Very crowded lobby and parking lot need more staff. I about got hit twice walking through parking lot. They also charge amenity fee which is non refundable. The clothes dryer was broken and hotel had full occupancy,,asked staff to accommodate my drying and they refused.
How this property has a ration over 4 stars is frankly unbelievable. The room was so dirty I had to change the bed immediately and highly considered leaving immediately forgoing any lost of money. They have completed renovations recently however everything in the room showed age due to lack of care. Please read the negative reviews they are 💯 on point. The front desk lady Sayra was a bit unpleasant and acted as if she was bothered to have to check me in. It was a great representation of how this hotel is maintained. It just doesn’t feel like anyone wants to be bothered to keep up the place.
Nice hotel with big parking! Good location (food, shopping). Clean room with fresh towels were every day! Good staff. We liked it!
There were plenty of reasons why my stay here was horrendous!!! First off, I felt like I was staying in a motel not a resort like it claims to be. There are stains everywhere, both on the carpets in the rooms and in the hallways. Stains on the pillow cases, other furniture in the room, the sheets and the wash clothes. I found chewed up gum in the corner of the couch behind the pillows with crumbs in it too. The showers are old and dirty. Walking through the hallways, I felt like I was in a horror movie. The rooms smelt awful like mildew and in the lobby their was a strong smell coming from the air vents. Next off, the customer service is the worst that I have ever seen. We were given wrong information every time we asked for help. We were being charged additional fees on things that we did not even use and online it says that these accommodations were free. My room key stopped working twice and I only stayed two nights. My family was discriminated against as well and we were not treated the same as other customers staying at this so called resort. I do not recommend anyone staying here, do not waste your time because it is really not worth it.
5th time here since 2015 and, having spent a bit of time exploring the local area as well, I'm reasonably well qualified to offer an honest review.
Nice staff, clean lobby. Hallway smelled like vomit, the room was pretty clean except for the bathroom... the little lotion and shampoo bottles were half used, there was a used towel in the bathtub, toilet and floor weren't clean (I was able to clean it with what I had in the room though) and mirror had toothpaste spit. Someone definitely skipped cleaning the bathroom this time. Hotel does offer room service, I didn't use it but nice option. Beds were clean and comfortable
Spent more than an hour and a half waiting for a shuttle from the airport. The hotel provided little to know information on what the van will look like. They didn’t provide the driver with our name as a means to verify either. Every holiday inn shuttle brushed us aside and wouldn’t validate any information effectively. It’s likely the shuttle had cone multiple times and the driver told us it was the wrong vehicle. After a 13 hr flight with over 9 hrs of no food and having a 4 yr old in tow, waiting this long and getting poor quality of service is completely unacceptable. Worse is the hotel didn’t care. Worst hotel shuttle service I have ever experienced anywhere in the world. Will NEVER come back.
Best parking price excellent service excellent shuttle always on time. Recommended
Nice place..nothing spectacular..reasonably priced. Best little Cuban coffee.. sandwich shop and empanadas and pastries across the street at Shell gas station
4 just because to much technical difficulties for our event. Beside that nice hotel. And great location.
This is an old hotel, well renovated, with friendly staff seeking to please the clientele. 1st room was very nice but had broken ac. Not good. 2nd room had bath tub and adequate ac for hot climate. 8th floor hallway smelled funky. Not having to wait for check-in till 3 pm like other comparable hotels near the airport makes this hotel a favorite FOR ME despite it's age and fallicies. EDIT: Manager helped my awkward situation on a personal matter. Was very pleased with her assistance. 4 of 5 stars upgraded rating
We have had the opportunity to stay in more than one occasion in this wonderful hotel, I sincerely believe that it is fantastic in all aspects, cleanliness, organization and above all the attention of the staff is fabulous at the reception and especially in restaurant where you can find VALENTINA She is especially sweet and attentive to all guests. Thanks Holiday Inn
Great place and great price. The people are so friendly. The only reason I give a 4 star is because the scrambler eggs at the breakfast weren't that good cooked but if you can get over that then it's a 5 star.
I went to this hotel and I forgot my makeup bag in my room so I called them when I got home and they said that they didn’t find it and then I called back MONICA told me that they threw it out. It was a really expensive make up, everything from MAC. The total value of my makeup bag was around 450 dollars. I know that if it was cheap makeup they might returned it back to me but they knew it was really expensive. I’m very upset. They should understand that people don’t want to forget their things so they should return it back.
Very clean hotel. Friendly helpful staff. Big Beautiful pool. Great location makes it easy to get anywhere your going. Will definitely stay again.
First of all we came all the way from Houston Texas and let me tell you this was the worst serviced hotel EVER IN MY LIFE! Beginning from mold all over the dining area ceiling!!! The kitchen staff was rude and very unprofessional including the kitchen and dining supervisor, these people have no manners and are despicable!! Overall it’s been a nightmare NEVER AGAIN WILL WE EVER COME TO THIS PART OF MIAMI!!!’
They're really clean plus the staff is respectful and the cafeteria offers delicious food. I definitely recommand it😘
Lovely place to stay, and the rooms were clean. It was close to my destination so it was the perfect hotel to stay at. I always felt safe when I was in the hotel.
Had my car broken in in the middle of the night. Best part is that the security guard called bit did his best to start me away from the car garage. I felt something was off and went straight to garage. I asked for the camera recordings but nobody gave me a positive or negative answer. By now they probably erased all the recordings. That seems more like an inside job. STAY AWAY AT ALL COSTS.
Update: A year later and nobody contacted me to apologize or try to make things right. They did not cooperate with law enforcement either.
Stay away from this shady and criminal business.
From the moment that I walked in, I enjoyed the hotel. The service was good, the room was spacious and clean. The breakfast buffet was satisfactory, the sit down service was quick and the people were kind. The pool area was well kept. Unfortunately the water is not heated which is the only reason why I gave the hotel 4 stars. Visiting from up north, I was really hoping to get in and enjoy the water but I visited at a time when it was around 70 degrees but windy enough to make it colder outside. The water was even colder. Aside from that, I thoroughly enjoyed my stay. Food wise, the pasta was delicious. Don't order the pizza because in my experience, the cheese tasted like plastic which may be another reason for the missing star. The view from my second floor room was of the bridge to the nearby freeway, an upgrade to my current view in New York city, but I hoped to see a bit more of the town. 25 minutes away from the airport with traffic is not a bad spot for the hotel. On my next visit, I'll have no reservations with booking here and honestly, you shouldn't either.