. 1st room was very nice but had broken ac. Not good. 2nd room had bath tub and adequate ac for hot climate. 8th floor hallway smelled funky. Not having to wait for check-in till 3 pm like other comparable hotels near the airport makes this hotel a favorite FOR ME despite it's age and fallicies. EDIT: Manager helped my awkward situation on a personal matter. Was very pleased with her assistance. 4 of 5 stars upgraded rating

I was a complete idiot, looking for a hotel, last minute, on New Year's Day. In a hurry to find something fast, I accidentally booked the wrong date through Hotels.com, which basically was a non-refundable booking. I literally thought I lost around $150, and still needed to find something.



I reached out to support on hotels.com, figuring it was at least worth a shot. The super friendly support person contacted the hotel, who changed our reservation date to make it work.



So... our night's rest, unexpected funds, and travel plans were in the hands of the super nice, sweet guy working the desk. I wish I would have gotten his name because he really pulled through for us.



On top of the incredibly accommodating service, the hotel, including our room, was very clean, modern, and welcoming.



Thank you!🙏🙏🙏

Great place and great price. The people are so friendly. The only reason I give a 4 star is because the scrambler eggs at the breakfast weren't that good cooked but if you can get over that then it's a 5 star.

Nice hotel with big parking! Good location (food, shopping). Clean room with fresh towels were every day! Good staff. We liked it!

Just like any other Holiday Inn, but with weird door handles that turn the opposite way to open.

Great place to stay. Friendly host (Kazi), safe (mask required throughout the hotel), very clean and sanitized.

Great front desk customer service! Very friendly and helped give good beach ideas. The rooms are starting to show there age though. A complete renovation is probably due.

5th time here since 2015 and, having spent a bit of time exploring the local area as well, I'm reasonably well qualified to offer an honest review.

Everybody at the hotel is really nice.from housekeeping to reception and kitchen team.

Some carpets are old and dirty but the rest is fine.

ATTENTION:Don't believe everything from their website!!

There is no shuttle service from airport which they still advertise and that really sucks.

For a refurbished property, some areas were never change or cleaned properly and you can see it clearly.

Don"t be picky,it's well priced,central location and staff is great.

Rooms are great size and have all modern furniture and ads on to have a nice stay.

From front desk to restaurant and beyond, the frontline staff at this hotel are top of the line. Others should look to them for a lesson in what outstanding service looks like.



The in-house restaurant boasts a nice range of selections at reasonable prices. Although I’m usually not a meat eater, I decided to try the steak salad. No regrets whatsoever.



As to the room, mine was spacious, highly functional, and nicely decorated . The quality of the bed and bedding was easy to see and feel. Extremely comfortable.



More importantly, the room was scrupulously clean.



With respect to location, this hotel isn’t as close to the airport as its name implies.



Also, one of the three elevators was out of service and I’m pretty sure the other two were holding out for a better contract. So, if you hope to get some place on time, take the stairs.

Best parking price excellent service excellent shuttle always on time. Recommended

Breakfast costs, has 3 elevators so easy to get to your room. No sports channels in the room but in the lobby which makes no sense. Beds are not too hard or too soft. The a/c is so so because it works for a little bit but doesn't seem to keep cooling after 1 hour. Parking lot is huge and plenty of space. Can hear the interstate often in the night.

This place isn't bad just the rooms get hot sometimes. I spent 2 horrible nights .

Front desk personnel are very friendly,courteous and helpful! One of my rooms had no air conditioning and Israel and nice Colombian lady (sorry i forgot your name) quickly re accommodates us in another room. Pool area is very nice. We would definitely come back:)

5 star service. Sergio, the manager is an absolute gentlemen. We had an AC issue with the room we originally checked in and he resolved it immediately. We were in the middle of moving and were having such a stressful day. Sergio displayed empathy and kindness. It sincerely made our day a little easier.

Great accommodations at Front Desk. Positive Check In Experience! Smiling faces working to satisfy each guest one after the other. Spot Light shines on DANIELLE, LAUREN, and others holding down the front desk. A Full Breakfast is ready early with a variety of foods to fill up on. Hot tea and coffee, orange juice and lemon/lime water. I love their breakfast buffet at this Holiday Inn. Lots of free parking for guest, additional parking in three level garage. Holiday Inn Miami-West Hialeah Garden is the place.

The front desk staff were very courteous and friendly. Room was clean. I had an issue that I brought to management and they handled it in a very timely and professional manner. I was very pleased with my stay and would definitely recommend this hotel.

