I was at the location 1.00am picking my car, I had a reservation but there was no staff to verify my reservation from parkway(Reservation ID 512092 ) and open gate. Since there was no staff I tried to pay my parking balance but machine was not working. It was horrible experience in midnight with no one to assist (nobody answer to call )
Do NOT use this place! I returned back to town after having my luggage taken and did not have the ticket to exit. I arrived back to my car and waited over an hour. Called number for company plus another number left at the parking lot. Calls were unanswered, I also send text messages because I can tell that it’s a cell phone. Today is day 2 at 1pm and I have yet to hear anything from them and the phone number is no longer ringing. I live a hour away from the airport so I can’t just go back there spend another 50 bucks to not be able to get my car back. Oh and spothero, the company that manages their parking is also working on this and has been unable to contact anyone! They have my car held captive! If I don’t hear anything by tomorrow morning I’ll have to get police assistance to get my property (car) back!
Great for the price. Shuttle is on call. Easy to get to a touch hard to find until.you know where it is. Read directions first!
This place used to be good. They decided to stop running shuttles, which is the whole point of having airport parking areas. I was told upon my arrival that I needed to call an Uber coming and going, which is an extra $30. Terrible customer service and deceptive advertising. I will never park here again.
We called the number on the ticket when we retrieved our luggage from BWI, as instructed. The 240 phone number says..The number is not in service. The 410 number on the website rings and rings and no one answers. We took a taxi to the lot ($20), then we inserted our ticket and the balance was an additional $23.92 even though I paid in full (around $53) when making the reservation and we were within the timeframes allotted. We will stick with Econo Park from now on. We have used them many times and they have never left us stranded. DO NOT USE THIS LOT! It will cost you much more in the end!
Worst customer service ever. Got stuck in BWI for an hour and forced to take Taxi to their parking lot. No one answered their phone number and upper management are not available weekends. Sent multiple texts, left lots of messages and ZERO response. First time customer and definitely last time customer. Worst is their machine ate my parking ticket and now I am stuck in their parking lot and no one is helping. Please do not use Swift Park BWI because they are
Affordable and the staff is extremely friendly. Our experience was seamless and we'll definitely use Swift Park BWI when we travel out of BWI in the future. Great experience.
Followed instructions and called immediately upon arrival. Tried calling 10 times- no answer. Forced to take uber to their lot. I do not recommend this company.
First time parking here but will park again.
It’s very close to the airport . Driver was quick to pick and drop. Excellent experience.
Cannot ask for more.
My tire was flat. They helped me change my tire and jump started my car. They are a life saver .
Very courteous staff. Super fast service .
Cheap parking. Quick pickup. Nice staff.
I saved $65. You cannot beat the deal.
I will use them in the future.
Took 35 minutes to pick us at the airport. Which put us over are time and we had pay an additional day. The driver never got out to help with are bags. There are so many park shuttle services i suggest you find somewhere else.
1st time using Swift Park and the service this AM was phenomenal. It was easy to make my reservation this AM before arrival. I called on the way to report that I was running late and the receptionist assured me they would have me to the airport on time. Upon arriving at the gate I was greeted by first name by Mr. Montel. He told me to park my car and immediately arrived with the shuttle. Not only was I on time, but the conversation was carefree. Will definitely utilize this service in the future.
I just missed the pickup and I had to wait 35 minutes for the shuttle to come back. They said they only have one shuttle so you may hit it right or you may have to wait a long time. And if you have to wait a long time then you may have to pay a penalty for being over your time. But the thing that irritated me most was that the driver said they would only be 8 minutes. So if the told me the truth that it was going to be 30 minutes, then I would have relaxed and listened to a podcast or something.
Cheapest parking. Driver was very courteous.
Got to the airport in 5 min. Really had good experience. I will recommend every body to use this spot for Bwi parking . I told everyone I know to use them .
Lot is maintained, secured by a fence and has a booth on entry and exit. 3rd time parking here. Company is known by how they resolve dispute. Drop off was a dream, pick up was a little off because the call could not connect. Prompt and courteous follow up by management making sure there was no more delay. Offered me 2 days of free parking for the inconvenience. Drivers were awesome both times. Will come back!