First the good. The staff were friendly and helpful. The room was clean. And now... The room was very small. Advertised as two queens, was actually two fulls. Bathroom was tiny. Shower alternated between cool and nuclear randomly. Mechanical noises through out the night. Do not recommend.
I was there for a meeting with some important people for the company I work for. The hotel staff working the conference room cleared empty plates in a timely manner except for about 4 of us. I guess we ate slow. Other than that, I was extremely pleased with the style and decor of the lobby and even the restroom. I'm actually considering staying there during a vacation I have coming. The only drawback I foresee is hearing the airplanes as they fly overhead. We were there for 2 hours and heard the same number of planes, if not more.
Breakfast was overpriced and and the bread was stale. $50 for a buffet with stale bagels and expired cream cheese and old pineapple. Would have given 5 stars. The omelet bar wasn’t ready as advertised. The server was very friendly but we didn’t tip due to the food. Room was big and nice and the shuttle to and from the airport was great, just skip the breakfast.
Great location. Service was great. Needs updating compared to the ones in Nashville and Denver, but I did see a sign about them doing that in the near future. Rates was really good. The breakfast was excellent to me.
Awesome staff. Very nice. Had a cancelled flight, which brought me there. Staff was laid back. The food was good, a little expensive, but good. Our waitress was very down to earth.
Guy's Holy Smoking BBQ Catering
Very clean and comfortable hotel. Staff was extremely helpful throughout my stay. The restaurant onsite served very good food. There was limited restaurants near the hotel, but quick and easy access to eating and shopping areas. Would definitely recommend this location while staying in the Baltimore area.
Decent place to duck for a couple of nights if you are in town. The hotel is located less than 3 miles from the airport and has quite a few restaurants located within a 2 or 3 mile radius. Breakfast at this Hilton was very average. I have been to better Hiltons and wouldn't go here again if given a choice.
A very nice hotel, decent bar and food. If you are in this area and need to stay somewhere, the staff here is friendly and the rooms are nice and clean. Sometimes the service in the restaurant can be slow, but when the bar is open the bartenders are great, friendly and helpful. Also has a pretty good exercise room and a nice indoor pool.
Rooms was great, comfy beds and pillows. Restaurant had a delicious Reuben sandwich and the drinks were very good as well. Food price was just right and the room came out to a fair price as well. Will stay here again when if I'm ever in the area.
My friend and I stayed here with our daughters for a birthday celebration. We had a room on executive floor so it came with some perks. The food and drinks in executive lounge were good. More like a full meal than appetizers.
Lunch in restaurant was good. I recommend the bang bang shrimp-they were huge!
Pool was nice. Kids enjoyed it. Probably our fault but we left floats at the pool for the next day and they were gone. Someone stole them we assume because the staff didn’t know what happened and no one turned them in. I guess that was a risk though.
Overall great stay.
Ok it is better then it was my stay years ago. I noticed better reviews so I wanted to give it a try again. The failures started at check in. As a Hilton Diamond I like to check in on the app and get the digital key so I can go right to my room. The app allows you to pick a room then most hotels will upgrade diamond members even if you check in. Not this hotel. To make matters worse the digital key did not work. Fail. I did go to the desk and the agent was nice and helpful and when I asked about an upgrade I was told.. you were given a corner room. Again this is the room I picked so "they" did nothing. Why lie? At 11pm the website has executive rooms and suites for sale.
As for the room basic cleaning issues and stains on the walls. Dust issues. Come on this is a full flagged Hilton not a super 8. Who is doing room inspections?
I do have to say the shuttle driver in the AM was friendly and made the short drive fun.
Service was ok. The room was clean; however the bathroom shower had not been properly cleaned in some time. It was clean enough to use but not up to Hilton standards. I was only there for one night with an early flight.
I was there for 6 days and not once did I never have hot water. I informed people about this but nothing was done. Also, their parking lot is horrible. I often had to park across the street or in a different hotel's parking lot. Also, there is only one microwave in the entire hotel so if you want to heat something up, you're going to have to go all the way to the lobby to do it.
We arrived at 5 am the day following our reservation due to airport delays. We had to call three times before the shuttle came and picked us up ( the driver was nice though). The young lady working the front desk had a carefree attitude and generally seemed uninterested in our situation.
We explained that seeing as how we didn't get to use our room to sleep in as intended due to our flight delays we would like a refund. We were informed that we were already charged and she wouldn't do anything about it. She then asked us for an additional credit card to add on the room for incidentals, after we said we weren't staying which shows that she wasn't really paying attention to us.
We then leave to go to our car, and find it missing! They towed our car to the other side of the parking lot and the young woman working the desk didn't think that was worth mentioning the first time we were in the lobby. The nice shuttle driver had to tell us this.
Very unprofessional desk worker, great driver.
A great place to stay, and minutes from the airport. Comfortable accommodations, and friendly staff are found here. Kudos to this location for working with the Honor Flight Rochester group to put on a wonderful banquet and happy hour for our Vets. I definitely recommend if you need a hotel in the Baltimore/ DC area.
Great for a quick stay. The evening manager was helpful to find me a parking spot for an oversized vehicle and a luggage cart. Breakfast was very good. Anthony S made me a wonderful omelette just as I like it. Great experience.
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