Wow! This hotel was very clean and the beds in the room were so comfy! It’s very close to restaurants! They have shuttles to take you right to the airport. It’s in a perfect location! Nice art in rooms with planes. Highly recommend this hotel!
Thabit Jubran
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Amazing customer service. Very military friendly. Kieth (GM) along with Aaron, Amanda, and Greg are incredibly good at their jobs and with customer service and support.
Also, BIG THANKS to Michael Sewell in the kitchen. Super awesome dude and with outstanding understanding of customer experience and satisfaction. Please promote Mr. Sewell.
The bartender and her helpers are terrific. The shuttle drivers are fantastic.
Highly recommend this facility.
Redz
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Nice room... Very clean.. Good location
Bed was comfortable!
Only downside was I was in a handicap room & the standing shower had no barriers 😩
The side of the bathroom cabinet is warping I'm gonna assume due to the water
Other than that it was ok. Perfer other hilton
Elizabeth Maldonado
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Most of the staff we dealt with were great. Very friendly and somewhat helpful. The room was clean and comfortable and having transportation to the airport is a great help.
Danny Hayes
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Nice clean place. Only issue is the bathrooms are dimly lit. There are 2 small lights above the sink and I have a 20/20 vision. I had to use my cell phone to bright the room enough to make sure I didn’t hit my toes on the corners. That’s not a huge thing to some but STUB YOUR TOE AND YOU’LL UNDERSTAND.
Anthony Gaston
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We had an unplanned stop while travelling and booked on Hilton Honors website, which was fast and easy. Within about 5 minutes we had our room and confirmation details, and check-in was quick and smooth. The front desk representative was courteous and very good, knowledgeable that had patience for my questions and needs.
Breakfast was a good spread, above the normal hotel lineup experienced at others and was delicious on top of it. We'll end up staying again on our way back through.
Walter Miller
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Great rooms, clean and comfortable. The staff was very friendly and helpful. The breakfast was excellent. No complaints, clean and quiet. We went I to DC and the drive was a little long, but the room was well worth it.
Chuck Dirks
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The staff was very helpful in all our requests and questions. The airport shuttle driver was very helpful in ensuring we arrived at the correct departure area. The rooms were very clean and a good size.
T H
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Checked in and the process was smooth and easy. The front desk clerk was pleasant and efficient.
The room was spacious, clean, bed comfortable, and bathroom had plenty of toiletries.
TV selection was great with multiple HBO channels.
The AC system, for whatever reason, seemed like it had to run all the time to maintain room temperature.
Parking was plentiful at no additional charge.
Very close to the airport.
Emily Reitz
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Smooth check in process and my room was clean. Most importantly, the bartender, Jane, was incredible. So nice, relatable, and funny. A lot of fun to be around. She was for sure the highlight of my stay.
Shannon Carter
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Big swath of military personnel and the restaurant had one person as both the waitress & bartender for everybody. The reservations were made way in advance so they should've staffed accordingly. The staff was very frazzled. Other than that the hotel and front desk was nice.
SEVEN 7
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Very pleased with our overnight stay. Clean and comfortable room.
Breakfast buffet was included with our room price and that was worth it.
Our check service young girl was helpful and very friendly.
William Lawyer
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The BWI Hilton Hotel is a special Treat.
They are very pleasant and they go out of their way to make sure that your stay is perfect.
A great place to stay.
Charlotte Taylor
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Thank you to Lisa and the whole team at the Hilton for a wonderful wedding experience! Lisa was so knowledgable, and helped us as we booked hotel rooms and planning an after party for the wedding weekend.
Thanks also to Kawan, who helped us print a photo of a loved one for our “in memory of” table at the wedding venue. That photo was so important to our family & she saved the day by making it look perfect for our event!
Thanks to the whole team for an unforgettable weekend!
Dawn Brown
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My friend and I stayed here with our daughters for a birthday celebration. We had a room on executive floor so it came with some perks. The food and drinks in executive lounge were good. More like a full meal than appetizers.