Great location. Off the beaten path of South Beach but still very close to main thoroughfares. Free parking and great amenities. They do NOT offer shuttle service to the airport at this time! Just fyi.

Hotel is nice and clean. The building is a little dated, but the furnishing looks brand new. Everything as expected from a holiday inn. The staff were all extremely kind caring. Beds were comfortable, and daily room service is a plus.

Keep in mind the hotel is located a few feet from a major highway, and in the room with balcony, all the noise comes straight into the room, as the doors don't seal well.

Had 2 rooms.

First room no issue, everything great!!!!

2nd room, issue with light switch, and the shower had a large piece of tiling missing. Later my guests in this 2nd room were initially denied the free breakfast in the morning that came with reservations.

It was cleared up, front desk attendant Holden was very professional, efficient & helpful.

My guests were also told they could not smoke outside, even though seated next to ash trays and were not around others. (Why ash trays, if no smoking aloud)?



Thought I would get a "little" reduction in charges for inconveniences, but none.



Anita

Good place good price nice room, better than best western doral

The only negative thing is they don't offer housekeeping. Housekeeping offer is only for 5days plus reservations

It's amazing how different Holiday Inns can be. Just a few days ago, we stayed at the I-95/ 7th Avenue Holiday Inn Miami with unpleasant results. Tonight, we are at the Miami West Hotel with wonderful service! Equally understaffed, but in this case, the gentleman manning the bar/restaurant did a great job serving hot food with a pleasant attitude. The menu was limited, but that is understandable it was him and the chef... Thank you, Miami West!

I liked the place.

Been there twice.

Amazing service, the receptionist was so amazing and friendly.

Simple and nice place.

The only downside for me was the bathroom didn't have a drainage so if water spills you have wipe it and the elevator was ridiculous.



There is also a an amazing pool at this place and a gym.

Didn't know that earlier.

Was only there for a few hours on my way to a cruise, but from what I could tell everything and everyone was good. I interacted with a maid for towels and she was friendly. The room was clean and had enough space. Overall I was pleased with my stay and would return.

I’ve stayed here 2 times in the past 2 weeks. I would say that is a great value hotel for the money you pay, and it also included breakfast that they bring to your room. Some bathtubs seem to have a flooding problem, but they will change you rooms if thats the case. On a side note the last room we had was not so clean, but the beds were comfortable. Other than this, I’ve had not tried the gym or the pool, so I cannot give my opinion about it.

Nice Hotel, friendly staff, very clean and comfortable bed, large choice of pillows...

Swimming pool and Gym available ( no time to test them).

Will definitely return.

Best value for money!

Liked this hotel...most of the staff were kind. A few people had a problem with where we parked and left a note on our vehicle saying that it was staff only parking. At the time there were no lots specifying that there was parking for staff only. Tried clearing 8t up with the front desk and that didn't work so I sent an email to Corp but I am not sure if it ever went through either.

As soon as i arrived, the front desk girl was accommodating and polite. Eliana was amazing at adhering to our needs and I would highly recommend this particular location to someone else solely because of my experience with her. She made my stay easier and more comfortable.

I had an amazing experience at Holiday in. My first time in Miami. What really caught my interest was the customer service that Tatiana provided during breakfast. She treated my friend and me with great hospitality and gave us the best advice for our stay here. I will be returning to let her know how surgery went. I hope I meet a Tatiana at every hotel stay ❤️

Located close to a highway. Very clean. Excellent breakfast buffet. Courteous staff. Probably, the best Holiday Inn I have stayed at.

I booked a stay over the weekend and the atmosphere was awesome. I would like to also commend Tatiana who works in the restaurant on property. She was very helpful and friendly. I would recommend to stay here to all my friends and I would definitely wish to come back.

Incredibly kind staff and comfortable beds. I ended up here after a series of delays into the night. I was stressed dialing for a bed at 1am. As soon as I talked to this team, everything got better. My room was comfortable and well-appointed. The breakfast was tasty. And they even had a toothbrush for me since mine was trapped in my luggage still somewhere on the tarmac. Bathrooms could use a refresh but honestly it was a perfect stay amidst a bout of chaos. The airport shuttle is also a convenient and free way to get to the airport. Runs every hour on the hour.



Thanks again!

