I would like to commend the staff of Hilton Miami Airport. My brother and I parked in your lot for long term parking while on vacation. We were not even hotel guests, but they still provided us superb customer service.
While on vacation we received bad news that my brother’s dog suffered a medical incident. Upon landing we were rushing to the vet hospital to spend some final moments with his dog.
Our friends called the hotel and explained that we were not hotel guests but had parked there and asked to coordinate an order of bacon for us to pick up. Although this was just a side of bacon, this amounted to our dog’s last meal and meant the world to us. It also allowed us to land and quickly get to the hospital without making another stop. The box was filled to the brim with bacon and breakfast meats and the staff provided free of charge. It made the last moments of our puppy’s life so happy.
I apologies but I don’t remember names and can’t call out specific staff. However, the call was made on Sunday (1/5) between 11am-12pm. Please ensure the restaurant host and manager get recognized.
Just thank you!! Thank you for your humanity and great service
A Parajuli
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Lovely Hotel! We finished up our fishing trip and this place was the cherry on top to complete an amazing Florida vacation. Check in went smoothly and we had a great room with an awesome view of the water and sunset. It was definitely well worth it!!
Brian R. Hackett
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We had an unexpected and expedited stay at this Hilton when our flight out of MIA was canceled. The staff at this hotel was were wonderful! Shout out to Luis and Pedro at check in, who were so friendly and helpful for a speedy check in and answering our questions when we were exhausted. Also, the staff at the lobby bar were great--we got in late right before the kitchen was closing and they got our food order in in time, so we were very appreciative of that since American Airlines lets you starve to death on longer flights. As Diamond members we were upgraded to a nice corner suite, which was a spacious room with a great view, balcony, and living room area. We were sad we didn't have more time to enjoy it the next day since we had to leave early for a flight. We will definitely stay again, as the shuttle to and from the airport was on time and convenient. More plant based cruelty-free options on the menus would be appreciated!
Tate Mann
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Excellent! You hope to never have a bad experience when staying at hotels, it should not be rare to have memorable ones. From the easy-to-use self parking well light parking to the checking out and every employee we passed took time and thanked us for our stay and genuinely seemed like they wanted us back. We will be!
Charles Litchfield
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Pros: walkable to a few restaurants, on site restaurant is nice, views are great
Cons: Mini bar did not work, and unfortunately there are no laundry facilities on site. Parking is also really expensive compared to some of the alternatives.
Overall, pretty good! The daily credit is handy in the hotel Starbucks
Desertfox 247
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Its a good hotel. Haven't had any problems. There are allot of people and kids right now cause of a little league baseball tournament. But its a good hotel. Really close to the airport and has a nice view. The pool area is big too. Although the signs I saw, I was surprised. Do not feed the iguanas. 🤣 . Though they are huge and bright in color.
Rocky Sease
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Have enjoyed staying here for years. Hotel could use a renovation and upgrade. Had afternoon snack by the pool, unfortunately we had to go inside to get it ourselves as the bar staff was not very attentive. Hotel is clean and most interactions with the staff were pleasant.
Randall Jones
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Convenient location to airport. Hotel a bit dated but that seems to be Hilton properties as a whole domestically. Shout out to Pedro at front desk that upgraded my room to a suite for being diamond as well as my college who did not have status. Big shout out to restaurant staff KATE during breakfast for a pleasant chat and taking care of my order. She’s a great asset to the hotel and the industry as a whole needs more friendly faces.
k G
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I’m attending a Decoration Summit for the company Ricoma (Embroidery and Apparel printing machines). I’ve had such a lovely experience inside the hotel with hotel staff. The meeting rooms are fantastic, the food is delicious and Hilton is always high quality. Pleasant staff and delicious pizza at their cafe to the left when you enter the hotel. Spacious parking, nice pool and fantastic drinks. I would absolutely come back and rent a room at this hotel. They were sold out so we didn’t end up staying. :) thanks Hilton Blue Lagoon. Keep up the great work.
M Haddock
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Nice pre-vacation hotel if you're flying out of MIA. Food and service out by the pool was excellent. Hotel shuttle to and from MIA. Beds were really comfortable and the shower was good. Shampoo and conditioner have a really strong smell...like deodorizer. I was glad I brought my own. Everything else was fine. Rooms have a mini fridge and a small coffee maker.
Michael Bolado
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We were pleasantly surprised with what we received. The staff were amazingly nice and helpful. The hotel is great for the price you pay. We got to check-in early without being charged. I know, it sounds like everyone should expect that.. but I don’t except anything more than what it states in the contract. This facility went above and beyond for us. I would highly recommend it and hope everyone receives the great service that we did. Thank you for making our honeymoon unforgettable.