Lunch in restaurant was good. I recommend the bang bang shrimp-they were huge!
Pool was nice. Kids enjoyed it. Probably our fault but we left floats at the pool for the next day and they were gone. Someone stole them we assume because the staff didn’t know what happened and no one turned them in. I guess that was a risk though.
Overall great stay.
Michael Wilson
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A very nice hotel, decent bar and food. If you are in this area and need to stay somewhere, the staff here is friendly and the rooms are nice and clean. Sometimes the service in the restaurant can be slow, but when the bar is open the bartenders are great, friendly and helpful. Also has a pretty good exercise room and a nice indoor pool.
Edwin Vega
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The conference rooms were very spacious. The staff were very friendly and helpful, going out of their way to accommodate our needs. The food was spectacular. I offer the highest recommendation.
Michelle Miller
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Had a very late night check in, and the staff was great! The room was very comfortable and quiet, you'd never know you were 5 mins from the airport!
Shuttle staff was fantastic and dropped me at the airport quickly in the morning. Highly recommend if you need a great spot close to BWI airport.
Food and Bar on site looked very nice, didn't have time to enjoy, but hope to on my way back through.
Tyeshia Moore
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The hotel is very clean, nicely decorated, and close to restaurants. The staff is awesome. The hotel rooms are not automatically being cleaned daily now but is available at request.
Nelson Acevedo
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Rooms was great, comfy beds and pillows. Restaurant had a delicious Reuben sandwich and the drinks were very good as well. Food price was just right and the room came out to a fair price as well. Will stay here again when if I'm ever in the area.
Lindsay wright
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Let me share how incredible my experience was unfortunate I did actually stay here I stayed at the Marriott next door . I decided to take solo adventure from Florida to Baltimore just a random trip . On this day I decided to visit the bar for dinner . That was by far the best part of my trip I met the most amazing bartender I have ever met . Paul when I tell you outstanding customer service he was a total vibe . Funny , attentive , great conversation with everyone at the bar he didn’t miss a beat . I work in Hospitality and Understand there times when people put on a fake smile to get through the shift . Not Paul he just had such an amazing energy and personality now this was what I consider a flawless customer service experience. Thank you for being great at what you do and bring such a phenomenal energy with you .
Bruce McCollum
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Great central location. Bed was too soft for me, my wife liked it just fine. There was a little confusion about the room, but they straightened it out and offered free concessions for our stay. That is customer service. Very quiet neighborhood.
Robert Corfield
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Enjoyable hotel. Attracts more professional clientele, so the stay was pleasant. Nights were quiet. Useful shuttle service to/from the airport and local restaurants. Staff is very kind and helpful.
It does lack a lot of commonplace amenities. Has the essentials: pool (though small and shallow), exercise room, & laundry (coin operated).
Mike
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Could be better if they had balconys. Overall very nice hotel however
Kevin Miller
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Executive perks are not back in service. They offer the $12 good and beverage credit to replace free breakfast, which most of us hate. I used it in a drink at the bar. Rooms are nice and clean. Note: one of the last remaining hotels that still require cloth face coverings. Probably a regional thing.
Nathan Kemp
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They're doing a great job of being sensible and safe for covid without suspending amenities to cut costs. They still offer complementary full breakfast if you're a diamond member or it's included in your rate, but you order ahead and they call when it's ready to be picked up for you to eat in your room.
They might be the best COVID-era hotel I've stayed at.
Stroudy McStrouderson
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Nice hotel. Very close to the airport. Only downside is it's not anywhere near food options so you have a few options: eat at the hotel, cabs, or Uber eats.
Sarah Says
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Close to airport! Stayed over for an early flight, served its purpose pretty well! Staff was friendly, room was very clean and comfortable. Little bar with coffee and tea was a nice touch. Loved the updated look and feel. Shuttle service to airport starts at 3:30am, amazing how many people take early flights! As a Hilton Honors Member, we were welcomed to pickup 2 water bottles from the amenities, plus, upon entering our room, 2 addt’l water bottles with a nice, personalized WELCOME letter. Good job Hilton!
