Booked a hotel room for two weekends simply to use the pool. Despite repeated requests, with desk personnel to warm the pool a little, it remained ice $!#!!%! cold over 4 days and two weekends.
Nothing else to say but "Bye Felicia!"
Parked here for several days. Checked in quickly and in 7 minutes the shuttle took me to the airport whick was a couple of minutes away. Much safer than using the BWI Parking lots.
If you need a bed to sleep on this place will do. I was expecting a little more, considering it's a Sheraton and looks nice from the pictures online, however, the entire 2nd floor reeked of weed so maybe they're a smoke friendly hotel? They do serve breakfast but the attendant was nowhere to be found, so good luck grabbing a bite in the morning. After I waited about 10 minutes at the counter for service I gave up and later found out I wasn't the only one who didn't get service. Riding the shuttle on the way to the airport, the ladies riding in the back were discussing the lack of service at the breakfast area and how the employee working it had no situational awareness and offered them no help. My room also did not have all the toiletries typically provided. There was also a bit more that I encountered but this isn't the proper medium to talk about it. It wasn't all bad though, the front desk staff was very helpful and courteous and they have a free airport shuttle that needs to be scheduled ahead of time.
Hotel is close to the airport. The breakfast is pretty good. The chef's omelet is pretty hefty. The beds are comfortable. The hotel is a little older but decent. I will say the staff here is the highlight they're all pretty warm and welcoming, really nice people.
I had a great stay there, Staff very helpful. Food from the restaurant was very good.
It's a pleasant place to stay.
The view is simply awesome, Hotel staff are very helpful , room is tidy and maintained well.
Rooms has coffee maker , oven and iron box which is very helpful.
Smoking is not allowed in the room but lobby can be used for the same.
If I could I would give this hotel a -45 stars.
I would never in a million years even on my dying bed recommend this hotel to ANYONE. I WAS OVER CHARGED. I HAD TO DEAL WITH LIES FROM THE RESERVATION REPS AND BUGS. THIS HOTEL RUIN MY HUSBAND'S BIRTHDAY WEEKEND.
Picked up at the Airport by the shuttle .. Friendly front desk staff, easy check in, Room where clean, nice large TV's, comfy beds. Looks to be a newly renovated hotel.
The hotel is very polished and upscale.. keep up the good work ..
They treated me like royalty the minute upon arriving, would give them more stars if I could. Was picked up at the airport by one of their two shuttles. ALL staff was so amazing and friendly. Very clean rooms, nice large new tv's, comfy beds and soft fresh new towels. All furniture was new and updated. Highly recommend!!!!
Sheraton (BWI) Airport. A very nice hotel. The rooms have a grandiose vibe to them. The king bed room has the big armoire in with ample room for coats, suits shoes and all. The carpet on the floors felt nice and cushiony. Will definitely stay here again.
The hotel staff are amazing, very friendly and go above and beyond. Rooms are very clean and the bed is super comfy.
Pet friendly and clean. The shower setting are relaxing..
It was a late evening already when I arrived. Sandy at the front desk answered when I called to inquire about the shuttle, and sent one over to the airport immediately to pick me up. When I arrived at the front desk, Sandy was again amazing, checking me in speedily and recognizing my loyalty to the Marriott suite of brands. She set everything up for my free shuttle ride to BWI the next day, and spotted/immediately corrected a mistake that had been made in my reservation, all with a really friendly attitude for such a late hour.
To me, examples of Sheraton hotels have varied from "needs a little updating" to "very nice and cozy". This BWI Sheraton was definitely leaning towards the latter - my room was updated in warm navy and grey, had an expansive desk for work, included a fridge, and - best of all - had a wonderful view of the sunrise for my early flight. How refreshing! I mention Sandy again because she was nice enough to pick this one out for me. I also found the Club Lounge to be very modern, with a nice breakfast and snack selection. Both of our shuttle drivers were also extremely courteous. Thank you, Sandy, to you and your team for the wonderful hospitality!