I booked this without researching b/c my husband was nearby pushing snow in the recent storm and he needed a place to get a few hours of sleep. I should have gotten a room off W. Nursery. It was dirty, dresser broken, something must have been living under the AC/Heat unit as it was all eaten up, walls cracked, some patron was smoking in lobby-not allowed. Very dissapointed to know Choice HOtels even operates this nasty place. I usually don't have problems with any Choice Hotel. I wish he slept in his truck now. I am calling for a refund.
Dirty disgusting . everything broke. Housekeeper looked like she was high.Covid was in the air! Do not ever stay here! Looks great on outside but rooms have mold! Had to disinfect everything...Filthy!!! Do not stay
The worse ever!!! False advertising. The inside is trashy. Elevators very dirty. I had to change rooms because it was dirty and nothing worse. The other room wasn't much better. The halls were disgusting. Trash everywhere. Why are they still in business?? Cleanliness is the biggest issue. Covid is out and they do this? Found roaches in the 2nd room sometime later. Switched another room. I wish i could get a damn refund smh. Waited til i was home to give my daughter and I bath. Very nice staff but everything else is a hell no
Due to the fact upon reservation its mentioned of a 50$ deposit however instead it was 100$ which to me is villainous in itself during a pandemic and financial crisis where millions of Americans including the rich is suffering and it dam right disgusting and financial extortion in my eyes. The sign reads we appreciate you bussiness in reality it does not it appreciates your money more then your business for a hotel that not even a Marriott or Hilton with a lot of 1 star review very atrocious
Room was nasty, roaches was on the wall. A Roach was on the bed curtains had mold on them heat didn't work...there were dead Roaches in the bathroom. Only reason I gave this Hotel a star is the woman at the front desk was nice. She gave me a full refund after being in the room 5mins. This hotel does not represent a Choice Hotel if traveling from out of town DO NOT STAY HERE!!
This place was pretty run-down, with stains on the wall, a cracked bathroom door, a bathroom light that didn't work, and stains in the bathtub. When I went to check out I had to wait for about 15 minutes for someone to show up. At least it was cheap, the bed was alright, and the room didn't smell.
Disgusting hotel. After a long flight and long night I just wanted to sleep and be able to relax. As soon as I walked in roaches scattered EVERYWHERE. There was black mold all over ceiling with paint and drywall chipping off right over bed. The heater had a horrible smell. Then to top it all off I go in the bathroom to wash my face and pick up a towel only to find a used needle under it. I know this is Baltimore but come on comfort inn....this is completely unacceptable. In every way.
Room had mold, stunk really bad and was dirty. Person on duty wouldn't refund money for room only switched us to a different one. It was a little better but definitely not worth the $86.00. We will never stay in another Comfort Inn..it was definitely not comfortable.
This is not the location for you...mold on the ceiling, insects and bugs in the room, foul odor in the bathroom. The desk clerk was very understanding and utmost respectful, and our interaction was very mutual.
Rooms was not clean made us wait 4 hr when said we could check in early, room smelt like smoke when its a non smoking room,not safe for young kids,, bed sheets had burnt holes in it just all around horrible, service was bad, only good thing about the trip was that my money got returned on the stop,
Please do not stay there if you can afford to do so. It's the dirtiest place I've ever seen. Trash every where. Urine on the staircase, blood stain on the wall. My husband requested money back right away and the only thing nice about the place is receptionist gave refund right away. Stay away!!!
Do not stay here the rooms are very bad had to change rooms 3 times to get a decent room. Then I had to clean the shower and the fridge myself
DO NOT STAY THERE! It was horrible. The hotel is dirty. One elevator did not work and the other elevator, the door was getting stuck.Men where getting high in the hallway. The hallway smelled like pee and it had trash everywhere. The room had no electricity and it was a huge hole in the wall. I had to get out of there.
Hotel was incredibly dirty. The room was trashed, it clearly hadn't been cleaned in quite a while. The recently used syringes and make-shift bong were still in the room amongst all the trash and broken furniture. After seeing the room, we immediately checked out and left. Sleeping in your car is a better option. On the plus side, the front desk staff was friendly.
There are no issues in any way shape or form. The staff is one of the most friendly. This motel is particularly supervised and kept up. Uncommon workplaces available.
It was clean and quite agreeable. The room was spacious too. I enjoyed the free breakfast. The hotel is additionally well located. Only 4miles from Washington International airport.
I stayed here for only 2 days. But my short stay was an amazing one. Loved the food , the service and the atmosphere. Very very glad to have found this hotel.
In each and every way the one to consider! This hotel close to Washington International airport is superb. I would remain here for as long as situation permits.
I made a decent attempt to find out the flaws if any. Be that as it may, I have not discovered any. Immaculate inn. Would suggest.