Daniel McDevitt
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My 5 star streak of Hilton’s from across the world remains intact. This place is fantastic, it has very good amenities and the rooms are clean and beds are comfortable. If I could make one suggestion it is to have softer towels, but I am assuming that’s a luxury that makes 4 stars 4 and 5 stars 5, in any case, well done Hilton!
Jessica Guderian
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The room was beautiful and clean. The bed was so comfortable I felt like I was sleeping on a cloud. The staff and management is super accommodating especially Michael. He is definitely an asset to your company. This is my second stay at this hotel and we will come back here everytime we visit this Area. Thank you to the entire staff for working so hard and for going above and beyond!
Leaf Legend
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Nice stay. Don't pay for Parking! You get ticket at the front gate but you'll learn the parking is free and the ticket is through another company you don't need to worry about.
Cornelius Rivera
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On our second day the concierge (different staff) once again set us on the best course by directing our sightseeing plans along a particular route that included a fantastic breakfast spot. They listened to our goals for the day and gave us the tools to effect an amazing walking/trolley tour of the city.
Guest Services
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I just want to congratulate housekeeping that clean the room 559 . I check in 09/16/20 to 09/18/20. that room was spotless was extremely clean. The furniture in the room looks amazing . The lamps are gorgeous, if I could give a 10 stars I would.
R Louis
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A great place to stay! We stayed here for 2 nights before our cruise. Clean and nice atmosphere. Staff were friendly and professional. When we were in the pool I noticed two staff members working hard to clean the area through out the day. The room we stayed in was clean and had comfortable beds. I would definitely recommend this hotel and we will certainly stay here again in the future.
Peytons World
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I love this hotel, it’s close to the airport, the staff are extremely nice and helpful. I love the two bars the food and how it’s right next to the airport with free shuttle bus that takes you to and from. My daughter loves the pool and hot tub they even have little table game outside with great paths to walk with amazing views.
Trisha Miller
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Overall Nice hotel by the Airport! Room cleanliness could be better, but not horrible. The Elevators are the Main issue, as 1 was down & the other ones would never come to our floor. Overall, Busy & Runs Fairly Smooth!
Lucia Willis
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With the help of your employees, we were able to achieve this goal. The following year, we'll be back. They greeted him with a slice of chocolate cake and the words "Happy Birthday" written on the plate when we casually mentioned it was his birthday. It was a dream come true to be our star. We had a great time staying here during our vacation. It comes with a glowing endorsement!
Ebin Otuogha
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The Room was a bit dated. Mini fridge was out of service. And the Shower head was dirty. Cracked bathroom sink. The carpet looked dingy and gave me soiled carpet vibes. But Daily self parking was not bad. And the location was close to airport. The pool was also a nice view.
Marie Anne
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Everything about this hotel has been amazing on our stay. The food was so good we loved the bacon and all the food from the buffet and my entree was delicious. We loved the pool and it had nice shaded areas. Everything about this hotel was so beautiful and the lagoon was gorgeous. We had the best stay. We loved the employees shout out to Andrew, Melissa, and Marta! They made our stay outstanding
Lori kathleen Napoli
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We stayed here because of the close proximity to the cruise port, I am writing this review from reading previous reviews that almost made us regret booking this hotel!! Our stay was GREAT, rooms were CLEAN, we enjoyed the pool, well kept grounds, drinks at the pool bar were good! Kate was our server at the restaurant in the lobby area, she was sweet & kind, food was delicious, don’t believe everything you read on reviews, see for yourself! We are booking another night when the cruise gets back! Thanks Hilton for a wonderful stay!
JB
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We got a king-size bed that was comfortable and had an amazing view with a balcony. The room is outdated, and the remote control did not work. The staff was nice in a manor that says we have to be nice but it did the job. I would only stay here for the view and location.
Lt Chaste
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We booked a junior suite. Room was so big it was awesome. Great view also! Lots of amenities, outdoor pool, hot tub, Starbucks inside hotel, very large and roomy lobby. Room was outdated and a little beat up in the bathroom. Shower Rod was almost rusted through, end table by window was crusted up with dirt, windows foggy so while you had a great view you got a slightly fuzzy one also. I don’t think you should be requiring staff to wear masks. We’re beyond that ridiculousness and they need a break. Masks do nothing. Let them breath. Think we may have been charged twice for parking also. Paid at the front desk and had to pay again at the gate. Will follow up on that and contact the hotel when I can verify.
Shane Mata
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It was a great hotel with awesome amenities and friendly staff. I stay here for a couple of days, and I greatly enjoyed the facilities in your hotel. It was clean, comfortable, and safe. Besides, the staff entertained me properly and nicely from the very beginning up until the last. I honestly have fun with my vacation at your hotel. It was satisfying!
Dara Nicole
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We’re coming back again and again. Loved the tennis court. Great attention. Super clean, nice soaps. Elevator was always quick. Enjoyed the jacuzzi and the walk paths!
