Service was ok. The room was clean; however the bathroom shower had not been properly cleaned in some time. It was clean enough to use but not up to Hilton standards. I was only there for one night with an early flight.
I was there for 6 days and not once did I never have hot water. I informed people about this but nothing was done. Also, their parking lot is horrible. I often had to park across the street or in a different hotel's parking lot. Also, there is only one microwave in the entire hotel so if you want to heat something up, you're going to have to go all the way to the lobby to do it.
We arrived at 5 am the day following our reservation due to airport delays. We had to call three times before the shuttle came and picked us up ( the driver was nice though). The young lady working the front desk had a carefree attitude and generally seemed uninterested in our situation.
We explained that seeing as how we didn't get to use our room to sleep in as intended due to our flight delays we would like a refund. We were informed that we were already charged and she wouldn't do anything about it. She then asked us for an additional credit card to add on the room for incidentals, after we said we weren't staying which shows that she wasn't really paying attention to us.
We then leave to go to our car, and find it missing! They towed our car to the other side of the parking lot and the young woman working the desk didn't think that was worth mentioning the first time we were in the lobby. The nice shuttle driver had to tell us this.
Very unprofessional desk worker, great driver.
A great place to stay, and minutes from the airport. Comfortable accommodations, and friendly staff are found here. Kudos to this location for working with the Honor Flight Rochester group to put on a wonderful banquet and happy hour for our Vets. I definitely recommend if you need a hotel in the Baltimore/ DC area.
Great for a quick stay. The evening manager was helpful to find me a parking spot for an oversized vehicle and a luggage cart. Breakfast was very good. Anthony S made me a wonderful omelette just as I like it. Great experience.