Wow! This hotel was very clean and the beds in the room were so comfy! It’s very close to restaurants! They have shuttles to take you right to the airport. It’s in a perfect location! Nice art in rooms with planes. Highly recommend this hotel!
Amazing customer service. Very military friendly. Kieth (GM) along with Aaron, Amanda, and Greg are incredibly good at their jobs and with customer service and support.
Also, BIG THANKS to Michael Sewell in the kitchen. Super awesome dude and with outstanding understanding of customer experience and satisfaction. Please promote Mr. Sewell.
The bartender and her helpers are terrific. The shuttle drivers are fantastic.
Highly recommend this facility.
Nice room... Very clean.. Good location
Bed was comfortable!
Only downside was I was in a handicap room & the standing shower had no barriers 😩
The side of the bathroom cabinet is warping I'm gonna assume due to the water
Other than that it was ok. Perfer other hilton
Smooth check in process and my room was clean. Most importantly, the bartender, Jane, was incredible. So nice, relatable, and funny. A lot of fun to be around. She was for sure the highlight of my stay.
Big swath of military personnel and the restaurant had one person as both the waitress & bartender for everybody. The reservations were made way in advance so they should've staffed accordingly. The staff was very frazzled. Other than that the hotel and front desk was nice.
The BWI Hilton Hotel is a special Treat.
They are very pleasant and they go out of their way to make sure that your stay is perfect.
A great place to stay.
My friend and I stayed here with our daughters for a birthday celebration. We had a room on executive floor so it came with some perks. The food and drinks in executive lounge were good. More like a full meal than appetizers.
Lunch in restaurant was good. I recommend the bang bang shrimp-they were huge!
Pool was nice. Kids enjoyed it. Probably our fault but we left floats at the pool for the next day and they were gone. Someone stole them we assume because the staff didn’t know what happened and no one turned them in. I guess that was a risk though.
Overall great stay.
A very nice hotel, decent bar and food. If you are in this area and need to stay somewhere, the staff here is friendly and the rooms are nice and clean. Sometimes the service in the restaurant can be slow, but when the bar is open the bartenders are great, friendly and helpful. Also has a pretty good exercise room and a nice indoor pool.
The conference rooms were very spacious. The staff were very friendly and helpful, going out of their way to accommodate our needs. The food was spectacular. I offer the highest recommendation.
The hotel is very clean, nicely decorated, and close to restaurants. The staff is awesome. The hotel rooms are not automatically being cleaned daily now but is available at request.
Rooms was great, comfy beds and pillows. Restaurant had a delicious Reuben sandwich and the drinks were very good as well. Food price was just right and the room came out to a fair price as well. Will stay here again when if I'm ever in the area.
Let me share how incredible my experience was unfortunate I did actually stay here I stayed at the Marriott next door . I decided to take solo adventure from Florida to Baltimore just a random trip . On this day I decided to visit the bar for dinner . That was by far the best part of my trip I met the most amazing bartender I have ever met . Paul when I tell you outstanding customer service he was a total vibe . Funny , attentive , great conversation with everyone at the bar he didn’t miss a beat . I work in Hospitality and Understand there times when people put on a fake smile to get through the shift . Not Paul he just had such an amazing energy and personality now this was what I consider a flawless customer service experience. Thank you for being great at what you do and bring such a phenomenal energy with you .
Enjoyable hotel. Attracts more professional clientele, so the stay was pleasant. Nights were quiet. Useful shuttle service to/from the airport and local restaurants. Staff is very kind and helpful.
It does lack a lot of commonplace amenities. Has the essentials: pool (though small and shallow), exercise room, & laundry (coin operated).
Could be better if they had balconys. Overall very nice hotel however
Executive perks are not back in service. They offer the $12 good and beverage credit to replace free breakfast, which most of us hate. I used it in a drink at the bar. Rooms are nice and clean. Note: one of the last remaining hotels that still require cloth face coverings. Probably a regional thing.
They're doing a great job of being sensible and safe for covid without suspending amenities to cut costs. They still offer complementary full breakfast if you're a diamond member or it's included in your rate, but you order ahead and they call when it's ready to be picked up for you to eat in your room.
They might be the best COVID-era hotel I've stayed at.
Nice hotel. Very close to the airport. Only downside is it's not anywhere near food options so you have a few options: eat at the hotel, cabs, or Uber eats.