Craig Williamson
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The rooms and landscaping were great....pool area was beautiful but we did not feel comfortable with the level of partying going on. Sign says no coolers of glass bottles but they were everywhere...dude with a tether on his ankle watching his 3 year old peeing on the patio in front of everyone
Karen Michelle Schantini
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Awesome experience. Beautiful, clean, Hotel. Friendly, knowledgeable staff. Convenient location, if of course, you need to be by the Miami International Airport. We enjoyed the pool and all of the outer surroundings.
Tarron Kayalackakom
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Great amenities like a 24 hour gym and pool, comfortable rooms, courteous staff and great service. Highly recommended.
Travel Wanderer
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Loved this hotel. Rooms are spacious and clean. Close to many Miami attractions and airport. Pool side bar closes early but they have covered bar little pricey. This is full service hotel and pretty huge. My kids loved the outdoor pool and table tennis setting. Super friendly staff. One thing I did not like is about not providing parking for hotel guests. They charge you $21 per day. Other than that excellent hotel to stay.
s leto
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What a great place! So clean and a very friendly staff. I loved sitting by the pool watching the planes take off from airport (across the water). A little pricey (21.00 a day for parking) but, glad to pay for a clean place to sleep and enjoy the Miami weather. We will be back!
Scott
Chassidyna Naputi Roberson
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The hotel was great. We had a KING Suite with a screened balcony, a must! The view of the Lagoon was peaceful, great for walking to the nearby stores and many food options. There is a Starbucks in the lobby that was a lifesaver with teens! The pool and hot tub looked amazing, but the weather wasn't warm enough to take a dip. This hotel is conveniently located off the freeway! Huge plus! We are light sleepers and barely, if ever, heard the airport. The shower water pressure was the best shower ever! Plenty of hot water after 4 showers in a row! The only issue we had was the wait for towels etc, but it was NYE weekend, so understandable. The hotel is very safe and secure, you can only enter the parking lot if you had a parking ticket, again, love that with keeping our teens safe. The restaurant in the hotel had great bar food, quite pricey but worth it! Very pleasant stay, thank you Hilton for your hospitality.
James
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Very nice hotel. The shuttle picked us up at the airport and there was a shuttle to the cruise terminal out front. The cruise shuttle is not run by Hilton and had a small fee, but it was good knowing it was a good service or they wouldn't be operating on Hilton property.
The hotel was clean and comfortable. The room was large and had a great view of one of the runways, but we did not hear the jets at all.
Definately recommend.
Marsha Newman
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Overall a great hotel, w excellent food and service. The only reason why it didn't get 5 stars is the maid failed several times w supplies. I had to call for missing items 3 times during a 4 nt stay. But all in all, they otherwise did great.
Frank Speight
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Stayed at the hotel two nights passing through from LA to Caribbean on business. Hotel was conveniently located to MIA. The room was spacious, comfortable and clean. I found the staff to be extremely courteous, friendly and helpful. In fact in most cases they went out of there way to assist when asked. 250 of the rooms were booked by teenage soccer teams here for a tournament. So it could have been a complete disaster - lol 😂- but wasn't as the staff really worked hard. I give this Hilton a big thumbs up and will definitely stay here again in my travels.
Aisha Cash
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This hotel was incredibly the best place to visit! My family and I greatly enjoyed staying here. Besides, the foods and the drinks that they served were yummy and satisfying. Even the amenities looked elegant and nice. It was eventually the place we wanted to visit again and again. Honestly, this kind of hotel was worth it to have a staycation, for it was just affordable. Others must come!
Joyce Wagner
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Nice clean hotel. Breakfast was extra cost. Good view but it was raining so didn't get too appreciate it. Gated entry. Bit hard to find...address is Blue Lagoon but street signage says something else.
Kim G
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this is an update to my review. When i arrived at the hotel, Ricardo was awesome. He was professional, thoughtful of my situation and worked to help me. So I had to update my review. Thank you for making the extra effort to make me happy. Buyers Be aware.. don't think you are saving money on a .no cancelation rate. Because changes are difficult. Fortunately the hotel front desk was great.
PJ Bourdon
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Comfortable, clean suite. Nice views- loved watching airplanes take off and land. A little nosey when its windy, but the screened in private corner balcony was awesome.
Christine Roundtree
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I want to give a 5 star rating to the Hilton Blue Lagoon and 5 star service to Ms. Jennifer at front desk ! Outstanding job. I am a model here for Miami swim week and this front desk agent delivered and beyond. She listens, knows her job well and made amazing accommodation for the Hilton honors members. I want to let you know guest really appreciate the company for hiring ethical people as employees that get the understanding and becoming “Astonished” when arrival to a hotel in Miami.
The rooms are cute, furniture would really make a difference if it was updated but the view is too amazing it knocks out anything bad to say. I personally clean rooms after housekeeping. I wasn’t able to clean the 1st room but i was able to change the one i have currently that made my experience more enjoyable.
