Worst ever over 1 hr wait had to take taxi. Called 6 times they told me 15 minutes. Promised me a refund. Now they offered me a coupon. What a joke. Better off paying a little extra. Never again
Speedy Park at BWI is anything but... First when we arrived at the lot it looked labandoned tons of cars no one to be found. I called the number and 10 minutes later a very nice driver picked us up. I had to leave my car keys because there were not any spaces. Upon return we got our bags at BWI and I called the number. No one answered and you can’t leave a message. I called 8 times over a 10 minute period of time. Finally driver (again very friendly) answered and told me it would be 20 minutes. (They advertise they are 5 minutes from the airport) We were picked up taken to our car and then had to wait for the driver to drop off other passengers and then go retrieve my keys. From the time I got my bags and placed my first call it took 45 min. They don’t employ enough drivers. (drivers are friendly and do a good job). Plus not having a dispatch or customer service to call is always a bit unnerving.
Upon my return to Baltimore I called and the first time no one answered. I was unable to leave a message because the recording stated that the voicemail was full. I called back a minute later and a gentleman answered and told me to go outside door 10 and he would be there in 15 minutes.
35 minutes later I called back and a young lady answered. She stated that they were were backed up and the driver would be coming in 20 minutes. I asked if the driver was going to come in 20 minutes or if he was on his way and will be at the airport in 20 minutes. She stated that she wasn't sure how long it will take due to traffic.
She did arrive about 25 minutes later. She apologized for the delay and kept saying that she just started her shift 20 minutes ago.
After we loaded we stopped and picked up two families traveling together. One of the gentleman stated that they needed to hire more drivers. He had been waiting for 2 hours.
I cannot recommend this establishment unless you like unreliable service.
Avoid, avoid, avoid! We parked at this lot last week. Drop-off went smoothly and we were taken to the airport quickly. I did have to leave my key with the attendant because the lot was very full. Upon our return, I waited 30 minutes for a shuttle driver at 9pm, calling three times to find out when they would arrive. The driver was nice but overwhelmed because he was the only one working at the lot. I heard him talking on his phone asking for back-up help which never came. I discovered upon my return that a bag of quarters worth around $40 had been taken from my car. I recognize this is my fault for leaving money in my car (I use the quarters to pay for meters), but I was extremely disappointed to discover the money had been taken. I will never use this lot/company again. Stay away!
If I could put a 0, I would have done it. We called them three times before someone answered the phone. The first time they told us that we would be picked up in 20 minutes. The second time they told us 15 minutes. I did see the van but they picked up another party and drove right pass us. We waited an extra 5 minutes before the 15 minutes had ended. Let's just say I was thinking about calling a lyft. I called them one more time and the driver told me he would be there in 20 minutes. Warning to everybody if you have an hour or two to waste go with them. If not seek people who won't waste your time.