Jeanie Lai
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We used Hilton BWI for our hotel block and worked with Lisa Bills. Lisa is very attentive and answered all of my questions throughout the hotel block booking process. She alleviated any stress that came with the hotel block booking process. The hotel and its amenities were exactly what I was looking for when our wedding guests checked in for the weekend. Guests were well taken care of. The hotel is elegant and perfect for wedding hotel blocks. Guests were given complimentary cooked breakfast from the buffet each morning of their stay, which was an awesome amenity. I wanted wedding guests to have a great hotel experience and Hilton BWI was the perfect vendor to book through. Thank you again Hilton staff for such a great hotel block booking and guest experience!
Joseph Machado
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"World Class" service and great staff...always responsive and proactive to make guests comfortable and welcome! The standards of service are maintained over many visits over many years of travel. BWI Hilton is my first choice in the Baltimore area.
Gary W Ballard (Radio Trainman)
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We had a large event there (400 people). Rooms were great. The staff out performed themselves during our event. Very pleased that evening. However, the next morning the breakfast buffet was less than spectacular. Large crowd and all tables didn't have chairs. No one cleaned the tables once somebody left. Sausage very cold. Tater tots were like stones. Only one self serving Waffle maker for such a large crowd. French toast pan didn't get refilled. So if you came at 7am it must have been a nice buffet. We came at 9am and it was horrible, for charging $27 for two and the food was a minus 10. Big contrast from the night before sad to say.
ELI DAVIS
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Awesome staff. Very nice. Had a cancelled flight, which brought me there. Staff was laid back. The food was good, a little expensive, but good. Our waitress was very down to earth.
Guy's Holy Smoking BBQ Catering
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Very clean and comfortable hotel. Staff was extremely helpful throughout my stay. The restaurant onsite served very good food. There was limited restaurants near the hotel, but quick and easy access to eating and shopping areas. Would definitely recommend this location while staying in the Baltimore area.
Grego Coker
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Shalisa, who works the front desk, is an angel. Kind and courteous, she exemplifies what’s best at Hilton.
Also, I would like to pass along a compliment to David who works as a bartender. He hosts a terrific happy hour!
Edward Luzadder
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It is not one of the newest hotels in the area, but it was very clean, and I was comfortable. The Executive Lounge was closed due to COVID-19, so I can't report on that part of my stay. I gave 4 stars because of two things. $3.00 for a 12 oz can of diet coke is a bit crazy when ordering room service, and $5.00 delivery charge for delivering my food in a brown paper bag. Not the most effective way to have servers get tips. Otherwise, the stay was good.
McKenna Fred
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Our stay was wonderful! The staff was very friendly and made check in/out absolutely seamless. They gave us complimentary waters for being Hilton Honors members which was great after a long day of travel. The rooms were very modern and chic! It was the perfect cozy spot for us to stay overnight before catching another flight in the AM. We used the shuttle service to and from the airport and it was outstanding! The driver was very friendly and punctual! Could not recommend this location more!
Richardo .Ric. L. Wallace
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Lots of great things about this hotel. Very, very welcoming, professional, helpful staff, including shuttle drivers. Convenient location close to airport and places to eat. My sole, one and only complaint is that I had to make a cleaning request several times over the course of almost 3 days. I honestly would have had no problem doing it myself if they'd have let me borrow the cleaning supplies 😂. Even with this though, the staff was genuinely apologetic and did end up getting it taken care of. Being away from home for work can be draining. These folks did an overall fantastic job making it a pleasant experience. Google doesn't let you do 1/2 stars, but I'd give 4.5 stars if possible.
john masucci
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Great room, great staff and really good location. Can't really say anything negative the food was also good in the restaurant and wait staff was very friendly. If i need to go back to BWI i definitely will be back
Brittany Adams
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My room was pretty decent. During my stay, I had to change my room to another room because my air wasn’t working correctly and the room had a smell. The young lady at concierge helped me with no issues. My new room was so much cooler and fresher. The overall location is pretty private, which was a plus for me.