Dominique Ojoe
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I like it a lot. the beds were comfortable and breakfast was delicious. very near the airport but not so you are disturbed by passing airplanes. They always have water in the lobby either plain or with fruit so keep hydrated my only issue is the cost of stuff in the Cafe. it's a bit expensive and unless you have a car walking to the nearest gas station or store is 30mins
Melinda Hogan
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Trendy, modern, environmentally friendly hotel that opened in 2014. The room I had was nice, it had a huge ceiling to floor window and the beautiful view of Miami and the Hollywood sign.
Cleaning staff did a nice job every day. The valet, front desk and bar staff very nice and friendly as well. A very nice hotel to stay at while visiting Miami.
Rachelle Ingram
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Calling this hotel for reservations was an ideal decision indeed. I am deeply impressed by how they handled the service correctly with no hassles at all. They strive to provide us the best service that exceeds our expectations as well. I am happy that I turned to this hotel. Such an amazing service! Kudos!
Carmella Vania
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It was a great stay! I would come back to all the services that the hotel can offer. The breakfast is the best, the onsen spa is very relaxing, and the antidote bar was full of energy plus the view of city lights. They'll make sure that they will answer all your concerns and provide your needs. The ambiance is very relaxing and sophisticated. I highly recommend staying here!
Niki O.
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This hotel is one of the best. Rooms are clean, beds are amazing. The service is great as well, they make you feel right at home, away from home.
I love the location as well, as you are close to everything, but away from the hustle and bustle of Miami.
Breakfast at this hotel is superb. Make sure to include it in your booking, as it will save you a lot, compared to paying for it on-site.
Adamson Tamera
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Close to the Mall and many accommodations for the price. Also - pets are free, so that's a plus! Many choices for breakfast as well as well as many TV channels available on the room televisions.
Ronald Davis
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A super nice hotel. I can't really complain about anything. It was nice and clean and above all Nivette was the receptionist that assisted us and she always tried to give us suggestions and advice which was very helpful and courteous.
Eric Augustus von Österreich
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This Hilton is in a wonderful location, very near the airport. The staff is very friendly and helpful. The pool in the back is really nice. It was not crowded while I was there. They also have long term parking available. The bar area is nice as is the little convenience store that they have.
Trevor Haynes
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This place is surprisingly reasonable for a Hilton and located just minutes from Miami International. They also offer long term parking and a complimentary shuttle service to the airport. This makes travel extremely convenient. Definitely a pleasant, convenient and comfortable stay
Jeffrey Svarverud
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This is a wonderful property. The restaurant and bar are great. Wonderful views and so convenient for flying in and out of Miami. Everyone at the hotel is wonderful. This is a good place to come and relax for a few days or to use as home while you explore Miami. Enjoy
Jaris Starling
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This is a very nice hotel,
Stayed here for a religious convention last week.
Comfortable rooms, friendly staff. Nice pool, outdoor trail, entertaining local wildlife and convenient slightly upscale restaurant. The lobby is stocked with two convenience
stores that have everything you need. Extremely close to the airport but away from the hustle situated perfectly on the blue lagoon water inlet. I could live at this hotel :)
Great stay ! Definitely would recommend
Linda Rûnkèl
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Loved the landscaping. Staff was pleasant. Room was very nice. Was charged twice for parking. Handed in my room key when checking out and you need your room key to get free parking.
Rumbi Mutikani
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Outstanding customer service at this conveniently located airport hotel! The shuttle schedule runs regularly and is hassle-free. The check-in line moved a little slow as this was late-night, but the process was smooth. Trasa at front desk was very upbeat and friendly! Manny at the bar was also awesome! The room was spotless and quite modern with several conveniently located outlets. I would gladly stay at this Hilton again!
Ashley Thomas
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Decent Hilton with some of the best customer service I’ve encountered. Only thing that struck me as of were the bed sheets - there was no fitted sheet, but instead, a plain sheet tucked under the mattress. Sleep was still comfortable though. Bathroom could have been cleaned better, but did not hinder our overall experience. It is located in about 15 minutes from the airport, and they do not have an “on-demand” shuttle from the airport. Instead, the shuttle runs every ~30 min and it may fill up before it even gets to you. I’d recommend using a ride share service vs. opting for the hotel shuttle. I used the shuttle this time and would not do it again.
Crafty
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My experience was great because of the location. My room stay at the Hilton was good but definitely could of been better especially with the amount of money I put in. I wasn’t satisfied with the phone not working my entire stay and I did notify the front desk, also the elevator was not working on a number of occasions. I was definitely was pleased with the pool and bar I enjoyed seeing the scenery and iguanas.