We used Hilton BWI for our hotel block and worked with Lisa Bills. Lisa is very attentive and answered all of my questions throughout the hotel block booking process. She alleviated any stress that came with the hotel block booking process. The hotel and its amenities were exactly what I was looking for when our wedding guests checked in for the weekend. Guests were well taken care of. The hotel is elegant and perfect for wedding hotel blocks. Guests were given complimentary cooked breakfast from the buffet each morning of their stay, which was an awesome amenity. I wanted wedding guests to have a great hotel experience and Hilton BWI was the perfect vendor to book through. Thank you again Hilton staff for such a great hotel block booking and guest experience!
"World Class" service and great staff...always responsive and proactive to make guests comfortable and welcome! The standards of service are maintained over many visits over many years of travel. BWI Hilton is my first choice in the Baltimore area.
Awesome staff. Very nice. Had a cancelled flight, which brought me there. Staff was laid back. The food was good, a little expensive, but good. Our waitress was very down to earth.
Guy's Holy Smoking BBQ Catering
Very clean and comfortable hotel. Staff was extremely helpful throughout my stay. The restaurant onsite served very good food. There was limited restaurants near the hotel, but quick and easy access to eating and shopping areas. Would definitely recommend this location while staying in the Baltimore area.
It is not one of the newest hotels in the area, but it was very clean, and I was comfortable. The Executive Lounge was closed due to COVID-19, so I can't report on that part of my stay. I gave 4 stars because of two things. $3.00 for a 12 oz can of diet coke is a bit crazy when ordering room service, and $5.00 delivery charge for delivering my food in a brown paper bag. Not the most effective way to have servers get tips. Otherwise, the stay was good.
Richardo .Ric. L. Wallace
Lots of great things about this hotel. Very, very welcoming, professional, helpful staff, including shuttle drivers. Convenient location close to airport and places to eat. My sole, one and only complaint is that I had to make a cleaning request several times over the course of almost 3 days. I honestly would have had no problem doing it myself if they'd have let me borrow the cleaning supplies 😂. Even with this though, the staff was genuinely apologetic and did end up getting it taken care of. Being away from home for work can be draining. These folks did an overall fantastic job making it a pleasant experience. Google doesn't let you do 1/2 stars, but I'd give 4.5 stars if possible.
Great room, great staff and really good location. Can't really say anything negative the food was also good in the restaurant and wait staff was very friendly. If i need to go back to BWI i definitely will be back
As someone with a design background I appreciated the non-traditional decor of the room. I was a bit masculine, but it was still very nice and modern.
The bar food and drinks were actually pretty good too. The bartender was very friendly and helpful as well.
Shuttle: Picked up right on schedule at Baltimore Airport.
Front desk: Excellent Customer service!
Lobby: Huge with nice variety of furniture and tables that are spread apart throughout.
Bedrooms: Love the dark gray color scheme and furniture. Round mirror over the microwave and coffee maker. Nice dresser with big t.v. Looks like dresser drawers but mini-fridge inside.
Long desk on the side with chair. Next to it is a small chair with matching side table. Had 2 beds with 3 pillows, very comfortable.
Bathroom: Larger than average. Sink sticks out a little and set lower.
Makeup mirror with light, verbana products.
Nice clean, white fluffy towels. Bathtub clean with no molds.
Rips in comforter....
I am a Hilton Gold member and very brand loyal. To that end, this is the only Hilton hotel that I’ll choose while transiting the BWI airport for a night or two. It’s clean - most important. The hotel is starting to show its age and could start to use a renovation. The staff was great. Shuttle worked flawlessly for a early flight. Can’t ask for more.
Great for a quick stay. The evening manager was helpful to find me a parking spot for an oversized vehicle and a luggage cart. Breakfast was very good. Anthony S made me a wonderful omelette just as I like it. Great experience.
A great place to stay, and minutes from the airport. Comfortable accommodations, and friendly staff are found here. Kudos to this location for working with the Honor Flight Rochester group to put on a wonderful banquet and happy hour for our Vets. I definitely recommend if you need a hotel in the Baltimore/ DC area.
The place is spacious and clean. Breakfast is top notch. Staff is friendly and helpful.
Service was ok. The room was clean; however the bathroom shower had not been properly cleaned in some time. It was clean enough to use but not up to Hilton standards. I was only there for one night with an early flight.
Dana Elizabeth Wilcox
My daughter recently stayed at Hilton BWI for a dance convention and accidentally left her cell phone in the room. When she returned home without it and we realized it wasn't anywhere in her bags, I immediately called the front desk to check lost and found and they were very willing to help, but needed to connect me with housekeeping the next day. Rosa from housekeeping was so friendly and helpful over the phone and went above and beyond to ship the phone safely back to us! We're so thankful for the staff there, and would highly recommend this hotel!