D'Neen Ross
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As someone with a design background I appreciated the non-traditional decor of the room. I was a bit masculine, but it was still very nice and modern.
The bar food and drinks were actually pretty good too. The bartender was very friendly and helpful as well.
Corina Mayo
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Shuttle: Picked up right on schedule at Baltimore Airport.
Front desk: Excellent Customer service!
Lobby: Huge with nice variety of furniture and tables that are spread apart throughout.
Bedrooms: Love the dark gray color scheme and furniture. Round mirror over the microwave and coffee maker. Nice dresser with big t.v. Looks like dresser drawers but mini-fridge inside.
Long desk on the side with chair. Next to it is a small chair with matching side table. Had 2 beds with 3 pillows, very comfortable.
Bathroom: Larger than average. Sink sticks out a little and set lower.
Makeup mirror with light, verbana products.
Nice clean, white fluffy towels. Bathtub clean with no molds.
Negative:
Rips in comforter....
Chris C
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I am a Hilton Gold member and very brand loyal. To that end, this is the only Hilton hotel that I’ll choose while transiting the BWI airport for a night or two. It’s clean - most important. The hotel is starting to show its age and could start to use a renovation. The staff was great. Shuttle worked flawlessly for a early flight. Can’t ask for more.
Matt Chamoff
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Great for a quick stay. The evening manager was helpful to find me a parking spot for an oversized vehicle and a luggage cart. Breakfast was very good. Anthony S made me a wonderful omelette just as I like it. Great experience.
Doc Lock
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A great place to stay, and minutes from the airport. Comfortable accommodations, and friendly staff are found here. Kudos to this location for working with the Honor Flight Rochester group to put on a wonderful banquet and happy hour for our Vets. I definitely recommend if you need a hotel in the Baltimore/ DC area.
Ryan Aaron
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The place is spacious and clean. Breakfast is top notch. Staff is friendly and helpful.
Michael Peoples
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Service was ok. The room was clean; however the bathroom shower had not been properly cleaned in some time. It was clean enough to use but not up to Hilton standards. I was only there for one night with an early flight.
Dana Elizabeth Wilcox
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My daughter recently stayed at Hilton BWI for a dance convention and accidentally left her cell phone in the room. When she returned home without it and we realized it wasn't anywhere in her bags, I immediately called the front desk to check lost and found and they were very willing to help, but needed to connect me with housekeeping the next day. Rosa from housekeeping was so friendly and helpful over the phone and went above and beyond to ship the phone safely back to us! We're so thankful for the staff there, and would highly recommend this hotel!
Sarah Madey Zubrick
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Great location near restaurants and not far from the airport. The hotel was clean, staff was great. My disappointment came with paying extra for parking, and there was no included continental breakfast. This is one thing that many competing hotels offer with their booking.
Theresa Pearson
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I was greeted with a smile... the on site restaurant and bar with tvs was awesome! The pool that lead to a outdoor patio was memorable as we sat and gazed at the stars. The room has a microwave refrigerator.. clean.. smelled nice upon entry! I will definitely be back even just for a weekend stay-cation!
Deidra Jackson
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Enjoyed my stay! The Hilton Baltimore BWI Airport is a really nice hotel for the price. The room was clean and the bed was very comfortable. Lots of amenities including a self-service laundry room, gym and an indoor pool that my boys thoroughly enjoyed. There is a restaurant on site, and the location of the hotel is in close proximity to other great restaurants and shops.
John Heart
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Rooms are nice, beds are comfortable, showers are strong and hot. Very comfortable, but would definitely appreciate a refrigerator in the room. That's the one thing that is missing if you're staying any length of time.