April Plus Three
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I read a lot of reviews before my trip and stay at this hotel and almost cancelled it.. But out of all the reviews you read on other hotels in Miami these wasn’t bad. My experience was nothing like what everyone experienced. They greeted me nicely when checking in wasn’t sitting there all night. My room was clean,GREAT VIEW,even though we so close to airport I didn’t hear any planes. Beds was comfortable and shower was nice and hot only thing that was wrong the bathroom door knob needs to be fixed. I’m not sure where all these people with these bad reviews stayed but my floor was quite and my room was nice!! Parking is expensive. The latest you come back to the hotel the further you have to park but at least you get a spot.. we will come again 15 minutes from airport and 20 min from beach and they have rentals cars on property. The outside was nice looking to..
Natavia Rocker
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My Man and I stayed here for a week Baecation, it was super nice great experience. We loved the location and the views. We thought it was cool being close to the airport, even though we were close we barely heard the planes. The staff was friendly during our entire stay. Housekeeping was always around when needed. The amenities were nice, we enjoyed the fitness center, pool and pool saloon for drinks. Our room was clean but being who I am and that we're still in a pandemic I brought sanitary wipes and wiped everything down. Other than that we enjoyed our stay and will be staying there again our next visit back to Miami.
Rafael Boersma
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This hotel is close to the airport of Miami. I arrived there with a shuttle. I had to stay for one night and go back to the airport the next day.
For food, I had a tenderloin, which was good.
The rooms are also good, and the next day , I could release my energy in the gym.
The breakfast is diverse, and anything you want, they have it. It was a short stay, but it was nice. And if you like planes, you can see them coming and leaving.
Harlin Miller Jr
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I wanted to find a nice hotel that was close to the airport and this turned out to be one of the best options for me. The hotel has great amenities including a pool and gym, but the food is additional. The rooms could use some improvements to make it nicer but the hotel was a decent price.
Cordell Williams
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If you are looking for a Resort feeling, and affordable for a family getaway. Here is the place. They offer shuttle service, as well as outstanding housekeeping. The hotel is very clean, and fresh. The pool area has plenty of lounging areas. We even got a chance to see iguanas that were on the outdoor lagoon area. This was a very relaxing getaway. My children had a good time. Looks as if everyone was having a good time, rather it was family, or business related. Also I did a late checkout. They were very accommodating. Thanks so much .
Jesan Antony
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The service here was EXCELLENT! My husband left a bag behind with our car keys in it and the bellhop actually drove it out to us at the airport! The rooms are typical small city rooms but the location is fantastic. They had a way to make you really feel welcome. You can't beat it for the price.
Jeff Byers
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We needed an airport adjacent location to start our Key West roadtrip, and this Hilton knocked it out the park.
Great location to the airport and other areas of Miami.
The rooms are nice and clean.
The outdoor area and pool are great selling points. Plenty of room to relax and soak in Florida Vibes.
The Bar and Restaurant have good selections and the staff is friendly.
We will definitely stay here anytime we're in Miami.
Give them a try!
Mr Klean
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Been here twice and going on my 3rd next month. Beautiful hotel. It's very centric from just about anywhere and has beautiful views of the airport. Always clean and customer service is good. Rooms are nice and fridge is always stacked up in case you feel tempted to grab a bite.
Andrea D
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Very accommodating and affordable. They let us check in early without charging us, and even let us get items from the hot breakfast versus the continental breakfast. Everyone was so nice and helpful!
Anna Vlasyuk
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Hotel looks good overall. Front staff Service is great. Noise level in the room all night didn't let us rest.
AMY F
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This is a nice hotel. I have stayed here before and it's great. This time we choose to park here and catch the shuttle to the airport, leaving the car. Their fee is more reasonable than airport parking and the shuttle runs frequently. The parking lot is shady which is a bonus.
tia white
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This hotel gets 5 stars in my book. From customer service to the rooms, location, price and everything in between. Outstanding... There is a shuttle that picks you up from the airport and you are greeted at the door. Early check in- no problem. Again, we had a pleasant trip and will definitely keep this one on the books for future trips.
Yael Rivera
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We went a week ago, the kids and I liked that, the hotel is close to the airport! What we liked the most is how staff welcomed us. This gentleman was very polite, had a big smile and was happy to welcome us. This place is very clean, the AC air from the room was fresh and clean plus we had a beautiful view, the New Coral Cafe has good food. Again all staff are amazing. This is a real paradise!
Eric Cox
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This property is amazing! I was initially hesitant to stay at an airport hotel, but I was more than pleasantly surprised at the accommodations. The room and the view were amazing and the amenities were fantastic. We enjoyed breakfast on-site at the property and the entire staff was friendly and the food was delicious. Since this is still an airport hotel they conveniently have a hertz rental car location in the lobby and shuttles to the airport every 30 minutes. After an exhausting vacation in Miami this Hilton was the perfect way to wind down before catching our flight home. Whether it is for your late night arrival, early morning departure, or even the day rate for a layover it is definitely worth the stay.
