One word: LINEUPS. Lineups everywhere. With the number of people that fly to the US daily, they always only have 2 agents at US preclearance desk. I travel regularly, and have never seen more than 2 agents. You zip through security and then spend 45—60 minutes to let them know the city you're visiting in the US. Ridiculous. Then once you get in, there are 2 places to get coffee with 30 minute lineups each. Pearson - time to get with the times no?
My mother is flying out of this terminal to Florida today, Air Canada. I drove her to the airport. She requires a wheelchair and assistance with her luggage. When I pulled up to departures, special assistance entrance and asked for assistance ( wheelchair and help with luggage) I was told to do it all myself. Told where to get a wheelchair and then to leave her in the terminal and go get her luggage. There were several employees standing around talking, doing nothing, and very few customers. Not one of these “gentlemen” offered any assistance. Customer service at this terminal is appalling. It is a good thing I drove her to the airport and not a taxi. Disgusting service!!
Modern and huge airport with all amenities. Signage is pretty good, very clean and well staffed. Always very satisfied with process when flying out of here.
More than any other modern airport, Pearson relies on yelling, barking and finger pointing to direct passengers. One wonders what the computer terminals are for. Long lineups with little help. So inefficient... and though the space is modern and bright, it lacks any cultural identity and no art, no shops, no entertainment, and limited seating. If you had money to spend you would have difficulty being able to do it here.
Beautiful, big,spacious, well laid out. Helpful staff on hand to assist you. Free courtesy luggage carts to make your life easy. Lots of signage to direct you where you have to go. Lounge area with seats and tables for relaxing.