One item I have to comment on is the parking. It's an open lot, but there are signs all over telling you to go online and pay. When I asked at the front desk, they offered a QR code to make it easier to go online and pay. All of that said, there's no real information about it unless you go online. Does someone just visiting the hotel for a drink need to pay? How would they know? What would happen if you didn't pay? According to several people I work with who stay there regularly, nothing happens. So, I guess the parking is kinda on the honor system. Just a bit strange that there's little information about the expectations.
Anyway, staff were friendly and helpful, I got a good night's sleep, and this is somewhere you can lay your head without having to worry about much of anything.
M S
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Even though it's not a hike from the airport, I waited for 40 minutes to be picked up. However, the driver was welcoming, and I enjoyed a pleasant conversation. The desk staff were attentive to my requests, accommodating, and made the check-in process easy.
Shanika Pittman
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Parking was easy & free. Check-in was quick & efficient. The staff at the front desk were very helpful. The room was very clean and they even provide a packet of hand sanitizer on the desk. The bed was ok. The pillows are too soft & squishy. Overall, I would recommend as it is just a few minutes drive to BWI.
Jess E. (Jess)
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Id rate this 4.75! We had a catered event here and it was fabulous and within budget! Highly recommend! The staff is awesome!
Plenty of parking and rooms are spacious!
Only critiques were:
The breakfast doesn’t offer many if any vegan/vegetarian or dairy free alternative options
the 2 rooms I stayed in during my time had some minor issues like the shower handle was switched (cold water was on hot and hot was on cold).
the suite’s bedroom door wouldn’t close and one of the remotes was dead but it was nailed shut so we just used the remote from the other room.
Chuck_KC
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Melvin Williams our bus driver is the best! Friendly, very helpful and great dinner recommendations. Bus was a little late picking us up, we received a free complimentary appetizer for the wait! Great customer service, this is what I like!
Lynnette Paton
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Flew into BWI for work and the hotel was booked for me. Shuttle was a little confusing not knowing if you should just wait or if you have to call (you should call), I wish they did the online GPS link so you could tell when the driver was near. The check in at the hotel was very friendly and efficient. The rooms were very clean and comfortable. Would definitely stay here again.
Debbie Quintana
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Cancelled flight forced an overnight stay. Although I was frustrated with my situation, I will say that the shuttle drivers turned it all around for me! What an amazing group of gentlemen! Melvin brought me to the hotel from the airport and pointed out all the hotel amenities including a shuttle ride anywhere within 3 miles of the hotel. Warren transported me to run an errand and suggested a great place for dinner and later brought me back to the hotel. Lay was my shuttle driver to the airport to get my ticket updated and eventually to fly out. He was personable, professional and a great conversationalist. My bad mood was quickly changed by these gentlemen and I truly appreciate their spectacular service! The hotel was conveniently located to the BWI airport. My room was clean and quiet and I had everything I needed. I will stay here again the next time I travel for work to Baltimore.
Karma_kissiz
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The hotel and staff are amazing.The hotel is well maintained. I love the restaurant pool and bar area, it’s a vibe! The food in the restaurant is tasty. The ladies at check in, my bartender Christiana and Chef K all made my first experience here the best! I will definitely be back!
George Metry
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EXCELLENT DESTINATION FOR WEDDING RECEPTION..
We had our wedding reception at the Hilton BWI and it was an excellent experience all around. From booking, planning and finalizing the count, to a phenomenal wedding day experience. All done with grace and style, thanks to Karen. She is an awesome manager, she helped us every step of the way, and she answered all our questions. She was the main reason why our special day came out special.
Why go anywhere else?
They have an awesome menu to choose from. Great wedding rooms and decorations. They will help you execute the best venue. They also have awesome wedding cakes (we used Yia Yia through them) and the cake was awesome, moist and delicious.
Karen, her team, and the Hilton were the exception and we thank them again and again.
Myles Davis
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Rooms are amazing! Staff is friendly. Narnia convenient and decently priced. Airport shuttle runs every 30 mins, too, so that's awesome!