Christine Fabbro
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We made a brief overnight stay here on a Friday night before cruising. It's a beautiful hotel with a lovely pool on site. It has a restaurant, convenience store, and coffee shop on site. It is also near other shopping and restaurants and very conveniently located to the airport with a free shuttle service. The suite we stayed in had a lovely room and bathroom with a separate living room, television and balcony overlooking the pool. The hotel is reasonably priced and staff was warm and welcoming.
Wanderers Compass Travel Blog
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Overall a very nice large hotel. The rooms are clean, well detailed, and have the usual Hilton amenities. They have lots of light and nice views. The staff are friendly, engaging and helpful. The lobby is expansive and bright. Several dining choices and a take out cafe. The bar is large and comfortable. The grounds are beautiful with great walking path and flora. The pool area is very nice and well maintained.
The only downside is the hallways could use some updating. The doors are quite beat up. Location is great and it is right near the airport. Parking was convenient and reasonable. Breakfast is pricey for what you get but service was very good,
Samantha Berube
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We had an absolutely great stay. I was nervous after booking because of the poor reviews and I’m so thankful I didn’t cancel. The male server at the pool bar ( I forgot his name) was excellent . He made the best drinks! The food and service overall was great. My two young kids had the best time in the pool and hot tub. The pool and outdoor area is big and had comfortable seating and pretty water views! Having Starbucks on site was a treat. The workout center was well equipped and had pelotons which I was pleasantly surprised because that’s my usual workout. Overall we really loved it there. My only suggestions would be the rooms could use some updates but were clean. I suggest bringing your own drinks ( water etc) so you don’t spend a fortune on them there.
Marcos Nino
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Nice hotel, a bit outdated and room smelled a bit funny but all in all a nice place to stay.
Mary Star
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The rooms are ok, but overpriced for the quality of it, I did like that they give a shower cap and a scrunchy, and the bath gel was nice.
The bar has a few drinks and they are not great, although it had a nice environment.
The food was actually good, and they had Cuban dishes, too.
The pool are is nice and also the rest of the outdoor
robert plante
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The airport shuttle situation was a little wonky. While it supposedly runs every 30 minutes, if you're at the end of the run, there may not be room for you and you'll be waiting for the next one. Check-in took a lot longer than needed due to only two people on duty...during peak check in time. Then getting a drink was a challenge as the only open bar was at the pool with one bar tender and a long line...main bar didn't open till 5... so much for happy hour. But the staff was super friendly and helpful and the property was very clean. Nice pool area.
Ben M
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We stayed here on our trip from Guadeloupe back home. The shuttle service to and from MIA was perfect; the drivers were courteous and wonderfully helpful. Front desk staff and restaurant staff could not have been more friendly or helpful. Given the Hilton name, we were surprised by the scarred and dated furniture in our room and by the old appearing carpet. But the bed was very comfortable. I think its staff quality really carries this hotel. Its proximity to the airport suited our needs perfectly.
Zoe Kentel
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It is slightly dated but our room was clean, the facility was clean, the views were beautiful, the location was great, and the staff were accommodating. My main issue is that $30 a day for parking is a joke when there’s no viable off property parking AND we’re paying to stay here (not to mention as “Hilton honors members”) it would be one thing if we were not staying here the whole time but choosing to lease out your lot instead of having complimentary parking for booked guests seems ridiculous to me.
Majestic Twelve
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This hotel is the most magnificent place I’ve ever stayed at top of the line customer service, when I first arrived I was greeted by an awesome person named Carlos. This being my first time he was very patient with me, and very informative. Then I met this beautiful person who works in the breakfast seating area. Very attentive. Clean room, clean towels, clean floors, clean bed sheets, carpets clean and free of debris. I will always stay here while in Miami and I do travel a lot.and this guy makes great omelettes.
Tammy Hatfield
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Pool said heated and when we asked the staff said it temps at 84, btw 84 degrees (f) is not even warm! If you get some cold water, warm, and hot then temp it you will see 83 is COLD!!!! No adults could enjoy the pool w/ the kids, they had to stay in the hot tub which by the way the kids ended up in because they even said the pool was cold!
French toast was hard to cut and bite!
The hotel was beautiful, clean and a great view of the air port!
