I booked a one bedroom suite to only be given a junior suite. Nothing was said to me upon check-in. When I went to have it corrected I was told they gave the room away. I had booked with points so there was no compensation. The poor fella at the desk had to apologise for incompetent management. May I recommend courses on hotel management and customer service....
Having been a loyal Marriott patron for over a decade, I let a co-worker convince me the Hilton Honors was a better program. My recent stay at the Blue Lagoon has made me regret that decision! Limited staff at check in and checkout at peak time’s with wait times up to twenty minutes. Finding bogus charges on my bill ie. hotel bar and refreshment center in the room. Have not had these problems at other Hilton’s, but this experience has made me want to return to the Marriott.
Comfortable, clean suite. Nice views- loved watching airplanes take off and land. A little nosey when its windy, but the screened in private corner balcony was awesome.
Overall a great hotel, w excellent food and service. The only reason why it didn't get 5 stars is the maid failed several times w supplies. I had to call for missing items 3 times during a 4 nt stay. But all in all, they otherwise did great.
Nice clean hotel. Breakfast was extra cost. Good view but it was raining so didn't get too appreciate it. Gated entry. Bit hard to find...address is Blue Lagoon but street signage says something else.
For the price we paid and the name of the hotel I would have expected so much more than what was offered. The rooms were dirty, and smelled as such. The elevators were dirty and they actually offer to reward you to not request room service so imagine how often the rooms are actually cleaned. It was overpriced just because of the name and location...nothing more. You are expected to tip for breakfast just because they bring you water or coffee, continental breakfast consists of cold cuts and yogurt, anything hot is a charge. We found contact lenses on the floor and the curtains had stains. If you have money to stay anywhere else do it.
I really enjoyed and appreciated this Hilton
The staff are professional, friendly, and always helpful.unlargemro.looked over the lagoon. It was large and comfortable. The bar was full of happy folks ready to go on cruises
The bartender was great. The gym had state of the art equipment, an outdoor jogging path around the grounds. The pool and surround was lovely. The price decent.
My 5 star streak of Hilton’s from across the world remains intact. This place is fantastic, it has very good amenities and the rooms are clean and beds are comfortable. If I could make one suggestion it is to have softer towels, but I am assuming that’s a luxury that makes 4 stars 4 and 5 stars 5, in any case, well done Hilton!
I would like to commend the staff of Hilton Miami Airport. My brother and I parked in your lot for long term parking while on vacation. We were not even hotel guests, but they still provided us superb customer service.
While on vacation we received bad news that my brother’s dog suffered a medical incident. Upon landing we were rushing to the vet hospital to spend some final moments with his dog.
Our friends called the hotel and explained that we were not hotel guests but had parked there and asked to coordinate an order of bacon for us to pick up. Although this was just a side of bacon, this amounted to our dog’s last meal and meant the world to us. It also allowed us to land and quickly get to the hospital without making another stop. The box was filled to the brim with bacon and breakfast meats and the staff provided free of charge. It made the last moments of our puppy’s life so happy.
I apologies but I don’t remember names and can’t call out specific staff. However, the call was made on Sunday (1/5) between 11am-12pm. Please ensure the restaurant host and manager get recognized.
Just thank you!! Thank you for your humanity and great service
Have enjoyed staying here for years. Hotel could use a renovation and upgrade. Had afternoon snack by the pool, unfortunately we had to go inside to get it ourselves as the bar staff was not very attentive. Hotel is clean and most interactions with the staff were pleasant.
Lovely Hotel! We finished up our fishing trip and this place was the cherry on top to complete an amazing Florida vacation. Check in went smoothly and we had a great room with an awesome view of the water and sunset. It was definitely well worth it!!
Excellent! You hope to never have a bad experience when staying at hotels, it should not be rare to have memorable ones. From the easy-to-use self parking well light parking to the checking out and every employee we passed took time and thanked us for our stay and genuinely seemed like they wanted us back. We will be!
Pool said heated and when we asked the staff said it temps at 84, btw 84 degrees (f) is not even warm! If you get some cold water, warm, and hot then temp it you will see 83 is COLD!!!! No adults could enjoy the pool w/ the kids, they had to stay in the hot tub which by the way the kids ended up in because they even said the pool was cold!
French toast was hard to cut and bite!
The hotel was beautiful, clean and a great view of the air port!
Had a very disappointing stay at this hotel.
I placed an order at the Coral Cafe at opening time when there are barely any people eating there. I ended up waiting for over 40 minutes for my order. It wasn’t even a complicated order, it was just a burger. What was even more disappointing than the slow service was the hostess’ attitude. When I inquired about the order, she couldn’t care less. Not once did she apologize or offer an explanation.
The room I stayed in was also not sound proof at all. I could hear every conversation and door closing in the adjacent rooms. Thank God there wasn’t any children next door or it would have been unbearable.
Considering the variety of hotels nearby, I definitely would not stay here again.
Hotel was nice pool area was okay but parts under construction and not noted on website. Food very expressive. Did get room as soon as we arrived. Had free hotel shuttle from Miami airport . Had to arrange transportation to port of Miami.
Very accommodating and affordable. They let us check in early without charging us, and even let us get items from the hot breakfast versus the continental breakfast. Everyone was so nice and helpful!
Hotel looks good overall. Front staff Service is great. Noise level in the room all night didn't let us rest.
Been here twice and going on my 3rd next month. Beautiful hotel. It's very centric from just about anywhere and has beautiful views of the airport. Always clean and customer service is good. Rooms are nice and fridge is always stacked up in case you feel tempted to grab a bite.
This is a wonderful property. The restaurant and bar are great. Wonderful views and so convenient for flying in and out of Miami. Everyone at the hotel is wonderful. This is a good place to come and relax for a few days or to use as home while you explore Miami. Enjoy
The room was nice. Other areas of the hotel are definitely in need of care. We booked our initial stay months ahead for a cruise we would be going on. Then Hurricane Dorian put everyone in an uproar a the miami port closed when we asked to extend our stay we were told they could not at the hotel and none of the online booking services were working either. The hotel said they were not taking walk ins for the next day and could not accommodate us. Way to go and leave people stranded and scrambling for shelter when it was needed
Hilton is beginning to show its age. Not as featured in pictures on website. Pool area needs some attention. Note: They are upgrading outdoor restaurant area with new tile. Room was clean. Staff friendly/helpful.
Loved the landscaping. Staff was pleasant. Room was very nice. Was charged twice for parking. Handed in my room key when checking out and you need your room key to get free parking.
This is a very nice hotel,
Stayed here for a religious convention last week.
Comfortable rooms, friendly staff. Nice pool, outdoor trail, entertaining local wildlife and convenient slightly upscale restaurant. The lobby is stocked with two convenience
stores that have everything you need. Extremely close to the airport but away from the hustle situated perfectly on the blue lagoon water inlet. I could live at this hotel :)
Great stay ! Definitely would recommend