Sean Cothran
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Exceptional stay! Lounge and welcome area was very clean and well decorated with high ceilings. The room was cleaned to perfection for my stay and the staff provided me everything I needed for my stay. Easy check in and check out on the app, including a digital key, made for a convenient and relaxing evening. The staff were extremely friendly and welcoming! Highly recommend for those staying near the airport!
shantel wedin
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Its so nice. Definitely family friendly. Gym was 24hrs.
Now what they need to update is there laundry to card not coin. I didn't use because of that.. And a standup shower wasn't in my room 626. Don't know about others n microwave was down stairs not in room. But well put together. Love the Hilton
Donna Carver
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Offers the best room near the airport. Shuttle driver, Lay, am was excellent. Very pleasant and very helpful! Great room, very clean, staff was great! Especially enjoyed the executive floor restaurant.
Liliana Vinueza
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Great value. Nicely updated room. Extremely clean. Would have given it a five except I had a small issue with the billing and the fact we only had one towel for a king size suite. Great Lobby. Will definitely recommend
Eric Reeves
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Great location. Service was great. Needs updating compared to the ones in Nashville and Denver, but I did see a sign about them doing that in the near future. Rates was really good. The breakfast was excellent to me.
tim curran
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Five star service...from shuttle at pick up to check. Toilet backup fixed quickly. Room was very clean and spacious. Cost was reasonable, and lobby was welcoming. Staff was professional and smooth. Shuttle driver on exit was tired but friendly. He made sure I was on his early morning trip. Would stay again and recommend this hotel to co travelers
nonnya business
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I was there for a meeting with some important people for the company I work for. The hotel staff working the conference room cleared empty plates in a timely manner except for about 4 of us. I guess we ate slow. Other than that, I was extremely pleased with the style and decor of the lobby and even the restroom. I'm actually considering staying there during a vacation I have coming. The only drawback I foresee is hearing the airplanes as they fly overhead. We were there for 2 hours and heard the same number of planes, if not more.
Rob Barrett
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This is a large hotel with a restaurant, bar and pool. There are restaurants and bars within walking distance. We stayed for one night because we had to fly out early the next morning. The server and cook at breakfast were excellent! We told them we had to leave early and she got our order in quickly. it came out in a few minutes steaming hot; it was good!
Cedric Barnes
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Great stay. Very comfortable and great customer service. Hotel parking was a great advantage as we travel. Late night dinner at the bar was surprisingly delicious. Would stay here again.
Mr. M
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I had a great experience at the Hilton BWI airport hotel because of Amanda at the front desk. Amanda is professional and very well organized. She made me feel welcome and remembered my room preference. Amanda is always dressed in proper business attire and always has a smile on her face. She makes the Hilton brand an exceptional experience.
M.Dixon
Randall Cornelius
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This is my first time doing this for the Honor Flights of Veteran's. I had no say in the choice of the places we visited or where we stayed. I was just more than thrilled to be able to go see the memorial places and statues, that have been built for us veteran's.
The hotel is definitely off the beaten path. The entrance is of no difference to most of any of the 100`s of hotel's I have stayed in, throughout the years. The reception area or front desk, is not big. The help was good and pleasant, upon my arrival at noon. Apparently me and third floors are a thing. The room is nicely proportioned. The bathroom has nice big shower with glass doors, but yet once again, there is a problem. The toilet is placed just as you enter to the left, in that you will have to close the door to be able to use it. I understand that, but come on. So now the bed area, and the flat screen tv. Another big sized one, approximately 48 inches or more. I did scroll through the channels and saw a lot of available channels. Unfortunately it's been 4 days since I was there, so my memory is not good of what was in the room, but I do recall a fridge, but no microwave. Dang, I don't recall any coffeemaker. The heating cooling unit seemed to be a little loud. The room I was in, had no view outside. The shower was good with a decent amount of pressure. Continental breakfast is good with the usual stuff of scrambled eggs, sausage, french toast sticks, bacon, and the bread stuffs. Coffee, strong or decaffeinated, or just hot water, and OJ.