Rajesh Iyer
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Given I spent only a night here so am going to be as objective and fair as possible. The rooms are great, spacious and come with an iron, an ironing board, coffee maker and a security locker for your valuables / documents. It takes about 15 minutes by cab from the airport. You ca store your luggage here after checking out and can come back to get it later which was really convenient for me. I barely had time for breakfast so have no idea about the food and other services. But I did struggle with communication with some of the support staff as they did not speak English well. To be fair, I am not a local either and English is how I get by when I travel overseas. But that is not to say they weren’t helpful. They were - just the communication was a challenge. They offer a shuttle to the airport every 30 minutes which is really helpful. Honestly that’s about the best I can do when all I did was sleep here for about 6 hours and checked out…
Andrew Lambert
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Beautiful rooms - one of the nicest rooms I have ever stayed at. The hotel is surrounded by water (canals) and there is the occasional manatee passing through. Wonderful. Great experience. Quiet area (even though it's close to the airport). Highly recommended.
Karine Bedard
12345
The room needs serious renovation. However, service is great. The rooms are cleans. Beds are comfortable and typical for Hilton. Many options for food and here is Starbuck coffee in the lobby.
It's not a quiet place. You can hear the planes taking off all night. For an overnight stay it is a great option to catch a flight but I would stay elsewhere for a long stay.
Jesse Tenenbaum
12345
Really great place, the property is beautiful and the proximity to airport and free shuttle service is really convenient. The staff was all very nice and helpful. Food prices were kind of outrageous but that is to be expected since they have you trapped on an island with no other options, but the food is good quality. Bottom line is it is a great option for just a night or two when you need to pass through the airport.
Jason Jewett
12345
Staff are awesome. Always available and ready to help.... No matter what the time. Pricing was great too... And the view is pretty awesome of the water front, downtown skyline, and the MIA runway to watch these big planes come in and take off... Jet skis for rent in the back waterfront. All around pleasant stay. Thanks to housekeeping for accommodating our extra pillow request!🙌🙏 Will definitely be back.... Ivanna at the front desk was too good!🙌🙏 (Hope I got your name right -Rm #1234!)🤗👍
April Ely
12345
It’s so beautiful!
We had a very pleasant check-in and everything went so smoothly.
Everyone has been very well spoken, kind and courteous.
The pool area is absolutely gorgeous!!!!
Absolutely incredible view of the skyline from our room!!!
So far, it’s quiet. I didn’t expect that being so close to the airport but, you can see the planes. Not so much hear them.
I can’t rave enough about much I am loving my stay here!
I don’t understand how anyone could rate lower than 5 stars. Take those reviews with a grain of salt.
This place really is fantastic!
Elizabeth Litabet
12345
Excellent service. At the reception, we were greeted by Mario with a delicious sangria. Went swimming afterwards & we stopped at Herb n’ Kitchen where Mario made me a delicious hot chocolate. His service was superb!!! He was extremely pleasant & very professional. The room was in tip top shape. The breakfast the next morning was amazingly delicious. I definitely recommend this hotel to anyone visiting Miami!
Dan Franklin
12345
I only stayed here overnight on Wednesday November 22. We had to catch an early flight out of MIA the next morning.
The hotel is in a safe, secluded area no more than 10 minutes from the airport. The hotel area is surrounded by a lagoon, which is really pretty.
The hotel is definitely older but in a good way. The decor and architecture brought me back to the hotels I grew up staying at in the 80’s and 90’s. It was nostalgic for me. The interior of the hotel smelled good and fresh. The hotel was clean and had great views of the area.
Hotel staff was excellent and accommodating. I was particularly impressed with the nice Latina lady working the bar on the evening of November 22. She was very pleasant and professional. She deserves a raise.
The price was fair although I totally disagree on the parking fee. We did not experience a single issue with our stay. I would not hesitate to stay here again.
Lorena Lopez
12345
It was such a pleasant stay, the whole front desk staff is so kind and accommodating. The breakfast buffet and omelet bar is delicious! The bartenders made bomb drinks and the pool area with the view of the lake are the best part of the hotel. The property is so well maintained and I’m obsessed with the tiny house outside for the hotel cat. :’) You can tell the employees at this hotel have a heart. If you’re going to Miami I 100% recommend staying here.
David Lysenko
12345
Gorgeous hotel with beautiful patio, swimming pool, and hot tub. Although there’s not much to do in the area (the compound is located on its own peninsula), the hotel has a couple restaurants and bars inside + gym. There’s also a really nice path along the waterfront. Any comparable place would easily cost twice as much. Loved my stay.
A. D
12345
We enjoyed our stay. The hotel is updated with shops, restaurants and a variety of other amenities. The room came with a comfortable living room area, decent size bedroom and balcony city view. The staff was nice, professional and helpful. Full disclaimer: Parking was $32. Breakfast Buffet: $28/Per person
Nishil R.S
12345
U need to give 1-2 hours to check in even after reaching the hotel, too many people waiting and too few Staff all throughout the day!
Rooms are compativly smaller and service could improve. For ex we asked for a kettle to boil water for tea, but we never got one.
Location is far of from everything. But it's beautiful as it's nestled in a Lagoon. Ask for Room facing the swimming pool or the airport.
