I have decreased my rating from earlier this year due to a few employees' performance and attitude during the stay. The property is still nice and well maintained, but one front staff worker was so unpleasant. I never caught her name because it was as if she always managed to keep her hair over her name tag. They also increased my room rate on the last night of the stay when I had booked a lower rate at Marriott.com. It appears they might have lost some of their best employees during the COVID travel slowdown and that is too bad.
Rooms were very nice and the bed was extremely comfortable. Service was excellent and the food was very good. I was very pleased with my stay.
This hotel is really nice. No complaints. Close to the airport, shuttle to and from airport and clean rooms with friendly staff!!!
The check-in process was easy and shuttle service a big plus.
Rooms are old and dingy. Not the usual Marriott standard that I am used to. The service is pretty good.
Parked my car there to fly. Shuttle drivers were friendly. The shuttle van was really clean.
Clean affordable room by the airport. Don’t expect anything fancy but you’ll get a good night’s sleep.
Excellent room with full range of internet tv services clean modern and close to the airport
The staff was very nice and the air conditioning was sufficient. However there was hair all over the bathroom floor.
Had stayed for 1 night on 30th August 2012 very Gud hospitality.. Enjoyed a lot
Hotel was clean, concierge lounge was well stocked, breakfast & dinner were fantastic. Well appointed stateroom. Staff was awesome.
Dingy dated rooms with very loud in wall ac unit. 50 degrees outside and the ac wouldn’t cool my room below 70. Only one of two lights in bathroom worked. For the final straw the shower head was left purposely aim out at exactly where you would be standing when turning it on so as to spray you with freezing water. Either housekeeping did it or the previous guest did. If the previous guest did that means my shower was never cleaned. Never staying again.
We were in the conference room and the management did a great job setting up the place
Here for work. Great hotel! Awesome food and service
I always use Fast Park, great service. BWI is easy to get into and get out of. I prefer BWI vs Philly
Good Marriott and at a great location. Nightly rated are higher than the norm for the area (not within per diem)
Beautiful Establishment...2 Visit First Time Was My Honeymoon..This Time Booked For A Getaway Just For Me And The Wife...Will Definitely Return Again!!
Nice lobby, efficient staff bear in mind there's no complimentary breakfast and ordering food in house is expensive. There are some fast food and restaurants close by. The rooms are pretty basic for the price,
Rude staff, have no manners to deal with customers. Old room and uncomfortable bedding. No places to eat nearby. Horrible!
We were here for an event in a ballroom and also stayed the night. The rooms have been updated as far as furniture but the hotel definitely shows its age in a lot of ways. The event we went to was a cash bar and some of the prices were pretty steep including like $8 for local craft beers. The rooms were cozy and the beds very comfortable. You can watch planes take off and land at the airport depending on your view but overall not a super scenic location. The hotel is quite large given that it has a number of ballrooms so it can be pretty busy. I wouldn't necesarily pick this hotel if you aren't looking for convenience to the airport or to have a big event. They have a lobby bar that is open until maybe 10 and then a sports bar that also has an outside entrance. They also have a breakfast spot. Staff was friendly and we had an overall fine stay.
Older very nice hotel! Nice rooms, very clean! Staff very helpful! Nice layout!
Highly recommend the stay!
I didn't stay here when I came here, but my brief moment here was really nice. Great lobby area, good restaurant, very spacious, and the fact that its: close to BWI airport, has restaurants both inside and near the airport, near the Baltimore/Washington parkway, Marc and Amtrak, and, if your up for biking and trails, you have the BWI trail within minutes from the hotel.
2019: This hotel is in desperate need of a remodel. The age of this hotel is starting to show. I don’t think I will stay here again until it gets updated.
2017: I love staying at this hotel when flying out of BWI. The rooms are just a little dated but overall this is a good hotel. Also you can not here airport noise. Unlike other hotels.
Absolutely loved this place. Everything was so clean. Employees were nice. Housekeeping were respectful. Beds were the best. I had the best sleep ever. I loved the robe. I would stay her anytime.
They didn't give me any WiFi as a Rewards member because I didn't have card with number and they couldn't look it; I had to call get the number to update my rewards points only to find out that even though I paid with my credit card which is being charged I had my family assigned to the other room. Then the elevator were out of service while they paint during a time when they were completely booked with multiple events, positive front desk staff was very customer service focus as the pushed you through registration quickly I would go back the overall experience was positive
Just got home from a deployment overseas and this was amazing to come back to. Comfy beds, great showers, the staff was welcoming and accommodating. Perfect.
Beautiful space. Great rooms! The staff members I interacted with were top notch--friendly, efficient, fast. I wish the prices of the snack shop were lower, but who doesn't? The bar has reasonable prices for the location, so I guess that's a good trade.
My first time here and it will not be my last. My family is in the area, but I prefer a wee bit of room, as they do too. The service is great and done with a smile. The "Concierge Service" is wonderful and worth joining the Bonvoy Club. Different inside restaurants to choose from for lunch and dinner, and breakfast available in some. Room service is friendly, fast, and hassle free. The rooms aren't the only thing that is clean either. The main thoroughfare us clean and smells good, the halls are clean and the public restroom was thankfully clean and fresh! Really, that matters. I only wish I could give you a staff members name showing the great customer service. But it would not be fair to point one out when I have had wonderful service from so many staff me need and could not possibly name them all. Just know they have all been great. Hope this helps.