So, all in all, I had a very memorable visit to Baltimore and Washington DC. Thanks to all the people that gave me, an honored Vietnam War veteran, the help I need in this time of memory's. God bless you.
K M
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I was nervous staying here. It seems people loved it or hated it. The staff was friendly, my room was clean and the bed was super comfy. I was bummed at first that I didn't have a fridge in my room but i found it inside a cabinet that looks like drawers.
There was a good selection of food, snacks, drinks, sundries etc in the little store next to the front desk which is open 24/7.
I didnt eat at the restaurant so I can't comment on that.
Parking lot was pretty full, but I found a spot.
Overall I'd stay here again.
Gary
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Rooms were nice and beds are comfortable. We only stayed overnight so didn't use the amenities. Front desk folks were very courteous and professional. It's an older hotel but it's well maintained.
Michael A Monroe, Sr
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It was clean. Service was great. The toilets are too low. While reaching to wipe my rear end ,my hand touched the water in the bowl.
Simon Lee
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I recently stayed at the Hilton Baltimore BWI Airport after a long flight, and I have to say, it was exactly what I needed. The staff was incredibly welcoming and friendly, and they went above and beyond to ensure I had a comfortable stay. The room was spacious and well-appointed, and the hotel's amenities were fantastic. I especially appreciated the on-site restaurant, which served delicious food and had great service. Overall, I had a wonderful stay at the Hilton Baltimore BWI Airport, and I can't thank the staff enough for their excellent service!
Lorri Diller
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Everyone was so nice and helpful. We stayed 1 night and left our car there ,the hotel shuttle took us to the airport and picked us up a week later.
So perfect!!
Kim at the front desk was a riot. We had lots of fun with her. She told us about a great sports bar right down the road.
Sharvon Spence
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I attended a fashion show, dance show, Spoken word and many other talents were showcased. Great evening, Great energy, great food! The host had great energy! "Aziza Peace"💜💚💛❤ I really enjoyed when Breast Cancer Survivors were honored because I'm a 9 year survivor!😇
Teddy Hodges
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Such a great Business trip. It was made better by the amazing staff, from the first call for the shuttle at the airport to check out. I was super impressed with the lounge, restaurant staff and the over all experience.
You can feel at home here. I found it was nice to sit in the lounge and work rather then in the room. It gave me time to interact with staff and really enjoy a quick business trip.
The Hotel was clean, the rooms were in great shape, water was hot and had good pressure, nice pool and gym.
Key staff that made my trip extra special. Sam, Tina, Paul, and Jane.
You will have a great time. Especially if you get the night when the Honor Flight crew is here. It was fun to see members of the greatest generation enjoy their evening.
Next trip definitely staying here!!
Bernice Meza
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My stay here was marvelous. Customer service when we got in were very nice gave me the full run down on my benefits as a member. Excellent service!!! The room was at a very comfortable temp since it was hot and humid outside 70 degrees was just right in the room to help cool down. The shower was a little slippery but manageable. The bed was heavenly, I say because I laid down for a moment to rest, I woke up 3 hours later with an empty hungry stomach. Thank goodness the restaurant downstairs was open till 11pm. I would not recommend the waffle sweet potatoe fries maybe if they were wedges but not as waffles, the chicken tender well you can't go wrong with them. absolutely loved that my rest was as if I was asleep in my own home. I highly recommend this location.
Connie Spaulding
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Only stayed here one night, but the stay was amazing. The receptionist Aaron was the only one working the counter that night and was very professional and helpful (hopes he gets promoted/raise). The bartender makes great drinks, food is decent. I got the a king size bedroom, and loved it. And what really topped it was the free shuttle to and from the airport. I really enjoyed my stay at the Hilton.
Paul Melvin
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Words can’t explain how great the services is at the Hilton BWI. Amanda Hoy is awesome. She is very pleasant and she brings nothing but joy when she is working. Come to the Hilton BWI and get a chance to visit Amanda and the crew. Nothing but pure love there.