Molly Parsons
12345
The hotel rooms are nice and clean. I was very comfortable. I did not eat at the hotel so I don't know the food. I wish there was a mini fridge. The pool is nice and the workout room is adequate. There is a lovely gazebo at the end of the property. There is a limited distance jogging trail, but it's broken up by sidewalk construction. It's super close to the airport, but it's a circuitous ride to get there. Give yourself about 15-20 minutes just to get to the airport.
Stephen Nicholas
12345
I really enjoyed and appreciated this Hilton
The staff are professional, friendly, and always helpful.unlargemro.looked over the lagoon. It was large and comfortable. The bar was full of happy folks ready to go on cruises
The bartender was great. The gym had state of the art equipment, an outdoor jogging path around the grounds. The pool and surround was lovely. The price decent.
R L
12345
A great place to stay! We stayed here for 2 nights before our cruise. Clean and nice atmosphere. Staff were friendly and professional. When we were in the pool I noticed two staff members working hard to clean the area through out the day. It goes to show how important to them about the appearance of their hotel. The room we stayed in was clean and had comfortable beds. There is a shuttle that goes to the cruise line terminals for a fee. There is also a Hertz rental right inside the hotel (next to the door entrance of the hotel) which was very convenient to use however be sure to check their hours. There is a small store in the main lobby and as well a restaurant. There is one bar by the pool where you can also order food. Their food was okay. Nothing special and it is pricey for sure. If you are really hungry there are some other restaurants (Panda, Sub, etc.) at the beginning of this street to get to this hotel which is about 2-3 blocks away. I would definitely recommend this hotel and we will certainly stay here again in the future.
Jay Russell
12345
Stayed for four nights to attend a conference in the hotel.
The location is convenient for the airport, but a fair way from downtown or the beach.
The room was spacious and clean, if a little tired. Power outlets were hard to access (I had to crawl under the desk to reach a socket).
Breakfast in the restaurant was tasty and the service was very welcoming.
I enjoyed the pool and having iguanas about the place was fun!
necoach740
12345
My family and I stayed here in February 2023 for three nights prior to a cruise. We stayed in room 1140. The building is older and could use a bit of renovation, but it was clean and decently maintained. The staff was friendly, the room was comfortable and large, the elevators were quick to arrive. The restaurant was quite good, though a bit pricey. We had a nice time there, and would stay again.
LaToya Sutton
12345
This was our Second hotel on our stay and we checked in at the perfect time cause 5 mins later the lobby was booked....Pool stays open until 11 so that was cool but it was just too cold and rainy for us to enjoy it....I gave this hotel 4 stars because even though our room had the stickers on the door that our room was cleaned....Our room was half cleaned....Using the rest room I could see pieces of nail clippings on the floor....and there was hair all over the floor in the bathroom and pieces of trash that had been missed....Long strands of hair on the bed that didn't belong to us....This is definitely a top booked hotel by the airport because of all the high traffic I saw in just those couple days....In walking distance of a few stores and restaurants so that helps and we will probably book here again in the near future
Miguel Antonio Maldonado
12345
The Good: Good front desk service, good location (10 minutes from the Miami International Airport), clean and comfortable rooms.
The areas that need to improve: The restaurant and the swimming pool close at 9 pm and there are no vending machines in the hotel. Therefore, for late arrival travelers, there are no options for food or relaxation after a long day of travel.
David M. Endersbee
12345
Nice stay, great location especially for business on and near the airport. A couple minor frustrations - the room clock was off by an hour with no way to change it. Elevator clocks were off - alarming if you have business meetings and are wondering what the real time is. Service was good, especially for dining. Breakfast buffet was “ok”. Bar food was good but the burger I ordered medium well arrived medium rare. I also bit into something so hard I almost broke a tooth. Hallways were almost painfully cold in the evening, which was weird. The app controlled door locks are cool but the system running them is not on “real” time either so I was locked out.
Valerie Willis
12345
Stayed here for one night after a cruise before flying home. We arrived at 9 am and were able to check in immediately for a reasonable fee. Rooms were old, but spacious, and we loved the corner balcony with a screened in patio. Amazing lagoon and airport views! My husband is a plane geek and loved watching the big planes taking off. Patio and pool area is spacious with lots of comfortable seating and games. Loved the gazebo at the end of the path going down the lagoon!
This property was exactly what we needed to relax for a day and will not hesitate to stay here again when we want a hotel close to the airport in Miami. Lots of food and drink options available onsite, friendly service and comfortable lodging.
Edlog
12345
Convenient airport hotel and that is the reason why we picked it. We were fortunate to catch the shuttle bus and arrived at the hotel within minutes.
We received excellent service from two staff members in particular. Kate and Devin went above and beyond to answer our questions, and to offer suggestions. They personified service with a smile.
Overall the hotel is a little dated and this is reflected in the bedroom furniture, and finishes.
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