Parking was easy & free. Check-in was quick & efficient. The staff at the front desk were very helpful. The room was very clean and they even provide a packet of hand sanitizer on the desk. The bed was ok. The pillows are too soft & squishy. Overall, I would recommend as it is just a few minutes drive to BWI.
Jess E. (Jess)
Id rate this 4.75! We had a catered event here and it was fabulous and within budget! Highly recommend! The staff is awesome!
Plenty of parking and rooms are spacious!
Only critiques were:
The breakfast doesn’t offer many if any vegan/vegetarian or dairy free alternative options
the 2 rooms I stayed in during my time had some minor issues like the shower handle was switched (cold water was on hot and hot was on cold).
the suite’s bedroom door wouldn’t close and one of the remotes was dead but it was nailed shut so we just used the remote from the other room.
Melvin Williams our bus driver is the best! Friendly, very helpful and great dinner recommendations. Bus was a little late picking us up, we received a free complimentary appetizer for the wait! Great customer service, this is what I like!
The hotel and staff are amazing.The hotel is well maintained. I love the restaurant pool and bar area, it’s a vibe! The food in the restaurant is tasty. The ladies at check in, my bartender Christiana and Chef K all made my first experience here the best! I will definitely be back!
EXCELLENT DESTINATION FOR WEDDING RECEPTION..
We had our wedding reception at the Hilton BWI and it was an excellent experience all around. From booking, planning and finalizing the count, to a phenomenal wedding day experience. All done with grace and style, thanks to Karen. She is an awesome manager, she helped us every step of the way, and she answered all our questions. She was the main reason why our special day came out special.
Why go anywhere else?
They have an awesome menu to choose from. Great wedding rooms and decorations. They will help you execute the best venue. They also have awesome wedding cakes (we used Yia Yia through them) and the cake was awesome, moist and delicious.
Karen, her team, and the Hilton were the exception and we thank them again and again.
Rooms are amazing! Staff is friendly. Narnia convenient and decently priced. Airport shuttle runs every 30 mins, too, so that's awesome!
Exceptional stay! Lounge and welcome area was very clean and well decorated with high ceilings. The room was cleaned to perfection for my stay and the staff provided me everything I needed for my stay. Easy check in and check out on the app, including a digital key, made for a convenient and relaxing evening. The staff were extremely friendly and welcoming! Highly recommend for those staying near the airport!
Its so nice. Definitely family friendly. Gym was 24hrs.
Now what they need to update is there laundry to card not coin. I didn't use because of that.. And a standup shower wasn't in my room 626. Don't know about others n microwave was down stairs not in room. But well put together. Love the Hilton
Offers the best room near the airport. Shuttle driver, Lay, am was excellent. Very pleasant and very helpful! Great room, very clean, staff was great! Especially enjoyed the executive floor restaurant.
Great value. Nicely updated room. Extremely clean. Would have given it a five except I had a small issue with the billing and the fact we only had one towel for a king size suite. Great Lobby. Will definitely recommend
Great location. Service was great. Needs updating compared to the ones in Nashville and Denver, but I did see a sign about them doing that in the near future. Rates was really good. The breakfast was excellent to me.
Five star service...from shuttle at pick up to check. Toilet backup fixed quickly. Room was very clean and spacious. Cost was reasonable, and lobby was welcoming. Staff was professional and smooth. Shuttle driver on exit was tired but friendly. He made sure I was on his early morning trip. Would stay again and recommend this hotel to co travelers
I was there for a meeting with some important people for the company I work for. The hotel staff working the conference room cleared empty plates in a timely manner except for about 4 of us. I guess we ate slow. Other than that, I was extremely pleased with the style and decor of the lobby and even the restroom. I'm actually considering staying there during a vacation I have coming. The only drawback I foresee is hearing the airplanes as they fly overhead. We were there for 2 hours and heard the same number of planes, if not more.
This is a large hotel with a restaurant, bar and pool. There are restaurants and bars within walking distance. We stayed for one night because we had to fly out early the next morning. The server and cook at breakfast were excellent! We told them we had to leave early and she got our order in quickly. it came out in a few minutes steaming hot; it was good!
Great stay. Very comfortable and great customer service. Hotel parking was a great advantage as we travel. Late night dinner at the bar was surprisingly delicious. Would stay here again.
I had a great experience at the Hilton BWI airport hotel because of Amanda at the front desk. Amanda is professional and very well organized. She made me feel welcome and remembered my room preference. Amanda is always dressed in proper business attire and always has a smile on her face. She makes the Hilton brand an exceptional experience.