I totally enjoyed my stay and felt safe and the rooms were clean. The staff were exceptional and always ready to assist. Definitely going back. Also very close to great shopping

Very cozy hotel. Staff is very professional and friendly, doing above making sure that all your requests and needs are heard and fulfilled. Really nice hotel, recommended for stay in Miami. Hotel is fully follow COVID19 protocols and still making sure that Guests are satisfied. Fully recommended.

Holiday Inn Miami – Amazing Staff But the Rooms Need Help!



My stay at this Holiday Inn was truly made special because of the amazing souls who work here. Virginia was the first person I encountered, and she is hands down one of the most beautiful souls I’ve ever met. She radiated kindness, had the most humble and respectful manners, and treated me like more than just another guest. She made me feel truly welcome. When I checked out, Diana was just as incredible. Full of energy, smiling, and so friendly, even with all the craziness they deal with daily. These two deserve so much more for what they do because this is real customer service, something I haven’t seen in a long time.



The reason I’m giving four stars instead of five is because the rooms seriously need renovations. They switched my room twice, and I can’t even be upset because they were so accommodating, but the second room was even worse. The toilet was leaking, the tub was nasty, the showerhead barely had any water pressure, and the AC unit looked like it was just thrown in there. I get that hotel rooms wear down over time, but this was not it.



Would I come back? Absolutely, but only because of Virginia and Diana. I wish I caught the names of the two gentlemen who helped me too because they were just as incredible. These people deal with so much yet still show up with smiles, patience, and a level of service that’s rare to find. Holiday Inn is lucky to have them. They need to invest in their rooms because their staff is already five-star quality.

It's a nice place to stay easy access to shopping Malls and eatery .Breakfast was great and the staff was very hospitable.

Staff was amazing. Good breakfast and clean rooms. Shoutout to the maintenance worker who dealt with my beginner level Spanish and kept trying to find solutions. Please give him a bonus! He was the best maintenance worker I’ve met EVER.

A5 stars all the way for this hotel. I am deeply impressed by how they handled the service correctly with no hassles at all. A clean and neat hotel like this was perfect! I will surely come back! I would definitely recommend and refer your services to everyone without any hesitation. They deserve great ratings.

I cannot say enough great things about Virginia at the Holiday Inn Miami West. From the moment we arrived, she went above and beyond for any of our requests. Her warm and friendly demeanor made us feel truly welcomed.



It’s rare to find someone so dedicated to making guests feel special, and we sincerely appreciate her hard work. If you’re staying at Holiday Inn Miami West you’ll be in great hands with Virginia at the front desk. Five stars all the way!

Five stars for the excellent services that you have! I thanked your staves for treating me like their boss. I like the place because it was so relaxing. I didn't regret my decision to stay at your hotel. I couldn't ask for more from you, guys. Cheers for your success! I should highly recommend you to everyone!

No words for the services of this hotel. Trained and educated professionals. Best quality service. Clean hotel with a wonderful smell. When you enter the room the smell is still very pleasant! Outside pool with covered and uncovered parking. When I come to Miami again I already know where I want to stay! 100%

Nice place..nothing spectacular..reasonably priced. Best little Cuban coffee.. sandwich shop and empanadas and pastries across the street at Shell gas station

4 just because to much technical difficulties for our event. Beside that nice hotel. And great location.

The hotel location is good and the ambiance is cool. The rooms were clean and spacious. The view from the room was awesome! There are few opportunities to improve though. First of all there were supplies for morning tea/coffee but the coffee machine was missing. Even after reporting it to front desk they didn’t provide one. There are no free coffee machine available in hotel lobby. There was no coordination between hotel restaurants and reception. Even though I booked room with free breakfast I was charged and after talking to reception they sort that. This is not a good experience for a guest. We were not offered water during check in or check out unlike few other guests.

Nice. I had stayed 3 nights. Hotel with good facilities ,very near to shopping center and restaurants. I was during covid-19 and all the employees helpful and polite. Thanks

The hotel is nice but in a HORRIBLE area. All you hear is honking from traffic outside in the morning and afternoon. And anytime there’s a backup. Constant honking. Nonstop. This is not an exaggeration. More honking in 3 days than I’ve heard my entire life. You’ve been warned.

I enjoyed my stay very much. The room was very nice, with a nice decor. The staff was very friendly, and helpful. The food was great as well. I definitely recommend this hotel.

My abuela flew in last minute and they told me they were fully booked and i cried to them and they couldnt help but called around to another hotel and found me a room. I dont member who she stayed at but i remembered what they did for me at this place. Thanks