Jamison Wolfer
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Travelling with family. We enjoyed a nice dinner at the restaurant and appreciated taking a bottle of wine up to our room to relax. Our waitress and bartender were both great! The airport shuttle was nice and very convenient. The room was very clean and comfortable. Would definitely recommend if you need a place to stay near BWI.
Kristina Garcia
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Melvin, our shuttle driver, was 10/10 phenomenal!! What an amazing person who exceed standards. He let us know the shuttle will take you to any restaurant in a 3mile radius and provided us a list of suggestions.
I wish I remembered the gentleman’s name that checked us in, possibly Craig, and the bartender. Both were working Wednesday, October 18 around 4pm. They were both exceptional!!
All of these gentlemen made our stay at this Hilton our best experience ever. When traveling through BWI we will be staying with y’all again.
Samuel McClellan
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This was a great experience considering I had a 24+ hour layover. The staff allowed me to keep my baggage behind reception after they extended my checkout to 1pm so that I could enjoy the area and ground floor restaurant while I waited. Everybody was very friendly and professional. My only feedback is that they need a fridge in the room, a bottle of water for each guest, and when I called for the airport shuttle for the description of the shuttle, the hotel should've followed up with, "are you in need of a shuttle?" Instead, I had to call back 20 minutes later and the hotel told me, "oh, you NEED to tell us you're waiting for the shuttle." However, when the shuttle picked us up, I learned that there is a Hilton Garden Inn BWI, and then Hilton BWI, and I was not on the latter even though the shuttles looked the same. However, the driver was gracious enough to drop me off at the correct hotel. So those are my two shuttle tips for those inbound to this great hotel. Also, remember, the meals are NOT included in the hotel stay, but a very competitive option.
Valerie Best (Ms. Val)
12345
As a Hilton stars member my stay was great. The Hotel was very clean the rooms were elegant in style and clean. The staff was very helpful and professional. I would love to give a big thank you to Mark from the engineer department that tried his best to get my tv together and Tammy from the kitchen who was very nice and had my meal on point and last but not least Lay and the other shuttle drivers who went beyond the call of duty! I will be returning.
Michael Brice
12345
Was here for a wedding. It's a great hotel. The staff at the bar, Christina, Crystal and Jane are amazing and attentive. The rooms were clean, the beds are comfortable. If I ever have to come back to Baltimore, I will stay here.
Lauren S
12345
Melvin with the airport shuttle is an absolute GEM! He goes above and beyond to help in any way he can. He truly has a heart of gold and is assest to the Hilton company. We arrived at the wrong Hilton and without hesitation he loaded our bags and drove us to the correct destination. More people should be like Melvin.
Kimberly Rice
12345
Afternoon and night front desk staff was great. Breakfast was well done. My room was well appointed. I received a Diamond upgrade to suite for first time in 3 years of being Diamond. Overall the service was very good. I would rate 4.5 due to interactions with the 7am front desk person. Overall, cannot complain at all. I woukd stay there if stranded in Baltimore again.
Rover
12345
I had a really good experience. Every worker was nice and helpful, but also knew not to let people walk over them because they work in costumer service. All and all very nice.
Melissa Emm Empowerment TV
12345
The room was clean and quiet.
The bed was comfortable.
I slept well.
Good hot water and shower pressure.
Breakfast was good. I had options.
The staff were professional and pleasant.
I will definitely book again.
Joel Zamora
12345
Excellent service and quick free shuttle from the airport to the hotel. Shuttle is at the exit door 15 post 48 or near there. The shuttle bus has the Hilton logo in it. The hotel is amazingly clean and follows guidelines for COVID-19. They provide a bar and food. The rooms are cleaned and sanitized. Even the remote control. They also provide with alcohol wipes for your comfort. With the app, checkout has been made easier. I do recommend leaving three hours before boarding time to make sure you can check your bags. If traveling with just carry-on then I recommend an hour before departure time. The shuttle may be full and you have to wait for the next round. They run every 30 minutes.
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