We stayed at the Sheraton the night before our flight and the amenities were fine for our purpose. The reason I feel the need to write a review is because of Charles, the shuttle driver. He was professional, friendly and efficient. We had a terrible day of travel on our way home and my family was so
Happy to see Charles again when the shuttle pulled up. He chatted with us on the way back to the hotel and helped everyone to relax and put a smile on our faces. Charles also went above and beyond when we returned to the hotel to find we had a flat tire. A few minutes later he returned with an air pump and assisted us with our flat. We will stay at the Sheraton again because of Charles. I hope the Sheraton realizes what a valuable employee they have!
Hotel was clean. Pool was small and full of small unattended kids that continued diving in the pool. Unfortunately, I couldn't enjoy the pool which was one of the main reasons for booking. Most importantly, I booked my hotel stay through Priceline and paid. Upon checking in, a gentleman ask me to insert my card and sign. Never explained what I was signing for so I asked. He stated " for your incidentals". Upon checking my bank statement I see the hotel also charged me for a nights stay even though it was already paid via Priceline. I immediately called and a nice lady answered and said she would issue a refund but it takes 5-7 days to see the credit. It didn't take 5-7 days for them to take the money from my account and I highly doubt this was mistake. Please check your bank accounts if you book through a 3rd party website. I definitely would not stay here again..
The hotel room is very large and spacious. There are six floors in the building. Flat screen television on wall. The room I stayed in had a refrigerator as well as a microwave. Nice view out the window.
Fast van to the airport. Had an issue with my first room. They wasted no time getting me a new room. Even had staff member to follow me up and make sure I was happy. Great service.
Excellent hotel! Had a fabulous breakfast in the morning, what a wonderful way to start the day! The staff was terrific and I'll forward sure be returning!
After I checked in I had a issue but Victor quickly got the issue taken care of. Melissa as well as the general manager Rickey Earles followed up the next morning to assure the issue was handled.... Thanks again you guys rock.
Booked a hotel room for two weekends simply to use the pool. Despite repeated requests, with desk personnel to warm the pool a little, it remained ice $!#!!%! cold over 4 days and two weekends.
Nothing else to say but "Bye Felicia!"
Parked here for several days. Checked in quickly and in 7 minutes the shuttle took me to the airport whick was a couple of minutes away. Much safer than using the BWI Parking lots.
If you need a bed to sleep on this place will do. I was expecting a little more, considering it's a Sheraton and looks nice from the pictures online, however, the entire 2nd floor reeked of weed so maybe they're a smoke friendly hotel? They do serve breakfast but the attendant was nowhere to be found, so good luck grabbing a bite in the morning. After I waited about 10 minutes at the counter for service I gave up and later found out I wasn't the only one who didn't get service. Riding the shuttle on the way to the airport, the ladies riding in the back were discussing the lack of service at the breakfast area and how the employee working it had no situational awareness and offered them no help. My room also did not have all the toiletries typically provided. There was also a bit more that I encountered but this isn't the proper medium to talk about it. It wasn't all bad though, the front desk staff was very helpful and courteous and they have a free airport shuttle that needs to be scheduled ahead of time.
Hotel is close to the airport. The breakfast is pretty good. The chef's omelet is pretty hefty. The beds are comfortable. The hotel is a little older but decent. I will say the staff here is the highlight they're all pretty warm and welcoming, really nice people.
I had a great stay there, Staff very helpful. Food from the restaurant was very good.
It's a pleasant place to stay.
The view is simply awesome, Hotel staff are very helpful , room is tidy and maintained well.
Rooms has coffee maker , oven and iron box which is very helpful.
Smoking is not allowed in the room but lobby can be used for the same.
If I could I would give this hotel a -45 stars.
I would never in a million years even on my dying bed recommend this hotel to ANYONE. I WAS OVER CHARGED. I HAD TO DEAL WITH LIES FROM THE RESERVATION REPS AND BUGS. THIS HOTEL RUIN MY HUSBAND'S BIRTHDAY WEEKEND.
Picked up at the Airport by the shuttle .. Friendly front desk staff, easy check in, Room where clean, nice large TV's, comfy beds. Looks to be a newly renovated hotel.
The hotel is very polished and upscale.. keep up the good work ..
They treated me like royalty the minute upon arriving, would give them more stars if I could. Was picked up at the airport by one of their two shuttles. ALL staff was so amazing and friendly. Very clean rooms, nice large new tv's, comfy beds and soft fresh new towels. All furniture was new and updated. Highly recommend!!!!
Sheraton (BWI) Airport. A very nice hotel. The rooms have a grandiose vibe to them. The king bed room has the big armoire in with ample room for coats, suits shoes and all. The carpet on the floors felt nice and cushiony. Will definitely stay here again.
The hotel staff are amazing, very friendly and go above and beyond. Rooms are very clean and the bed is super comfy.
Pet friendly and clean. The shower setting are relaxing..
It was a late evening already when I arrived. Sandy at the front desk answered when I called to inquire about the shuttle, and sent one over to the airport immediately to pick me up. When I arrived at the front desk, Sandy was again amazing, checking me in speedily and recognizing my loyalty to the Marriott suite of brands. She set everything up for my free shuttle ride to BWI the next day, and spotted/immediately corrected a mistake that had been made in my reservation, all with a really friendly attitude for such a late hour.
To me, examples of Sheraton hotels have varied from "needs a little updating" to "very nice and cozy". This BWI Sheraton was definitely leaning towards the latter - my room was updated in warm navy and grey, had an expansive desk for work, included a fridge, and - best of all - had a wonderful view of the sunrise for my early flight. How refreshing! I mention Sandy again because she was nice enough to pick this one out for me. I also found the Club Lounge to be very modern, with a nice breakfast and snack selection. Both of our shuttle drivers were also extremely courteous. Thank you, Sandy, to you and your team for the wonderful hospitality!