There are no issues by any stretch of the imagination. The staff is one of the most amicable. This inn is very much overseen and kept up. Extraordinary offices accessible.
It was a kingly affair! I enjoyed my stay here. Food was great, the room was clean. Great location. All I needed before my early am flight.
There are no issues at all. The staff is one of the most friendliest. This hotel is well managed and maintained. Great facilities available.
Doesn’t deserve a star. I have been requesting my refund since June 1(when promised it would take 4-5 business days to process). I checked in and checked out when I was given two dirty rooms that had trash and cigarettes and a broken wall with stains. That being said I was offered “points” instead of my money. Not happening. Be hearing from me again shortly.
The Service was excellent am a diamond 💎 member. The girls at the front desk was very nice and pleasant they was dressed in uniform with name tags 🏷. I am for ever thankful to the beautiful lady that is head of housekeeping because I left my wallet in the room and her and the staff return it too me with everything still in it I was in tears 😭 because I been really stressed with taken care of my mom and when thought I lost my wallet I was having anxiety THE STAFF IS HONEST AND HARD WORKING WOMAN 😘💚💚💚💚💯
They need to work on getting things in place also I think it's better to separate one entire floor just for non smoking costumer so they don't mix things up
The cleanliness of the room was the bare minimum required on the surface. The fridge was dirty, found a used condom and wrappers behind the nightstand. The mirror was wiped at and not cleaned. The walls were peeling as was the tub and the ac was leaking. Marijuana smells illuminated the hotel from the front door and throughout the hotel. I asked for a bath mat and was told there were none so I asked for an extra towel to use in it's place and told there were no linens at all. The young lady at the desk the night I checked in was a sweetheart and very pleasant to deal with. For the price I paid I expected better.
This location is great for a quick overnight rest stop if you’re on a road trip or if you have something to do in the area and need low rates. While the staff was very pleasant, the amenities were quite dated. Staff indicated that intend to renovate (or are in the process of doing so). The towel hanger in the bathroom was falling apart and on day 2 I saw a roach on the sink counter. The facility (hallways, elevators, etc) were not very cleanly. Nonetheless it served its purpose for my 4 night stay.
Room was clean and comfortable. We got into town late and left early the next morning so I didn't see the area. But the bed was amazing, much more comfortable than other Motel 6 locations. Would definitely stay here again.
DO NOT STAY HERE IF YOU ARE MILITARY AND YOUR FLIGHT COULD GET CHANGED. On my way home from an active duty overseas tour and the GM of this property REFUSED to cancel my reservation after an overseas connection was delayed by 24 hours due to snow. Offered all orders and proof of delay and spent 2 hours speaking to corporate and they still couldn’t help because the General Manager wouldn’t speak to any of us. Just simply refused. TERRIBLE customer service and NO support to military already dealing with a hard situation trying to get their service member home to their family! I’d give this a NO star if I could!
Rate was good. Now I know why. First the good; the bed was comfortable.
I have never stayed at a Comfort Inn that was in SO NEED of a total refurbishment.
My first impression (which is now my lasting impression) was established on entering the lobby. Every (and there are many) of the glass windows and doors as well as the metal and glass fixtures were filthy, I mean like they weren't cleaned in a very long time. Hallway rugs and room furniture is old, chipped and not properly cleaned. I was told at check-in (after quietly informing registration staff of my first impression) that the Inn was in the process off being refurbished. That is no excuse for the poor housekeeping and maintenance. Comfort Inn should be ashamed to allow this establishment to operate in this condition.
The first room we went to reeked of smoke even though this is smoke free hotel and the couch was visibly stained. After moving to a new room we found that the cord coming from our air conditioning unit wasn’t long enough to reach the outlet. Also while walking through the trash-filled stairwell, I came across a couple sitting with a bunch of bags doing who knows what but it smelled terrible. During the night I kept getting scratched by something on my sheet only to realize it was a hole burned in my sheet presumably from a cigarette. The one compliment I do have is to the front desk staff when we checked in and the woman running breakfast in the morning. The woman at the front desk was concerned about our experience and did everything that she could to help with the problems. The woman running breakfast was very friendly and attentive. All of these things considered, I would definitely not stay at this hotel again.
very affordable, was clean. They appear to struggle with maintaining building but the place was clean continental breakfast was great. staff was friendly. I have stayed at worse hotels for far more money. Hidden Gem if you are looking for a humble clean place.
Our room was pretty gross, and I'm not one of those people where everything has to be spotless. The door to the room was bowed are the top and bottom, and I remember wondering if the door had been kicked in before. The walls, ceiling, and shower all needed to be removed and replaced. I picked this hotel because we had an early flight and it was close to the airport, but I won't stay here again.
Our beds were clean and comfortable, and the staff was nice.