This is my first time doing this for the Honor Flights of Veteran's. I had no say in the choice of the places we visited or where we stayed. I was just more than thrilled to be able to go see the memorial places and statues, that have been built for us veteran's.
The hotel is definitely off the beaten path. The entrance is of no difference to most of any of the 100`s of hotel's I have stayed in, throughout the years. The reception area or front desk, is not big. The help was good and pleasant, upon my arrival at noon. Apparently me and third floors are a thing. The room is nicely proportioned. The bathroom has nice big shower with glass doors, but yet once again, there is a problem. The toilet is placed just as you enter to the left, in that you will have to close the door to be able to use it. I understand that, but come on. So now the bed area, and the flat screen tv. Another big sized one, approximately 48 inches or more. I did scroll through the channels and saw a lot of available channels. Unfortunately it's been 4 days since I was there, so my memory is not good of what was in the room, but I do recall a fridge, but no microwave. Dang, I don't recall any coffeemaker. The heating cooling unit seemed to be a little loud. The room I was in, had no view outside. The shower was good with a decent amount of pressure. Continental breakfast is good with the usual stuff of scrambled eggs, sausage, french toast sticks, bacon, and the bread stuffs. Coffee, strong or decaffeinated, or just hot water, and OJ.
So, all in all, I had a very memorable visit to Baltimore and Washington DC. Thanks to all the people that gave me, an honored Vietnam War veteran, the help I need in this time of memory's. God bless you.
I was nervous staying here. It seems people loved it or hated it. The staff was friendly, my room was clean and the bed was super comfy. I was bummed at first that I didn't have a fridge in my room but i found it inside a cabinet that looks like drawers.
There was a good selection of food, snacks, drinks, sundries etc in the little store next to the front desk which is open 24/7.
I didnt eat at the restaurant so I can't comment on that.
Parking lot was pretty full, but I found a spot.
Overall I'd stay here again.
Rooms were nice and beds are comfortable. We only stayed overnight so didn't use the amenities. Front desk folks were very courteous and professional. It's an older hotel but it's well maintained.
Michael A Monroe, Sr
It was clean. Service was great. The toilets are too low. While reaching to wipe my rear end ,my hand touched the water in the bowl.
I attended a fashion show, dance show, Spoken word and many other talents were showcased. Great evening, Great energy, great food! The host had great energy! "Aziza Peace"💜💚💛❤ I really enjoyed when Breast Cancer Survivors were honored because I'm a 9 year survivor!😇
Only stayed here one night, but the stay was amazing. The receptionist Aaron was the only one working the counter that night and was very professional and helpful (hopes he gets promoted/raise). The bartender makes great drinks, food is decent. I got the a king size bedroom, and loved it. And what really topped it was the free shuttle to and from the airport. I really enjoyed my stay at the Hilton.
Words can’t explain how great the services is at the Hilton BWI. Amanda Hoy is awesome. She is very pleasant and she brings nothing but joy when she is working. Come to the Hilton BWI and get a chance to visit Amanda and the crew. Nothing but pure love there.
Valerie Best (Ms. Val)
As a Hilton stars member my stay was great. The Hotel was very clean the rooms were elegant in style and clean. The staff was very helpful and professional. I would love to give a big thank you to Mark from the engineer department that tried his best to get my tv together and Tammy from the kitchen who was very nice and had my meal on point and last but not least Lay and the other shuttle drivers who went beyond the call of duty! I will be returning.
Was here for a wedding. It's a great hotel. The staff at the bar, Christina, Crystal and Jane are amazing and attentive. The rooms were clean, the beds are comfortable. If I ever have to come back to Baltimore, I will stay here.
Afternoon and night front desk staff was great. Breakfast was well done. My room was well appointed. I received a Diamond upgrade to suite for first time in 3 years of being Diamond. Overall the service was very good. I would rate 4.5 due to interactions with the 7am front desk person. Overall, cannot complain at all. I woukd stay there if stranded in Baltimore again.
I had a really good experience. Every worker was nice and helpful, but also knew not to let people walk over them because they work in costumer service. All and all very nice.
Excellent service and quick free shuttle from the airport to the hotel. Shuttle is at the exit door 15 post 48 or near there. The shuttle bus has the Hilton logo in it. The hotel is amazingly clean and follows guidelines for COVID-19. They provide a bar and food. The rooms are cleaned and sanitized. Even the remote control. They also provide with alcohol wipes for your comfort. With the app, checkout has been made easier. I do recommend leaving three hours before boarding time to make sure you can check your bags. If traveling with just carry-on then I recommend an hour before departure time. The shuttle may be full and you have to wait for the next round. They run every 30 minutes.
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