The room we stayed in was nice, but the rest of the hotel was just dirty. Stayed 3 days and did'nt have room service not once. My wife still angry at me for choosing this hotel. Location was great for us, a short walking distance to light rail. Desk Personnel were great, but this hotel had a serious housekeeping problem. Just hard to believe how dirty hallways were.
4 stars because of hospitality. Everyone was great, really good breakfast and beautiful room. But the bathrooms, public and room were old and dirty looking
The room we checked into at 10:30 PM had not been cleaned. The shower was filthy and dirty towels were layed around. The hallway had trash on the floor and smelled bad. The carpet was badly stained. It had a mildew smell and reeked of marijuana in our smoke free room. They gave us another room and we moved. The TV didn't work. The shuttle was freezing cold and need repairs but it ran on time. Continental breakfast was standard.
The good: the front desk worker named Heather. Was extremely helpful and nice..the bad: I saw the management sit there and not help multiple times as it was chaotic at the front desk. It has a musty smell and the carpet is never clean. Rooms not worth the price. I'll never rent here again and I'd never let anyone I know work here. The workers complain about not being able to take a lunch smh...
The lobby smelt of urine. I stayed here 3 nights. Every single night I found shady looking youth standing right by the door drinking and smoking. They smelled of weed. The hotel staff are ok, but can smile a little more and be welcoming. This is hospitality business after-all. The only reason I am giving 2 stars and not 1 is because of the lady managing breakfast. She was amazing. Very warm. I wish everyone else in the staff was like her. Definitely not a place to bring family.