This hotel is in a very sketchy area and from the outside it just isn't very appealing HOWEVER the inside of the hotel looks completely different! The rooms are so cozy and the sitting areas throughout the hotel are very clean. Friendly staff and delicious breakfast! Also very accommodating for a disabled persons needs.
Place is a little dated. We didn't have towels when we got to our room. Front desk was nice about it and got them for us right away. Bed was comfy.
The positive was the front desk attendant - that’s it.
The sheets were dirty, there wasn’t a blanket, 2 dead wasps on the window sill, dirt around the base of the bed and missing a pillow and an iron (didn’t need that but it wasn’t there) Then the bed was saggy in the middle and a bug crawled across the night stand. The housekeeping staff re-cleaned the room and left the dirty linens outside our room all night. We were just traveling through so toughed it out - no sleep. I have to say this was the first bad experience we have had at Comfort Inn but it was horrific. The killer was a man claiming to be management was there to witness our concerns and then rode down in the elevator with us and never said a word.
The hotel looked dingey as soon as we walked in. Pulling up you could see yellowed curtains in almost every room. As we came to our floor it reeked of smoke regardless of them claiming to be smoke free. The bathroom door wouldn’t shut. Someone had put a screw through it to keep it attached instead of fixing the hinge. The room smell was unknown. The bath tub was scuzzy and the dirt along the walls was disgusting. We ended up booking another hotel for the next night it was so bad. Front desk girl was helpful and friendly but no professionalism in attire. The other hotel guests were unwelcoming. Didn’t bother with breakfast. I can just imagine if they let the rest of the hotel look the way they probably take the same care fixing and serving food. Seem to have no standard.
I stayed in this hotel in July 19. This place was a joke. I booked it online for a rate that they didn't honor and charged me a different rate. They said they didn't have double suite rooms for that price. The room wasn't cleaned properly. It had blueberries on floor and something was behind dresser. I could go on and on about the housekeeping but just to say the least it wasn't properly cleaned. The room door looked like someone kicked it in. This hotel I definitely wouldn't recommend and needs a remodeling because it's not in good shape. The condition of hotel doesn't meet the price. I would give it no stars if I could.
Telephone did not work but was fixed immediately. Next door was noisy but they changed our room very quick. Clean rooms, comfy beds and good breakfast. Rebecca was awesome on the desk and Joseph in the shuttle.
It was really awful. I only spent one night there. The entire hotel probably needs to be demolished and then rebuilt from the ground up. My room lacked a smoke detector. It looked like it had been stolen. Battered up furniture. The lights in the bathroom continually flickered. Drain in the shower was all clogged up. By the way, I have lived in Third World countries and have a high tolerance for primitive lodging situations. But, I was so glad to check out of this place in the morning. On the plus side the staff seemed nice.
Don't even bother! The room was full of roaches and the hall smelled like weed. In addition, everything was broken in the room. Cheap is what you will get. Disappointed. Management needs to get on top of this immediately, or I recommend to closing this place. Please read the reviews before booking!!!!
It was an immense pleasure in staying this business hotel. Shuttle service was very prompt on pickup and drop. They serve good breakfast with a lot of varieties. Some issue with the heater but they were very quick to fix that as well. Definitely going to stay there again.
My sister and I parked our car here for a week(we were going to be out of town). You pay for parking your car there. The hotel clerks and airport van driver were very thorough and kind. Thanks for the great hospitality!
Never again EVER ROACHES BLOOD ON THE SHEETS ROOMS FALLING APART THEY SWITCHED ME 3 TIMES I CHECKED OUT IMMEDIATELY COMPLETELY UNACCEPTABLE... I'VE ENJOYED OTHER COMFORT INNS BUT THIS TOO HAVE THE NERVE TO BE ASSOCIATED WITH BWI AIRPORT SHOULD NOT AND CHARGE OVER $100 A NIGHT NOPE FILLED WITH HOMELESS PEOPLE WHICH WOULDN'T BOTHER ME IF THE HOTEL WAS ACTUALLY KEPT UP....I WOULDN'T SUGGEST THIS HOTEL TO ANYONE
By far the worst comfort inn I had ever stayed in.
Took about 30 minutes wait time to check in room and found trashes were in the bathroom, the bed smelled horrible seems like they never replaced bed or pillow sheets, next day back from work and notices no one clean my room nor replace my used towel. Worst then motel 6!
When looking for a hotel , you get what you pay for. Only needed to stay somewhere one night and a place like this I would never stay for more than one. Only reason it's even getting two starts is because of the extremely helpful and friendly front desk staff. Rooms were small but decent , clean enough. The bathroom was pretty terrible, small and I didn't feel comfortable taking a shower in it so I didn't.
Update the bathroom a little bit.